Remote customer service manager jobs in North Tonawanda, New YorkCreate job alerts

Job DescriptionSalary: $175-185k plus bonus Imagine working at the forefront of innovation in fluid-flow technology, with over 1400 colleagues across the globe, and contributing to a legacy of excellence that spans eight manufacturing facilities on four continents. Armstrong Fluid Technology is more than just a leader in our industry; we are a community of the brightest and most creative minds, driven by a shared mission to engineer the future and safeguard our planet. As a member of our team, you'll dive into an environment that encourages learning and boundary-pushing every day. You'll be part of an agile and dynamic workplace where today's solutions are built for tomorrow's challenges. As a Global Key Account Manager, you are a senior, strategic leader responsible for managing our largest, most complex international accounts by engaging with senior leadership in the client hierarchy and key internal stakeholders to drive strong sales performance and full swing technological adoption. Key Accountabilities: Strategic Account Mapping & Planning ("LAMP") • Develop a detailed Large Accounts Management Plan (LAMP) that maps the entire organization within each global account (including engineering, product, and sales functions)., • Identify and engage with key decision-makers and influencers to drive technology adoption and integration of our product and service offerings., • Craft and update a strategic account plan for each global account that outlines short-term and long-term objectives, growth opportunities, competitive positioning, and key action items., • Establish specific objectives for technology adoption, integrated product/service offerings, and revenue growth targets. Integrated Solution & Value Proposition Development • Lead cross-departmental initiatives by collaborating closely with internal engineering, product management, operations, supply chain, and legal teams., • Work jointly with customer counterparts (e.g., engineering and product teams) to create tailored, integrated solutions (e.g., combining pumps with chillers or other system components) that meet the unique needs of each account., • Drive the evolution of the value proposition from a single-product sale (e.g., pumps) to a comprehensive solution that includes digital optimization, modular design, and service packages., • Advocate internally for the development of new product features or modularized designs based on the Voice of the Customer (VOC) and market feedback., • Collaborate with the MPS (Modular Products and Solutions) product team to develop or adapt solutions for the unique needs of customers. Forecasting, Inventory & Supply Chain Alignment • Establish processes to secure advanced, reliable forecasts from customers, detailing anticipated volumes, timelines, and product mix., • Work with internal supply chain and production teams to ensure the availability of dedicated inventory (e.g., setting up regional hubs) and alignment of production schedules., • Negotiate and manage agreements that may require dedicated inventory, ensuring clarity on cost responsibilities and inventory risk sharing., • Proactively manage supply chain constraints by coordinating with internal stakeholders and leveraging alternative channels if necessary. Contracting, Negotiation & Legal Compliance • Lead the development and negotiation of master service agreements and account-specific contractual addendums., • Collaborate with internal legal, sourcing, and finance teams to ensure contract terms and conditions are compliant, mutually beneficial, and reflective of the strategic account plan., • Act as the final point of recommendation for contractual terms, pricing, and deal structure, with final approvals routed through senior leadership as needed. Customer Relationship & Executive Engagement • Develop and nurture C-level relationships with global accounts, ensuring engagement with key executives such as CEOs, COOs, and other senior leaders from procurement, supply-chain, engineering, sales, and product design., • Regularly participate in high-stakes negotiations, strategic meetings, and industry forums to position our company as a trusted partner., • Actively gather and document customer feedback on product performance, market needs, and evolving challenges., • Translate VOC insights into actionable recommendations for product development, service enhancements, and strategic adjustments. Internal Leadership & Cross-Functional Coordination • Serve as the internal program manager for each global account, ensuring seamless coordination from forecasting and order placement to delivery, payment, and post-sale support., • Organize regular cross-functional meetings to address challenges, update progress, and plan customer visits or strategic initiatives., • Establish and maintain rigorous CRM documentation and reporting practices to capture every interaction, forecast update, and action item., • Mentor regional account managers (RKAMs) by providing account-specific training and guidance on global strategies., • Identify and grow the strategic leads generated or anchored by RKAMs with a potential for global engagement. Reporting & Strategic Advocacy • Provide periodic, detailed reports to senior leadership covering account performance, forecast accuracy, challenges, and opportunities., • Highlight recommendations for internal process improvements, resource allocation, and any required changes to support account growth., • Advocate for the global accounts needs and strategic importance within the company, ensuring cross-departmental alignment