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Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and a positive attitude? We’re looking for Outbound Sales Representatives to support a variety of exciting projects for some of the world’s most recognizable brands. In this role, you’ll connect with prospective customers, promote and upsell products and services, and deliver exceptional customer experiences. With our industry-leading training, you’ll be equipped to thrive and grow in a fast-paced, performance-driven environment. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Make outbound and receive inbound calls in a professional and courteous manner, • Educate customers on products and services, identifying upsell opportunities, • Understand customer needs and recommend tailored solutions, • Use internal systems to manage accounts and process orders accurately, • Research and resolve customer issues, coordinating with other departments as needed, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Maintain accurate records and safeguard customer information, • Escalate complex issues to supervisors or appropriate teams, • Stay current with training, updates, and system changes, • Meet attendance, punctuality, and performance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent verbal and written communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and conflict resolution skills, • Customer-focused, empathetic, and solution-oriented, • Ability to multitask and manage time effectively, • Comfortable in a fast-paced, evolving environment, • Team player with strong interpersonal skills

Job Description Survey Party Chief - Location Sierra Blanca, TX Must be willing to Relocate Here. Relocation Assistance Offered. Work includes supervision of a survey crew, coordination meetings with the General Contractor, Owner, Design Team and other Stakeholders, construction staking and review of as-built drawings. The duties of this position will be to maintain survey control and accuracy by maintaining the equipment and referencing the control network daily; stakeout line and grade for the installation of earthwork, piping and structures; record as-built data according to the specifications and as requested for construction progress; support machine control operations; daily office reports and data entry; and maintain updated AutoCAD as-built drawings. In general, this position will need to manage the day-to-day construction staking, existing ground topography, as-built records, AutoCAD updates and other related duties as needed. If you have the desire to earn top pay for the industry and are seeking a challenging position which will offer professional growth in a variety of areas, this position is for you. In addition to your base salary we offer project completion bonuses, travel compensation, insurance, and 100% commitment to your educational and professional development. Ideal Requirements: • PLS, • 5- 8 years of experience as a Surveyor, • Heavy civil background including GPS surveying, earthwork, and underground utilities, • BS degree in Civil Engineering, Construction Management, or similar job experience, • Computer literate in AutoCAD, Excel, Word, and Microsoft Outlook, • Strong plan comprehension & analysis skills, • Thinks positively, and looks for possibilities and opportunities and solutions, • Has enthusiasm and is determined to succeed, • Is motivated, confident, and honest -- someone with great personal integrity, • Paid Vacation, • 401K, • Company Vehicle or compensation for personal vehicle, • Bonus Program, • We treat everyone with respect, • We complete our work right the first time., • We plan, We schedule, We stick with the plan, and meet the schedule Walker River Construction, Inc. is an Affirmative Action/Equal Opportunity Employer. Any request for information or application is strictly confidential.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a skilled and experienced Human Resource Administrator to help drive and support our people initiatives. In this role, you will collaborate closely with leadership to deliver internal HR support and contribute to the continuous improvement of HR processes. The ideal candidate is a dynamic public speaker, personable, creative, dependable, and demonstrates a strong work ethic. Prior experience in call center operations or client services is highly desirable. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Minimum 1 year of experience in HR administration, • Some undergraduate education required, • Strong interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Effective conflict resolution and time management skills, • Strong presentation skills, both written and verbal, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Capable of prioritizing tasks and meeting deadlines efficiently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in HR administration, • Some undergraduate education required, • Strong interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Effective conflict resolution and time management skills, • Strong presentation skills, both written and verbal, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Capable of prioritizing tasks and meeting deadlines efficiently PREFERRED QUALIFICATIONS: • Experience in military, government (local, state, or federal) settings, • Background in contact center environments, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our team is looking for an experienced human resource specialist to support internal HR functions with a special focus on recruitment activities. In this role, you will work with the Talent Acquisition team and operations to coordinate recruiting and hiring functions while providing general HR support. Candidates for this role should be charismatic public speakers, friendly, creative, highly reliable, and possess a strong work ethic. Experience in call center operations or client services is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our locations. We offer bonuses opportunities, comprehensive medical, dental and vision benefits, paid vacation and holidays, and contests incentives. