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Job Description About Medical Guardian: Medical Guardian is a fast-growing digital health and safety company on a mission to help people live a life without limits. With 13 consecutive years on the Inc. 5000 list of Fastest Growing Companies, we’re redefining what it means to age confidently and independently. We support over 625,000 members nationwide with life-saving emergency response systems and remote patient monitoring solutions. Trusted by families, healthcare providers, and care managers, our work is powered by a culture of innovation, compassion, and purpose. Position Summary Medical Guardian is seeking a passionate, experienced, and operationally-minded Senior Manager of Member Experience to lead strategy and implementation of proactive outbound member engagement efforts to continuously elevate and optimize member experience. This leader will be instrumental in delivering best-in-class service across the member journey, managing proactive outreach campaigns, improving internal workflows, and reducing attrition in a fast-paced, membership-based health and safety environment. Key Responsibilities: • Operational Excellence & Process Design, • Create and maintain robust member journey map(s) to be used to drive decision making and strategy for member experience improvement and attrition reduction campaigns, • Design and implement workflows that streamline member interactions and reduce friction across channels., • Identify and drive process improvements that directly improve member satisfaction and loyalty., • Collaborate with cross-functional teams (Product, Tech, PMO) to plan and implement projects that impact the member experience., • Campaign Management & Messaging, • Partner with Marketing and Digital teams to align outbound messaging across voice, SMS, email, and mail., • Execute and monitor member engagement campaigns related to retention, onboarding, check-ins, upgrades, and wellness outreach., • Ensure consistent and high quality member experience communication on digital, paper, training, IVA, email and sms, • Project Leadership, • Serve as the operational lead on member experience projects—from new tool implementations to revised outreach strategies—ensuring success criteria are clearly defined, implemented, and tracked., • Drive internal change management communications and adoption planning for initiatives that touch frontline or member-facing operations., • Analytics & Improvement, • Partner with Analytics and BI to monitor KPIs (NPS, retention, outreach conversion, churn rates) and lead data-informed decisions., • Develop insights from member feedback, call audits, and CRM data to inform continuous improvement strategies., • Team Leadership & Coaching, • Manage and coach a high-performing outbound member services team focused on engagement, renewals, education, and satisfaction., • Lead training initiatives to reinforce the gold standard in member experience, including call quality, empathy, compliance, and follow-up.. Required Qualifications: • 5+ years of experience in a member experience, customer experience, or customer operations leadership role., • Proven track record managing proactive outbound campaign strategy in a high-touch, service-oriented environment (healthcare, wellness, insurance, or other subscription/membership-based models preferred)., • Strong operational skillset with demonstrated success in designing and executing scalable member-facing processes., • Experience leading or supporting cross-functional projects that touch customer journeys., • Passion for delivering outstanding member experiences and building deep member trust and satisfaction., • Comfortable working in CRM tools (e.g., Salesforce,) and engagement platforms (e.g., Twilio, Five9 )., • Strong interpersonal and communication skills, with the ability to lead through influence and collaborate across levels and departments., • Experience leading member retention and churn reduction strategies, • Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future. Nice to Have: • Experience in a subscription/membership or healthcare-adjacent business model., • Background in journey mapping, and call quality management., • Health Care Plan (Medical, Dental & Vision), • Paid Time Off (Vacation, Sick Time Off & Holidays), • Company Paid Short Term Disability and Life Insurance, • Retirement Plan (401k) with Company Match

Job DescriptionSenior Discovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Senior Discovery Business and System Analyst to join a fast-paced and hard-working team to assist with any legal accounts. As a Senior Discovery Business and System Analyst, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide business and IT systems analysis support to include, but not limited to the following activities: - Contractor shall document and manage new and existing business processes in order to facilitate training, analysis, and redesign; - Contractor shall conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency; - Contractor shall conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process; - Contractor shall create and maintain a requirements database that documents how each existing or new business requirement is being supported - Contractor shall validate that any proposed solution to an existing requirement satisfactorily meets the underlying need; - Contractor shall collect marketing materials from industry solution providers that claim to satisfy the identified business requirements; - Contractor shall document and manage new and existing functional capabilities provided by existing and proposed IT solutions; - Contractor shall conduct a thorough analysis of existing capabilities against documented business requirements to determine where gaps in technology are impeding or preventing the efficient execution of business processes; - Contractor shall compare marketing materials from industry solution providers that claim to satisfy the identified business requirements and deliver an Analysis of Alternatives that can be used by the Program Management Office (PMO) to identify and prioritize new projects; - Contractor shall validate that any proposed solution successfully delivers a new functional business capability that addresses one or more existing requirements; - Contractor shall build and execute thorough test scripts that allow them to ascertain the breadth and depth of a capability on a consistent basis so that they may fairly evaluate multiple products in order to provide recommendations for purchase; - Contractor shall review all solution configuration changes to insure that the Discovery Program maintains an accurate picture of its business capabilities; - Contractor shall perform other systems analysis research and documentation tasks as assigned. