Member service representative jobs in New York, NYCreate job alerts

Job Title: Customer Sales Representative (Full-Time | Commission-Based | Onsite/Hybrid) Location: Cranford, New Jersey (Onsite and Hybrid options available) Job Type: Full-Time Minimum 40 hours/week Monday to Friday, 8:00 AM – 4:00 PM Day shift Weekends as needed Weekly pay Compensation: Base pay starts at $24/hour Commission-based — earnings increase based on performance $1,000 Sign-On Bonus Weekly pay Benefits: 401(k) 401(k) matching Dental insurance Health insurance Vision insurance Life insurance Loan repayment program Paid holidays Paid time off (PTO) Paid training Tuition reimbursement ** Requirements:** Valid Driver’s License Minimum 2 years of customer service experience Minimum 2 years of sales experience Strong phone call management skills High school diploma or equivalent required Must speak English fluently Being bilingual is a plus Must be able to work independently and in a team Must be proficient with: Microsoft Teams Microsoft Word Microsoft Excel Microsoft PowerPoint ** Key Responsibilities:** Understand our products and services to educate potential customers Represent Renewal by Andersen with professionalism Make outbound phone calls and manage email communication Deliver an excellent customer experience Work collaboratively with other team members Maintain accurate records and follow up with clients What We're Looking For: High-energy, outgoing personality Professionalism and strong work ethic Excellent written and verbal communication Great attention to detail and multitasking ability Positive attitude and mindset Must be self-motivated and goal-oriented If you’re excited about this opportunity and meet the requirements, apply today! We’re looking forward to welcoming you to our team in Cranford, New Jersey.

Despaña is a Spanish specialty food retail store and Tapas Café in the lovely and lively neighborhood of SOHO in Lower Manhattan. We are seeking an energetic and motivated candidate to work alongside a talented group of individuals representing the best of Spain. We value candidates who are fast learners, reliable, and trustworthy. In addition to the hourly base salary of $17 to start you partake in pooled tips which is additional income you receive per hour. Normal schedules for FOH may run from no earlier than 10:00 am and end no later than 6:30 pm which allows for a pleasant retail work-life balance for our team members. Please read the full description before applying. Responsibilities include but are not limited to: Provide excellent customer service Expedite food orders Assist customers & ring up orders Maintain proper sanitation of the store following the NYC Health Guidelines Cut deli items (cheese & meats) and arrange charcuterie boards Make coffee & serve wines Stocking pantry shelves and grocery items Requirements: Willingness to learn about Spanish food and products Full-time hours & must be able to work weekends Ability to work independently and efficiently Good communication skills Multitask efficiency Bilingual Spanish (a plus) Certificate in Food Protection (a plus) Experience as a Cheesemonger or Barista (a plus) Perks:* Discount on store products and Café items Free staff meal: in addition, paid lunch break Partaking in pooled tips Paid Time Off Salary/Wage: Base Salary + TIPS - Salary starts at $17.00/hr Shift: Weekends are a must. Location: 408 Broome Street, New York, NY 10013 Tip income: Yes Job Type: Full-time Base Hourly Salary: $17.00 + tips Benefits: Employee discount Food/ Staff Meal provided Paid Time Off Physical setting: Fast casual Café Tapas & Gourmet Store Schedule: 8 hours shift Holidays Weekends mandatory Supplemental pay types: Tips Experience: Hospitality: 1 year (Required) Language: Bilingual English and Spanish (Required) Work Location: One location Job Type: Full-time Pay: From $17.00 per hour Benefits: Employee discount Food provided Paid time off Shift: 8 hours Experience: Hospitality: 1 year (Required) Language: Spanish (Required) Shift availability: Day Shift (Preferred) Night Shift (Preferred) Ability to Commute: New York, NY 10013 (Required) Ability to Relocate: New York, NY 10013: Relocate before starting work (Preferred) Work Location: In person

