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Job Title: Desktop Support Specialist Location: 22nd Century Technologies Dallas Office (approximately 5m west of downtown Dallas) Reports to: Service Desk Supervisor Position Overview: We are looking for a proactive and customer-oriented Desktop Support Specialist to join our IT support team. The ideal candidate will be responsible for providing exceptional technical support to Dallas County employees, assisting with hardware, software, and networking issues, and ensuring that all IT systems are functioning smoothly. You will be the first point of contact for technical support, helping to troubleshoot and resolve problems in a timely and efficient manner. Key Responsibilities: • Provide first-line support for internal employees via phone, email, or chat., • Troubleshoot and resolve technical issues related to software, hardware, networking, and Windows 10/11 operating system., • Configure and maintain software and hardware systems, including desktops, laptops, printers, and other peripherals., • Log and track support requests in the IT ticketing system to ensure timely resolution or escalation., • Assist with setting up and configuring new workstations and user accounts., • Manage and maintain software licenses, applications, and user permissions., • Document common issues and create knowledge base articles for employees to self-solve problems. Qualifications: • 1-3 years experience in an Enterprise Helpdesk or IT support role, including VIP support., • Strong knowledge of Windows 10/11 operating system and common office software (Microsoft Office, antivirus programs, etc.)., • Core understanding of networking concepts (TCP/IP, DNS, DHCP, etc.)., • Excellent communication skills, with the ability to explain technical issues to non-technical employees., • Strong problem-solving skills and the ability to prioritize tasks effectively., • Familiarity with IT ticketing systems (e.g., Ivanti, ServiceNow, etc.)., • Ability to work in a fast-paced environment while maintaining attention to detail., • Strong customer service and interpersonal skills., • Experience with remote desktop support and troubleshooting tools., • Knowledge of Active Directory, email systems (e.g., Outlook), and collaboration tools., • Familiarity with cloud platforms like Microsoft 365 or Google Workspace.

POSITION SUMMARY: Reporting to the Vice President of Quality Assurance, the Regional Quality Assurance Manager is responsible for facilitating and assuring in home care service provision is compliant with applicable Medicaid, Medicaid waiver, MCO, and other licensure and contractual requirements throughout Michigan, Ohio, Delaware, Pennsylvania and Tennessee. Location: This is a fully remote role We offer our team the best << • Medical, Dental and Vision Benefits, • Continued Education, • PTO Plan, • Retirement Planning, • Life Insurance, • Employee discounts, • Develop, review, revise and implement standardized state specific policies, procedures and work processes that comply with Medicaid and other regulatory/contractual payer agreements, • Educate branch leadership and staff on state regulatory and contract requirements., • Perform on-site and desktop audits and monitoring to assess branch level compliance with applicable rules and regulations., • Oversee and support external agency audit processes including audit preparation, deficiency remediation and corrective action planning., • Monitor corrective action execution and drive accountability., • Drive operational compliance and quality outcomes., • Report internal and external audit findings at all levels including branch, regional and senior leadership., • Facilitate investigation, reporting and resolution of critical incidents and complaints., • Investigate requests for recoupments by reviewing records and documentation., • Maintain positive internal and external customer service relationships, • Maintains open lines of communication, • Plans and organizes work effectively and ensures its completion, • Meets all productivity requirements, • Demonstrates team behavior and promotes a team-oriented environment, • Actively participates in Continuous Quality Improvement, • Bachelor’s Degree in Business, Social Services, Public Administration, Nursing or a related field of study, • 3 – 5 years of experience in health care, social services or a related industry, • Audit experience is preferred, • Some experience in a large, fast-paced, results-driven, multi-site organization, • Must possess strong communication, written, interpersonal and organizational skills, • Proficiency in using Microsoft Word, Excel, PowerPoint and Outlook, required., • Ability to travel up to 75%. Position may work remotely., • Must be self-confident, thorough, and prompt in completing assignments and projects, • Passionate, energetic, tenacious and resolute, with a high sense of urgency and a strong drive to produce results This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Text 10532 to 334-518-4376 to start your journey with Addus HomeCare today! #IndeedADCOR #ACADCOR #CBACADCOR #DJADCOR Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: .