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • General HR support, in partnership with operations, • Ensure timely and accurate entries to the HRIS databases, • Coordinate recruitment activities, • Prepare and submit job reacquisition requests, • Communicate with staff and provide instructions and guidance regarding policies and practices such as payroll, compliance issues, and employment inquiries, • Understand business goals and recommend effective HR strategies, • Monitor employee engagement with a "hands-on" approach that may include remote interactions, • Adapt to the complex and rapidly changing work environment by responding to the macro-economic environment and fiscal policies, • Passion for innovative HR solutions and process improvement, • Drive effective employee relations, retention and reward programs, • Comfort with high volume workload, • Manage multiple priorities, • Excellent organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Specialist or recruiting positions, • Some Undergraduate level education in Human Resources, • Exceptional interpersonal & communication skills, • Working knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Understanding of training tools and techniques, • Possess effective conflict resolution skills, • Possess time management, planning, organizational and multi-tasking skills, • Excellent presentation skills (oral and written), • Ability to work in a professional but fast-paced environment, • Excellent planning, management, and coordination skills, and the ability to work with a variety of learning styles, • Address knowledge, expertise, and performance gaps with constructive feedback, • Comfortable with providing and accepting critical feedback., • Military, local, state or federal government experience is a plus, • Experience working in a contact center environment is a plus, • Graduation from an accredited two-year or four-year college or university is a plus, • SHRM-SCP or similar certification is a plus

Job Description Overview MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Join our fast-growing team and take the next step in your HR career! We’re looking for an experienced Human Resource Generalist to support and implement key people initiatives, foster positive employee relations and retention, ensure compliance with state and federal regulations, and provide comprehensive HR support across the organization. The ideal candidate is a confident communicator, personable, creative, dependable, and driven. Previous experience in call center operations or client services is highly desirable. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Maintain accurate and timely entries in HRIS systems, • Ensure consistent and fair application of HR policies and procedures, • Conduct audits and compliance checks, including payroll and reporting verifications, • Maintain employee records in accordance with legal requirements, • Communicate and implement updates to HR policies and procedures, • Align HR strategies with business goals and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Handle employee relations matters, including conflict resolution and problem-solving, • Adapt to a dynamic and evolving work environment influenced by economic and policy changes, • Drive innovation in HR practices and continuous process improvement, • Lead initiatives related to employee relations, retention, and recognition, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • 2+ years of experience as an HR Generalist, • Bachelor’s degree in Human Resources, Business, or a related field (or equivalent experience), • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills, • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic Call Center Representatives to support a range of inbound and outbound customer service and sales initiatives. In this role, you’ll respond to incoming inquiries, reach out to existing customers to provide support, and promote new products and services. Opportunities are available across various projects, including government programs and some of the world’s most recognized brands. We’re looking for individuals with strong communication skills, a positive attitude, and a commitment to reliability and continuous learning. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls with professionalism and courtesy, • Resolve customer issues efficiently, aiming for first-call resolution, • Research and retrieve information across systems to support customer needs, • Accurately document customer interactions and process claims, • Guide customers through options to find the best solutions, • Use training and resources to answer questions while adhering to scripts and policies, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate team members when necessary, • Participate in training sessions and stay current on updates and procedures, • Follow attendance and scheduling requirements consistently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Minimum age of 18, • High school diploma or equivalent, • Strong written and verbal communication skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with excellent time management, • Problem-solving and conflict resolution skills, • Customer-focused mindset with empathy and patience, • Ability to multitask and work independently, • Team-oriented with a collaborative spirit, • Comfortable in a dynamic, fast-paced environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for sales and customer service? Do you thrive in a fast-paced environment where every call is an opportunity to succeed? If so, we want you on our team! We’re looking for motivated and results-driven Call Center Sales Representatives to join our dynamic team. In this role, you’ll connect with customers over the phone, provide expert product guidance, resolve inquiries, and close sales with confidence. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Use product knowledge and training to recommend solutions and close sales, • Build rapport, listen actively, and address customer needs effectively, • Research account details and collaborate with internal teams to resolve issues, • Manage customer accounts and process orders accurately using our systems, • Follow scripts, policies, and procedures to ensure consistency and compliance, • Protect customer data and handle sensitive information responsibly, • Escalate complex issues to appropriate team members when needed, • Stay current with training, system updates, and team communications, • Maintain excellent attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older with a high school diploma or equivalent, • Strong verbal and written communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable, punctual, and self-motivated, • Skilled in conflict resolution, problem-solving, and negotiation, • Customer-focused with empathy, patience, and responsiveness, • Ability to multitask and manage time effectively, • Team-oriented with a positive attitude, • Comfortable in a fast-paced, evolving environment, • Strong interpersonal skills and relationship-building abilityPreferred Qualifications:, • 1+ year of experience in customer service, sales, technical support, or administrative roles in a contact center, • Experience in state or federal work environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients. In this role, you’ll engage with customers over the phone answering questions, resolving concerns, and identifying opportunities to introduce new products and services. This is a great opportunity for individuals with a positive attitude and strong people skills. If you’ve worked in customer-facing roles such as retail, hospitality, or food service, we encourage you to apply! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls in a friendly, timely, and professional manner, • Resolve customer issues effectively, aiming for first-call resolution, • Research internal systems to locate missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Engage in solution-focused conversations to identify the best options for customers, • Follow scripts, policies, and procedures while using training resources to provide accurate information, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to supervisors or specialized teams when necessary, • Attend training sessions and team meetings to stay up to date on systems and procedures, • Adhere to assigned schedules and attendance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong communication and organizational skills, • Typing speed of at least 20 words per minute, • Basic knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with strong time management, • Ability to troubleshoot and follow up on customer issues, • Strong problem-solving and conflict resolution skills, • Customer-focused with empathy, patience, and professionalism, • Able to multitask, stay focused, and work independently, • Team-oriented with a collaborative mindset, • Comfortable in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Spanish-Speaking Banking Service Representative to support inbound and outbound service projects for our Financial Services clients. In this role, you’ll work directly with banking customers, providing account and product information, resolving inquiries, and delivering a world-class customer experience. This is an experienced-level position offering paid training, competitive compensation, full benefits, and multiple scheduling options. If you’re a reliable professional with strong communication skills and a passion for helping others, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound calls, emails, and live chats with professionalism and empathy., • Provide accurate information about banking products, services, and processes., • Resolve customer issues and disputes efficiently, ensuring first-call resolution., • Escalate complex inquiries to appropriate teams or management when necessary., • Maintain detailed and accurate CRM records of customer interactions., • Follow client-specific procedures for handling financial inquiries and transactions., • Protect sensitive customer data and comply with privacy regulations., • Use internal systems and knowledge bases to support customer needs., • Stay current with training materials, system updates, and policy changes., • Meet attendance, performance, and training requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Minimum 3 years of experience in a call center environment., • Minimum 1 year of experience in a customer service role., • Fluent in English with excellent written and verbal communication skills., • Typing speed of 30–45 WPM with high accuracy., • Ability to multitask across multiple systems and screens while engaging with customers., • Familiarity with Windows PC applications and ability to learn new systems., • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint)., • Strong organizational skills and attention to detail., • Customer-first mindset: empathetic, patient, and solution-oriented., • Reliable and punctual with a strong work ethic., • Ability to thrive in a fast-paced, dynamic environment., • Sound judgment in handling account inquiries and resolution paths.