Operations Support
hace 10 días
Redlands
Job DescriptionSalary: $22.00 - $25.00/ Hour Operations & Customer Support Associate Reports To: Operations Coordinator Location: Redlands, California (Onsite Not a Remote Role) Role Overview The Operations & Customer Support Associate role assists with day-to-day operational, inventory, and customer service needs. This role plays a critical part in ensuring accurate inventory management, timely fulfillment, regulatory compliance, and smooth coordination between internal teams and field partners. This is a hands-on role suited for someone who enjoys seeing work through to completion, supporting others thoughtfully, and applying practical problem-solving to keep operations running smoothly. Key Responsibilities • Prepare, ship, receive, and manage inventory, including trays and related materials, while maintaining organization and accuracy within the stockroom., • Collaborate with cross-functional team members to ensure accurate inventory tracking and adherence to operational standards., • Serve as a reliable point of contact for customer service requests related to products, orders, logistics, and service needs., • Support daily operations including picking, packing, restocking, and coordinating fulfillment requests., • Review billing invoices for accuracy and identify discrepancies for escalation when necessary., • Track, organize, and maintain contracts, licenses, and renewal documentation for facilities, manufacturers, and distributor representatives., • Manage weekly inventory processes, including inventory tracking, discrepancy logging, and compliance with FDA requirements and internal policies., • Maintain digital filing systems by scanning and organizing case sheets and operational documentation., • Complete reporting and data entry tasks, including purchase order entry and preparation of inventory and aging reports., • Answer incoming phone calls and route inquiries appropriately., • Process customer payments received by phone in accordance with company financial and security procedures., • Provide operational support to leadership through ad hoc projects, research, and on-site operational coverage as needed. Qualifications • High school diploma or equivalent required; associates or bachelors degree in business, operations, or a related field preferred., • 13 years of experience in operations, inventory management, customer service, or administrative support., • Experience working in regulated or medical environments preferred but not required., • Proficiency with Microsoft Word, Excel, and Outlook., • Experience with data entry, reporting, and digital file management., • Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment., • Ability to follow established processes while identifying opportunities for improvement., • Strong communication skills and a collaborative, service-oriented mindset. Core Competencies Organization & Time Management: Maintains well-structured files, documentation, and inventory records while effectively prioritizing multiple responsibilities. Attention to Detail:Ensures accuracy in inventory tracking, documentation, data entry, and order fulfillment. Communication:Communicates clearly and professionally with internal teams, facilities, and external partners. Reliability: Demonstrates punctuality, consistent attendance, and dependable follow-through. Customer Service Mindset:Approaches requests and inquiries with patience, professionalism, and a solutions-oriented attitude. Computer Proficiency:Comfortable using Microsoft Word, Excel, Outlook, and learning new internal systems. Adaptability & Problem-Solving: Handles routine issues independently, adapts to shifting priorities, and escalates concerns appropriately. Accountability: Takes ownership of responsibilities and ensures tasks are completed accurately and on time. Physical Requirements & Schedule • Responsibilities include physical handling and assembly of materials., • Ability to lift and move inventory (approximately 2550 lbs)., • Comfortable standing or walking for extended periods., • Standard work schedule is MondayFriday., • Participation in an on-call rotation approximately once every 56 weeks, requiring scheduling flexibility.