Job Description Information Security Analyst Remote (Texas Preferred) Contract-to-Hire (3 months) Information Security Analyst Location: Dallas, TX (Hybrid: 3 days onsite / 2 days remote) or Remote (DFW-based) Schedule: Core business hours 8:00 AM – 5:00 PM CST Conversion: Contract-to-hire (90 days) Travel: Limited travel after conversion Work Authorization: U.S. citizenship required (no sponsorship available) Position Overview The Information Security Analyst is responsible for protecting the confidentiality, integrity, and availability of Rexel Group IT systems, infrastructure, and enterprise data assets. This role combines hands-on security monitoring and incident investigation with vulnerability remediation, identity security, and governance support across a distributed enterprise environment. The analyst will work closely with IT teams, business stakeholders, and the Information Security leadership team to investigate threats, strengthen security posture, implement controls, and support enterprise risk management initiatives aligned with CISO priorities. Primary Responsibilities Security Monitoring and Incident Response Monitor security alerts and indicators across SIEM, EDR, identity, and infrastructure platforms Review and triage alerts from tools such as Microsoft Sentinel, Splunk, QRadar, CrowdStrike, Microsoft Defender, and related log sources Investigate phishing activity, malware infections, suspicious authentication events, data leakage risks, and internal/external network abuse Distinguish true security incidents from false positives and escalate appropriately Interpret endpoint, identity, and network telemetry to determine scope and severity of events Document investigation findings and maintain incident resolution records Threat Detection and Vulnerability Remediation Detect, track, and support remediation of vulnerabilities across on-premises and Azure-based systems Review vulnerability scanner output (e.g., Nessus, Qualys) and assess business impact and remediation priority Partner with infrastructure teams to validate remediation actions and reduce exposure risk Support interpretation of penetration test findings and translate results into actionable remediation steps Enterprise Security Operations Support Support security operations across a distributed enterprise environment with remote workforce and global partners Collaborate with cross-functional IT teams to strengthen infrastructure security posture Assist with implementation and validation of endpoint protection, email security, identity protection, and IDS/IPS controls Interpret host and network logs to support investigations and detection workflows Monitor emerging threats and recommend defensive improvements aligned with enterprise risk posture Identity and Azure Security Controls Support enforcement of authentication security standards including MFA and access control policies Assist with Azure security monitoring and remediation workflows Contribute to identity governance improvements across hybrid Active Directory environments Validate implementation of security controls supporting Zero Trust architecture principles Governance, Risk, and Compliance Support Assist with enterprise system risk assessments Document, audit, and validate security controls across infrastructure and applications Support development of security and privacy standards aligned with NIST CSF, ISO 27001, and CIS Controls Maintain accurate documentation of security technologies, diagrams, and procedures Contribute to security program initiatives supporting Director of Information Security and CISO objectives Security Program Collaboration Serve as a subject matter contributor working with technical and business teams to strengthen security posture Engage stakeholders to translate security requirements into practical implementation guidance Champion security awareness using user-centered communication approaches Support strategic planning initiatives related to enterprise cybersecurity maturity Required Qualifications Bachelor’s degree required Minimum 5 years of IT experience Minimum 3 years of direct information security experience Hands-on experience with security monitoring and alert triage across SIEM and EDR platforms Experience supporting security operations in large distributed enterprise environments Strong knowledge of networking fundamentals including TCP/IP, firewalls, and IDS/IPS concepts Working knowledge of Windows desktop and server security best practices Experience interpreting endpoint, identity, and infrastructure logs during investigations Experience with vulnerability scanning platforms such as Nessus or Qualys Experience supporting Azure security monitoring and remediation activities Ability to assess vulnerability severity and recommend remediation actions Strong written and verbal communication skills with both technical and non-technical stakeholders Preferred Qualifications Experience with Microsoft Sentinel, Splunk, or QRadar Experience with Microsoft Defender, CrowdStrike, or comparable EDR platforms Familiarity with penetration testing tools such as Nmap, Burp Suite, or Metasploit Exposure to hybrid Active Directory identity security environments Experience supporting Zero Trust identity or access control initiatives Familiarity with security frameworks including NIST CSF, ISO 27001, or CIS Controls Linux security experience (nice to have) CISSP or equivalent certification preferred Ideal Candidate Profile Successful candidates will combine hands-on security monitoring experience with vulnerability remediation coordination, identity protection knowledge, and the ability to support governance initiatives within a modern enterprise security program. The role is well suited for analysts comfortable operating across SIEM workflows, Azure-connected infrastructure, endpoint telemetry, and cross-team security initiatives.

Job Description About Aspira For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors. We share our client partners' mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits. Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest. Position Purpose and Impact The Aspira Corporate Desktop Support Engineer provides technical assistance to customers regarding various hardware and software applications with a primary focus on troubleshooting and diagnosing different technical issues, assessing, and understanding user needs and issues, and recommending technical fixes to customers. Responsibilities • Provide desktop/software/peripheral support for computers and peripheral devices., • Respond to issues involving customer desktop hardware and software., • Develop, maintain, and install Operating System image for end user devices., • Write training manuals and train computer users in how to use new hardware and software., • Knowledge of computer software, operating systems, hardware and networking., • Excellent verbal and written communication skills., • Good problem-solving and critical-thinking skills., • Able to work in a team as well as independently., • Experienced in providing professional and courteous customer service., • Ability to read and analyze data, • Communicate effectively to clients in person, over phone or thru other means of electronic media, • Ability to operate general office equipment, • 3 – 5 years' experience in both technical and customer service areas., • Experience with software as a service (SaaS) and other software hosting protocols., • 5 years' experience within a technical position working with Microsoft Windows 10., • 3 years' experience within a technical position working with Mac OS. Desired Hardware and Software Competency • A+ or Network + certification, • MCSA certification, • Windows certification.