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries and professionally represent some of the most recognizable brands in the world. Candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. There are a wide variety of project openings available representing some of the most recognizable brands in the world. Schedules vary by site and program. This is an entry-level position that offers on the job paid training. Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales or back-office support is a plus. Candidates should be highly reliable, have great communication skills and be willing to constantly learn on the job. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer interactions, you will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues as applicable, • Follow the processes of the Client program and perform all tasks in a courteous and professional manner, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer claims in appropriate systems, • Follow all required scripts, policies, and procedures, • Utilize knowledge base and training to accurately answer customer questions, • Comply with requirements surrounding confidential information and personal information, • Appropriately escalate customer issues with the managerial team, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Ensure first call resolution through problems solving and effective call handling, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking skilled and dependable Contact Center Representative (Level II) to support a variety of inbound and outbound customer service and sales initiatives. In this role, you’ll interact directly with customers to address inquiries, resolve complaints, troubleshoot service issues, and promote relevant products and services. Our clients include government programs and some of the most recognizable global brands. This is a full-time, on-site position that includes paid training and offers clear paths for career advancement into roles such as Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Manage inbound and outbound calls in a courteous, timely, and professional manner, • Resolve customer issues effectively, aiming for first call resolution, • Research internal systems to retrieve missing information and collaborate with other departments as needed, • Accurately document customer interactions and process claims, • Conduct needs-based conversations to identify the best solutions for customers, • Use training resources and knowledge bases to provide accurate information while following scripts and procedures, • Maintain confidentiality and handle sensitive information appropriately, • Escalate complex issues to the appropriate personnel when necessary, • Participate in training sessions and team meetings to stay current on updates and best practices, • Adhere to attendance and scheduling requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Strong written, verbal, and organizational communication skills, • Typing speed of at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Highly reliable with excellent time management and punctuality, • Strong problem-solving, troubleshooting, and follow-up skills, • Conflict resolution and negotiation abilities, • Customer-focused with empathy, patience, and professionalism, • Ability to multitask, self-manage, and stay focused, • Team-oriented with a collaborative mindset, • Comfortable working in a fast-paced, dynamic environment, • Excellent interpersonal skills and the ability to build rapport with customers and colleagues

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. As a day shift Call Center Agent, you will be either dedicated to a specific project or handle blended inbound and outbound phone, chat, and e-mail interactions on behalf of multiple clients. There are a wide variety of project openings for some of the most recognizable brands in the world! In this role, you will provide customer service and educate and upsell customers on products and services. Candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job every day. Schedules vary by site and project. This is an on-site, entry-level position with competitive compensation commensurate with experience. Bi-lingual (Spanish-speaking) candidates are encouraged to apply. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers nationwide each week to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you must be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner., • Ensure first-call resolution through problem-solving and effective call handling., • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems., • Lead fact-finding discussions to determine the best options for the customer., • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures., • Comply with requirements surrounding confidential information and personal information., • Escalate customer issues to the appropriate staff for resolution as needed., • Attend meetings and training to stay up to date on program knowledge, systems, and process changes., • Adhere to all attendance and work schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of the Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking enthusiastic and dependable Call Center Agents to support a variety of inbound and outbound customer service and sales projects for our diverse client base. In this role, you’ll work evening shifts assisting customers with inquiries, making outbound calls to existing clients, resolving service-related issues, and promoting new products and services. If you’re