Onsite Support Technician (Onsite - Bronx & New York, NY)
hace 5 días
New York
Job DescriptionPosition Summary Uniguest is seeking a customer service-focused candidate to join our pCare Services team as a part-time Onsite Support Technician. In this position, you will help support the maintenance of our technical solutions deployed in hospitals by providing front-line service to patients and staff. In this position, you will be responsible for providing support to hospital patient and staff customers ensuring our services meet or exceed their expectations. With a range of technologies from patient bedside TV to digital signage, to mobile apps and video conferencing, pCare by Uniguest creates personalized customer experiences in healthcare and hospital environments. A successful candidate will be comfortable handling computer documentation including payment records. Schedule/Location(s) • Monday 12:00 pm - 5:00 pm at Mount Sinai West # 80 (1000 10th Ave, New York, NY 10019), • Tuesday 10:00 am - 1:00 pm at Bronx Care #84 (1650 Grand Concourse, Bronx, NY 10457), • Wednesday 12:00 pm - 5:00 pm at Mount Sinai West # 80, • Friday 10:00 am - 1:00 pm at Bronx Care #84, • Ensure that technical requirements are followed and customer satisfaction is achieved for all aspects of the service, • Collaborate with other team members to troubleshoot and resolve any technical issues affecting services, • Familiarize customers with the use of our interactive system and its features, • Replace defective equipment as needed (tv, pillow speakers, phones), • Exceptional customer service and communication skills., • Be self-motivated and able to work independently in a fast-paced environment., • Basic technical repair knowledge., • Basic computer skills., • Customer service experience (1 year plus is preferred)., • High school diploma or equivalent., • Ability to travel to and work onsite at hospitals., • Must be able to lift 50 lbs. and climb a 6-foot ladder., • Prior practice with using hand tools, • Must meet hospital requirements for immunizations and screenings; this includes COVID-19 vaccination., • Competitive employee benefits package*, • Medical, Dental and Vision Insurance Plan options., • Pet Insurance Plan., • 401k Plan with Employer Match., • Paid Time Off Programs including vacation, sick leave, volunteer time off and parental leave., • Employee Assistance Program (EAP)., • Employee Referral Bonus Program., • Career development and potential for advancement opportunities., • Performance bonuses. About Uniguest Uniguest is the global leader in providing highly secure, fully managed customer-facing technology solutions on an outsourced basis to the hospitality, senior living, specialty retail, education, and corporate sectors. Our suite of turnkey consumer-facing technology solutions includes hardware and software solution packages, system implementation, and 24/7/365 multi-lingual support for public space kiosks, purpose-built kiosks (PC, iMac, tablet), digital signage, Interactive TV, tablets, remote printing, and more – all designed to deliver a consistent and safe experience to our clients’ customers. Uniguest is committed to equal employment opportunity and to providing all people equal access to employment without regard to personal characteristics that are unrelated to their ability, performance, or qualifications. Uniguest prohibits discrimination and harassment against any employee or applicant for employment based on race, color, religion, national origin, sex, sexual orientation, marital status, pregnancy, gender identity, veteran status, disability, genetic information, age, or any other basis protected by law.