Job DescriptionDesktop/Workstation Design EngineerEmployment Type: Full-Time, ExperiencedDepartment: Information Technology CGS is seeking an experienced Desktop/Workstation Design Engineer to participate in architecture discussions, system reviews, design planning, and technology roadmap planning for current and future desktop integration efforts. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Acts as the Subject Matter Expert for the development and implementation of the Desktop Operating System (OS) Images. - The candidate engineers’ robust solutions for large-scale deployment of software using OS deployment technologies such as Microsoft Endpoint Configuration Manager (MECM) and the Microsoft Deployment Toolkit (MDT). - Develops tests and implements software distribution packages, to include updates to software applications to be applied to desktops, laptops, tablets, and servers used within the enterprise. - Provides information and recommendations to meet various user-based software requirements. - Strong familiarity with scripting languages such as Powershell and VB script. - Implements server OS deployment methodologies to include automated server build processes. - Provides support for an OS patching infrastructure such as HCL BigFix or Windows Update/MECM that applies mandatory security updates to enterprise systems. - Analyzes, evaluates, and recommends desktop, laptop, tablet, and server hardware. - Performs security related tasks which include, documentation, vulnerability scan review, assessment support, patch management, and auditing as required. Qualifications:- The ideal candidate for this position will possess experience with integrating and upgrading desktops and laptops from the Windows 7 operating system to Windows 10 operating system, upgrading Microsoft and 3rd party applications, and have experience with litigating software such as Ipro and Concordance. - The ability to work independently with only minor guidance is a must. Our team is engineering a Windows 10 image on an Intel based system which will be integrated with Microsoft Exchange 2013, Microsoft Office 2013, and various 3rd party applications. · Windows OS engineering experience· Understanding of the application of security controls on the image· Microsoft Office engineering experience· Integrating anti-virus applications in an image· VPN/Remote access (Cisco Secure Access with RSA a plus)· Windows Scripting experience· Good writing skills Ideally, you will also have:- VB and/or VBA coding experience a plus· VDI/Citrix experience· SMS/SCCM experience a plus· Understanding of PKI· VMWare experience· Litigating software such as Ipro and Concordance Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionEnterprise ArchitectEmployment Type: Full-Time, Senior-LevelDepartment: Information Technology CGS is seeking an experienced senior-level Information Technology Enterprise Architect to support the I.T. business mission of a large-scale government enterprise’s IT infrastructure. The ideal applicant should demonstrate knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI. The applicant will also be tasked with collecting information for strategic business mission planning and IT investment. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- The IT Enterprise Architect position requires the candidate to possess knowledge, experience, and abilities to broadly understand an organization’s various technologies and teaming with an organization’s leaders to collect information for strategic business mission planning and IT investment.- The IT Enterprise Architecture candidate will demonstrate s exceptional interpersonal and professional maturity and senior-level IT competency. Exceptional oral and written communication abilities and experience and knowledge and experience in organization processes and procedures specific to PMI, ITIL, CISSP, SDLC, Agile, ISSO, Six Sigma, and CMMI are superlative. - Experienced with various EA frameworks, including Zachman, and TOGAF, the EOUSA Enterprise Architect will provide a view for system owners, planners, designers, developers, and subcontractors to provide a holistic view of the enterprise from different perspectives with the understanding of budget constraints.- Additional demonstrated knowledge and experience in the following areas:- Demonstrated engineering abilities in Windows Desktop applications, remote access, MS Windows 7, SQL Server, VMware, EMC, SAN storage, Cloud as a service, Broadworks, Polycomm, BlackBerry, Apple iOS, information security, wireless technologies, system networking, etc.- Understanding and utilization of ITIL, project management (PMI), Agile, Configuration and Change controls.- Capability in providing technical engineering practices recommendations, advice, and enhancements from integration engagements of prior successful systems integrations.- Exceptional writing/verbal/interpersonal negotiation and communication skills with the ability to work confidently and independently with minor guidance. Ideally, you will also have:- VMware server and VDI understanding/experience.- Knowledge of PKI.- MS Windows 2003 Terminal Server.- MS Windows 2008R2 Server.- Cisco UCS.- Broadworks.- Polycomm.- BlackBerry, iOS, Android OS.- Project Management Professional (PMP).- ITIL.- CISSP. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation! Explore additional job opportunities with CGS on our Job Board: For more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description Systems Architect and Administrator Description: This is an exciting opportunity for an outgoing individual to join our growing IT department as a Systems Architect and Administrator of a multilocation printing company. This role will work closely with the IT Director to support the infrastructure of the company’s 7 manufacturing facilities and datacenter as well as any additional locations thru acquisition. The qualified individual will be one who is able to architect, design, configure, implement, and maintain networking and server systems along with their operating systems and applications. Primary Duties & Responsibilities: • Lead new technology implementations, architects, designs, upgrades, integrates and converts, • Monitor and manage installed systems and infrastructure, • Lead security efforts including patch management, endpoint security, and system backups, • Evaluate and troubleshoot network performance issues including availability, utilization, throughput, and latency, • Perform server administration tasks, including user/group administration, security permissions, group policies, print services, research event log warnings and errors, and resource monitoring, ensuring system architecture components work together seamlessly., • Service Desk - Provide tier II assistance and ongoing support to service desk personnel as well as staff personnel and resolve problems and/or determine appropriate direction for resolution for both on-site and remote locations, • Identify/troubleshoot software issues relating but not limited to Windows, Mac OS, Microsoft Office, security/antivirus, and other proprietary software specific to the printing manufacturing process, • Identify/troubleshoot hardware and basic network issues for desktop computers, laptops, printers, network shares, mobile devices, and telephone system devices, • Self-motivated and able to complete projects independently and as part of a team, • Provide on-call and backup support for existing systems and functions for all locations, • Work flexible hours that require some evening and weekends based on project work and upgrades and end user support needs 5+ years of professional experience with: • Infrastructure: Windows Server 2016+ (Core and GUI), Active Directory / DNS / GPO, Remote Desktop Services, Office 365 and Teams (VOIP), AD Connect sync from On-Prem AD to Azure, • Networking: LAN, WAN, WLAN, Meraki network devices / Racking, Wiring and Configuration, • Networking Protocols: VPN, TCP/IP, DCHP, DNS, • Security: Endpoint, Email, Patch Management, MFA, CIS Controls, • Server and Network Hardware: Experience with racking and stacking servers and network equipment. As well as efficiently wiring both power and network cables within a server rack in an organized manor. Experience with Dell Server technology and installation of Microsoft Windows OS using Dell resources., • Virtualization: Installation and Configuration of Hyper-V (Single Hosts and Clustered), • Storage / Backups: DAS, SAN, NAS. Experience installing and managing Veeam Enterprise Manager, • Service Desk: Windows 10, Mac OS, Office 365 including Microsoft Teams and ManageEngine Service Desk tools, • Use of PowerShell and SQL scripting a plus, • Excellent technical knowledge of networking, servers, desktops, laptops, and printer configuration & troubleshooting, • The ability to identify and document all critical pieces of a facility network from demarc to computer room to remote network cabinets., • Understanding of software and OS patch management., • Management of Voip system through Microsoft Teams and Yealink endpoints., • Active Directory and email system migrations are a plus* Required Education and Experience: • Local travel will be required for data center support (Irving), maintenance and installs., • Periodic out of state travel to visit other locations is also required

Job Description Application Deadline: March 8, 2026 or until position is filled General Summary This position ensures proper installation, operation and maintenance of employee’s hardware and software. The person in this role provides technical support to employees both in-person and remotely. The IT Support Specialist receives, prioritizes, documents and actively resolves end user help requests. Essential Duties/Responsibilities • Build and install computer systems (Windows and Mac) and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure, in accordance with department standards, • Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications., • Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance, • Identify, log and resolve technical problems with software applications or network systems, • Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary., • Explain and document technical issues in a clear way to clients, • Accurately record, update and document requests using the IT Support ticketing system., • Identify potential changes and system improvements to present to senior team leaders for consideration and implementation, • Ensure that work is carried out within agreed service levels and in accordance with department guidelines, • Perform user account maintenance in systems and applications related to employee hire, termination and transfers, • Assist with physical and logical security, ensuring that company security controls are functional and operating correctly, • Ensure that the Company is compliant with software licensing, network and systems legal requirements, • Work may require infrequent weekend and evening work and as well as travel to remote locations, • Meet fiscal requirements while ordering new equipment including printers, monitors, computers and other devices, • 2 years of computer knowledge working in Windows, Mac OS X, helpdesk and IT related experience, • Degree or certification in computer or technology related field preferred, • Must be knowledgeable in all aspects of computer support, and possess good problem-solving skills, • Solid understanding of UNIX/Linux, Routing, switching, networking, security and general computer repair, • Job requires the ability to manipulate small tools required to repair and replace components in desktop and laptop computers, • Excellent Customer Service in Face-to-Face, Telephone or Electronic Interaction. This position is not only a technical worker but often deals directly with the customer (internal), offering advice, training, solutions, and guidance, and will greatly influence the customer opinion of the team., • Must be able to work with confidential information in a secure and professional way, • Employee remains in the sitting position for prolonged hours. Employee is occasionally required to stand, walk, use hands to handle or feel objects, tools or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus., • Employee will regularly be required to work in tight spaces, under desks, in closets, equipment racks, overhead cable management, ceilings and under raised floors, • Working conditions may include being in an open (shared) cubicle/workspace area. Please feel free to review our Benefits at the following link:

