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Job Description FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We’re a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We’re also rapidly growing and are looking for top-tier candidates who share our four core values: • We are team players, collectively working towards a common goal., • We work each day with a growth mindset focused on the success of our coworkers, clients, and the company., • We do the right thing with an honest and transparent approach that always puts our clients first. As a Remote Help Desk Technician, you will leverage your expertise in desktop operating systems and commitment to providing outstanding service to support our clients. Your daily responsibilities will include troubleshooting Windows 10 / 11 and MacOS, working with Office 365, and managing user accounts in Active Directory. Excellent communication skills are crucial, as you will often be translating technical concepts to non-technical users. If you’re motivated to help end users resolve their technology challenges while expanding your own knowledge in the process, this position is for you. Here’s what you’ll be doing: • You’ll provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. You'll also be involved in the security side of things, where you'll be tasked with investigating and remediating malware alerts and helping users enroll in MFA., • You’ll diligently document, track, and escalate tickets through our ticketing system and keep our documentation platform current., • You’ll collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of your remote workspace., • This position is classified as hybrid, as you will mainly work from home. However, there will be periodic visits to client sites and attendance in the office when it's necessary to collect shipments or equipment., • Minimum of 2 years of professional IT support experience, • Must reside in the Tampa, FL area for onsite client support, • Preferred experience in an MSP/MSSP environment, • Working knowledge of Windows 10, Windows 11, and macOS, • Proficiency with Microsoft 365 applications, • Familiarity with Office 365 cloud services (preferred), • Knowledge of Azure and/or AWS (a plus), • Strong time‑management skills and the ability to prioritize effectively, • Excellent verbal and written communication skills, • A+ and/or Network+ certifications (preferred), • Experience using a ticketing system; Autotask experience is a significant advantage, • Ability to lift and carry up to 50 pounds, • Reliable internet connection and a quiet workspace for remote support At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer: *

Job DescriptionITS Passenger Processing Specialist I (Contractor) Location: Onsite Work Type: Contractor | Exempt Overview The ITS Passenger Processing Specialist I is an entry-to-mid level IT support role designed for individuals eager to grow in a dynamic airport environment. This position provides hands-on technical support for passenger processing systems and common-use applications. The specialist acts as a frontline representative of the ITS department, resolving real-time technical issues and ensuring uninterrupted airport operations with minimal supervision. Key Responsibilities * Provide onsite operational and technical support for desktop systems, applications, and peripherals * Support passenger processing technologies including Common Use systems, kiosks, E-Gates, biometric systems, and self-service bag drop * Install, configure, image, and maintain desktops, laptops, mobile devices, printers, and peripherals * Troubleshoot Windows OS, Microsoft Office, Citrix-based solutions, and smart devices * Monitor, document, and resolve incidents and service requests using ITSM tools * Act as an escalation point to Tier 2 support teams for hardware and application issues * Coordinate with network teams and third-party hardware vendors for repairs and installations * Maintain user accounts, access rights, security groups, and system permissions * Provide after-hours and emergency IT support when required * Ensure compliance with all HCAA policies, procedures, and standards Required Qualifications * High School Diploma or GED * Minimum of 2 years of IT desktop/user support experience * Experience supporting desktops, applications, mobile devices, printers, and peripherals * Common Use system support experience preferred * Ability to work independently in a fast-paced, high-availability environment Preferred Certifications * CompTIA A+ * CompTIA Network+ * Microsoft Certified Desktop Support Technician (MCDST) Work Environment & Physical Requirements * 100% onsite support role * May require working beyond standard business hours * Ability to sit, stand, walk, and perform repetitive tasks * Occasional lifting up to 10 lbs