and support for innovative solutions. Collections & Financial Coordination • Collaborate closely with the finance and collections teams to monitor and manage receivables from key accounts., • Address and resolve any payment or collections issues that may become a bottleneck, ensuring the financial health of the account. Leverage Sales & Channel Integration • Engage with global client leadership to identify local supply chain partners, sales channel contacts, and key outlet leads within client organizations., • Conduct strategic reviews of client infrastructures to uncover opportunities for integrated product placements., • Ensure that identified leads and channel opportunities are documented and transferred to the RKAM for regional follow-up and execution., • Provide strategic guidance on leveraging the clients sales channels and infrastructure to drive additional product sales and enhance the overall value proposition., • Work collaboratively with internal teams to align global account strategies with channel integration plans, ensuring that all identified opportunities support the broader account and product strategy. Technology Selling, Conversion and Adoption • Proactively learn, meet and develop relationships within the Sales, Account Management, Product Management (Marketing) and Product Development (Engineering) functions who develop, market and sell the final system offering (like Chillers, Heat Pumps) within our Clients. Develop a map of these key stakeholders. Learn their challenges and key goals, and specifically what is important to them in their market segments (weight, efficiency, speed, machine learning, optimization, flow data, speed of manufacturing, reduced time at job install sites, lead times, etc.). Be curious about them as people and their key needs, spend time getting to know them. Perform proactive, ongoing VOC alongside AFT Offering Management and Engineering team members, including Applications Engineering team members within the MPS Value Stream to join you., • Based on what you learn, work with the MPS Value Stream team members to Actively present new technologies of Armstrong (e.g., but not limited to, vertical pumping, parallel pumping, best efficiency staging, optimization, machine learning, services that optimize energy efficiency, uptime performance, unexpected downtime, etc.) in the right workshops and forums. Focus on our technologies that make the most sense in terms of improving their needs. Actively demonstrate how new technologies simplify the offering modularly and will lead to better OTD performance and shorter Lead Times., • Chart out, inside the LAMP plans, where the Clients purchases are today, product by product, vs where they could be if the Client would adopt more modern technology and link such conversion to solving their key needs. And develop a sequential plan of attack, with the client and with the right thought leaders inside Armstrong, to put them onto the track of adopting and obtaining more value and more stickiness with Armstrong. Make this plan explicit in the LAMP plan each year, by month or quarter. Track progress against set goals. Work resources like Application Engr and Operations inside Armstrong to fulfill these plans. Operations Collaborative Leadership • Develop key stakeholders in Sourcing and Operations, learn their needs around Lead Time, OTD, and related areas., • Make a regular monthly Operations performance scorecard with our internal Armstrong Operations team that tracks performance of OTD, Lead Time, inventory availability, inventory stock in $s, and key areas of mutual interest, Armstrong and Client., • Use the performance scorecard to connect Armstrong and Client Operations stakeholders to do joint issue awareness, root cause discovery, and solution development and deployment., • Stay relevant as the key contact for the Client to go from Operations performance of today to desired Operations performance of both Client and Armstrong, and stay relevant in the details of how that transformation will happen. Hold stakeholders accountable to commitments, both at Client and Armstrong. Make and keep action RAILs with specific outcomes and dates. Escalate issues not being resolved to Armstrong leadership for advice on how to lead this better. What We're Looking For Education and Experience • Bachelors or Masters degree in engineering (MBA is an asset), • Minimum 15 years of sales or account management experience, with at least 3-5 years managing large, complex global accounts. Industry Knowledge • Deep understanding of integrated industrial product solutions, HVAC systems, Fluid Flow systems, modular product designs, digital services, and sustainability concepts., • Proficient in CRM systems., • Experience with tools like Adept (or similar platforms) and forecasting/planning systems. Soft skills and other requirements • Exceptional strategic planning and analytical skills., • Advanced negotiating, influencing, and relationship-building capabilities at the C-level., • Excellent communication skillsboth written and verbalwith the ability to lead cross-functional teams and manage high-stakes conversations., • Strong process orientation with a track record of establishing rigorous operational standards., • Demonstrated ability to work in a fast-paced, dynamic environment with complex, multi-stakeholder challenges. Why Armstrong Fluid Technology? By joining us, youll become part of a global community dedicated to pushing the boundaries of fluid-flow technology. Youll have endless opportunities to learn, grow, and make a significant impact on the world. Together, we'll build tomorrows solutions today. remote work