Job Description We are looking for a Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software and networking, • Walk customers through installing applications and computer peripherals, • Ask targeted questions to diagnose problems, • Guide users with simple, step-by-step instructions, • Conduct remote troubleshooting, • Test alternative pathways until you resolve an issue, • Customize desktop applications to meet user needs, • Record technical issues and solutions in logs, • Direct unresolved issues to the next level of support personnel, • Follow up with clients to ensure their systems are functional, • Report customer feedback and potential product requests, • Help create technical documentation and manuals Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude

Job DescriptionSNP is a software company that solves complex business problems for enterprise customers worldwide. With more than 10,000 successful outcomes globally, SNP’s CrystalBridge, a data excellence platform, together with SNP’s BLUEFIELD methodology, has fast-tracked some of the world’s largest and most complex enterprise acquisitions, divestitures, data transformations, and SAP S/4HANA migrations. SNP’s CrystalBridge accelerates SAP landscape separations, consolidations, harmonization, data integration, and selective data migration using an iterative refinement process that delivers high-quality testing cycles and minimized risk with near-zero downtime. Certified by SAP and with product attestations by independent auditors PWC and EY, SNP offers the highest level of assurance in IT transformation projects. It has offices, training, and delivery centers throughout EMEA, NA, LATAM, and APAC regions. We are seeking a highly skilled and experienced IT Administrator to join our dynamic legal team. The ideal candidate will provide IT advice and support to our business units, ensuring compliance with all applicable laws and regulations. This role requires a good understanding of the IT industry, excellent communication skills, and the ability to manage complex IT matters. The IT Administrator is responsible for: • Support of internal communication solutions, notebooks, peripherals and mobile devices., • User and authorization management at Active Directory., • Troubleshooting hardware and software including network, computers, operating systems and user software., • Going into the office to maintain and ship out equipment, • Ability and experience in providing IT support to a remote workforce - Microsoft Windows operating systems, Apple MAC, software applications as well as telephony and conference systems (Skype4Business/Teams) based on service level management processes., • Setting up client workplaces., • Installation and configuration of Client systems using standardized processes., • Management of hardware, software, assets and access as well as the procurement of IT components., • Development of concepts and documentation for the further development of our IT infrastructure and for the optimization of services., • Troubleshoot and resolve hardware, connection, printer and software issues reported to the Service Desk., • Assists users with computer issues remotely or in-person., • Troubleshoots and resolves all problems encountered with end user hardware and software., • Conducts technology training for new users., • Provides support to the Technology team., • Conducts briefings and demonstrations for users to enhance system productivity., • Assists in the development of training coursework and materials., • Maintains and expands knowledge base in area of expertise., • Attends courses to develop and keep skills and knowledge current., • Complies with continuing education requirements., • Performs routine server monitoring and performance benchmarking., • Monitors and removes viruses, spyware, and other non-authorized software., • Providing IT support for corporate meetings, corporate residency & temporary residency for corporate guests., • Be able to maintain Network & Server infrastructure, • Desktop support experience, • Understanding of Networking, • Anti-Virus knowledge, • Ticketing System experience, • Office 365 experience, • Knowledge of Microsoft Active Directory and Windows (client, server) is desirable, • Know-how in the area of virtualization (Hyper-V and VMware) is desirable, • Team player and excellent communication skills as well as a high level of service and customer focus, • Traveling readinessEducation Required:, • Associate or bachelor’s degree in Computer Technology or related field with certifications such as MCP, A+, and Network+ are preferred., • Must be located in the Dallas Fort Worth Texas area.Benefits:, • Insurance options include medical, dental, vision, life, and additional supplemental options, • 401k available with up to a 5% company match, • PTO beginning at 20 days per year and accruing with additional tenure, • Bonus potential, • 10 Paid Holidays + 4 floating holidays Powered by JazzHR Z7qqEyaPhR

Job Description Purpose The User Support Specialist is responsible for providing technical support and assistance to employees across the organization. This role ensures reliable operation of computer systems, applications, and network resources by troubleshooting issues, resolving user problems, and supporting the deployment and maintenance of IT equipment and software. The User Support Specialist plays a key role in maintaining productivity and minimizing downtime by delivering responsive and effective user support services. Essential Job Functions • Provide first-level and second-level technical support to employees for hardware, software, and network-related issues., • Install, configure, and maintain desktop computers, laptops, printers, mobile devices, and related peripherals., • Troubleshoot operating system issues, application errors, connectivity problems, and system performance concerns., • Respond to help desk requests and service tickets in a timely and professional manner., • Support user account management including password resets, access permissions, and system provisioning., • Assist with onboarding and offboarding processes by configuring user accounts, devices, and system access., • Maintain accurate documentation of IT support activities, troubleshooting steps, and resolutions., • Support installation and updates of operating systems, applications, and security patches., • Assist in maintaining network connectivity including VPN access, wireless networks, and basic network troubleshooting., • Educate users on basic technology practices, security awareness, and system usage., • Coordinate with IT vendors and service providers when advanced technical support is required., • Assist with inventory tracking and management of IT equipment and software licenses., • Support IT infrastructure projects such as system upgrades, migrations, and technology rollouts. Minimum Qualifications or Experience • Associate’s degree in Information Technology, Computer Science, or related field preferred., • 2–4 years of experience in IT support, help desk, or technical support roles., • Experience troubleshooting Windows operating systems and common business applications., • Basic understanding of networking concepts, system administration, and IT security practices. Preferred Qualifications or Experience • Bachelor’s degree in Information Technology, Computer Science, or related field., • Industry certifications such as CompTIA A+, Network+, or Microsoft certifications., • Experience supporting cloud-based systems such as Microsoft 365, Azure, or similar platforms., • Familiarity with help desk ticketing systems and remote support tools., • Experience working in regulated or operational environments such as aviation, manufacturing, or corporate services. Supervisory Responsibilities This position does not have direct supervisory responsibilities. Knowledge, Skills, and Other Attributes • Strong technical troubleshooting and problem-solving skills., • Excellent communication and customer service abilities., • Ability to explain technical issues in clear and understandable terms., • Strong organizational skills and attention to detail., • Ability to prioritize multiple support requests in a fast-paced environment., • Understanding of IT security practices and data protection principles., • Professional demeanor and commitment to providing high-quality user support., • Ability to work independently while collaborating with IT and operational teams. Travel Travel is not typically required for this position but may occasionally occur for multi-site support or training. Other Duties Please note this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this position. Duties and responsibilities may change at any time with or without notice to support business needs. Working Conditions • Work is primarily performed in an office and technical support environment., • Requires frequent computer use and interaction with users across the organization., • May require occasional lifting of IT equipment up to 50 pounds., • May involve walking between office areas, workstations, and facilities to provide on-site support., • Must follow company IT security policies and maintain confidentiality of company data and systems.

