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Job Description Position: Call Center Representative Worksite: 100% Remote Role Duration: 1 Year with possibility of extension Start Date: 1st December, 2025 The client is expecting 100% attendance for the first 90 days. Shift: M-F, shifts between 8:00 am to 6:30 pm EST: Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities for Overtime as needed to support storm-related activities Candidates should to be local to Pennsylvania - Pittsburgh Job Description: Project Description: • Answer incoming phone calls, chats, and/or emails., • Conduct outreach phone calls and/or emails., • Provide outstanding customer service., • Recognize and follow call flows with scripts., • Research and review customer inquiries., • Research information using multiple systems., • Relay research findings and outcomes to customers., • Identify and escalate appropriate issues., • Clearly document call information and encounters in call logs., • Recognize and alert management of risk and trends., • Quickly transition from one task to another., • Maintain a professional demeanor., • 2-years of Customer Service experience., • 1-year of call center environment experience., • 6 months of Utilities or Health & Public Services experience., • High School Diploma or GED., • Proficiency with computers: Experience using the internet, email via Outlook, etc., • Data entry experience., • Listening, verbal, and written communication experience., • Microsoft Office (Excel, Word, Outlook, and Teams) experience., • Internet access sufficient to handle calls received via the Internet., • Quiet and private remote work location.Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer.About BCforward:\r\n\r\nFounded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally.\r\n\r\nBCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work.\r\n\r\nBCforward is an equal opportunity employer.

Job DescriptionROLE DESCRIPTION: As Account Manager - State Farm Agent Team Member for Steve Metzler - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services. Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team. RESPONSIBILITIES: • Establish customer relationships and follow up with customers, as needed., • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification, • Promote successful and long-lasting customer relations.QUALIFICATIONS:, • Experience in sales (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred, • Experiencing managing client relationships preferred, • Interest in marketing products and services based on customer needs, • Excellent communication skills - written, verbal, and listening, • Dedicated to customer service, • Able to anticipate customer needs, • Able to effectively relate to a customerBENEFITS:, • Paid time off (holidays and personal/sick days), • Salary plus commission/bonus, • Health benefits, • Growth potential/opportunities for advancement within my agency

Job Description Purvis Industries is proud to be a family-owned and operated industrial distributor that has been the leader in the industrial distribution market for over 78 years. From the beginning, Purvis was founded on service. As we continue to grow, we remain steadfast in our commitment to exceeding customer expectations by providing top-tier manufacturers, exceptional product knowledge and having the right product available at our local branch. Today, the company has 103 locations in 18 states and is one of the largest independent bearing and power transmission distributors in the country. The Account Manager/Outside Sales Representative will grow sales and increase company profits by cultivating current customers and recruiting new ones. The Account Manager will increase profitability by promoting products and providing technical support within an assigned territory. Job Duties: • Identify, contact, provide quotes, and close orders on potential and targeted customers., • Increase sales and average order size by means of cross-selling, up-selling, add-on sales and offering promotional sales items as well as new products., • Always maintain a professional appearance and attitude, while providing the best service in the industry to our customers., • Participate with management in updating territory plan and setting sales goals., • Determine sales potential for new and existing customers through inquiry, observation or periodical research., • Prepare and conduct sales presentations of products to new and existing customers., • Determine customer requirements and expectations to recommend specific products., • Increase business and account base by finding and qualifying new business accounts using sales techniques to cross sell and up-sell., • Maintain and improve customer relationships and satisfaction., • Learn and apply new product knowledge to enhance sales and personal professionalism., • Assist clients with special requests and problems (supply information, resolve complaints, etc.), • Visit job sites as needed to measure or provide client services., • Gather competitive information and other market information regularly., • Negotiate and establish pricing and terms according to company’s requirements for customer and transaction profitability., • Prepare and present quotations., • Communicate to management unexpected increases or decreases in demand for products., • Assist in scheduled physical inventory counts., • Monitor customers’ current credit status., • Remain current with changes in local codes and consumer preferences., • Follow company policies and procedures., • Keep up to date on product and industry knowledge by attending sales meetings, supplier training, trade shows, or reading trade journals., • Maintain technical and computer capability to effectively use contact management, distribution and office software., • Demonstrated success meeting sales goals and growing sales., • Demonstrated understanding and application of effective selling strategies and techniques., • Delivers superior customer service., • Effective listening, communication (verbal and written), and negotiation skills., • Motivated self-starter, comfortable in fast-paced environment., • Demonstrated integrity and ethical standards., • Experience monitoring marketplace to identify business opportunities., • Problem-solving and analytical ability., • Professional demeanor., • Team player who works productively with wide range of people., • Strong project management and multi-tasking skills., • Technical expertise and knowledge of company products., • Manages time effectively and adapts quickly to changing priorities., • Able to perform business math (basic algebra, compute rate, ratio, etc.), • Superior organizational skills., • Exceptional presentation/public speaking skills., • Able to read engineering drawings and blueprints., • Knowledge of Microsoft Office Suite and distribution software. Experience: Minimum 5 years in similar position • Paid time off, • 401(k) enrollment, • Health insurance, • Dental insurance, • Vision insurance, • Life Insurance