Help Desk Technician
hace 16 días
Hackensack
Job DescriptionTITLE: HELP DESK TECHNICIANPOSITION: FULL TIMEJOB SUMMARY:Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 am to 4:30 pm or 9:30 a.m. to 5:30 p.m. RESPONSIBILITIES: • Duties include providing hardware and software technical assistance to the Firm’s users., • Troubleshooting, support and provide general assistance to senior technical staff., • Setup video conferences to other Firm offices as well as outside entities as requested., • Maintain inventory of Firm technical equipment and supplies. REQUIREMENTS:, • Experience with Microsoft Windows 10 desktop environment., • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices., • Must be knowledgeable in Teams and hosting Zoom calls., • Legal specific software such iManage, Worksite, Workshare, etc. preferred., • Strong documentation discipline and experience with a ticket management system., • Provide, on a rotating basis, after hours on-call coverage for end user support., • Law firm or professional service firm background a plus, • Potential for travel to other offices as needed