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionDiscovery Business and System AnalystEmployment Type: Full-Time, Executive-LevelDepartment: Legal CGS is seeking a dedicated Discovery Business and System Analyst to join a fast-paced and hard-working team to assist with any legal accounts. As a Discovery Business and System Analyst, you will play a key role in supporting various aspects of the company's portfolio. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:The Contractor shall provide business and IT systems analysis support to include, but not limited to the following activities: - Contractor shall document and manage new and existing business processes in order to facilitate training, analysis, and redesign; - Contractor shall conduct a thorough analysis of existing and new business processes and identify opportunities for improving workforce efficiency; - Contractor shall conduct a thorough analysis of operational business requirements and conduct a gap analysis for any required modification to an existing business process; - Contractor shall create and maintain a requirements database that documents how each existing or new business requirement is being supported - Contractor shall validate that any proposed solution to an existing requirement satisfactorily meets the underlying need; - Contractor shall collect marketing materials from industry solution providers that claim to satisfy the identified business requirements; - Contractor shall document and manage new and existing functional capabilities provided by existing and proposed IT solutions; - Contractor shall conduct a thorough analysis of existing capabilities against documented business requirements to determine where gaps in technology are impeding or preventing the efficient execution of business processes; - Contractor shall compare marketing materials from industry solution providers that claim to satisfy the identified business requirements and deliver an Analysis of Alternatives that can be used by the Program Management Office (PMO) to identify and prioritize new projects; - Contractor shall validate that any proposed solution successfully delivers a new functional business capability that addresses one or more existing requirements; - Contractor shall build and execute thorough test scripts that allow them to ascertain the breadth and depth of a capability on a consistent basis so that they may fairly evaluate multiple products in order to provide recommendations for purchase; - Contractor shall review all solution configuration changes to insure that the Discovery Program maintains an accurate picture of its business capabilities; - Contractor shall perform other systems analysis research and documentation tasks as assigned. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Phone: +1 (888) 680-5916Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionCompany Description The Office of Innovation & Technology (OIT) is the central IT agency for the City of Philadelphia headed by the Chief Information Officer (CIO). OIT oversees all major information and communications technology initiatives for the City of Philadelphia - increasing the effectiveness of the information technology infrastructure, where the services provided are advanced, optimized, and responsive to the needs of the City of Philadelphia’s businesses, residents, and visitors. OIT responsibilities include: identifying the most effective approach for implementing new information technology directions throughout city government; improving the value of the city’s technology assets and the return on the city’s technology investments; ensuring data security continuity; planning for continuing operations in the event of disruption of information technology or communications services; and supporting accountable, efficient and effective government across every city department, board, commission and agency. Job Description The Director of Public Safety will report directly to the Chief Technology Officer (CTO) and serve as an integral member of CTO’s management team. This position provides vision, leadership, and execution on enterprise-class, technology solutions that support the City’s Public Safety agency’s technology needs. In this role, they support City of Philadelphia Public Safety agencies to develop and execute strategic technology roadmaps to enhance and evolve their critical systems and operations. The Director of Public Safety is responsible for the planning (strategic and tactical), technology evaluation and selection, implementation, delivery, and assessment of the Public Safety’s technology infrastructure systems and services. They oversee the managers and directors of various Public Safety units, foster high-performing and agile teams, and effectively utilize the department’s technological, financial, and human resources. This position is responsible for all IT operations, projects and programs supporting the Police Department, Department of Prisons, The Public Safety PMO, and the Public Safety Legacy Systems group. This is both an operational and a strategic role. Essential Functions • Strategic Planning & Budgeting:, • Creates