Temporary Overnight Shift Supervisor
2 months ago
Denver
Job Description Job Title: Temporary Overnight Shift Supervisor FLSA Status: Temporary, Full-Time - non-exempt Employment End Date: 12/31/2025 Reports to: Facilities & Operations Manager Schedule: Varies, overnight Supervises: Program Assistants Rate of Pay: $23 per hour Closing Date: 10/07/2025 Benefits: Temporary; Full-Time, Non-Exempt employees are eligible for but not limited to the following: The Shift Supervisor is responsible for supporting the oversight of day-to-day operations for programs serving individuals or families who do not have permanent housing. The primary responsibility of this position is to provide supervision and oversight of front-line customer service delivery and safety to program guests. Leadership responsibilities include staff training and coaching, safety, implementation policies and procedures, and other personnel related items. Assigned shifts may include overnights, weekends or days. Each location is a 24/7 site that supports households through a trauma informed lens. We are seeking a candidate who can work independently with limited supervision. Duties & Responsibilities: The Shift Supervisor core activities will include: • Provide direct oversight of assigned Program Assistants in the day-to-day operations of the program., • Assist program leadership with any HR related needs, staff discipline and conflict resolution as pertains to subordinates., • Ensure guest support and services are implemented according to site, • Assign Program Assistants to the roles that are required for day-to-day operations of the program to ensure the site is safe, clean, organized, and, • Assign tasks to Program Assistants to ensure that all shift tasks are completed in compliance and accordance with contract and, • Provide strong customer service to guests, which always includes positive and supportive communication., • Build and maintain professional relationships with shelter guests, partners, volunteers, and, • Understand and communicate expectations of the program agreement at the location, ensuring compliance with policies and accurate record-keeping., • Ensure that all shift notes, program materials, client files and data are maintained, in accordance with contract and organizational, • Ensure that meal service is provided in compliance with SafeServ regulations during designated times., • Ensure that guest unit/bed assignment checks are assigned and conducted to support guests’ adherence to program expectations., • Assist program leadership with public relation activities by ensuring that all PR entering site has been cleared through the appropriate, • Provide information and referral to social service programs as needed or refer to appropriate staff as needed., • Address conflicts and mediate issues with de-escalation strategies to ensure a peaceful and safe environment within the, • Respond promptly and effectively to emergency situations, including medical or safety concerns, following established shelter protocols to protect the well-being of households and staff within the, • Ensure that all The Salvation Army policies are, • Maintain ethical boundaries with clients, colleagues, and partners in alignment with The Salvation Army’s code of ethics and, • Complete all required training in adherence to the training schedule and in compliance with contract, organizational and program needs; ensure subordinates complete all required training as assigned., • Attending all meetings, • Other duties as assigned Education: • Customer Service: provide strong customer service to guests, partners, and volunteers, which includes positive and supportive, • Leadership: guide and develop skills of program assistants on assigned, • Conflict Resolution: provide a positive, solution-focused approach to, • Self-Direction: work independently within clear parameters within a team, • One year of experience providing services to unhoused or at-risk, • One year of supervisory experience,, • Demonstrated history of providing professional services, • Demonstrated history of providing customer service in a professional, • Demonstrated history of providing leadership in a professional setting., • Desire to serve others by building on, • Comfortable working in a crisis-oriented environment and responding appropriately to a person in, • Ability to respond with humility to diversity and the needs of our unhoused, • Ability to work effectively, cooperatively, and respectfully with staf, volunteers, guests, partners, and community members regardless of race, ethnicity, national origin, partner status, faith, age, socio-economic status, gender identification, and physical or mental, • Act with honesty and integrity; exercise appropriate discretion and maintain confidentiality of information., • Ability to maneuver, • Ability to remain in a stationary, • Ability to grasp, push, pull, and reach, • Ability to operate telephone, • Ability to lift 25 pounds., • Ability to access and produce information from the, • Ability to understand written