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Job Description Overview The Area Vice President (AVP) of Operations oversees and manages the day-to-day operations of an assigned geography of branches for Home Health. Responsible for ensuring efficient and effective processes are in place to meet financial and operational objectives and drive operational excellence. This includes managing budgets, analyzing data to identify areas for improvement, implementing strategies to optimize operations, and leading a team of executive Directors, Administrators and staff to achieve operational goals. The AVP of Operations works closely with senior leadership and the RVP to align operational activities with overall business strategies and objectives. This position will provide support across our New Jersey and New York territories. Benefits and Perks for You! • Medical, Dental, Vision insurance, • Health Savings & Flexible Spending Accounts (up to $5,000 for childcare), • Tuition discounts & reimbursement, • 401(k) with company match, • Mileage Reimbursement Responsibilities · Works with Regional Vice President of Operations and Finance to plan, and execute the company’s budgeted revenue goals · Collaborates with other business functions such as Sales, Clinical Operations, HR and Finance to ensure business and financial goals are achieved · Works closely with clinical leadership to ensure appropriate quality standards are met for the identified branches · Monitors changing business needs and implements actions to resolve and address those identified needs · Identifies operations that are not performing to standard and develops and implements plans of corrective action · Ensures that employees in the area understand and adhere to compliance, regulatory and Company processes, procedures, and regulations · Develops positive and trusting relationships with local leaders and communities we serve · Consults with the RVP of Operations in budget/financial goals for the operating area · Consults with the RVP of Operations in determining operational risk factors and contribute to the creation of relevant mitigation plans · Participates and contributes to the annual budgeting process for the HH Division for the respective area of responsibility. · Holds leaders (operations) and teams accountable for the achievement of monthly, quarterly and annual budgets and business / clinical quality goals · Provides leadership, mentoring, coaching and development to direct reports · Responsible for reporting on plans and achievement of business, admission and clinical / quality goals to division President and Company CEO · Responsible for recruiting, interviewing, hiring and training of direct reports · Monitors turnover in the area of responsibility. Ensures proper hiring, training and development of newly hired staff. Works closely with support departments to achieve · Routine collaboration with payer contracting to negotiate the strongest contracts · Monitor metrics proactively to effect change in a positive direction before month end · Collaborate with business partners and use appropriate resources to accurately forecast monthly admissions/growth · Assigned territory and area of operation can change based on business need Qualifications • Degree in health administration or related field, • Eight + years experience with Multi-site management experience in a home health, hospice or related health program, • Licensed as a Registered Nurse or other clinical license preferred

Job Description WHO ARE WE: We are a skin wellness brand with an aromatherapist’s soul, an artist’s spirit, and a scientist’s commitment to results. An innovative and global British skincare brand with over 30 years of expertise and available in over 100 countries, we believe in ‘truth in beauty’. SUMMARY: The AVP, Operations is responsible for leading operational and fulfillment strategy across the DTC, Amazon, and wholesale channels. This role oversees fulfillment, logistics, inventory management, gift packing, retailer compliance, and operational cost management to support business growth and protect margin. This position partners closely with Sales, Finance, Planning, IT, and UK headquarters to ensure scalable infrastructure, operational excellence, and cross-functional alignment. ESSENTIAL REPONSIBILITIES: 1. Fulfillment & Logistics Strategy * Lead cross-channel fulfillment strategy across DTC, Amazon, and wholesale accounts * Oversee 3PL operations and warehouse performance (SLAs, KPIs, cost control, quality) * Work with 3PL operations to plan and execute gift and kit packing * Oversee regional freight execution under group-negotiated contracts, driving performance improvements and cost efficiency across channels. * Drive continuous improvement in service levels, shipment accuracy, and cost efficiency 2. Supply Chain & Inventory Management * Partner with Demand Planning and Global teams to support S&OP process * Ensure effective and compliant import / export processes * Align inventory deployment strategy to support retail, DTC, and Amazon growth * Manage operational readiness for new product launches and channel expansion 3. Retail Compliance & Chargeback Management * Establish structured processes to prevent and dispute retailer chargebacks * Partner cross-functionally to resolve root causes (EDI, ASN, pricing, shortages) * Improve compliance metrics across key retail accounts 4. Systems & Process Optimization * Collaborate with IT to improve EDI workflows and system integrations (ERP, WMS, EDI, Amazon APIs) * Develop reporting dashboards to provide executive visibility into freight, inventory, and service performance * Lead operational process improvements to support scale 5. Financial & Budget Ownership * Own freight, warehousing, and operational expense budgets * Monitor freight % to sales and identify cost-saving opportunities * Support annual budgeting and forecasting processes 6. Team Leadership * Lead and develop US operations team * Define roles, responsibilities, KPIs, and accountability structure * Build scalable processes and succession planning framework QUALIFICATIONS & CHARACTERISTICS * 8–12+ years of progressive supply chain and operations leadership * Experience managing 3PLs and multi-channel fulfillment * Strong understanding of retailer compliance and EDI processes * Proven track record of cost optimization and operational transformation * Experience working within global/matrix organizations preferred Location: New York, NY (onsite) All Applicants: L'Occitane's Privacy Statement United States Applicants Only: Employee Rights FMLA: Posters FMLA Special Rules for Returning Military Members (USERRA) Powered by JazzHR sVFld4oswd