Safety And Risk Associate
4 days ago
Miami Beach
Job Description Location: Clevelander South Beach Summary: • Contact the Safety and Risk Manager immediately for emergency situations., • Monitor surveillance cameras., • Patrol the property with specified equipment, checking all designated points and document all actions taken., • Resolve safety hazard situations., • Ensure all guest room doors are secured., • Investigate suspicious persons on property., • Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest and resident complaints, complete documented reports., • Respond to the scene of guest or employee’s accident promptly; administer first aid/CPR; communicate specified information to E.M.S./medical personnel as required., • Comply with state regulations and property guidelines for handling intoxicated guests and visitors., • Document, organize and store all lost and found items given to Security, document guest inquiries for lost items and coordinate return of lost items to guest., • Maintain confidentiality of all Security and resort reports/documents, release information only to authorized individuals., • Answer the departmental telephone., • Communicate by radio with designated property personnel., • Prepare work orders for maintenance repairs and submit to Engineering through the innspector app., • Legibly complete designated reports., • Complete all paperwork and closing duties before leaving. Review property status and any follow-up actions with on-coming Safety and Risk Associate., • Ability to work a varied schedule that may include early morning, evening, night, and weekend shifts., • Knowing the complete hotel facilities and layout including emergency procedures., • Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions., • Requires verbal communication using two-way radio, bending, stooping and kneeling as in performing CPR., • Patrol interior hallways and public areas ensuring safety of guests and property., • Prepare routine logs of status of patrolled areas., • Prepare security incident report and notify appropriate managers when an incident occurs., • Respond to guest questions regarding the hotel. Know the lay out of the hotel including all outlets' location and hours of operation., • Report and/or follow-up on any complaints, problems a guest may experience in a timely and professional fashion to ensure a quality guest experience., • Attend emergency training and procedures to ensure appropriate protection of the hotel's guests, team and company assets., • Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers., • Perform special projects and other responsibilities as assigned., • Maintain good working relationships and open lines of communication with all other departments., • At least 18 years of age, High school diploma preferred, • Good oral and written communication skills, • Basic knowledge of word processors and windows-based computers, • Must have the ability to communicate in English., • Self-starting personality with an even disposition., • Can communicate well with guests, employees and management., • Must be willing to “pitch-in” and help co- workers with their job duties and be a team player., • Thorough knowledge of the layout of the building, and some knowledge of the city and surrounding areas., • Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift., • Hearing and visual ability to observe and detect signs of emergency situations., • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property., • Ability to grasp, lift and/or carry or otherwise move goods weighing a maximum of 150 lbs., • Sufficient manual dexterity in hands., • Ability to climb stairs and ladders at a rapid pace., • Ability to perform duties within extreme temperature ranges., • Work is mostly performed outdoors and requires evening and weekend hours