Public Safety IT roadmaps that leverage modern design principles and technologies that effectively meet both current and future agency needs., • In partnership with Public Safety department stakeholders, leads strategic planning to improve efficiency and effectiveness through IT programs., • Oversees Public Safety program execution and solution delivery., • Provides oversight to all Public Safety IT programs including requirements gathering, user-centered design, implementation, and assessment., • Participates in the management of the operating and capital budgets for the OIT Public Safety department., • Leads the evaluation of Public Safety solutions that meet short and long-term goals and develops business cases to guide their selection., • Recommends IT enhancements and investments, where appropriate, to support the City’s Public Safety strategic goals and technology priorities., • Service Delivery & Optimization:, • Directs the day-to-day operations for areas within their purview., • Ensures high availability and reliability of the IT infrastructure ecosystem., • Identifies appropriate industry standards, legislative requirements, City policies, OIT procedures, and best practices for technology management and support, and ensures they are consistently implemented across the department., • Continually assesses and improves departmental processes, services, and systems., • Identifies and implements key metrics and service level agreements (SLAs) for Public Safety IT services., • Provides oversight and manages Public Safety vendors holding them accountable to service level agreements and deliverables and manages contract renewals., • Management & Leadership:, • Builds, supports, and expands a culture that is supportive of diversity, equity, and inclusion where employees from all backgrounds can succeed and thrive., • Trains, coaches, and mentors employees under their supervision., • Builds strong and collaborative partnerships with key stakeholders across the City and State by actively participating in City and State activities and initiatives., • Keeps the CTO informed of current and potential issues, activities, operational outages, and any other risks that might jeopardize or degrade service delivery to the Public Safety community including external partners.Qualifications, • BA/BS degree or an equivalent combination of education and experience., • Ten plus (10+) years of applicable work experience with 5 or more years of IT management or IT program management experience, preferably in a large governmental environment or a large and highly regulated entity., • Experience in a management role, with proven leadership skills and demonstrated ability to manage high-performing teams, vendors, operations, and budgets., • Experience leading organizational and/or technology change initiatives with a strong emphasis on relationship-building, collaboration, and shared stewardship., • Strong written and oral communication skills (including ability to present ideas in user-friendly, business-friendly and technical language)., • Experience with budgeting, financial planning, and business operations., • Experience in IT planning, strategy, and architecture that supports an organization’s business needs and operations., • Expertise in one or more of the Public Safety technical domains, including: 911; Police; Prisons; Fire and OEM., • Demonstrated conflict resolution, influence, and/or consensus-building. Additional Information Salary Range: $120,000 - $149,000 Did you know? ● We are a Public Service Loan Forgiveness Program qualified employer : 25% tuition discount program for City employees (and sometimes spouses and dependents as well) in partnership with area colleges and universities ● We offer Comprehensive health coverage for employees and their eligible dependents ● Our wellness program offers eligibility into the discounted medical plan ● Employees receive paid vacation, sick leave, and holidays ● Generous retirement savings options are available *The successful candidate must be a city of Philadelphia resident within six months of hire Please note that effective September 1, 2021, the City of Philadelphia is requiring all new employees to present proof of vaccination against COVID-19. The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr @phila.gov. For more information, go to: Human Relations Website:

Job Title: Senior PMO Project Manager Overview We are seeking a proactive, solutions-oriented Project Manager with strong PMO experience to lead and deliver complex software initiatives. The ideal candidate is an intuitive thinker who applies critical and strategic judgment, anticipates issues, and drives clarity across project teams. Candidates with a healthcare or Medicare background will receive priority consideration. Key Responsibilities • Lead and manage software projects within an established PMO framework, ensuring alignment with organizational standards, governance, and reporting requirements., • Develop, track, and maintain comprehensive project plans using Microsoft Project or similar tools., • Drive effective communication across stakeholders, proactively resolving issues and following up on open items., • Deliver accurate monthly project financial forecasts and maintain budget oversight., • Support risk mitigation, decision-making, and escalation management to ensure project success. Required Qualifications • 7+ years of project management experience within a PMO environment., • Strong proficiency with Microsoft Project or equivalent project planning software., • Proven experience managing software development or implementation projects., • Experience with monthly project financial forecasting and budget management., • Demonstrated ability to think critically, communicate clearly, and lead cross-functional teams. Preferred Qualifications • Experience using Clarity or other PMO portfolio/project management tools., • Healthcare industry experience., • Medicare program experience.

