Remote customer service manager jobs in New York, New York (NY) State

Position: Brand Ambassador (12pm-8pm/flexible shifts) Location: Brooklyn, NY Reports to: Canvass & Events Manager Hours: Part-time, 28 hours; Fulltime, 35 hours per week (some evenings/weekends) ** About Brooklyn SolarWorks** Brooklyn SolarWorks was founded in 2015 with a purpose and mission to make “solar” appealing, easy, and available for all Brooklyn’s urban homeowners. To meet the challenges of installing solar on NYC rooftops, BSW has pioneered a one-of-a kind solar canopy design and developed unique installation methods. We are committed to building a diverse, sustainably minded, and ever-growing team to best serve our customers and clean energy overall. Our company motto is "Make Sun Fun". Why Brooklyn SolarWorks We are committed to building a diverse, sustainably minded, comfortable and ever-growing team that allows us to deliver a high degree of customer satisfaction and provide them with clean energy solutions. We believe and advocate for work life balance and growing at a manageable pace. Our staff and our customers are who we are, and here, their voice truly matters. Company Values: Inquisitive, Committed, Adaptable, and Passionate. ** 2023 Employee Satisfaction Survey** - 96% of respondents reported having autonomy and independence in the day to day of my job. - 100% of respondents reported the company considers my concerns, thoughts and beliefs when decision making. - 100% of respondents reported their supervisor treats everyone respectfully and fairly. - 96% of respondents reported the company is committed to improving the diversity of employees. - 93% of respondents reported they are satisfied with the employee benefits and perks provided to me. About the job Brooklyn SolarWorks is actively seeking motivated and passionate individual to join the Brand Ambassador team at our Brooklyn office. As a Brand Ambassador, you will be navigating the NYC streets, engaging in door knocking and sales pitches, identifying prospective clients who are interested in going solar, while also attending events within NYC to project the BSW mission out. Responsibilities: - Generate leads and appointments while engaging in door-to-door canvassing, with an expectation of 50 new potential customers per month. - Understand and educate homeowners about all the benefits of going solar. - Become familiar with BSW’s brand and mission, and be able to relay them to customers. - Provide outreach at in-person events by working a tent and table and flagging down potential customers and generating brand awareness. - Accurately keep records of customer interactions in BSW databases. - Attend weekly team meetings and trainings in-person in Gowanus, Brooklyn. - Keep up to date on developments in the NYC and NY State solar market, and update sales pitch accordingly. ** Required Skill Set** - High School Diploma required. - Strong customer service skills. - Good computer/technology skills. (Google Docs and email) - Strong interpersonal skills, build relationships and network. - A positive attitude and ability to keep moving forward. - Required to walk, climb stairs, and stand for long periods of time in all weather permitting conditions. ** Preferred Skill Set** - Six months canvassing experience preferred. - Experience with lead tracking software. (Spotio or similar) ** Benefits/Compensation:** *We offer competitive compensation that is commensurate with years of relevant industry experience, skills and qualifications, certifications, and licenses. Part Time: $20+ commission; Fulltime: $21-23/hr + commission - (Free options are available) Health (HSA), Vision, Dental and Life Insurance - 401k (Traditional & Roth) retirement plan + 4% tiered company matching. - Transportation perks/benefits - Paid Time Off +sick days - 12 Company Holidays - Quarterly Profit-sharing Bonus - Free Employee Assistance Program - Monthly Commuter Travel Benefits (MTA Metrocards) - Occasional Company provided snacks and lunches - Additional Voluntary Benefits. .. i.e. HSA, FSA, Pet insurance, STD, LTD etc… How to Apply: Check out our website! Brooklyn SolarWorks equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, citizenship, immigration status, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interview Stages: Candidate Applies- Resume is Reviewed- Interview Request- Interview Conducted- Hire is made. Remote Status Travel % Not Applicable 90%

This role is Remote but we are prioritizing applicants from the Washington DC area. About the Roosevelt Institute: The Roosevelt Institute is a think tank, a student network, and the nonprofit partner to the Franklin D. Roosevelt Presidential Library and Museum that, together, are learning from the past and working to redefine our collective future. Focusing on corporate and public power, labor and wages, and the economics of race and gender inequality, the Roosevelt Institute unifies experts, invests in young leaders, and advances progressive policies that bring the legacy of Franklin and Eleanor Roosevelt into the 21st century. The Roosevelt Institute takes on today’s greatest public policy challenges by advancing bold, cutting-edge research and policy ideas. We believe that