Job DescriptionDescription: About Heritage Auctions Start your career with one of the nation’s fastest-growing auction houses. Heritage Auctions is a global auction house driven by curiosity, innovation, and the stories behind extraordinary objects. For nearly 50 years, Heritage has connected collectors and consignors through a dynamic marketplace that celebrates history, culture, and craftsmanship. Headquartered in Dallas, Texas, with offices in New York, Chicago, Beverly Hills, London, Hong Kong, and other major cities, we support a worldwide network of experts and enthusiasts across more than 50 auction categories. From Sports and Entertainment memorabilia to Luxury Handbags, Fine Art, Jewelry, Coins, Wine, and rare historical artifacts, every item tells a story. We are dedicated to bringing those stories to life through deep research, cutting-edge technology, and thoughtful presentation. Known for our expertise and innovation, we offer a dynamic environment where passion for history, culture, and storytelling brings collectors together to discover, learn, and collaborate. SUMMARY: A Desktop Ops Assistant provides operational support to the Desktop Support team, handling routine projects and procedures related to computer hardware maintenance and inventory, office organization and cleanliness, and physical technology projects on-site. LOCATION: South of Dallas/Fort Worth International Airport, NW corner of W. Airport Freeway (Hwy. 183) and Valley View Lane BENEFITS: • Medical, Dental, Vision coverage, • Paid time off, • 401k savings plans DUTIES AND RESPONSIBILITIES: • Maintain inventory of in-stock computer systems, including performing system imaging, system backup, physical cleaning, and preparation for computer retirement., • Regularly evaluate peripheral stock in the department office, ensuring all hardware is in its prescribed place, and maintain a minimum stock for necessary items., • Periodically assist with ticket responses at the tier 1 level, escalating any unresolved issues to Desktop Support Technicians., • Frequently audit remote auction and trade show equipment., • Create and maintain SOP documents for internal procedures., • Prepare hardware kits and packages for employee onboarding and verify new employee work environments are set up with the necessary technology (in tandem with Desktop Support Technicians), • Other duties as required.Requirements:, • The Desktop Ops Technician will lift items of around 50 lbs. regularly.

Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a VIP/White Glove Support Analyst for our client in the Retail domain. We value our professionals, providing comprehensive benefits and the opportunity for growth. This is a Contract position, and the client is looking for someone to start immediately. Duration: Long term Contract Location: Irving, TX Salary: $30.00-$34.00/Hourly Role: VIP/White Glove Support Analyst Primary Skills: Windows Role Description: The VIP/White Glove Support Analyst must have 3 years of experience. The Deskside Support Analyst role performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as customer contact. Provides VIP support of mobile devices for both onsite and offsite executive staff. Assist with laptop refresh of corporate devices. Responsibilities: • Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications, • Manages tickets within ServiceNow for a variety of technical issues., • Uses experience and problem-solving skills to develop and improve processes and provides reports as required. -Provides guidance to less experienced team members. • Provide White Glove support to executives., • Support mobile phone by resolving iPhone issues., • Uses specialized knowledge or skills to solve complex and unique problems, or direct the daily activities of a business, technical support, or functional support team., • Document daily assignments and inventory updates., • Stay customer focused and ensure end user receive top notch support., • Establish priorities for the completion of ServiceNow tasks by determining the impact of known problems. -Uses judgment to interpret internal and external issues and develop best practices. • Provide customer support to internal customers within established service levels by ensuring the provisioning of computing systems, allocating day to day incidents and requests properly, ensuring involved parties are notified and required to act when an incident arises, and coordinating the resolution, • Relies upon experience, interpersonal skills, and broad knowledge of the field to ensure task completion in compliance with policies, procedures, and business strategy, • Stage, prepare, and deploy computer, peripherals, and devices to the users, • Proven desktop, laptop, and workstation hardware troubleshooting skills, • Occasionally perform installation of non-standard software, • Demonstrated know-how supporting COE software applications inclusive of Microsoft Windows 10, Office 365, and Teams, • Facilitate data migration between computers, • Virtual desktop support, • Collaborate with vendors or third-party support to resolve technical hardware or software issues, • Reads, interprets and follows procedures described in the internal knowledge base, • Provides documentation for knowledge base articles, • Works with third-party help desk vendors as applicable, • Provides phone support as needed, • Completes other duties, including special projects, as assigned by Management Skill Requirements: • Ability to research and resolve issues, • Capable of working in a fast-paced environment, • Excellent verbal communication skills and the ability to explain technical information in layman’s terms, • Well organized with the ability to work under pressure and meet tight deadlines, • Excellent understanding of intra-department functions and operations, • Ability to perform repeated bending, standing and reaching, • Ability to occasionally lift up to 40 pounds Additional Skills: • Laptop setup/deployment, • Ability to research and resolve issues., • Capable of working in a fast-paced environment, • Excellent verbal communication skills and the ability to explain technical information in layman’s terms., • Well organized with the ability to work under pressure and meet tight deadlines., • Excellent understanding of intra-department functions and operations, • Ability to perform repeated bending, standing and reaching., • Ability to provide white glove support for Executives., • Provide iPhone support., • IT Troubleshooting Skills, • Experience supporting iOS and Windows., • Experience in Troubleshooting Outlook, Printers, Hardware, VPN, applications., • Requires IT degree or relevant certifications., • Researching questions using available information resources Education: Bachelor's degree Experience: Minimum 3 years of experience Relocation: This position will not cover relocation expenses Travel: No Local Preferred: Yes Note: Must be able to work on a W2 basis (No C2C) Recruiter Name: Shravan Kumar Recruiter Phone: 484-331-3984/ 224-659-5855 Benefits: We have various coverages and additional benefits to choose from: • Medical, Dental (Including Ortho) & Vision Insurance (Option to Enroll)., • Paid Leaves (Wherever applicable)., • Life & Disability Coverage (Upon eligibility)., • 401K Option, Education Assistance Program and more. Mastech Digital is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Description We are looking for a Onsite Desktop Support Engineer to provide technical assistance to our clients. You will help install, upgrade and troubleshoot hardware and software systems. If you’re computer-savvy and enjoy supporting end users, we’d like to meet you. To succeed in this role, you should have a problem-solving attitude along with the ability to give clear technical instructions. You should also be familiar with remote troubleshooting techniques. Ultimately, you will ensure prompt and accurate customer service and increase client satisfaction. Note: U.S. citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. This position may requires onsite presence and travel to project / client location/s Responsibilities • The Onsite Desktop Support Technician role is to provide a single point of contact for local office end users to receive support and maintenance within the organization's desktop and laptop computing environment, • This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure efficient workstation performance, • The person will also solve problem areas (in person) in a timely and accurate fashion and provide end-user assistance where required, • Monitoring queues for incidents or requests that require resolution, • Escalate to L3 team /Vendors in case assistance is required to resolve any issue, • Isolate system issues; diagnose standard software issues & report hardware issues to respective Vendors, • Prioritizing work based on the impact and urgency of the ticket, • Maintain compliance to Client policies and guidelines like desktop/laptop naming conventions, laptop building/rebuilding checklist, surrender, disposal (Kill Disks/Degauss), • For open tickets requiring spares and accessories and work closely with asset management team in coordinating them, • Incident lifecycle management not limited to documenting work notes, attaching relevant knowledge and detailing incident resolution, • Fulfilment of Service Requests where necessary, • Track and report status of IMAC requests, • Verify completion of IMACs, • Enable end user / equipment Installs, Moves, and changes (IMAC) Requests, • Install new or enhanced functions or features: hardware, software, peripherals and configurations (e.g., peripheral upgrades, system reconfigurations, special requisition installations), • User Data Transfer on need basis, • Hardware support to desktops, laptops (Windows/Mac.), Thin clients (Windows and Linux), Printers, Scanners, • Hardware imaging, deployment, and repair management services, • When de-installing equipment, de-tag equipment, erase and dispose of data and information residing on hard drives, strip for disposal, update in the asset tracking system that the equipment has been de-installed and disposed of, and prepare the equipment to the vital 3rd party for collection and disposal, • Steady State Asset Refresh (Does not include project activity of bulk device replacement), • Assist asset management team in sharing the IMACs for new installations, movement on floors and carrying out physical verification activities, • Replacement of consumables for network printers and reporting issues to the appropriate vendor, • VIP Support (white glove service), • Inventory management and labelling of devices within Client office environment, • Handling shipping and receiving requests for movement of end devices within Client office Requirements • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role, • Hands-on experience with Windows/Linux/Mac OS environments, • Working knowledge of office automation products and computer peripherals, like printers and scanners, • Knowledge of network security practices and anti-virus programs, • Ability to perform remote troubleshooting and provide clear instructions, • Excellent problem-solving and multitasking skills, • Customer-oriented attitude, • No minimum qualification as long as you have experience