The Cloud Security Engineer will play a pivotal role in the cloud security service delivery model. The role combines deep technical expertise, collaboration across internal and external teams to design, implement, and optimize cloud security controls and service lines. The candidate will support both project-based and continuous security initiatives, focusing on securing HOSPITAL's cloud migration, supporting cloud security tool optimization, cloud security processes for the Information Security team, cloud/hybrid controls, automation, and risk-driven security outcomes. Proven experience in securing a multi-cloud environment. Proven experience with Identity and access management in the cloud Proven experience with all security service lines in a cloud environment and the supporting security tools and processes to be successful. Demonstrate collaboration with internal stakeholders, vendors, and supporting teams to design, implement, and maintain security technologies across network, endpoint, identity, and cloud infrastructure. Drive continuous improvement and coverage of cloud security controls by validating alerts, triaging escalations, and working with the MSP to fine-tune detection and prevention capabilities. Lead or support the development of incident response plans, engineering runbooks, tabletop exercises, and system hardening guides. Ensure alignment of security architectures with HOSPITAL's policies, standards, and external frameworks such as NIST SP 800-53, HIPAA, PCI-DSS, CISA ZTMM, CIS Benchmarks, and Microsoft CAF Secure Methodology, AWS CAF, AWS Well Architected framework, Google CAF Participate in design and governance forums to provide security input into infrastructure, DevSecOps, and cloud-native application strategies. Assist with audits, compliance assessments, risk remediation plans, and evidence collection with internal compliance and external third-party stakeholders. Mentor and support junior InfoSec engineers through documentation, training, and peer reviews. Hands-on experience in security engineering, systems integration, and cloud architecture (Azure preferred). Proficiency in tools and domains such as: EDR (Microsoft Defender), SIEM (Sentinel or Splunk), CSPM (e.g., Wiz), IAM (Entra ID), VPNs/NGFWs, NAC, and encryption protocols. Demonstrated understanding of secure configuration management, automation pipelines (e.g., Terraform, PowerShell), and vulnerability management platforms. What you will do A Principal Information Security Specialist has similar responsibilities to Information Security Specialist III personnel. However, a Principal Information Security Specialist is deemed to be the subject matter expert and in-house advisor on complex problems and issues. A Principal Information Security Specialist also: Works independently to initiate assignments and draws upon extensive professional knowledge and experience to make independent judgments regarding analysis, evaluation, development, and implementation of enterprise long-term solutions and operating initiatives to ensure that enterprise architectural objectives are aligned with organizational needs and strategic goals. Skills: Duties (cont'd): Optimizes information management approaches through an understanding of evolving business needs and technology capabilities and ensures that projects do not duplicate functionality or diverge from each other and business and DTS strategies. Shapes, designs, and plans specific service lines in product area and manages the risks associated with information and DTS assets through appropriate standards and security policies. Functions as the Subject Matter Expert (SME) to maintain an understanding of HOSPITAL DTS business and clinical applications and the relationship to InfoSec and compliance solutions; assist Hospital stakeholders in understanding information protection needs that support the Hospital's business. Works with other architects to provide a consensus based enterprise solution that is scalable, adaptable and in synchronization with ever changing business needs and takes ownership of a particular solution offering. Works with highly matrixed team of DTS personnel to support enterprise architecture and information security operations including, but not limited to, architecture and InfoSec principles around identity & access management models, cloud identify management providers, security information and event monitoring, and data loss prevention, perimeter (e.g. firewalls, IPS, web filtering), cloud and virtualization environments and network security (host-based firewalls, anti-virus, disk encryption). Support and/or lead activities around InfoSec standards for business continuity and change management activities (e.g., table tops and change review board) and educates DTS Hospital management on security issues (e.g., Identity and Access Management (IAM), Role Based Access Control (RBAC) models. Skills: Demonstrates comprehensive knowledge and understanding of Information security principles, general and IT controls (e.g., access controls, risk management, change management, cloud security) and related information security policies and