Vice President of Operations
hace 6 días
Hackensack
Job DescriptionSalary: Vice President, Call Center Operations Bergen County, NJ or 75-Mile Radius Do you have what it takes to lead, transform, and drive high-impact growth for a dynamic call center business? We are a rapidly growing company seeking aVP of Call Center Operationswho will oversee 5 distinct operating units, directly reporting to the CEO and President. This is a hands-on leadership role with full P&L responsibility, a focus on maintaining and improving profit margins, and a mandate to help scale the business to $300 million in annual revenue. You will lead 30 call center professionals, supported by 3 experienced managers, and be responsible for daily client, vendor, and employee interactions across all units. What Youll Do • Lead Strategic Growth:Drive the vision for call center operations, developing and executing strategies to maximize efficiency, profitability, and client satisfaction as we scale., • Oversee Multisite Operations:Manage and optimize 5 separate call center locations, ensuring seamless workflow, productivity, and service excellence., • Own the P&L:Take full responsibility for profit & loss, budgeting, cost controls, and financial forecasting, ensuring we not only meet but exceed profitability targets., • Build and Maintain Relationships:Foster strong partnerships with clients, vendors, and internal teams. Youll be our primary liaison for critical business relationships, ensuring smooth work order flow and operational continuity., • People Leadership:Inspire, mentor, and develop our call center staff and management team. Your leadership will set the tone for a positive, high-energy work environment., • Facility & Technician Management:Leverage your experience in facility repair, maintenance, or service technician management to ensure our physical operations are best-in-class., • Drive Process Improvement:Use critical thinking and analytical skills to identify opportunities for operational improvements, technology adoption, and scalable growth., • Vendor Management:Negotiate and manage vendor contracts, ensuring cost-effective and reliable service delivery., • Client-Facing Role:Regularly engage with clients to understand their needs, address concerns, and identify new business opportunities. Who You Are • A Visionary Leader:You think big, act decisively, and inspire teams to achieve ambitious goals., • Experienced Operator:You have a track record in call center leadership, multisite management, and P&L ownership. Experience in facility management or service technician oversight is a must., • Critical Thinker:You excel at solving complex problems, making data-driven decisions, and building lasting relationships., • People Person:You thrive in collaborative environments, communicate clearly, and motivate teams at all levels., • Energetic & Strategic:You bring a youthful, dynamic attitude and the strategic mindset needed to navigate rapid growth., • Client- and Vendor-Focused:You understand that strong relationships are the foundation of business success. Logistics & Requirements • Full-time, onsite: MondayFriday, 7:00 am 5:00 pm., • Location: Must live or be willing to relocate within 75 miles of Bergen County, NJ., • Compensation: Highly competitive, commensurate with experience and business impact. How to Apply To be considered, youmustsubmit: • Your resume, • Compensation requirements, • A cover letterbriefly explaining why you are the right fit for this role and highlighting your relevant experience All candidates who submit these three items will receive a follow-up call. Are you ready to take the lead, drive operational excellence, and help us build a $300-million enterprise? If so, we want to hear from you!