Job Description Company Overview: Hillwood, a Perot Company, is a premier real estate investment and development company founded on a culture of integrity, respect, excellence, and teamwork. The company is a full-service real estate developer, investor, and advisor focused on developing opportunities for investors, partners, and communities around the world. See additional details at . Position Summary: Hillwood IT is seeking a highly skilled IT Messaging & Collaboration Engineer to join our dynamic and growing team in Dallas, TX. This role will play a primary ownership role in the management, governance, and ongoing evolution of Hillwood’s Microsoft 365 and collaboration environments. Responsibilities include platform administration, integration, maintenance, and operational support across messaging, voice, conferencing, and collaboration services. The ideal candidate brings strong technical expertise, excellent troubleshooting and communication skills, and a collaborative mindset, along with a passion for delivering a secure, modern, and reliable digital workspace experience for Hillwood employees and customers. Responsibilities: Messaging and Collaboration Platforms: • Administer, configure, and support enterprise messaging and collaboration platforms, including Microsoft Exchange Online, Microsoft Teams, and Webex Calling/Meetings, across cloud and hybrid environments., • Manage voice, video, chat, and meeting services, including calling plans, auto attendants, call queues, voicemail, meeting policies, and user provisioning., • Provide Level 2/3 operational support for messaging, collaboration, voice, and conferencing services, including incident resolution, problem management, and service restoration., • Track, manage, and close incidents and service requests in alignment with ITIL-based processes., • Support messaging and collaboration compliance capabilities, including eDiscovery, Legal Hold, retention policies, and audit requirements., • Partner with Security and Compliance teams to implement platform governance, lifecycle management, and data protection controls., • Administer and support conference room technologies, including Microsoft Teams Rooms, Webex Rooms, conferencing peripherals, room scheduling panels, and integrated AV systems., • Partner with Facilities, vendors, and IT teams on conference room deployments, upgrades, and lifecycle management., • Participate in planning, testing, and implementation of collaboration-related projects, upgrades, and service enhancements., • Evaluate new collaboration features, conferencing technologies, and user experience improvements., • Expert‑level knowledge of Microsoft 365 administration, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, and Microsoft Entra ID (Azure AD)., • Strong troubleshooting and problem‑solving skills across messaging, collaboration, voice, conferencing, desktop, mobile, and room‑based scenarios, with demonstrated root‑cause analysis capability., • Proven experience developing operational runbooks, change plans, and stakeholder communications aligned with ITSM/ITIL processes., • Ability to manage multiple priorities, balancing project delivery with day‑to‑day operational responsibilities while consistently meeting deadlines., • Strong collaboration and communication skills, with the ability to work effectively in a cross‑matrixed environment with internal teams, vendors, and remote staff., • Bachelor’s degree in Information Systems, Computer Science, or a related field, or equivalent practical experience., • Minimum of 6 years of related IT experience, or 12 years of experience in lieu of a degree., • 5–7+ years of Microsoft administration experience, including at least 3 years of hands‑on Microsoft 365 messaging experience in an enterprise environment., • Strong understanding of Microsoft 365 technologies and best practices, including Exchange Online, SharePoint Online, OneDrive for Business, and Teams., • ITIL v4 Foundation certification preferred., • Experience with email security gateways (e.g., Proofpoint) preferred., • Experience supporting conference room technologies and AV systems strongly preferred., • Ability to maintain a professional appearance and adhere to Hillwood’s office and dress code standards. Hillwood is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. #CORP