procedures. Exhibits knowledge of industry regulatory standards and accreditation requirements or control frameworks (HIPAA, PCI, Joint Commission, NIST, Red Flags, ISO 27000 series). Comprehensive knowledge of information security regulations, standards and leading practices, including understanding of EHR, cloud frameworks, identity access controls. Good knowledge of basic database query techniques & data mining to analyze data or other related database functionality. Knowledge of Microsoft Active Directory, UNIX, and Clinical Applications a plus. Experience implementing application level security in clinical and financial systems (e.g., Epic, Lawson). ERP experience a plus. General understanding of networking and communication techniques including WANs, LANs, Internet, Intranet, protocols, such as TCP/IP and their impact on security. Microsoft, UNIX, Lawson, and Clinical Applications, Experience with industry standard SDLC methodologies; hands-on experience in Project Server methodologies, PMO project management skills, including use of MS productivity tools (Access, Word, PowerPoint, Visio, Project). Experience with risk management frameworks. Information Security Requirements Understand and comply with all enterprise and IS departmental information security policies, procedures and standards. Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store HOSPITAL information. Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information.

PMO Analyst (Recruiting & Onboarding Specialist) Location: Philadelphia, PA (Hybrid Role) Position Overview We are seeking a proactive and highly confidential PMO Analyst to support our Resource Manager in optimizing team performance and project alignment. The ideal candidate brings a strategic mindset, exceptional interpersonal skills, and a self-starter attitude, thriving in a fast-paced environment where attention to detail and discretion are key. Key Responsibilities • Partner with the Resource Manager to support day-to-day resource management activities., • Monitor and manage project allocations to ensure optimal utilization across teams., • Conduct regular one-on-one check-ins with team members and facilitate constructive discussions as needed., • Assist in identifying and mitigating project risks and issues., • Develop a strong understanding of individual project work and core project management principles., • Maintain a high level of confidentiality in all communications and decision-making processes., • Provide administrative and analytical support for resource planning, reporting, and performance tracking., • Bachelor’s degree and 4+ years of experience in resource management, project coordination, or related PMO functions., • Proven experience in resource or project allocation and tracking., • Strong communication, analytical, and problem-solving skills., • Strategic thinker with the ability to anticipate resource needs and take initiative., • Exceptional attention to detail and follow-up skills., • Demonstrated ability to handle sensitive information with discretion., • Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

Our client is one of the largest Hospitals in the US. Based out of Philadelphia, they are looking to hire a Cloud Security Engineer on a Contract basis. Contract Duration: 6 Month Contract (Potential for extension or conversion) Required Skills & Experience • At least twelve (12) years industry related experience, including experience in one to two IT disciplines (such as technical architecture, network management, application development, middleware, information analysis, database management or operations) in a multitier environment., • CISSP Certification, • At least six (6) years experience with information security, regulatory compliance and risk management concepts., • At least three (3) years experience with Identity and Access Management, user provisioning, Role Based Access Control, or control self-assessment methodologies and security awareness training., • Experience with Cloud and/or Virtualization technologies., • Demonstrates comprehensive knowledge and understanding of Information security principles, general and IT controls (e.g., access controls, risk management, change management, cloud security) and related information security policies and procedures., • Exhibits knowledge of industry regulatory standards and accreditation requirements or control frameworks (HIPAA, PCI, Joint Commission, NIST, Red Flags, ISO 27000 series)., • Comprehensive knowledge of information security regulations, standards and leading practices, including understanding of EHR, cloud frameworks, identity access controls., • Good knowledge of basic database query techniques & data mining to analyze data or other related database functionality., • Knowledge of Microsoft Active Directory, UNIX, and Clinical Applications a plus., • Experience implementing application level security in clinical and financial systems (e.g., Epic, Lawson). ERP experience a plus., • General understanding of networking and communication techniques including WANs, LANs, Internet, Intranet, protocols, such as TCP/IP and their impact on security., • Microsoft, UNIX, Lawson, and