Job Description Come join John W. Danforth Company, one of the largest mechanical contractors in the Northeast! We are an employee-owned company and believe our greatest asset is our people. We are looking for team members who are passionate about delivering industry-leading experiences to our customers and supplying turn-key solutions for any HVAC, refrigeration, critical environment, custom metal fabrication, energy performance, or specialty mechanical project. As the Technology Support Manager, you will lead, coach, and contribute to our frontline IT support team. This position combines leadership with hands-on involvement, overseeing the day-to-day operations of the Service Desk while also addressing high-priority and complex technical challenges as they arise. You will be instrumental in ensuring the team delivers timely and effective support, maintaining high service quality standards, and helping drive continual improvement in user experience and IT support processes. Are you an effective leader who excels at coaching and developing team members to reach their full potential? Do you have a passion for continuous improvement and a track record of optimizing IT support processes? If you want to play a crucial role in organizational decision-making and have a significant impact on the company's technological advancements and overall success, this is the opportunity for you! What We Offer: • Danforth invests in you and your future with direct employee engagement, team support, career development, and mentoring., • We are a professional organization offering quality benefits including:, • Medical, dental, disability, and life insurance, • 401(k) and ESOP with generous profit-sharing/matching contributions, • Competitive PTO, holidays, and other financial incentives What We Ask of You: • Manage Technology Support Analysts (Tier I & II), including scheduling, coaching, performance reviews, and daily team check-ins., • Lead hiring, onboarding, and training for new team members; develop growth plans for existing staff., • Foster a high-performing team culture centered on accountability, customer service, and improvement., • Conduct regular 1:1s and guide staff on documentation, troubleshooting, and communication best practices., • Monitor the ticketing queue for SLA compliance, workload balancing, and effective triage., • Develop and report key service metrics like response times, resolution rates, and customer satisfaction., • Maintain SOPs, shift schedules, and support workflows., • Act as an escalation point for advanced or high-priority tickets., • Provide hands-on technical support during high workload periods or for complex incidents., • Troubleshoot hardware, software, networking, and remote access issues with team members., • Collaborate with Infrastructure, Systems, and Application teams on escalations and change management., • Identify ticket trends and user pain points, proposing solutions, training, or process changes., • Contribute to the internal knowledge base and documentation repositories. Experience & Competencies: • Over 5 years of enterprise IT support experience, including 2+ years in a supervisory or team lead capacity., • Proficient in troubleshooting across Windows, Microsoft 365, remote support tools, and endpoint management., • Experienced in managing ITSM and ticketing platforms such as Freshservice, ServiceNow, or Zendesk., • Exceptional interpersonal and communication skills, with a focus on teamwork and a service-oriented approach., • Capable of leading while also providing hands-on support when necessary., • Familiarity with Intune, Azure AD, VPN technologies, and Microsoft Teams/SharePoint support is preferred., • Understanding of ITIL-based service delivery practices is preferred., • Relevant certifications such as ITIL Foundation, CompTIA A+/Network+, or Microsoft certifications are preferred., • Must have the integrity, enthusiasm and willingness to represent Danforth in the most professional, positive manner. Danforth offers a competitive benefits package for eligible employees including medical, dental, vision, life, disability, paid time off, 401(k), with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated compensation range for this role is $75,000-$85,000. This range is based on several factors, including individual education, qualifications, training, prior work experience, and work location. John W. Danforth Company is an equal opportunity employer and is committed to a workplace free from discrimination. All employees and applicants for employment will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Robert Half Permanent Placement is partnering with a Manufacturing & Distribution company in Tonawanda, NY on their search for an Office and Dispatch Manager to join their team. Starting salary is $55,000 - $65,000 based on experience and includes a comprehensive total benefits package. Our great partner is going through a tremendous growth period and has been around since the 1950s! The ideal candidate will bring both proven leadership skills and developed office management experience. Please note: this is a variable shift position. First 90 days will be in office 8-4 M-F. After 90 days, you will be in-office 3 weekdays of your choosing. The other two days will be remote on the weekends, working approximately 5 hours each day, most likely 7AM - 12PM. This may go to one weekend day in the future as the hope is to hire two people! Responsibilities include but not limited to: • Operational Oversight: Manage day-to-day office activities including scheduling, documentation, reporting, and coordination to support production and distribution goals, • Team Leadership: Supervise, train, and mentor office staff to promote accountability, performance, and teamwork, • Customer Service: Serve as a point of contact for escalated issues ensuring prompt and professional resolution for both internal and external stakeholders, • Compliance & Safety: Ensure office operations align with company policies, industry standards, and compliance requirements, • Continuous Improvement: Identify and implement process improvements to streamline administrative workflows, improve communication, and enhance efficiency, • Cross-Functional Collaboration: Partner with operations, warehouse, logistics, and sales teams to support scheduling, order fulfillment, and overall business objectives, • Reporting & Documentation: Maintain accurate records, generate reports, and support audits or compliance reviews when required Skills and Requirements: • Proven experience in office management with a preference for manufacturing, distribution, or logistics, • Strong organizational, leadership, and communication skills, • Ability to manage multiple priorities in a fast-paced environment, • Proficiency with Microsoft Office Suite (Excel, Word, Outlook); experience with ERP is a big plus!, • Knowledge of compliance and safety practices in a manufacturing/distribution setting preferred Apply today!