Job Description Senior Systems Engineer (Windows) About Aspira For more than 40 years, Aspira has been the market-leading provider of software and services that help public agencies protect natural and cultural resources while making them accessible for all. Our platform supports everything from campground reservations to hunting licenses, helping millions of people discover, enjoy, and care for the outdoors. We share our client partners' mission: to steward resources for future generations, create opportunities for genuine enjoyment of the outdoors today, and expand access so more people can experience its benefits. Aspira is transforming its technology and service model to give agencies more capacity and insight—streamlined tools, smarter automation, and better connections with their communities. Our goal is simple: make it easier for our clients to conserve what matters most and for their customers to enjoy it to the fullest. The Ideal Candidate This role offers a senior engineer true ownership of a mission-critical hybrid Windows and AWS infrastructure in a security-focused, compliance-driven environment. It provides hands-on cloud exposure, automation responsibility, and cross-functional visibility that significantly expands long-term career value. This is an opportunity to move beyond traditional server administration into modern infrastructure engineering. Ideally, this candidate will be located in Dallas, TX with the ability to come into the office 2-3 days per week. Remote candidates within the state of Texas may be considered. This role does not offer employment visa sponsorship now or in the future and all candidates must be able to work without sponsorship now or in the future. (e.g. H1B, OPT, certain EAD's) Key Responsibilities The position is essential to maintaining operational continuity across our Microsoft infrastructure, which currently includes over 100 Windows Servers supporting mission-critical applications across both on-premises and AWS environments. The Windows server estate underpins core business systems, customer-facing applications, identity services (Active Directory / Hybrid Entra ID), IIS web infrastructure, RDS environments, and compliance-controlled workloads. Qualifications • Deep hands-on Windows Server administration (Active Directory, Group Policy, DNS, DHCP), • Strong troubleshooting of Windows infrastructure and production incidents, • PowerShell scripting for automation and system management, • Patch management and vulnerability remediation experience, • Experience operating systems in a hybrid environment (on-prem + AWS), • Identity services administration (Hybrid Entra ID / Azure AD Connect), • IIS administration and Windows-based application support, • Backup, restore, and recovery operations, • Security hardening and baseline configuration (CIS or similar), • Ability to document and follow operational procedures, • Automation, • Strong Windows Server administration (Active Directory, Group Policy, DNS, DHCP), • Experience supporting hybrid environments (on-prem + AWS), • PowerShell scripting and automation, • Patch management, vulnerability remediation, and system hardening, • IIS and Remote Desktop Services administration • Identity services (Hybrid Entra ID / Azure AD Connect, certificates, LDAP), • Backup and recovery (AWS Backup, Windows-based solutions), • Familiarity with security and compliance controls (SOC 2, PCI, vulnerability scanning), • Ability to troubleshoot complex infrastructure issues, • Basic Linux administration knowledge, • Strong problem-solving and analytical thinking, • Ability to work independently with minimal supervision, • Clear written and verbal communication, • Strong documentation and process discipline, • Ability to prioritize and manage multiple tasks, • Ownership mindset for system reliability and security, • Comfortable working cross-functionally with Security, Cloud, Network, and Application teams, • 5-9 years of extensive windows systems engineer, • Bachelor's degree strongly preferred

Job DescriptionDescription: Command Investigations, LLC is seeking an Insurance Field Investigator with a minimum of three years experience to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment. Why You Will Love Working with Command Investigations, LLC? At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results! Pay: $28.00 – $32.00 per hour Schedule: Part-time, on-call. Due to the nature of this role, there is no guarantee of hours or case assignments; however, we pride ourselves on distributing available cases fairly. Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry. How We Take Care of You (for Full Time positions): • Accrued Paid Time Off, • Medical, Dental, Vision, and Life Insurance, • 401(k) Plan What You will Do: In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review. • Conduct investigations related to insurance claims, including workers’ compensation, general liability, auto, and property cases, • Obtain in-person recorded statements from claimants, witnesses, and involved parties, • Capture detailed scene photographs to support investigative findings, • Prepare comprehensive, factual, and well-organized investigative reports within required deadlines, • Review case materials and identify inconsistencies or areas requiring further inquiry, • Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met, • Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards, • Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates, • Exceptional attention to detail and accuracy, • Strong work ethic with a willingness to learn and adapt, • Team-oriented mindset and open-minded attitude, • Ability to thrive in a focused, detail-driven, and repetitive environment, • Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook, • 3-5 years of experience working as a field investigator required, • Prior experience with multi-lines investigations strongly preferred, • Reside within a 60-mile radius of the posted location required, • Multi-lingual is a plus, • High school diploma or equivalent required, • College degree strongly preferred, • Proficient reading skills and ability to follow directions required, • Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required, • Flexible to work overtime preferred, • Regular, predictable, and full attendance, as assigned, is an essential function of the job, • Willingness to work the required schedule The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The employee will be required to remember and understand certain instructions, guidelines, or other information., • The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion., • The employee will be required to sit, stand, and/or walk for long periods at a time., • The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad. Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale. Command Investigations, LLC is an Equal Opportunity Employer.

Job Description Job Role – Desktop Support Technician Job Summary Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. Desktop Support Engineer provides Break Fix, fault diagnosis and resolution. Providing fault analysis to customer’s various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite. Ideal candidate should have relevant 2-3 years’ experience in Windows Desktop support. a) Provide first/second level contact and problem resolution for customer issues. b) Work with Third Party Vendors to remediate complex AV issues as needed. c) Provide timely communication on issue status and resolution. d) Maintain ticket updates for all reported incidents. e) Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application. f) Should have basic knowledge of Mac operating system, to support Apple pc users. g) Install, upgrade, support and troubleshoot for printers, computer hardware. h) Performs general preventative maintenance tasks on computers, laptops, printers. i) Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment. j) Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software. k) Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms. l) This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned. Candidate Required Minimum Qualifications and Skills a) Bachelor’s Degree or equivalent in Computer Science or related field. b) CompTIA A+, Microsoft Certified Professional (MCP) or better. c) Minimum of 18 months years of IT experience. d) Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems. e) Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory. f) Proven analytical, troubleshooting and problem-solving skills. g) Proven ability to multi-task, effectively determine priorities and meet SLA’s. h) Excellent communication relationship-building and internal customer service skills. i) Adaptable and flexible in a fast-changing industry and work environment. j) Willing to work off-hours and weekends when required for projects or emergency support.