Clinical Applications,, • Experience with industry standard SDLC methodologies; hands-on experience in Project Server methodologies, PMO project management skills, including use of MS productivity tools (Access, Word, PowerPoint, Visio, Project)., • Experience with risk management frameworks., • Information Security Requirements, • Understand and comply with all enterprise and IS departmental information security policies, procedures and standards., • Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store information., • Support all compliance activities related to state, federal regulatory requirements, healthcare accreditation standards, and all other applicable regulations that govern the use and disclosure of patient, financial, or other confidential information. Daily Responsibilities • Optimizes information management approaches through an understanding of evolving business needs and technology capabilities and ensures that projects do not duplicate functionality or diverge from each other and business and DTS strategies., • Shapes, designs, and plans specific service lines in product area and manages the risks associated with information and DTS assets through appropriate standards and security policies., • Functions as the Subject Matter Expert (SME) to maintain an understanding of DTS business and clinical applications and the relationship to InfoSec and compliance solutions; assist Hospital stakeholders in understanding information protection needs that support the Hospital's business., • Works with other architects to provide a consensus based enterprise solution that is scalable, adaptable and in synchronization with ever changing business needs and takes ownership of a particular solution offering., • Works with highly matrixed team of DTS personnel to support enterprise architecture and information security operations including, but not limited to, architecture and InfoSec principles around identity & access management models, cloud identify management providers, security information and event monitoring, and data loss prevention, perimeter (e.g. firewalls, IPS, web filtering), cloud and virtualization environments and network security (host-based firewalls, anti-virus, disk encryption)., • Support and/or lead activities around InfoSec standards for business continuity and change management activities (e.g., table tops and change review board) and educates DTS Hospital management on security issues (e.g., Identity and Access Management (IAM), Role Based Access Control (RBAC) models. You will receive the following benefits: • Medical Insurance - Four medical plans to choose from for you and your family, • Dental & Orthodontia Benefits, • Vision Benefits, • Health Savings Account (HSA), • Health and Dependent Care Flexible Spending Accounts, • Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance, • Hospital Indemnity Insurance, • 401(k) including match with pre and post-tax options, • Paid Sick Time Leave, • Legal and Identity Protection Plans, • Pre-tax Commuter Benefit, • 529 College Saver Plan Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. 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Job Description Position Summary: The IT Project Manager is responsible for leading, planning, and executing complex technology initiatives that support the organization’s strategic goals within the Medicaid managed care and behavioral health landscape. The ideal candidate brings strong technical expertise, exceptional communication skills, and the ability to build trusting, collaborative relationships across clinical, operational, and administrative departments. This role requires someone who can translate technical needs into business solutions, support cross-functional coordination, and navigate the unique challenges of behavioral health and Medicaid-focused healthcare systems. Key Responsibilities: Project Leadership & Execution • Lead the end-to-end planning, execution, monitoring, and closure of IT projects, including software implementations, system integrations, data initiatives, cybersecurity enhancements, and infrastructure upgrades., • Manage project scope, timelines, resources, risks, dependencies, decision logs, and budgets using PMO-defined methodologies and tools., • Develop and maintain comprehensive project documentation, including charters, work plans, status reports, communications, and risk mitigation plans., • Coordinate vendor activities, ensuring deliverables meet technical, security, and compliance standards., • Anticipate, problem-solve, and resolve issues throughout project life cycle., • Identify and work with stakeholders throughout the organization to define technical criteria for selection of vendors and coordinate vendor selection process, as needed., • Serve as a technical liaison between business stakeholders, IT teams, and external vendors., • Analyze and translate business requirements into functional and technical specifications., • Support solution design sessions, technical evaluations, and system configuration discussions., • Build and maintain strong working relationships with clinical leadership, operations, quality