Job DescriptionSalary: commensurate IT Technician II needed for mid-level support of all computer systems within a high-level 24/7 operations facility. We are looking for an experienced and energetic technician who isnt afraid to take initiative and learn new things. Our IT Manager needs a reliable second-in-command to support upcoming growth and modernization of systems within the FDOT facility. The IT Technician II position is responsible for mid-level support of all computer systems within the FDOT Operations Center, including handling help desk calls. The day-to-day includes monitoring systems functionality, troubleshooting devices locally and remotely, application support, installation and updates of new software, assisting users with IT related issues, as well as other day-to-day IT duties as assigned. The ideal candidate will be detail oriented, an excellent communicator, work well in a team environment, and able to successfully interact with staff at all levels while working independently under minimal supervision. Key attributes of this individual will be flexibility, adaptability and an eagerness to learn in various technical and creative environments. The ability to follow deadlines while delivering quality work is essential to this position. This IT position does not require Programming experience, but it would be a plus. Or an individual with experience setting up and managing Networks would also be a plus. SCHEDULE: M-F; 40 hours a week; Typical schedule will be between either 6am-3pm, 8am-5pm, or 11am-7pm. However, candidate must have flexibility and be willing to work on-call when needed. The operations center is 24/7/365. • This Full-Time position is intended for a mid-level individual with a technical background and experience. We are seeking a candidate who is local to the Tampa Bay area. DUTIES: * Troubleshoots original Help Desk notification and may respond in person when problem cannot be fixed remotely. * Creates reports on all help calls and responses to include fixed and outstanding items with details on what replacement parts were needed. * Maintains a working knowledge of the telephone system and coordinates as needed with the telephone contractor. * Responds to problems with the proprietary software system 24/7 to ensure that the system is available to operators at all times (this duty is shared with the IT Manager) May be required to respond to the Ops Center if the problem cannot be addressed remotely. * Inventories all computer system hardware parts monthly to ensure the Ops Center is operating at 100%. * Performs functions as directed by the IT Manager to include any routine and non-routine functions. * Informally trains users in basic computer skills as needed. * Installs and loads all functions of any new workstation when purchased, to include the communications link to the network system. * Performs hardware and software upgrades. * Conducts daily backups for all critical systems and ensure these are available in case systems need to be restored. * Monitors video wall to comply with 100% system availability. * Monitors video feeds from other partners to ensure their display on the Video Wall at all times. * Monitors the website to ensure all functions are operational. * Performs any additional tasks as assigned by the Project Manager, Ops Manager or IT Manager MINIMUM REQUIREMENTS: High school degree or equivalent with a secondary education in computer science or the equivalent or two years of experience in the operations of a computer operations center or computer helpdesk activities facility. • Must haveaCompTIAA+ certificate and the ability to attain other professional certifications, including the MCSE certification. Proven professional work experience in the field of information technology. * Ability to troubleshoot and resolve most routine problems with computer systems. * Ability to clearly communicate technical information in laymans terms. * Able to communicate in technical terms the circumstances of software or hardware problems to other technicians * Ability and willingness to work alternate work schedules and be on-call 24 hours/day. * Skilled in documentation and technical writing. * Ability to create daily, weekly, monthly and yearly reports regarding system availability and help desk calls. * Ability to coordinate real time activities and priorities. * Ability to work independently and as a part of a team. OTHER QUALIFICATIONS: * Possess a passion for technology and user experience. • Willing to work with and mentor less-experienced technicians. Ability to work on multiple projects simultaneously. * Comfortable speaking to groups of people. * Competent in forming and maintaining interpersonal relationships. BENEFITS: Our companyis proud tooffer our Full-time employeesa generous benefit package that includes paid time off, paid holidays, low-cost premium healthcare, and more!

Job Description Paragon Cyber Solutions is an award-winning, woman-owned small business providing cybersecurity, CMMC, and IT services to federal and commercial clients. We support mission-critical programs across the DoD and civilian agencies and operate with a lean, execution-focused model. This role is a local contract opportunity for an experienced IT professional who can provide both hands-on and remote systems support. ROLE OVERVIEW The IT Support Consultant will provide on-demand IT services including endpoint setup, tenant administration, and on-site technical support at our test center. The contractor will manage their own schedule while responding to tasks and service requests within agreed upon timeframes. KEY RESPONSIBILITIES (CONTRACT SCOPE) • Perform on-site updates and maintenance for PCs at Paragon’s test center and corporate office (as required), • Configure and deploy new corporate laptops (imaging, security, user setup), • Provide remote administration support for Microsoft 365 / Entra ID tenant, • Execute administrative support and updates for Google Workspace tenant, • Troubleshoot endpoint, access, and account issues, • Implement security best practices as directed, • Document work performed and provide clear handoff notes, • Additional duties as agreed upon Requirements REQUIRED QUALIFICATIONS • Proven experience providing IT support in small to mid-size environments, • Hands-on experience with Windows endpoints and laptop deployment, • Experience administering Microsoft 365 and identity environments, • Experience with Google Workspace administration, • Ability to work independently and manage tasks without daily supervision, • Must be local to the Tampa Bay area and available for on-site work as needed PREFERRED QUALIFICATIONS • Experience supporting testing centers or secure environments, • Familiarity with cybersecurity or compliance-driven organizations, • Experience supporting government contractors or regulated clients ENGAGEMENT NOTES (IMPORTANT) • This is a 1099 independent contractor role, • Work is assigned on a task or project basis, • Contractor determines work schedule and methods, • No guarantee of ongoing work or employment, • This role does not include employee benefits