Job Title: Member Services Representative (Benefits Specialist) Department: Member Services The 32BJ Benefit Funds is growing, and we’re currently seeking mission-driven Benefit Specialists (Member Services Representatives) to join our team. We offer: Competitive Salary coupled with a great work/life balance Prime Location - Flatiron District in Manhattan (NYC) Comprehensive Health Package including medical, dental & vision coverage with no employee contribution to the premium for a family plan Pension Benefit that includes monthly employer contributions Retirement Benefit that includes 3% 401K employer contributions Professional Coverage/Reimbursement includes Tuition Reimbursement Program Paid Time Off including vacation, personal, and sick days Federal Paid Holidays – Up to 11 days off with pay And more... Mission-driven, internal job growth opportunities Annual Salary Clarification: Non-Bilingual: $50,926.57; Bilingual: $53,063.84 - Per Collective Bargaining Agreement (CBA) FLSA Status: Non-Exempt (Eligible for OT per business needs) Work Hours: 35 Total (Available shifts Monday-Friday 8:30am-6:00pm) About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. For 2023 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Through this technology investment, we have gathered and analyzed thousands of data insights to influence health insurance legislation and propose new health policy. Our efforts have galvanized many leaders and the consensus is there is plenty more work to be done. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Position Summary: After extensive paid training and under the supervision of the Member Services Call Center or Welcome Center Supervisor and MSR 2/3 Team, works as a Benefits Specialist for the Member Services Call Center or Welcome Center to assist participants with information for all the benefits offered by the Fund. Essential Duties and Responsibilities: Collecting and analyzing data/information to resolve a problem in real time, at high volume standards. Provide customer service to participants to resolve eligibility or Fund benefit issues. Displayed proficiency in all processing systems: eligibility process, Health benefits and system, COOL/V3/DYNAMICS system, CRM/WF and vendor systems Displayed proficiency in all Funds (Health, Pension, Legal, SRSP, Shortman). Handling of inquiries through vendors, Medical, Optical, Pharmacy, Dental and Employee Assistance. Follow workflows to resolve participant questions. Representatives analyze and interpret customer phone and written correspondence. Ongoing management of own inventory of work accumulated through Participant interactions/inquiries. These inquiries will involve customer complaints or inquiries on eligibility, enrollment, benefits and claims, and Pension related issues. Operating computers with multiple information screens to research and resolve customer inquiries on line. Representatives ensure that all processing meets or exceeds MSR Quality measurement objective and performance standards, including, but not limited to, handling and documentation. Ability to effectively communicate to Participants. Perform any other relevant, related or pertinent work or duties as requested or assigned. Qualifications: To perform the job satisfactorily, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. As well, the candidate must be free of any disciplinary actions. Technical Skills: Strong computer skills. Detailed knowledge of benefits as displayed in training and determined through subject matter exams utilizing OneView, vendor systems, COOL/V3/DYNAMICS and CRM processing system. Ability to prioritize work and meet deadlines. A demonstrated capability to manipulate and use multiple software programs and macros simultaneously including Excel, Microsoft Word, Windows and Outlook applications. Strong analytical, problem solving and decision-making skills. Excellent organizational and prioritizing skills. Strong ability to multitask. Various work schedules available. Interpersonal Skills: Strong oral and written interpersonal skills. Demonstrated customer service orientation. Ability to effectively operate in fast-paced work environment. Excellent listening skills. Detail oriented with excellent organization and communication skills. Experience working directly with customers. Education and/or Experience: High School diploma, some college preferred; Health Care, Employee Benefits and/or Customer Service experience are strongly preferred. Bilingual Language Skills: Fluent in multiple languages is a plus, but not required. Reasoning Ability: Above average. Certificates, Licenses, Registrations: None