Job DescriptionSenior Help Desk TechnicianEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionSenior Help Desk Technician IIEmployment Type: Full Time Department: Help Desk CGS seeks a Senior Help Desk Technician to fulfill the requirements of Level 1 & 2 Help Desk (PC Assist) support services to end users consisting of senior management, attorneys, support staff, contractors, and associated systems for the Executive Office for the United States Attorneys (EOUSA). CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Backup/Restoration admin/support- File Server support- User Account/Mailbox administration- Software/Hardware installation- Handheld device installation/troubleshooting/support- Remote User setup/support/troubleshooting- End-user training- Creation of procedural documentation- Creation of spreadsheets/databases for tracking purposes- Record and update required information for all IT-related tickets utilizing ITIL- Creation of Incident work-log entries- Accurately answer user support questions of software and hardware in the EOUSA office environment- Maintain Account Management forms for new and departed users per Government policy and procedures- Produce proactive reports, trending analysis, service level reporting, process consultation and application of ITIL best practices- Conduct and maintain accountable IT inventories such as laptops, desktops, tablet PCs, printers, MFPs’ accessories, IT supplies, etc. using spreadsheets- Provide desk-side training for new employees and staff, consisting of basic instructions on accessing and using standard desktop applications (e.g. e-Mail, Microsoft Office, etc) and how to access available research database applications- Submit weekly status reports and monthly surveys- Set up and support conference and training rooms for presentations including, audio systems, video systems, A/V distribution systems, computer hardware and software, control programming, microphones, amplifiers, encrypted wireless microphone systems, digital recording and computer/video interface- Utilize online meeting applications such as Adobe Connect to support hardware set-up of microphones and webcams, set-up operations for audio mixing boards and facilitate/monitor/record online meeting sessions Qualifications:- One year or more Adobe Connect or related online meeting center set-up experience. Non-Required, advantageous additional knowledge, experience, or competency considered favorable assets shall include: - ITIL Foundations certification - Change Management experience - Active DOD clearance of Level 6 Public Trust or above Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package:- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board: more information about CGS please visit: or contact:Email: #CJ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job Description IT Field Support Technician provides technical support for all incident and request tickets distributed by the IT Help Desk through IT Service Management System. -Administers desktop support and technical assistance on the installation, configuration, and deployment of workstations, printers, modems, phones, other computing technologies, and various telecommunication The IT Field Support Technician is responsible for upkeep and documentation of local IT hardware and new equipment installations. Includes cabling connections, wire management, emergency power management, and more. -Installation, configuration, and system administration of operating system and application software, upgrades, and patches. -General technical support of PC software products (word processing, spreadsheets, email, graphics products, communications software, etc.). The IT Field Support Technician coordinates and schedules vendor support, maintenance, and repairs. -Participates on a revolving on-call schedule and responds to emergency outages for local sites. Varied working hours may be required to accomplish technical solutions. Remote support of users and sites also required from primary location Company DescriptionAt HeartCentrix Solutions, relationships come first. We partner with clients and candidates with integrity, transparency, and a commitment to long-term success. Backed by Code Report, our platform ensures every candidate is truly qualified and ready to deliver. Come work with us!At HeartCentrix Solutions, relationships come first. We partner with clients and candidates with integrity, transparency, and a commitment to long-term success. Backed by Code Report, our platform ensures every candidate is truly qualified and ready to deliver. Come work with us!

Job Description This is a remote position. What You'll Do: • Provide information about the products and services, • Troubleshoot and resolve product issues and concerns, • Document and update customer records based on interactions, • Maintain detailed and current knowledge of the company's products and services, • Handle customer inquiries and complaints RequirementsWhat You'll Need: • Ability to build rapport with clients, • Ability to prioritize and multitask, • Positive and professional demeanor, • Excellent written and verbal communication skills, • Have a quiet place to work without noise or distractions Required Qualifications: • Be a United States resident, • Must be 18 years of age or older, • High School Diploma or Equivalent, • Pass Background Check, • Pass Drug Screening, • Bilingual in Spanish Technical Requirements: • Desktop/Laptop with Windows 10 or higher, • USB Noise Canceling Headset, • Hardwired to Internet, • Smartphone What We Offer: • Competitive pay (based on experience and performance), • Semi-Monthly pay schedule — paid on the 13st and 27th of each month, • Flexible work-from-home environment, • Paid training and support, • Supportive and team-oriented work culture, • Opportunities for growth and advancement We are currently not hiring in these locations: California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin BenefitsOptional supplemental benefits (Accident, Cancer, Critical Illness, etc.)

Job Description Location: Remote Position/ Work from Home Job Type: Full-Time/Part-Time Compensation: Un-Capped Commission-Based About Us: We’re excited to invite ambitious, friendly go-getters to join our dynamic team as Final Expense Agents. This isn’t a cookie-cutter job—it’s a modern career path built for people who want flexibility, purpose, and real earning potential. You’ll have the freedom to work from anywhere, create a schedule that fits your life, and build a clear path toward financial independence. This opportunity is ideal for career-driven professionals who want room to grow, sharpen leadership and business skills, and genuinely own their success. You’ll work in a thriving virtual environment, receive in-house leads (no cold calling), and have the ability to be contracted with multiple carriers, giving you options that best serve your clients. With a performance-based model and strong support system, you’re not just clocking in—you’re building a future that scales with your goals. Responsibilities: * Identify client needs and recommend tailored insurance solutions * Develop and maintain strong client relationships * Generate leads through networking, referrals, and company-provided resources * Educate clients on available policies and coverage options * Follow up with prospects to close sales and maintain customer satisfaction * Stay informed about industry trends and product offerings * Work independently while collaborating with a supportive team What We Offer: * Competitive commission structure with potential for bonuses * Flexible work schedule (remote position) * Comprehensive training and mentorship programs * Access to top-rated insurance carriers and products * Opportunities for career growth and leadership development * Supportive team culture with ongoing coaching and professional development Requirements: * Insurance license (or willingness to obtain one – we provide guidance) * Strong communication and interpersonal skills * Self-motivated with a results-driven mindset * Ability to work independently and manage time effectively * Basic computer skills for CRM and client management * Technical devices to conduct business laptop, iPad or desktop etc.