Consultant / Senior Tier 2 Enginner
hace 3 días
Denver
Job Title: Consultant / Senior Tier 2 Engineer Location: Denver/Metro Area (On-site - As needed / Hybrid) Job Type: Full-Time Salary Range: $60,000 – $75,000 per year (Plus lucrative bonus program) About Us: PCG Systems is a dynamic Managed IT Services Provider delivering world-class technology solutions to businesses. We empower our clients through innovative IT strategies, robust cybersecurity frameworks, and cutting-edge cloud technologies. Join our team of industry experts and make a lasting impact in a fast-paced, client-focused environment. Position Overview: The Consultant / Senior Tier 2 Engineer plays a critical role within PCG Systems, providing expert-level support, consulting, and project leadership. This candidate will be an authority on Networking, Microsoft Infrastructure, Azure Infrastructure, Fortinet hardware, and best practices security. They will also serve as a Technical Account Manager for key clients, a mentor to junior staff, and a technical advisor for strategic projects. Looking for someone looking to grow into a Tier 3 role. Key Responsibilities: • Technical Expertise:, • Architect, implement, and support advanced Networking solutions, including switching, routing, and wireless infrastructure., • Manage and optimize Microsoft Infrastructure (AD, Group Policy, Exchange, and Hyper-V environments)., • Design and deploy Azure Infrastructure solutions (IaaS, PaaS, and hybrid environments)., • Configure, maintain, and troubleshoot Fortinet firewalls and security appliances., • Proactively monitor, assess, and enhance client security postures, including vulnerability management, endpoint protection, and incident response., • Technical Account Management:, • Act as the primary technical advisor for assigned clients, ensuring their IT strategies align with business objectives., • Conduct regular business reviews with clients, providing insights into system performance, potential risks, and improvement opportunities., • Build strong relationships with client stakeholders, gaining a deep understanding of their business needs and goals., • Coordinate with internal teams to ensure timely resolution of client issues and proactive delivery of services., • Project Leadership:, • Lead multi-phase client projects such as migrations, infrastructure upgrades, and advanced security deployments., • Serve as a technical advisor to clients, helping align technology strategies with business goals., • Coordinate with stakeholders to deliver projects on time and within budget., • Escalation Point:, • Resolve Tier 2 escalations across all technical disciplines., • Troubleshoot complex environments and root-cause critical system issues., • Mentorship & Collaboration:, • Guide Tier 1 staff in troubleshooting and skill development., • Collaborate with account managers to identify opportunities for enhanced client service. Required Qualifications: Experience: • Minimum 5+ years in an MSP., • Proven experience managing enterprise-level Networking and Microsoft Infrastructure environments., • Hands-on experience with Azure cloud deployments and management., • Advanced configuration and management of Fortinet appliances (firewalls, switches, and SD-WAN)., • Experience in Technical Account Management, with a proven ability to build client relationships and align IT with business objectives. Technical Proficiency: • Expert-level knowledge of Active Directory, DNS, DHCP, and Microsoft 365., • Deep understanding of networking protocols (TCP/IP, VLANs, BGP, OSPF)., • Strong grasp of cybersecurity best practices (firewalls, SIEMs, MFA, EDR)., • Experience with backup and disaster recovery solutions (Veeam, Datto, or similar). Certifications (preferred): • Microsoft Certified: Azure Solutions Architect Expert, • Fortinet NSE 4 or higher, • Cisco CCNP or equivalent networking certification, • CompTIA Security+ or CISSP Core Competencies: • Exceptional problem-solving skills and attention to detail., • Strong written and verbal communication skills for client interactions., • Leadership ability with a passion for mentorship and team collaboration., • Ability to manage multiple priorities in a high-paced environment., • Proven ability to develop and maintain strong client relationships through proactive communication and strategic planning. Benefits: • Competitive salary and lucrative bonus/profit sharing structure., • Health, dental, and vision insurance., • Paid time off, Holidays, and flexible work schedule., • Ongoing professional development opportunities., • 401(k) with company match If you're ready to take on a leadership role within an innovative and collaborative environment, PCG Systems wants to hear from you! Join us and shape the future of IT solutions.