COO Chief Of Staff
12 days ago
New York
Jackson Heights NY Full Time $110000.00 - $130000.00 Salary/year Chief Operating Officer (COO) Start Date: ASAP Location: Queens NY (Hybrid across multiple sites) 82nd Street Academics (82SA) is a growing mission-driven nonprofit advancing educational equity and preparing students and families for success from early childhood through adulthood. With multiple sites across Queens we deliver innovative academic programs and wraparound family and youth services that bridge opportunity gaps and empower families through holistic education and community partnerships. The Opportunity The Chief Operating Officer (COO) is the CEOs principal partner and the organizations operational engineowning day-to-day execution across programs and sites and ensuring that 82SA delivers high-quality compliant and mission-aligned services. Youll translate strategy into action strengthen systems develop leaders and align finance operations and programs to drive equitable outcomes for students and families. The COO reports directly to the CEO and manages a cross-functional team of directors overseeing program operations finance HR and compliance. The ideal COO leads with humility and convictionprioritizing people and mission over ego while driving measurable results. Values & Leadership Commitments • Mission before self. Put students families and staff well-being at the center of decisions., • Trust & integrity. Communicate with candor follow through and steward resources responsibly., • Kindness & respect. Lead with empathy; build a positive inclusive and high- performance culture., • Strong steady leadership. Make clear calls especially in ambiguity; own results and learn fast., • Equity in action. Embed anti-bias practice access and accountability in systems and decisions., • Serve as a strategic partner to the CEO on organizational vision growth and sustainability., • Translate strategic priorities into operational plans with measurable goals and KPIs., • Lead cross-functional coordination ensuring alignment among programs HR operations and finance., • Oversee multi-site program operations for quality compliance safety and innovation., • Supervise program directors; use data and best practices (including MTSS) for continuous improvement., • Ensure program design aligns with mission fiscal reality and strategic priorities., • Oversee HR in partnership with HR leadership: recruitment retention and engagement., • Build leadership capacity through coaching feedback and clear performance management., • Foster an inclusive strengths-based culture; steward equitable policies and pathways., • Partner with the CEO on resource allocation, • Strengthen internal controls policies and infrastructure for long-term stability., • Proactively identify and mitigate operational financial and program risks., • Ensure compliance with all local state and federal regulations and all grant/contract requirements., • Prepare materials dashboards and analyses to inform board decision-making., • Participate in committees and facilitate effective communication between board and staff., • Cultivate partnerships with NYCDOE community organizations funders and stakeholders., • Coordinate contracts and compliance; represent 82SA in strategic forums and collaborations., • Support resource development and community engagement., • Own data systems dashboards and reporting to drive timely evidence-based decisions., • Lead cross-departmental project management to improve efficiency and impact., • Champion a learning culture grounded in transparency and measurable results., • Build relationships with staff board members and key partners., • Conduct site visits to understand program operations and team culture., • Review key policies contracts and budget frameworks., • Establish trust and communication channels with site directors., • Assess organizational systems for HR finance and program delivery., • Identify operational bottlenecks and propose process improvements., • Develop or refine KPIs for core functions and dashboard visibility., • Begin shaping an internal leadership development plan., • Present an operational improvement plan with clear KPI targets., • Implement early wins in efficiency communication and compliance., • Establish a cadence for cross-departmental accountability meetings., • Set a roadmap for long-term growth and sustainability in alignment with CEO and Board., • Program attendance and student retention rates, • Staff retention and satisfaction metrics, • Budget-to-actual financial performance, • Timely contract renewals and DOE compliance audits, • Incident-free operational and safety reviews, • Completion of strategic projects on schedule and within scope, • Timely and accurate data reporting to stakeholders and funders, • Masters degree in education Nonprofit Management Public Administration or related field., • 5 years of senior leadership in nonprofits or public educationideally in education youth development or social impact., • Success overseeing complex multi-site operations and responsible organizational growth., • Experience in HR leadership staff development and team management., • Familiarity with fiscal management risk mitigation grants/contracts and board relations., • NYCDOE experience or partnerships strongly preferred., • Demonstrated use of data to shape strategy evaluate performance and drive improvement., • Systems-level thinker with strong operational acumen and project execution., • Excellent communicator and relationship-builder across diverse stakeholders., • Trustworthy kind and steady; proactive reflective and humble., • Deep commitment to educational equity and community empowerment., • Thrives in a fast-paced evolving environment; collaborative and dependable., • Salary: $110000$130000 (commensurate with experience) with growth potential and a bonus., • Benefits: Medical dental vision paid time off retirement plan and professional development support. Work Environment • Hybrid role based in Queens NY; regular travel across program sites required., • Occasional evenings/weekends for events emergencies or board/committee meetings., • Bilingual (English/Spanish or other Queens-community languages) is a strong plus., • All staff are subject to background checks and mandated reporter training. To Apply To apply please send your resume and a cover letter outlining your relevant experience leadership approach and commitment to educational equity to Michael Selkis with the subject line 82SA COO. ___