Victorville
Job DescriptionPrimary Accountability: The Shift Leader is responsible and accountable for all restaurant activities while on duty, in the absence of the General Manager and Manager. The Shift Leader works with the Restaurant Management Team to ensure all activities are consistent with and supportive of the restaurant’s business plan. The Shift Leader ensures all Crew Persons are performing their job responsibilities and meeting expectations in all areas of their job description. Essential Functions: The essential functions of the Shift Leader position are denoted below in the following key areas: TOTAL GUEST SATISFACTION Consistently provides a quality product and Guest service experience that delivers total Guest satisfaction. • Takes necessary action to ensure all Guest receive “Six Dollar Service”; anticipates and exceeds the Guests needs; handles “special situations” and requests immediately in a positive manner that encourages Guest to return., • Effectively “paths” the restaurant to monitor all aspects of the restaurant’s operation to anticipate problems; takes initiative to correct problem areas immediately., • Consistently enforces and maintains all Carl’s Jr. QSC (Quality, Service and Cleanliness) standards., • Monitors and maintains proper staffing level and labor costs while ensuring high levels of QSC., • Observes employee attitudes; takes appropriate steps to create a friendly atmosphere for employees and Guests., • Effectively trains Crew Persons utilizing the existing training program., • Provides regular performance feedback to motivate and improve the performance of all Crew Persons., • Provides direction and supervision for Crew Persons to maintain high productivity and high crew morale., • Communicates employee work performance to the General Manager and appropriately addresses performance issues; maintains proper documentation of all disciplinary situations., • Makes sound business decisions quickly to ensure Guests receive service beyond their expectations., • Effectively plans, organizes and implements all daily operational routines and activities; completes all required administrative duties and daily paperwork., • Able to supervise and perform closing and/or opening duties, as directed by Restaurant Management., • Complies with and models all company policies standards, procedures and guidelines; enforces all in a fair and consistent manner., • Holds employees and self accountable for the methods and processes used to achieve results., • Is completely focused on and driven by the Guest., • Is of high personal integrity and treats all employees with honesty, respect and dignity., • Establishes an environment of trust to ensure honest, open and direct communication; and provides a communication process that works up, down and across the organization. EXPERIENCE Must have successfully completed the entire Crew Person Training Program requirements. Must be a minimum of 18 years of age. TRANSPORTATION & INSURANCE Must have reliable personal transportation, a valid driver’s license and proof of insurance. ACCESSIBILITY Must have a telephone or other reliable method of communicating with the restaurant. Maintains an open door policy. HOURS Must be able and willing to work flexible hours including opening and closing shifts. Skills & Abilities: Demonstrates and/or possesses the following: • Basic knowledge of computers., • Organizational, planning and time management skills., • Team building skills., • Problem solving skills., • Ability to troubleshoot cash handling problems; good mathematics skills., • Excellence in performing the duties of all work stations and in completing assigned tasks and duties., • Ability to look at the restaurant operations (from a customer’s viewpoint)., • Stand for long periods of time., • Bend and stoop., • Work around heat., • Work around others in close quarters., • Move throughout the restaurant and visually observe restaurant operations and employee work performance., • Lift 50 – 75 pounds.