Field Service Tech
1 day ago
Omaha
Job Description Field Service Tech Location: Des Moines, IA/ Omaha, NE Primary Responsibility This position is responsible for supporting customers with on-site service, technical support, and on-site training. Primary functions of this position are commissioning new SCR equipment; preventive maintenance, troubleshooting and repair of existing SCR equipment; and telephone customer support. The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment. Specific Duties and Responsibilities: • Commissioning the total system scope supplied by the company on new installations, • Perform routine maintenance and service on existing products, • Provide telephone support to customers including troubleshooting and replacement parts identification, • Site coordination and project meetings, • Post-commissioning customer training on operations and maintenance, • Daily reports to customers and internal staff while in the field, • Follow up customer calls after service work completion, • Keep up-to-date on company products and services, • Plan own work schedule efficiently, • Maintain test equipment and special tools calibration Qualifications: • Working knowledge of industrial instrumentation & controls including analog transmitters, temperature/pressure measuring devices, PID controls., • Proficiency with AC and DC Circuits including Relay Logic, • Sharp analytical mind with an interest in engines, controls, and emissions, • Enthusiasm to learn and become an expert, • Demonstrated ability to make independent decisions and work in a loosely structured environment, • Excellent organizational and time management skills; able to juggle multiple priorities and deadlines, • Excellent problem solving skills, • 60 - 75% overnight travel – with higher concentrations during peak seasons., • 0-4 years prior field service technician experience or equivalent knowledge, skills, and abilities., • Excellent communication and interpersonal skills. Able to communicate effectively in writing and verbally., • Proficient with MS Office applications (Outlook, Word, Excel, PowerPoint). Applicant must pass a proficiency test., • Must possess valid driver’s license, • Foreign language skills are a plus, • Must possess a passport or have the ability to obtain one Physical Requirements: • Stand, walk, bend, climb, and kneel for extended periods., • Work on uneven terrain, scaffolds, ladders, catwalks, and elevated platforms., • Maintain physical stamina during physically and mentally demanding tasks, including travel and variable shift work., • Regularly lift, carry, push, or pull materials and tools up to 50 lbs unassisted and occasionally heavier items with assistance or mechanical aids., • Transport tools and equipment across job sites and within confined or restricted-access areas., • Perform tasks at elevations exceeding 6 feet, using aerial lifts, scaffolding, or fall protection systems in accordance with OSHA standards., • Enter, work in, and exit confined spaces, including tanks, ducts, and engine compartments, under permit-required confined space procedures., • Maintain situational awareness around active machinery and energized systems., • Work outdoors in extreme weather conditions (heat, cold, rain, snow) and around loud noise, dust, fumes, vibration, and engine exhaust., • Maintain clear vision (corrective lenses permitted), color recognition, and depth perception., • Detect abnormal sounds, smells, or vibrations from mechanical equipment., • Follow complex instructions, interpret technical drawings/manuals, and communicate hazards and tasks clearly with team members. Benefits and Perks: • Health, Dental & Vision Insurance, • Annual Bonus Program, • $350 Annual Wellness Credit, • Flexible Spending Account (FSA), • 401k with match up to 5%, Vested on Day 1, • Life insurance, • Disability insurance, • 5 days of paid sick leave annually (prorated based on start date), • 15 days PTO annually (prorated based on start date