Saint Louis
Job Description:\n\n Job Summary: The Club Director is responsible for managing the daily operation of designated club site with primary concern of the highest levels of program quality and implementation of a programmatic outcome- driven Club experience and measurement strategy with daily data that drives the Formula for Impact, supervision of staff, community relations, membership and all related administration. Qualifications: Experience: Minimum of three years of experience working with children in a group setting, management experience is a plus. Licensing Requirements: Missouri Department of Health & Senior Services Medical Examination Report for Caregivers and Staff must meet acceptable standards from the State of Missouri, completed within 30 days of hire. TB Risk Assessment and Examination completed within 30 days of hire. Annual results of Family Care Safety Registry background screening must be deemed acceptable by the State of Missouri. Annual results of nationwide background screening must meet barrier crimes standards for organizational membership with Boys & Girls Clubs or America. Club Director ensures that all staff, including self, meets qualifications and ongoing training requirements per state licensing regulations (12 hrs. annually). Physical Requirements: Able to lift, carry, push, pull, or roll up to 20-25 pounds. Capable of prolonged, extensive, or considerable standing, walking, and speaking and occasional reaching, stooping, bending, kneeling, or crouching and working in front of PC monitor. Expressing or exchanging ideas by means of the spoken word as well as convey detailed or important spoken instructions to other workers accurately, loudly, or quickly in addition to perceiving the nature of sounds at normal speaking levels and ability to receive detailed information through verbal communication and make fine discriminations in sounds is necessary for the safety of the children in the program. The employee may be subject to both inside and outside environmental conditions. Inside weather conditions provides protection from weather conditions but not necessarily temperature changes and outside environmental conditions provides no effective protection from weather. The employee may be subject to sufficient noise to cause the employee to shout in order to be heard above the ambient noise level. Local travel as well as some regional travel is required in performance of duties. Emotional/ Mental Demands of Work: Routine reporting and grant deadlines; variance in work volume. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics. Understands business implications of decisions; displays orientation to profitability; aligns work with strategic goals. May handle emergency or crisis situations. Manages the distraction of many interruptions without losing concentration or unduly disrupting programming. Some weekend work is required. Keeps current with best practices, resources, and materials. Create opportunities for members to receive personalized assistance. Exercise creativity and mental flexibility in presenting instruction and programming to accommodate members of widely varying learning styles, intellectual levels, and abilities. Voicemail and e-mail are checked daily. Attends all meetings and events and notifies appropriate staff prior to missing a meeting/event and follows up to get important information. Skills: Youth Development Skills Applies theories about how youth learn and develop in the domains of physical, social, emotional, cognitive, and creative to BGCSTL programming. Club Director establishes an environment that provides learning experiences that meet the needs, capabilities, and interests of each youth. Observes and assesses what youth know and can do in order to provide curriculum that meets their developmental learning needs. Works collaboratively with families and agencies/organizations to meet the needs of youth and encourage community’s involvement with youth development. Establishes and maintains environments that manage risk, ensures safety, promotes physical and mental well-being, and encourages healthy lifestyles. Establishes supportive relationships with children and youth, works to guide and empower them as individuals as well as being part of a group. Actively participates in program planning, delivery, and evaluation of youth development programs. Demonstrates high levels of ethical conduct through actions to BGCSTL youth, families, and surrounding communities. Professionals increase their knowledge through ongoing training and education. Club Director understands responsibilities as a mandated reporter. Management & Leadership Skills Attracts, retains, and motivates staff to work towards shared objectives; coach, direct and supervise employees in the most effective manner; and manage the performance of staff in order to achieve the goals of the department/Club. Club Director is a self-starter with a high level of enthusiasm, self-confidence, and a positive “can-do” attitude along balanced with humility and a humble approach. Club Director is an individual of unquestionable integrity whose professional and personal conduct reflects BGCSTL’s values. Planning & Organizational Skills Anticipates and predicts internal and external changes, trends, and influences in order to effectively allocate resources and implement appropriate Club initiatives. Creates workable, realistic plans for achieving desired outcomes. Determination, Adaptability and Tenacity Anticipates and overcomes obstacles and exhibits resourcefulness and finds alternatives. Takes appropriate risks, learns from challenges, maintains positive outlook under pressure, and puts in extra effort when necessary. Maintains high performance levels when under pressure, and is able to maintain composure in the face of disappointment, criticism, or rejection. Computer Skills Types accurately, enters information into a computerized system, and uses database management software specific to membership management provided by BGCSTL. Prior computer/PC experience using other word processing, spreadsheets, and database management systems is preferred. Microsoft Office programs a plus. Resource Management – Club Director possesses the ability to consistently focus on minimizing expenses while maximizing results. Analyzes and integrates financial information accurately to make decisions and set plans. Verbal/Written Communication Speaks clearly and professionally in positive or negative situations; listens and gets clarification; respond well to questions; participates in meetings. Effectively communicate with supervisors, colleagues, parents, members, professional medical staff, volunteers, school/district personnel, and other community members. Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information as well as completes and submits reports as required. Confidentiality Knowledgeable about member rights. Ensures an atmosphere which allows for the privacy, dignity and well-being of all members in a safe, secure environment. Job Relationships: Treats members and their parents with dignity and respect at all times. Fosters good working relationships with parents, staff, management, and other professionals in order to meet objectives. Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed. Has regular contact with administrative and program team members as needed to maintain the fidelity of Club site and its programs. Cooperates and works together with all co-workers; independently plans and completes job duties with minimal supervisory direction, including appropriate judgment. Uses tactful, appropriate communications in sensitive and emotional situations. Follows appropriate chain of command to address concerns in a timely manner. Develop and maintain the highest level of customer service relationship with members, parents, volunteers and all other professional partners. Values and Strategic Behaviors: Mission Demonstrates commitment to the organization through words and actions. Makes decisions that are consistent with and support the mission. Exhibits passion for our work. Accepts accountability for sustainable results. Assures all actions are in the best interest of the organization. Fun Welcomes fun that is safe and respectful of all involved. Treat staff, members, partners, and families to a positive, upbeat experience at every opportunity. Integrity Demonstrates highest standards of personal/professional conduct, objectivity and trustworthiness Communicates openly, respectfully and with transparency Makes decisions that are fiscally and ethically responsible Applies time and resources wisely Accepts responsibility for actions Excellence Demonstrates high standards of performance and expects the same of others Practices behaviors that ensure an inclusive and respectful workplace Provides high quality services and information Serves as role model of high ethical standards and good judgment Team-Oriented Personally demonstrates commitment to support the work of others and communicates the same expectation of staff members, holding them accountable for being responsive to the needs of the organization, programs, and staff. Solicits input and feedback from others Creativity and Innovation Uses facts, information and a sound decision-making process to creatively solve problems and implement solutions within a reasonable timeframe. Demonstrates innovative thinking by continually improving services and adapting to changing member and organizational needs. Recognition Celebrates the extraordinary contributions of staff and members. Publicly honors the work of staff, reinforcing those actions and behaviors that members, families, and colleagues value. Praises others for a job well done. Effectively communicates with supervisors, other managers, subordinates, parents, volunteers, and other community members. Essential Responsibilities: Strategic Planning Partner with Vice President, Operations to ensure that BGCSTL single and multi-year operational goals are strategically planned and developed, thoughtfully implemented, accurately communicated, and successfully achieved in accordance with departmental and organizational mission; collaborate with staff and management in other areas as necessary to accomplish objectives. Supports the Vice President, Operations in his/her leadership and management of BGCSTL by participating in the strategic planning, budgeting, and marketing processes of BGCSTL. Essential Responsibilities (continued): Leadership Support the day to day operations, assuring good customer service, communication & coordination with staff members. Completes Advanced and/or Mastery Level Leadership levels through BGCA’s Leadership University while encouraging all staff, at a minimum, to complete Foundation Level or higher. Engages in professional development activities, and supports the professional development of others as required by Vice President, Operations. Member of the Program Management team and acts as interdepartmental liaison. Works with other Club Directors and Site Coordinators and Vice President, Operations to complete projects. Participates in and is responsible for grant compliance with Vice President, Operations. Upon request, represents the Vice President, Operations at conventions, conferences, at group meetings and other functions, as well as with other individuals. Safety Institutes policies and practices that provide a healthy and safe environment; ensure facilities, equipment and supplies are maintained and promptly report any problems to the Vice President, Operations. Supervises the distribution of all equipment, maintains and keeps inventory of stock for all games and equipment ensuring they are replenished and stocked. Completes and/or reviews written documentation for accidents and behavioral incidents and provides those reports to the Vice President, Operations. Appropriately reports any instances of abuse and neglect of children, as required, as a mandated reporter. Consistently enforces and reviews Club rules with current and new members. Executes emergency procedures. Program Planning & Implementation Oversees the effective implementation of programs, services, and activities and ensures programs are intentionally striving toward desired outcomes. Familiar with and uses organizational logic models to guide management of assigned programs. Work team and supervisor consistently meet goals by Vice President, Operations and President. Deadlines are consistently met. Program Assessment & Outcome Measurement Ensures that all staff complete Formula for Impact Training and can clearly articulate the Formula for Impact and its goals. Effectively manages the completion of program and participant assessments using a variety of formal and informal assessment tools. Responsible for the fidelity of all outcome measurement reports for each site including membership information, attendance information, program participation data along with basic and advanced indicator data to support the comprehensive measurement strategy. Project Management Defines the elements and scope of projects (money, time, people, impact, etc.) and communicates to team members involved. Also, determines project tasks and milestones; identifies and allocates necessary resources. Tracks the project lifecycle, ensuring timely completion within allotted budget to satisfy requirements. Keeps project team members moving forward in completing their tasks, establishes criteria and metrics for evaluation; and reports project information to stakeholders. Membership & Participation Drive Achieve and exceed membership and participation goals provided by the Vice President, Operations for total membership, average daily attendance, and other youth served. Achieves and exceeds participation goals outlined in the Logic Model. Follows up with members to encourage continued participation. Compliance Accountable for Club compliance with all federal and state laws, licensing, grants, and/or contracts, as well as, company specific policies and procedures and BGCA standards. Plays active role in passing inspections and maintaining licensing standards. Marketing, Public Relations, & Resource Development Develops and maintains the visibility of Club programs via posting of daily schedule, announcements of upcoming events and the dissemination of timely information through mailings, fliers and media releases. Represents Boys & Girls Clubs of Greater St. Louis and Club l