Benefits: Tool Allowance/ Boot Allowance 401(k) matching Company car Company parties Competitive salary Dental insurance Employee discounts Free food & snacks Free uniforms Health insurance Opportunity for advancement Training & development Wellness resources Lead HVAC Service Technician No On Call T.F. O'Brien Cooling & Heating New Hyde Park, NY Full Time $50,000 to $120,000 Competitive Weekly Pay + Benefits, Career Growth Opportunities, Positive Workplace Culture, Stability You have probably seen our trucks or TV commercials. T.F. OBrien is a family-owned and operated company that has been in business for over 90 years and proudly serves customers' heating, cooling, and Indoor Air Quality needs in Long Island, Queens, and Brooklyn. At T.F. OBrien, we strive to be different from other companies. Different in how we treat our customers, different in how we work with each other, and different in the results we achieve. These differences are best captured in our 33 Fundamentals that are the foundation for our extraordinary culture. This is what sets us apart and drives our success. We call it, The T.F. OBrien Difference. Why Choose T.F. OBrien? and What We Offer? Quality and Excellence: We pledge to deliver unparalleled quality and excellence in all our services. As a team, we strive to redefine ultimate service and dependability. Ethical Customer Interactions: Demonstrating the highest standards of ethics, morals, honesty, and trust, we guarantee a customer experience that exceeds expectations. Respect and Recognition: Join a company that values respect for every employee, vendor, and customer. We celebrate ethical and moral behaviors and recognize triumphs, fostering a common mission of personal and professional success. Effective Communication and Growth: Experience an environment of truth where constructive criticism, continuous education, and constant encouragement lead to the best solutions for challenges. We promote personal growth for all team members, supporting a work-life balance. Community Involvement: Be part of a company that actively supports the communities we serve. Through charitable involvement, both physically and financially, we contribute to the well-being of the places where we live, work, and play, from involvement with John Crazy Socks to being involved with the Town Wide Fund of Huntington Long Island. We Offer Great Benefits: Competitive compensation Opportunities For Overtime Spiffs/Bonuses "FREE" Contribution to your retirement plan Health/Dental and Vision Insurance Get recognized for your accomplishments through internal advancement opportunities. Free, Laundered Uniforms Cell Phone Tool/Boot Allowance Paid In-house/Outside Training Full work all year round Utilize our newest company trucks while accessing our local, fully stocked warehouse! Maintain a work-life balance with a paid time off policy, sick time, and holiday pay Tablet, Gas Card, and more! Were looking for candidates who are interested in working for an employer that offers a great family atmosphere and who are willing to continuously learn, enhance, and hone their skills in the HVAC industry. When you strive for excellence as a T.F. OBrien team member, youll be rewarded with competitive wages, benefits, and the support you need to succeed in your career. Whether youre a new technician just starting out or a seasoned professional with years of experience in the HVAC field, youll find that T.F. OBrien offers you unlimited opportunities. As an HVAC Service Technician, you will: Service, repair, and/or propose replacement of warm air furnaces, air conditioners, air distribution systems, boilers, water heaters, related piping, and electrical To service and start equipment and adjust to the manufacturer's and job specifications To troubleshoot, adapt, and resolve/repair all issues that arise that would keep the equipment from functioning properly Provide exceptional customer service by explaining HVAC system operations, offering solutions, and addressing customer concerns. Perform required documentation for each call, including recommendations, repairs, accurate readings, and observations. Have the client sign the necessary paperwork and collect payments as directed Mentor and train junior HVAC technicians. Provide guidance on best practices, troubleshooting techniques, and customer service skills. Strong analytical skills and attention to detail for troubleshooting and resolving complex HVAC system issues. Stay updated on emerging HVAC technologies, such as smart thermostats and energy-efficient systems, and be capable of troubleshooting and repairing these newer systems. Physical Requirements: Physically able to work on HVAC units. Will be required to work in settings with extreme cold or extreme heat, depending on the time of year. Prolonged periods of standing, kneeling, crawling, or climbing ladders. Must be able to lift 50 pounds at a time. If this is an opportunity for you, apply with your resume today! We look forward to hearing from you and potentially welcoming you to the T.F. OBrien team! Please Note: A minimum of 4 years of driving experience is required, and be over the age of 21. We Hire Veterans!