South Asian Youth Action (SAYA) is committed to providing its employees opportunities for growth in a supportive community environment. With a flexible schedule and generous benefits package, SAYA provides its employees a healthy work-life balance in a youth development nonprofit. SAYA: Belong. Grow. Thrive. Organization Description: Established in 1996, South Asian Youth Action (SAYA) is a 501(c)3 youth development organization dedicated to providing holistic, impactful programming to underserved New York City students. Our mission is to foster a strong sense of belonging in youth while equipping them with tools to excel academically, professionally, and personally. By championing education equity through our innovative approach, we ensure our youth are prepared to thrive and make meaningful contributions to their communities. As one of the first South Asian organizations in the United States, we play a critical role in supporting the positive development of youth from immigrant communities. Today, we provide culturally affirming programming at 10 schools and our community center reaching an ever-growing number of individuals each year. To date, we have made a significant impact on the well-being of our community by fostering resilience and wellness and increasing access to opportunities. Position Summary: The Young Women’s Leadership Program Coordinator will be responsible for the planning, implementation, coordination and facilitation of SAYA’s programming at our partner high schools and the Elmhurst Center including but not limited to Young Women’s Leadership and Postsecondary Access. SAYA’s high school programming aims to help youth navigate their complex and layered personal and social identities; practice self-care; develop positive relationships with family members and peers; and receive mentorship. The skills we help our youth build are transferable in other areas of their lives and in the future, including succeeding in high school and post-secondary opportunities. The goal is to raise their critical consciousness so that they will be better equipped to navigate their own lives, offer peer support to others and become advocates for themselves and their communities. Supervisor: Co-Director of High School and College Programs Responsibilities: Program Management - Oversee the registration and enrollment process for youth. - Lead the annual Young Women’s Leadership Conference. - Track and manage attendance and other student data using our web-based database and other customized tools. - Provide program data for grant reporting as is necessary. - Conduct periodic evaluation of programming to measure effectiveness of services and maintain documentation of activities and outcomes. - Attend trainings, professional development workshops and conferences. - Manage new projects, initiatives, and duties. Curriculum Development and Facilitation - Develop lesson plans and curriculum for leadership, college access and enrichment programming. - Utilize social emotional learning framework and strategies in the development of resources, tools and support for youth. - Incorporate social justice and advocacy framework for curriculum development. - Facilitate sessions at the Elmhurst Center and school site(s). - Collaborate with colleagues around the planning of lessons, curriculum, career exposure and career events, special events, and trips. - Plan and facilitate enrichment activities such as visual arts, performing arts, and interest-based clubs during the school day and after school. - Incorporate an equity lens in program development. - Relationship Building and Youth Engagement. - Build positive rapport and mentoring relationships with youth by being enthusiastic, approachable, available and ready to listen. - Navigate varying group dynamics when facilitating different cohorts of youth and be a strong relationship-builder. - Provide individual, group advisement, and overall guidance for the personal and academic development of youth participants. - Participate in youth activities and free time spent outside of formally structured programming. - Lead events, and recreational and enrichment activities, which will vary throughout the year based on student interest and program scheduling priorities. - Coordinate and chaperone trips which may be held during the school day, after-school, evenings, weekends and summer. - Support youth with academic activities by providing assistance with school work and projects. - Ability to hold space for difficult conversations and formulate a plan of action for individual youth after 1:1 check ins. Partnership Development and Recruitment - Cultivate strong partnerships with SAYA colleagues, school teachers/administrators, college representatives, other CBOs and NYC government agencies to provide youth with a range of resources and support. - Build collaborative relationships with community partners and school leaders, including administration, teachers, parent coordinators, and guidance counselors. - Strengthen the connection between SAYA school partner sites and SAYA’s Elmhurst Center by collaborating with colleagues and providing information about Center programs and events to school-based youth. - Participate in youth recruitment efforts with outreach to school and community organization stakeholders. - Attend occasional evening events at the school site(s), Elmhurst Center, and other community-based organizations throughout the year to represent SAYA programming. The above is intended to describe the general nature and level of work being performed by this position. Other functions may be assigned, and management retains the right to add or change the duties at any time. Qualifications: - Bachelor degree required - At least 2+ years experience in relevant fields (Education, Social Work, Counseling) preferred - Experience with workshop facilitation, youth mentorship, classroom management, and curriculum development required - Experience developing curriculum incorporating social-emotional learning (SEL), social justice and positive youth development - Previous experience in and knowledge of NYC public schools required - Highly flexible and openness to feedback, with ability to organize and manage multiple tasks in a fast-paced setting - Willingness to support larger SAYA team with various tasks as is needed, must be open to and contribute to supportive team culture across programs - Excels with contingency planning for events, workshops, and flexibility in addressing changing program needs - Excellent proficiency in Google Suite, including Google Spreadsheet, Google Docs, Google Slides, Google Forms, MS-Excel - Must be comfortable with public speaking in leading events and initiative Compensation and Benefits - $60,000-$65,000 commensurate with experience - PTO starting at 25 days - 10 paid holidays - 12 weeks (60 days) of paid leave based on eligibility - Employer sponsored medical benefits with generous employer contributions for employee and dependents - Optional dental, vision, transit, and FSA benefits - Retirement plan with 1:1 match of employee’s contribution up to 3% of annual salary (capped at $16,000) Additional Information - This position is in-person - This role may require you to work a Tuesday-Saturday schedule. You must be available to work early morning hours at school-based sites and evening hours when at our Elmhurst Center - Must be comfortable with periodic commute and occasional transfer of items between school and SAYA central office, and other designated locations as assigned or as is needed Please provide a cover letter with your application. SAYA is an Equal Opportunity Employer.