teams, compliance, provider networks, data analytics, and member-facing departments., • Facilitate effective communication and alignment across departments to ensure project objectives and organizational priorities are well understood., • Deliver clear, concise project updates to executives, stakeholders, and technical teams., • Facilitate cross-functional meetings, ensuring decisions are documented and action items are followed through., • Adhere to PMO methodologies, reporting processes, and governance structures., • Ensure all project activities comply with applicable regulations and standards, including HIPAA, data privacy requirements, and Medicaid/behavioral health program guidelines. Required • Bachelor’s degree in Information Technology, Computer Science, Healthcare Administration, or related field, or an equivalent combination of education and 5+ years of relevant experience., • 5+ years of project management experience leading IT or health technology projects., • Strong technical background in areas such as system implementation, integration, application support, network or infrastructure management, or database/data systems., • Experience working in healthcare, preferably Medicaid managed care, behavioral health, or other regulated environments., • Demonstrated ability to manage multiple complex projects in a matrixed organization., • Exceptional verbal and written communication skills, including the ability to translate technical concepts for non-technical stakeholders., • Proven ability to build cross-departmental relationships and drive consensus., • PMP, CAPM, PMI-ACP, or comparable certification., • Experience with Medicaid data systems, behavioral health technologies, EHRs, or claims/eligibility platforms., • Knowledge of data governance, cybersecurity best practices, or interoperability standards (e.g., FHIR, APIs)., • Technical aptitude with the ability to quickly understand complex systems., • Strong interpersonal and relationship-building skills, with a collaborative mindset., • Strategic thinking and the ability to align project goals with organizational priorities., • Adaptability in a fast-paced and evolving healthcare environment., • Problem-solving and risk management with a proactive approach., • CBH is committed to providing equal employment opportunities for individuals with disabilities or religious observance, including reasonable accommodation when needed. If you are hired by CBH and require an accommodation to perform the essential functions of your role, you will be asked to participate in our accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired.

Job Description * Job ID: 76707 Senior Project Manager (PMP) – Hybrid/Remote Opportunity Location: Harrisburg, PA (Hybrid – Primarily Remote) Duration: 12+ Months (with Potential for Extension) Our direct client is seeking a highly skilled Senior Project Manager (PMP) to join their team for a critical Enterprise Content Management (ECM) system implementation. This is a hybrid position, primarily remote with limited on-site requirements in Harrisburg, PA. Candidates must be local to Pennsylvania and possess a valid PA Driver’s License as proof of residency. Position Overview This role is designated as full-time telework, allowing work from home, with the following exceptions: • On-site requirement: The first Wednesday of each month (or the following Wednesday under special circumstances) for collaboration with the Project Management Office (PMO) team in Harrisburg, PA., • Policy changes: Staff may be required to commute to Harrisburg if telework policies change., • Equipment inventory: Candidates must report on-site in Harrisburg at the start and end of the contract to inventory and verify the condition of Commonwealth-issued equipment. Equipment will not be shipped or accepted via mail., • Travel costs: Candidates are responsible for travel and parking expenses for on-site visits in Harrisburg, PA., • Work location: All remote work must be performed within the United States., • Work schedule: Monday through Friday, 8 hours per day, with core hours between 7:30 AM and 4:00 PM EST. A 30-minute or 1-hour lunch break (contractor’s choice) is required between 12:00 PM and 1:00 PM. Key ResponsibilitiesThe primary objective is to serve as the Enterprise Project Manager (PM) for the implementation of an Enterprise Content Management (ECM) system. Responsibilities include: • Developing subject matter expertise (SME) in case management across all agencies., • Collaborating with and leading other program PMs to ensure successful ECM system implementation and associated business processes., • Communicating and participating in established ECM governance structures with executive leadership, DHS program office stakeholders, and HHS Delivery Center (DC)., • Creating plans to onboard and support program offices to the new ECM platform., • Developing strategies to decommission existing systems as onboarding is completed. Required Skills and Experience • 7–9 years of experience directly managing technical initiatives with large project teams, diverse IT areas, technical complexity, and vendor