a strong communicator, eager to learn, and committed to reliability, this is a fantastic opportunity to launch your career with us. Our industry-leading training program and clear advancement paths such as Supervisor, Trainer and Operations Management ensure your growth and success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? In this role, you handle inbound and outbound calls, helping to support customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls professionally and efficiently, • Resolve customer issues on the first call through effective problem-solving, • Research and retrieve information across systems to support customer needs, • Accurately document and process claims and inquiries, • Guide customers through options to find the best solutions, • Follow scripts, policies, and procedures while using your training and resources, • Maintain confidentiality and handle personal information with care, • Escalate complex issues to the appropriate team members, • Stay current by attending training sessions and reviewing updates, • Adhere to attendance and scheduling expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • 18 years of age or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Typing speed of at least 20 WPM, • Basic proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Dependable with excellent attendance and punctuality, • Skilled in troubleshooting and resolving customer concerns, • Customer-focused, empathetic, and patient, • Able to multitask, stay organized, and work independently, • Team-oriented with a passion for helping others, • Comfortable in a fast-paced, dynamic environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural communicator with a drive to help people and close sales? We’re hiring Call Center Representatives to support inbound and outbound customer interactions for major brands in retail, telecommunications, and software. In this role, you’ll assist both residential and business customers, resolve issues, retain accounts, and upsell products and services all while building valuable career experience in a fast-paced, supportive environment. No prior contact center experience required we welcome candidates from customer-facing industries like hospitality, retail, and food service! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls with professionalism and empathy, • Listen actively to customer concerns and resolve issues effectively, • Use internal systems to manage accounts and complete service tasks, • Identify sales opportunities and apply upselling techniques, • Clearly explain products, services, and processes to customers, • Escalate customer dissatisfaction when necessary, • Aim for first-call resolution through strong communication and problem-solving Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Typing speed of 20+ WPM, • Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management, • Strong problem-solving, negotiation, and conflict resolution skills, • Customer-focused: empathetic, patient, and responsive, • Ability to multitask and self-manage in a fast-paced environment, • Team-oriented with excellent interpersonal skillsPreferred, • 1+ year experience in customer service, sales, tech support, or administrative roles, • Experience in a contact center or government-related work environment

Customer Service / Remote] - Anywhere in U. Competitive salary / 100% paid PPO Medical, dental & vision / 401k match / PTO / Home office budget - As a Customer Support Specialist at Paradigm, you will: Provide exceptional customer service to clients via phone and email; Troubleshoot and resolve cust

Location:** Remote (must have access to a physical Mac) Fluent Language Skills Required: English Why This Role Exists Mercor is supporting a high-priority data collection initiative aimed at improving how AI systems understand complex software interfaces and real-world, multi-step workfl

If the idea of getting paid to voice your opinions, test products, and contribute to market innovation appeals to you - and you're looking for flexible, work from home opportunities — this is your chance!. We're currently looking for individuals across the country to take part in online paid resea

Remote Jobs are now available in your area. Great pay and flexible hours. Easy apply online. This position is a work from home position. You will not need to come into the office. No Experience Needed. Benefits: Health Insurance, 401K, Vacation& PTO. Apply now! Work from home roles are a critical part of our mission to deliver timely, accurate and professional customer service to all customers. This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Employees communicate with customers primarily through phone and email and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a Talent Acquisitions Specalist to join our team. The ideal candidate should have at least 3 years of Recruiting or Human Resources experience. If you are a motivated, goal-oriented individual who works well independently and with a team, apply with us today! To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities As a Talent Acquisition Specialist, you are responsible for the entire recruitment life cycle. You will manage inbound and outbound telephone calls with potential candidates. You will complete phone interviews, schedule on-site interviews, process on-site interviews, track the hiring process within our system, and assist with the development of new recruiting processes and tools. You will complete data entry in our employee data base and manage personnel filing along with other duties. Key Responsibilities: • Travel off-site to attract qualified candidates by posting fliers, networking through the community, and attending job fairs., • Collaborate with Talent Acquisition Manager with ideas for new advertising channels, drive employee referral contests, and manage open house events., • Perform a variety of administrative tasks in support of hiring quality candidates in a timely manner, including criminal background checks and drug screens., • Complete daily and weekly reports on recruitment activities and statistics., • Maintain employment records., • Keep employee files up to date and organized efficiently., • Perform various tasks within the human resources systems to maintain employee information and time keeping data., • Stay up to date on employment laws. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives, • Align HR strategies with business objectives and recommend improvements, • Foster employee engagement through proactive, hands-on approaches (including remote interactions), • Adapt to a dynamic work environment influenced by economic and policy changes, • Champion innovative HR solutions and continuous process improvement, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Ability to provide and receive constructive feedback, • Experience in military, government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job DescriptionDescription: Opportunity Summary: At Valor Healthcare, we are deeply committed to serving those who have served our nation. We are seeking compassionate, mission-driven therapists with a passion for working with veterans, military members and their families, providing evidence-based care tailored to the unique challenges they face. Our expanding network provides the chance to create meaningful impact each day—supporting veterans in navigating post-service life, assisting military members and their families during active service, and promoting personal well-being by managing mental health conditions. If you are dedicated to delivering exceptional care and want to be part of a supportive, veteran and military focused community, we invite you to join us in honoring and serving our heroes. Benefits of this role: • Set your own schedule around your current job! This position will be a 1099 independent contract role., • Fully remote if you reside in the United States., • Paid per session as an independent contractor., • You provide excellent mental health care to our nation’s heroes, and we will take care of the rest!, • You get the opportunity to provide compassionate, evidence-based care to veterans. Your expertise can change lives! Responsibilities: • Provides individual and group interventions to support patients that are coping with health psychology presentations related to mental health diagnoses (e.g., sleep, pain, adherence to medical regimen, adjustment to illness), psychosocial stressors, grief or phase of life difficulties (e.g., discrimination, stress management, coping with loss, transition to civilian life), and mild-moderate severe mental health presentations., • Provide cognitive screening to address specific functional and/or cognitive ability questions., • Provides immediate access to clinical assessment and appropriate collaborative care and treatment for those experiencing mental health symptoms or behavioral health issues., • Provides individual and group interventions to support patients that are coping with health psychology presentations (e.g., sleep, pain, adherence to medical regimen, adjustment to illness), psychosocial stressors, grief or phase of life difficulties (e.g., discrimination, stress management, coping with loss, transition to civilian life), and mild-moderate mental health presentations., • Provides cognitive screenings to address specific functional and/or cognitive ability questions as indicated., • Must independently complete through psychosocial assessments to determine the psychosocial functioning and needs of the patient and their families., • Must possess a working knowledge and experience in use of medical and mental health diagnoses, disabilities, and treatment procedures including acute, chronic, and traumatic illnesses, common medications and their effects/side effects, and medical terminology., • Follow suicide prevention guidelines and risk assessment documentation and training requirements., • Completes thorough psychosocial assessments and includes pertinent information in all the required areas of functioning in order to determine appropriate diagnoses and other treatment-related conclusions., • Provides a Diagnostic and Statistical Manual of Mental Disorders (DSM) diagnosis to determine the psychosocial functioning and needs of patients and/or their families., • Provides emergency/crisis interventions that are provided to the patient to stabilize. Engages in rapid assessments and develops crisis management plans., • Provides psychotherapy as individual, group &/or family interventions when clinically indicated/appropriate and when of therapeutic benefit to the recipients., • Maintains knowledge of Veteran's benefits and services, community resources, and process for making appropriate referrals to community and other governmental programs or agencies., • Provides case management services to the patient and their families throughout the continuum of care., • Adheres to the clients regulations regarding documentation and completion of encounters. Requirements: Requirements: • Licensure: Must be licensed to practice independently in ANY state; Psychologist, Licensed Professional Counselor (LPC), Licensed Mental Health Clinician (LMHC), Licensed Marriage and Family Therapist (LMFT), Licensed Clinical Social Worker (LCSW), • Psychologist: Must have PsyPact in addition to state license., • Education: Depending on license type, must have