IT Help Desk Technician
9 days ago
Torrance
Job Description Job Title: IT Help Desk Technician Location: Torrance Job Type: Full-Time Salary Range: $22 to $27 Depending on Experience About Sonsray: Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment. Why work here? At Sonsray, we value all employees, their contributions, and most importantly, their ideas! We know that the key to moving mountains is teamwork. This is what we offer our team members: • Medical coverage (PPO + HSA options), • Dental, Vision, and Life insurance provided at no cost, • 401K with competitive employer contributions, • 80 hours of annual vacation, increasing with years of service, • Uniforms provided annually, • Annual boot voucher of $125.00, • One full paid day off annually for community volunteer work, • Birthday meal provided by Sonsray, • Privately owned and operated, with decisions made based on core values rather than corporate directives, • Annual Holiday Party, including covered airfare and hotel for employees and a guest, • Emphasis on company growth and employee development The IT Administrator will support day-to-day IT operations, manage the user lifecycle, assist with onboarding and offboarding employees, maintain hardware and device inventory, and support systems administration across PCs, mobile devices, and core IT platforms. We value curiosity, eagerness to learn, and excitement about growing alongside the company. Key Responsibilities: End-User Support & Help Desk Operations • Serve as the Tier 1 help desk for support requests via phone, tickets, and email, • Answer calls, return voicemails, and log, prioritize, and update tickets, • Troubleshoot and resolve Tier 1 incidents and service requests, • Escalate issues to Tier 2/3 when needed, • Provide professional, customer-focused support to users of all skill levels, • Resolve common hardware, software, peripheral, and connectivity issues, • Manage employee onboarding and offboarding processes, • Create, modify, and deactivate user accounts, • Ensure users have appropriate system access and permissions based on role, • Manage IT inventory across PCs, laptops, printers, and mobile devices, • Assist with device imaging, setup, deployment, and decommissioning, • Support phone deployment, mobile device management (MDM), and asset tracking, • Interest in AI tools, automation, or AI-assisted IT workflows, • Install, configure, and troubleshoot:, • Windows operating systems, • Common business applications, • Printers and peripheral devices, • Basic networking and connectivity issues, • Assist with printer management and troubleshooting, • Assist with IT projects and initiatives as needed, • Stay up-to-date on emerging technologies, tools, and industry trends, • Demonstrate willingness to learn new systems, platforms, and best practices, • Basic scripting or automation (PowerShell, Bash, Python), • Exposure to cloud platforms (Azure, Google Cloud Platform), • Understanding of cybersecurity fundamentals (antivirus, endpoint protection, vulnerability management), • Basic networking knowledge (TCP/IP, DNS, firewalls, security protocols), • Industry certifications (CompTIA A+, Network+, Security+), • 1–2 years of IT support or help desk experience (or equivalent hands-on experience), • Strong computer skills and comfort troubleshooting basic hardware, software, and connectivity issues, • Experience or exposure to Windows OS and common business applications, • Customer-focused with clear communication and responsiveness, • Reliable, organized, and eager to learn and grow in IT, • Willing to work on-site, full-time (Mon–Fri, 9:00 AM–6:00 PM) in Torrance, CA