involvement., • Proven experience implementing Enterprise-level solutions., • PMP Certification through the Project Management Institute (PMI)., • Four-year college degree or equivalent technical study., • Strong skills in:, • Budgeting, • Communication (verbal and written), • Leadership, negotiation, and influencing, • Organizational and problem-solving abilities, • Team building, human resources, and interpersonal skills, • Self-driven and assertive with a proven ability to achieve results quickly as an Enterprise Project Manager., • Highly desired: Familiarity and experience with the Pennsylvania Department of Human Services (DHS). Additional Requirements • Local candidates only: Must reside in Pennsylvania and hold a valid PA Driver’s License as proof of residency., • Background checks: A criminal history background check and a Pennsylvania State Police (PSP) PATCH report are required for security access., • Candidates must provide points of contact (POCs) for references. By replying to this job advertisement, I agree I want to receive additional job advertisements from FHR, including email, phone and mail to the contact information I am submitting. I consent to FHR, its affiliates, third parties and partners processing my personal data for these purposes and as described in the Privacy Policy. I understand that I can withdraw my consent at anytime.

Job Description At Bridgeway Benefit Technologies, we're modernizing how professional services are delivered and managed across our client base. We're seeking a Manager, Professional Services PMO to lead a team of project managers responsible for delivering complex client implementations and strategic initiatives with precision, accountability, and excellence. Reporting to the Vice President, Project Management Office (PMO), this leader will be instrumental in strengthening project governance, ensuring process adherence, and fostering a culture of delivery discipline and transparency across the organization. The ideal candidate is a strategic, hands-on leader who excels in coaching project managers, maintaining accountability, and ensuring all projects align with business goals, capacity, and revenue objectives. This is a remote position, with up to 30% travel for customer and internal meetings. East coast candidates preferred. Responsibilities: • Lead and manage a team of project managers, overseeing day-to-day operations, workload balance, and adherence to Bridgeway's PMO governance standards., • Lead and execute internal projects from planning through delivery, ensuring alignment with organizational priorities, effective cross-functional coordination, and measurable business outcomes., • Drive governance and accountability across the project lifecycle, ensuring consistent application of methodology, documentation, and communication standards., • Monitor and control project performance, proactively identifying and mitigating risks, managing escalations, and ensuring timely delivery of quality outcomes., • Partner cross-functionally with Portfolio Management, Implementation, Product, and Sales to ensure alignment between project delivery, resource capacity, and business objectives., • Forecast and track revenue recognition, ensuring accuracy and alignment with monthly, quarterly, and annual financial goals., • Mentor, coach, and develop project managers, providing ongoing training and feedback to strengthen leadership, communication, and stakeholder management skills., • Serve as the first point of escalation for project or customer issues, providing guidance and direct support to ensure a positive client experience and successful resolution., • Lead by example in communication and professionalism, modeling how to de-escalate conflicts, manage difficult conversations, and communicate with confidence and clarity., • Champion PMO maturity, driving continuous improvement in processes, tools, and metrics to enhance consistency, visibility, and efficiency across all projects., • Facilitate regular team meetings to communicate PMO strategy, track performance, and share best practices., • Partner with leadership to prioritize initiatives, allocate resources effectively, and ensure the PMO supports organizational growth and strategic direction. Requirements: • 5+ years of experience leading project management professionals within a technology, SaaS, or professional services environment., • PMP certification (Project Management Professional) strongly preferred, • Proven success in building and managing high-performing teams that deliver measurable business results., • Demonstrated ability to enforce project governance and delivery standards in a matrixed or cross-functional environment., • Strong financial and operational acumen, with experience managing revenue forecasting and capacity planning., • Excellent communication, leadership, and interpersonal skills, with the ability to influence at all levels of the organization., • Proficiency in project management tools such as Clarizen, Smartsheet, or Microsoft Project, and in creating executive-level reports or dashboards., • Bachelor's degree required. Basys is an Equal Opportunity Employer.