either a master's degree in social work, counseling or related field from an accredited program or a doctoral degree in psychology from a graduate program., • Experience: Must have a minimum of 2 years’ experience practicing therapy independently, • Preferred experience: Experience providing therapy to with veterans and military members., • The therapist has experience in providing consultation about mental health diagnosis and appropriate treatment plans to professionals representing a variety of disciplines, particularly concerning psychiatrically and medically complex patients., • The therapist has familiarity with the full range of DSM5 clinical presentations and experience with associated brief, evidence based psychological intervention for mild, moderate and severe presentations., • The therapist has general knowledge regarding mental health assessment and treatment., • The therapist has general knowledge regarding Substance Use Disorders, Mood Disorders, Anxiety Disorders and Serious Mental Illness (SMI); and skill/experience with treating patients within a Veterans' Hospital PTSD and MHC setting who may present with all forms of Mental Health and Behavioral Health concerns and comorbidities., • The therapist has assessment and intervention skills, as well as some specialized experience with Evidence-Based Treatment., • Ability to work effectively within interdisciplinary teams., • The therapist has knowledge of thorough risk assessment and mental health crises procedures and should have skill in leading interdisciplinary treatment teams in intervening in patient mental health crises., • Experienced in one or more Electronic Health Records, • Microsoft Office (Word, Excel, Outlook, PowerPoint, and Teams), • Must be a US citizen and reside in the United States. Preferred Modalities For Depression: • Acceptance and Commitment Therapy (ACT), • Cognitive Behavioral Therapy (generalist), • Cognitive Behavioral Therapy for Insomnia (CBT-I), • Interpersonal Therapy, • Problem-Solving Therapy, • Mindfulness-based Cognitive Therapy (MCBT), • Short-term Psychodynamic Psychotherapy Preferred Modalities For Trauma: • Cognitive Processing Therapy, • Prolonged Exposure (PE), • Eye Movement Desensitization and Reprocessing (EMDR), • Dialectical Behavioral Therapy skills training, • Cognitive Behavioral Therapy for Insomnia (CBT-I), • Training related to the management of suicide risk (e.g., CBT for Suicide Prevention)

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business objectives and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a fast-changing work environment influenced by economic and policy shifts, • Drive innovation in HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Site Director is responsible for the management and development of supervisors and all other operational management associated with day-to-day contact center operations. Operationally, the Associate Director is responsible for the development and implementation of all operational strategy the ensures that performance, culture and overarching contact center controls and processes are aligned with corporate and client objectives. This role works closely with corporate leadership and requires a high degree of initiative, sound judgment and leadership. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage Sales Supervisors, • Oversee quality, production, and hours., • Assist with implementation of strategic sales plans, ensuring they are in alignment with corporate objectives, • Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity, • Directs sales forecasting activities and sets performance goals and objectives accordingly, • Review and provide guidelines and best practices for maintaining competitive edge, • Develop and maintain strategy on ensuring customer satisfaction on all sales transactions, • Analyze and respond to changing market conditions, to include competitive benchmarking, • Analyze trends which includes producing statistical reports on individual performance and sales trends, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of Supervisors, • Responsible for weekly payroll review and submission to ensure correct entries, • Building management of all building maintenance., • Responsible for the physical security of the building, • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for experienced call center contact tracing supervisors to support commercial and public sector clients. Supervisors in this are responsible for the attendance, performance, and process adherence of a team of 15-25 contact tracing representatives. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? The Customer Service Supervisor position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. The Customer Service Supervisor conducts regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. A Customer Service Supervisor works closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound and outbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Enterprise Account Managers are responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. Our Enterprise Account Managers are responsible for the following tasks: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager III to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Account Managers are responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. Our Enterprise Account Managers are responsible for the following tasks: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Requires 10+ years of experience, • Must have the ability to learn customer service software applications, • Proficient in Microsoft Office Suite products, • Experience managing complex business process, • Effective communication skills, • Problem-solving and analytical ability, • Ability to multi-task in a fast-paced environment, • High school diploma or equivalent, • Minimum 18 years of age, • Lean Six Sigma, Six Sigma, and project management certification are a plus