Field Tech Officer (FTO) • Job Title: Field Tech Officer (Level 1 / 2 depending on experience), • Reports To: Technical Operations Lead / Service Manager, • Location: On-site at client premises (and remote when needed) Technical Responsibilities • Install, configure, and maintain desktops, laptops, printers, routers, and network devices., • Perform on-site troubleshooting of hardware, software, and network issues., • Install and configure operating systems (Windows/macOS) and common business software., • Manage device replacements, backups, antivirus, and patching., • Document every site visit, ticket resolution, and issue escalation., • Set up and support VoIP phones, surveillance systems, and other peripherals., • Provide basic support for cloud systems (Office 365, Google Workspace)., • Report recurring issues to leadership for root-cause analysis., • Handle emergency calls during business hours (or rotational after-hours if needed). Client-Facing / People Skills • Communicate clearly with non-technical clients — especially under pressure., • Listen actively and extract exact pain points., • Represent your company with professional appearance and punctuality., • Document notes for hand-off to other techs and for record-keeping., • Educate clients gently when necessary, without sounding arrogant or rushed., • Stay calm and composed even when dealing with frustrated clients., • Maintain confidentiality and respect client data. Requirements • 1+ years in IT support or technical field work (desktop/network support), • Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools, • Willingness to travel between client sites, • Ability to lift and move equipment (~30lbs), • Comfortable using ticketing systems, documentation tools, remote access tools, • Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals Soft Skills • Problem-solver mindset — doesn’t freeze under pressure., • Doesn’t guess — knows when to escalate or double-check., • Treats clients like partners, not a burden., • Self-motivated — doesn’t need micromanagement, • Detailed — writes accurate ticket notes and documentation, • Time aware — knows how to triage onsite tasks under a schedule, • Curious — learns new tools, doesn’t stay stagnant
Maxus Group is a leader in delivering premier talent and technology solutions, providing world-class support anytime, anywhere. Our integrated service lines allow us to understand our clients' unique needs better, enhancing overall satisfaction across various disciplines. Summary We are seeking an IT Technician to join our dynamic team at Maxus Group. In this role, you will be responsible for providing top-notch technical support and ensuring the efficient operation of computer systems. Your contributions will be vital in maintaining our commitment to exceptional service delivery. Responsibilities Handle incoming issues and requests to the Service Desk (help desk) via ticketing system (JIRA), email, phone, and in-person. Handle incoming support calls by asking proper questions to the end user, gathering enough detail to understand the priority of the issue and the impact to their organization. Provide end users with timely updates regarding their issues and requests. Provide end user support for Microsoft applications such as PowerPoint Provide users with support for Panopto, which is a video recording and sharing platform. Support end users with ZOOM meetings and recordings Upload ZOOM recordings into Panopto Conduct regular system checks and updates to maintain optimal performance of IT infrastructure and equipment. Requirements Experience as an IT Technician or similar role in a technical support capacity Intermediate knowledge of computer hardware, software, and operating systems (Mac OS, Windows) Familiarity with help desk software and ticketing systems like Jira a plus (will Train) Excellent problem-solving skills with a customer-oriented approach An understanding of Panopto a plus but will train Basic understanding of operating and troubleshooting Crestron touch panels and controllers Familiar with ZOOM, creating and recording Meetings Ability to work effectively and efficiently in a team environment. Excellent communication skills (verbal and written) Must have excellent people skills Possess intermediate task management skills If you are passionate about technology and eager to make a difference in a supportive environment, we invite you to apply today to join the Maxus Group team! Job Type: Contract Pay: $20.00 - $25.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: 8 hour shift Monday to Friday Work Location: In person
MTech is looking for a Technician to provide support for our Point-of-Sale consumers. You would be responsible for answering customer phone calls and emails to ensure their equipment is running as intended. Responsibilities include (but are not strictly limited to): • Answering support phone calls and emails to assist with customer concerns, • Setting up, testing, and troubleshooting equipment in-house, • Assisting with account maintenance tasks on various backends, • Understanding current and future products and their features Role Requirements: • Phone etiquette and strong speaking skills, • Understanding of intermediate technical knowledge (how to set up a router, troubleshooting on Windows, iOS and Android OS), • Willingness to visit customer locations and install equipment, with attention to detail lining up with company standards Preference given to applicants with language proficiency in Arabic and/or Spanish.