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We are seeking a dedicated Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a crucial role in providing technical assistance and support to our customers. This position offers the opportunity to work in a dynamic and fast-paced environment where your problem-solving skills will be put to the test. Responsibilities: Respond to customer inquiries and provide technical support via phone, email, or chat Troubleshoot technical issues and provide timely solutions Document and track customer issues to ensure timely resolution Collaborate with internal teams to escalate complex technical problems Assist in the testing and implementation of software updates Requirements: Bachelor's degree in Computer Science or related field Proven experience in technical support or help desk roles Strong knowledge of operating systems, networking, and hardware Excellent communication and problem-solving skills Ability to work independently and as part of a team Benefits: Competitive salary and benefits package Opportunity for professional growth and development Collaborative and inclusive work environment Flexible work schedule