the future of the American economy and our democracy depends on a new way of thinking about markets and government. Too few people hold too much economic and political power today, and we know that a stronger society is possible if we rectify this imbalance between private actors and the public. With a commitment to transforming corporations, restructuring markets, reviving democratic institutions, and reimagining the role of government, our work moves our nation toward a more resilient, equitable, and green future. Our Culture At Roosevelt, we recognize that the culture of the workplace and opportunities for career growth and development are important to all. We believe that diversity of background and experience among our people make our work to rewrite the rules of our social and economic realities stronger. Roosevelt is an equal-opportunity employer. As affirmed in its policies and practices, the organization considers all applications for all job classifications without regard to race, color, creed, national origin, sex, age, disability, sexual orientation, gender identity or expression, marital status, familial status, military status, height and weight, genetic predisposition or carrier status, arrest record, or other legally protected status. We strongly encourage people with diverse work and life experiences, diverse educational backgrounds, and diverse cultures to apply. What You’ll Do Working closely with the development team, executive team, and other senior staff at the Roosevelt Institute, the Donor Engagement Manager will play a key role in ensuring best-in-class cultivation and stewardship for Roosevelt’s funders. Responsibilities include: developing and executing cultivation and stewardship strategies for major individual and institutional donors, staffing principals for meetings and events, managing the individual giving pipeline, prospecting, and other related activities. The Donor Engagement Manager will report to the Director of Development. This is a non-management, unionized, individual contributor role. Essential Functions and Responsibilities Cultivation and Stewardship - Develop and execute donor engagement strategies, including supporter emails, cultivation events, and funder briefings - Work with development and external relations teams to craft donor-facing materials as needed - Regularly engage Roosevelt’s program and communications teams to identify programmatic work, projects, and events to leverage as opportunities to engage donors and prospects - Keep abreast of current events and other important items related to Roosevelt’s work on political economy to seek out opportunities to highlight our work to key audience Principal Staffing - Lead on prepping principals for major donor meetings, conferences, and speaking engagements, including coordinating scheduling, prospect research, and agenda-setting - Accompany principals to meetings as needed, taking notes and managing relevant follow-up Individual Giving - Manage the individual giving pipeline in service of raising $2 million from individuals in 2024 - Track donor engagement closely and manage up to senior staff to ensure best-in-class donor stewardship - Identify key prospects, manage prospect research, and prioritize them for pipeline building - Create stewardship plans and giving goals for mid-level and major donors based on alignment, giving history, and relationships - Manage the spring and end-of-year giving campaigns What You’ll Have - Minimum of 3–5 years experience in fundraising for nonprofit organizations or campaigns - Experience cultivating relationships in policy organizations, labor unions, political campaigns, or movement groups - Familiarity with the progressive ecosystem strongly preferred - Track record of experience with a wide range of donors, from modest contributors (<$1,000) through to major donors (five to six figures) - Excellent oral and written communication skills - Demonstrated experience managing multiple projects simultaneously and thriving in a deadline-driven environment - Ability to collect, synthesize, and process information quickly and with accuracy - Understanding of the philanthropic and political environment and best practices in fundraising - Strong customer service orientation that centers donors as a critical part of mission-driven work - Highly organized, with outstanding attention to detail - Experience using donor databases like Salesforce, Raiser’s Edge, etc. Not sure if you meet all the qualifications? Please apply! We know talent comes in many forms. Join our team and help envision a new equitable future for all. The salary range for this role is $67,936 – $85,000 annually. The Roosevelt Institute offers excellent benefits that include 100% paid medical, dental, and vision for employees and 80% paid for dependents; life insurance; vacation; personal and sick time; paid parental leave; professional development; healthcare, dependent-care, and commuter FSA; and a 403(b) retirement plan with up to 4% contribution. INTERESTED CANDIDATES MUST SUBMIT A RESUME AND COVER LETTER TO BE CONSIDERED. Link to apply: https://easyapply.co/job/donor-engagement-manager-8?rcid=idealist or go to our website: www.rooseveltinstitute.org.