We are seeking a dedicated and enthusiastic Customer Support Representative to join our dynamic team. In this role, you will be the first point of contact for our clients, providing exceptional service and support. Your ability to communicate effectively and handle inquiries with professionalism will be key to ensuring customer satisfaction and loyalty. Duties Respond to customer inquiries via phone, email, and chat in a timely manner. Provide accurate information regarding products and services to clients. Assist customers with troubleshooting issues and resolving complaints. Maintain detailed records of customer interactions through data entry into our systems. Demonstrate excellent phone etiquette while managing multiple calls. Collaborate with team members to improve client services and enhance the overall customer experience. Stay updated on product knowledge and company policies to provide informed support. Experience Previous experience in customer service or customer support is preferred but not mandatory. Proficiency in English and Spanish is a must and required; multilingual skills are a plus. Strong communication skills, both verbal and written, are essential for effective client interaction. Familiarity with office software and computerized systems for data entry is necessary. A positive attitude and the ability to work well under pressure in a fast-paced environment. Join us as we strive to provide outstanding support to our customers while fostering a collaborative work environment. We look forward to welcoming you to our team!

We are a premier business consulting firm proudly partnered with industry leader AT&T to drive growth in business development, sales performance, and customer experience. As our client expands throughout the region, we’re scaling our team to meet increased demand and are actively seeking a dynamic AT&T Sales Advisor. In this role, you’ll represent one of the most recognized names in telecommunications, engaging directly with customers to deliver exceptional sales and service experiences. Your communication and leadership skills will play a key role in expanding our customer base, building lasting relationships, and ensuring high levels of satisfaction with every interaction. AT&T Sales Advisor – Key Responsibilities: Engage directly with customers in face-to-face settings to present and promote AT&T’s products and services Work closely with the sales team to develop and execute strategies that meet and exceed daily, weekly, and monthly sales targets Educate customers on the features, advantages, and value of AT&T’s offerings Support customers with account activations, upgrades, and troubleshooting issues as needed Collaborate with team members and management to design and implement impactful sales campaigns Stay informed on product updates, industry developments, and competitive activity to ensure customers receive accurate and timely information Qualifications & Requirements: High school diploma or GED required Previous experience in sales or customer service is preferred but not required Excellent interpersonal and communication skills with the ability to connect with customers and team members in person Demonstrated leadership potential with interest in career advancement opportunities Strong problem-solving skills and the flexibility to adapt to evolving customer needs Ability to manage multiple customer accounts and prioritize effectively in a fast-paced environment Must have reliable transportation to and from the office

About the Role: Join a mission-driven team making a real impact in our community. As a Charity Fundraiser, you’ll speak to the public about our non-profit’s work, raise awareness, and inspire people to support a great cause. This is a people-focused role – perfect for outgoing, enthusiastic individuals who love talking and making a difference. What You’ll Do: - Represent a respected non-profit organization - Engage with members of the public at events or busy areas - Explain the charity’s mission and encourage one-time or monthly donations - Keep records of conversations and pledges - Work with a fun, supportive fundraising team What We’re Looking For: - Positive, friendly attitude and strong communication skills - Passion for helping others and supporting good causes - Reliable, team player, and comfortable talking to new people - Experience in customer service or fundraising is a plus, but not required