Partner with department management to prioritize and delegate tasks and ensure the Front End/customer checkout operations runs efficiently, monitoring the business and customer traffic throughout the store, managing the right number of open checkout lanes and running register when necessary to reduc

About the job Customer Service Assistant (Remote). We are looking for a full-time customer service representative (concierge associate) to join our member services team and digitally engage with members (users) and help them find the right healthcare for their needs. Concierge associates are the voi

About the job Remote Customer Service and Sales Brookhaven, NY. Sales or customer service experience is advantageous but not mandatory. Full-time virtual career, offering the flexibility to work remotely.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Make an impact in the role of Netflix Customer Service Advisor (Remote) to perform responsibilities as a Customer Service Advisor (Remote).

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Join our growing team as a American Airlines Customer Service Representative (Remote) to coordinate tasks to ensure deadlines are met, assist with organizing, stocking, and general upkeep, and provide excellent service to customers and team members. Other duties include maintain accurate records and

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

Other duties include assist with processing returns and exchanges, maintain accurate records and documentation, follow safety procedures and company policies, assist with organizing, stocking, and general upkeep, gain knowledge of company offerings to better serve clients, along with adapt to shifti

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

An exciting opportunity awaits for a Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to perform responsibilities as a Customer Service Representative (Remote).

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Other duties include adapt to shifting priorities and busine

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Now hiring an experienced British Airways Customer Service Representative (Remote) to respond promptly to inquiries and resolve basic issues, provide excellent service to customers and team members, and assist with organizing, stocking, and general upkeep. Other duties include manage daily responsib

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Join our growing team as a Netflix Customer Service Advisor (Remote) to assist subscribers with technical and account issues. Interact with customers and colleagues in a professional manner.

We’re looking for a Remote Customer Service Rep to work collaboratively across teams and departments, support the preparation and delivery of goods or services, and gain knowledge of company offerings to better serve clients. Other duties include adapt to shifting priorities and business needs, ma

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email.

We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.

Other duties include support the preparation and delivery of goods or services, provide excellent service to customers and team members, gain knowledge of company offerings to better serve clients, follow safety procedures and company policies, assist with processing returns and exchanges, along wit

In-Home Usage Testing is a quick, easy and fun way to make extra cash by telling big brands what you think about their upcoming products and services in the American market.

Customer Service Specialist Remote Job Duties: • Quickly getting up to speed on Occipital products as it relates to Augmented Home and their technical foundations. Did adding live chat actually improve the customer experience?”).

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

Other duties include adapt to shifting priorities and business needs, respond promptly to inquiries and resolve basic issues, assist with processing returns and exchanges, support the preparation and delivery of goods or services, manage daily responsibilities with a focus on quality and efficiency,

We are hiring immediately for team players who are willing to learn! Account Executive Responsibilities Help local business owners save money on their credit card processing Prospect leads through a combination of warm leads and referrals Attend appointments set by marketing and pitch Riverside’s

Take the next step in your career as our new Amazon Customer Service Representative (Remote) to assist customers with orders, returns, and account issues via phone, chat, or email.

We are hiring immediately for team players who are willing to learn! Account Executive Responsibilities Help local business owners save money on their credit card processing Prospect leads through a combination of warm leads and referrals Attend appointments set by marketing and pitch Riverside’s

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We are hiring immediately for team players who are willing to learn! Account Executive Responsibilities Help local business owners save money on their credit card processing Prospect leads through a combination of warm leads and referrals Attend appointments set by marketing and pitch Riverside’s

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Other duties include adapt to shifting priorities and busine

We are hiring immediately for team players who are willing to learn! Account Executive Responsibilities Help local business owners save money on their credit card processing Prospect leads through a combination of warm leads and referrals Attend appointments set by marketing and pitch Riverside’s

An exciting opportunity awaits for a Costco Customer Service Representative (Remote) to follow safety procedures and company policies, respond promptly to inquiries and resolve basic issues, and coordinate tasks to ensure deadlines are met. Other duties include work collaboratively across teams and

We are hiring immediately for team players who are willing to learn! Account Executive Responsibilities Help local business owners save money on their credit card processing Prospect leads through a combination of warm leads and referrals Attend appointments set by marketing and pitch Riverside’s

As a Remote Customer Service Associate, you will be responsible for supporting customers and handling inquiries from the comfort of your home, including: respond to customer inquiries via phone, chat, and email.

We are seeking a highly organized and motivated Project Manager to lead and oversee various projects from inception to completion.

We have an opening for a Remote Customer Service Rep, where you will respond to questions by phone, email, or in-person, help organize and maintain a tidy workspace, and support returns and exchanges in a timely manner. Additional duties include adhere to safety guidelines and company policies, hand

GForce Life Sciences to provide a Senior Project Manager (SPM) who will provide senior level leadership in planning, budgeting, and overall management of major capital projects and initiatives from conceptualization through design, bidding, construction, commissioning, and close out. The SPM will be

Take the next step in your career as our new Aldi Customer Service Representative (Remote) to maintain accurate records and documentation, work collaboratively across teams and departments, and coordinate tasks to ensure deadlines are met. Other duties include adapt to shifting priorities and busine