Campground Hospitality Team Member
hace 4 días
Arlington
Job Description JOB TITLE: Campground Leader REPORTS TO: Regional Leader (KCN Enterprises or the "Company") POSITION OVERVIEW The Campground Hospitality Leader is the heart of the guest experience, leading all daily operations to create a welcoming, fun, and memorable environment for our guests. This role requires an inspiring leader who is passionate about hospitality, guest satisfaction, and, most importantly, developing and engaging a high-performing team. A true leader of people, the Campground Hospitality Leader empowers employees, fosters a culture of service excellence, and ensures every guest enjoys an unforgettable stay. From managing check-ins to ensuring a spotless and well-maintained campground, this role plays a crucial part in delivering "Making It Great" service at every touchpoint. RESPONSIBILITIES This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Guest Experience & Hospitality • Lead by example in creating a friendly, welcoming atmosphere that exceeds guest expectations., • Engage with guests throughout their stay, ensuring satisfaction and resolving concerns with a warm, solution-oriented approach., • Foster a team culture centered on hospitality, guest engagement, and going above and beyond to create lasting memories., • Encourage guests to share their positive experiences through online social content, survey reviews and word-of-mouth referrals., • Be a hands-on leader who supports and develops staff, ensuring they feel valued, empowered, and motivated to provide top-tier hospitality., • Recruit, train, and lead a team of hospitality-driven employees who share a passion for excellent service., • Create schedules that align with business needs while maintaining a positive work-life balance for staff., • Provide ongoing coaching and mentorship, helping employees build their skills and advance in their roles., • Foster a fun, collaborative, and enthusiastic work environment where employees take pride in their contributions., • Ensure the cleanliness and presentation of the campground, including sites, amenities, and common areas., • Solid understanding of Property Management and guest registration software, please detail on application resume, • Oversee general maintenance of the property, coordinating with contractors as needed., • Uphold high safety standards for staff, guests, and property assets., • Ensure compliance with an annual Quality Review process and maintain baseline qualifications and superior ratings., • Demonstrate excellent financial oversight and acumen, including meticulous management of registration income, retail store sales, and ancillary sales of firewood, propane, and other camping essentials., • Implement strategies to maximize revenue streams and profitability while providing exceptional value to guests., • Exercise critical management of operating expenses, proactively identifying cost-saving opportunities and efficiencies., • Oversee on-site project management, including repairs, maintenance, and site improvements, ensuring projects are completed on time, within budget, and to a high standard of quality., • Exhibit a strong sense of ownership and involvement in protecting and improving the campground property and maintaining its assets, contributing to the long-term value and appeal of the campground., • Conduct regular audits of cash handling and financial transactions., • A consistently high level of guest satisfaction and repeat business., • A well-trained, motivated, and hospitality-driven team that takes pride in delivering exceptional service., • A clean, well-maintained, and visually appealing campground., • Positive guest reviews and high Net Promoter Scores (NPS)., • Passion for hospitality and guest service., • A natural leader with a talent for inspiring and developing people., • Previous experience in hospitality, campground management, or a similar leadership role., • Strong leadership and team-building skills., • Ability to work in a fast-paced, guest-centric environment., • Excellent problem-solving and decision-making abilities., • Basic knowledge of facilities maintenance and campground safety., • Ability to read and manage a budget effectively., • Familiarity with KampSight software (training provided)., • Proficiency in basic computer applications and connectivity troubleshooting., • Valid driver's license., • Must be able to lift up to 50 lbs., lift and carry 25 lbs. occasionally, and 10 lbs. regularly., • Ability to stand for long periods (75% of shift), as well as sit, bend, kneel, and climb., • Ability to move safely over uneven terrain., • Able to work indoors and outdoors in various weather conditions., • Must reside on-site due to on-call responsibilities., • Annual Salary: $30,000–$50,000+ (entirely based on park location, scope of operating requirements, property income, relative experience, education and qualifications)., • Paid Time off equivalent to 8 hours for each month actively worked per year. 12/days or 96hrs. max, • Salary may be "annuallized" ie. prorated based on number of months actively managing operations and team on a full time work schedule., • Housing: Included RV site with utilities or on-site home/apartment (location specific) as a non-taxable compensation benefit, • Water, Sewer, Electricity, WiFi included as non-taxable compensation benefits, • $50/month Phone Stipend, • $50/month auto stipend if campground does not include a company vehicle, • Discretionary performance-based bonuses based on personal performance, park financial performance, and overall guest review scores (Net Promoter Score), • Employment is "at will," meaning either the employee or Company may terminate the relationship at any time, with or without notice., • Employees must adhere to all Company policies and state/federal laws. Build a strong team, inspire excellence, and help us make every stay at a KCN Campground truly unforgettable. KCN proudly supports Care Camps to help send kids with cancer to summer camp. Every season we raise money through a variety of programs that our staff designs and runs - each with a goal of sending as many kids with cancer to summer camp as possible.