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for leadership, we want to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise and support a team of contact center agents to meet performance targets and client SLAs., • Monitor real-time operations, manage schedules, and ensure adherence to workforce plans., • Provide coaching, feedback, and performance evaluations to drive continuous improvement., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA, Training, and Workforce teams to align on goals and improve service delivery., • Analyze performance reports and implement action plans to address gaps., • Foster a positive, high-performance team culture focused on customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Diploma or degree in Business, Communications, or a related field (preferred)., • 2+ years of experience in a supervisory role within a BPO or contact center., • Strong leadership, coaching, and communication skills., • Solid understanding of contact center KPIs, tools, and technologies., • Proficiency in Microsoft Office and CRM/contact center platforms., • Ability to work flexible shifts, including weekends or holidays.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job Description Business Development Manager (BDM) US MILITARY: REMOTE POSITION Syndetix is looking for someone who networks, makes connections, builds relationships, and pursues opportunities. We offer a superior line of innovative products that enable mission critical success. Our technologies have shown real-world mission performance and success and are the tools of choice for military, intelligence agencies, and law enforcement nationwide. The Business Development Manager (BDM) will lead the efforts in our military customer base- product sales division. SPECIFIC RESPONSIBILITIES: The Business Development Manager (BDM) is a key contributor for the identification, targeting and capture of viable new business and working as part of a sales team led by the Chief Executive Officer (CEO). The BDM is responsible for establishing and maintaining key customer domestic and international business relationships. PRINCIPLE ACCOUNTABLITIES: • Lead product sales efforts within a customer focus area to include initiating calls to prospective clients, preparing capability briefings and information packets, conducting client meetings to uncover, create opportunities that lead to new business and expand relationships., • Use consultative selling techniques to better understand customer desires and thus create customer-centric solutions., • Develop and implement multi-level and multi-dimensional customer contact plans., • Proficiency in Bid and Proposal, to include technical writing, pricing, and personnel manning is a must., • Works with company staff to ensure all appropriate resources are utilized to respond to request for proposals., • Analyzes government marketplace to identify business opportunities that match company capabilities and experience., • Conducts capture planning, manage proposal preparation, submission, closure and follow up., • Identify and establish relationships with key government agencies and military decision makers., • Develop and maintain a prioritized pipeline., • Input of opportunities to Marketing Opportunities Database and CRM., • Win/Loss analysis, lessons learned and related process improvements., • Attend workshops, trade shows, and seminars to maintain deep understanding of market segment and customer environment in addition to making new relationships., • Identify new business opportunities., • Develop new relationships to grow business and help the company expand., • Advanced Degree in a related field and 3+ years of Business Development experience., • Operates with the highest level of personal integrity., • Computer literate; familiar with general PC software (e.g., Windows, MS Office), • Good written and oral English language skills., • Military experience required ideally through service in one of the US armed forces., • Existing Military market contacts within both U.S. DOD and foreign defense agencies., • Good interpersonal and people management skills., • Good presentation and communication skills., • Good oral and written communication skills. This position requires the candidate to be able to obtain and maintain a SECRET security clearance. To obtain a clearance, the candidate will need to be a US Citizen and show proof of citizenship. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. Background check and drug screen required (every external new hire in the U.S.) COMPANY OVERVIEW: Syndetix is a corporation that builds, designs, and engineer technologies that protects those who protects us. We provide high-caliber design and engineering services for the Department of Defense, Department of Justice, and civilian markets. With more than 30 years' experience, we bring the highest level of technical expertise to provide advanced solutions to the design, development and testing of mission critical systems. We provide superior rapid systems engineering design, development, and fabrication as well as operational support for the test and evaluation community. Our home office is located in Las Cruces, New Mexico. Syndetix is an Equal Opportunity/ Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, or membership in any group protected by federal, state, or local law. Job Type: Full Time Benefits: 401K 401K matching Dental Insurance Employee assistance program Flexible Spending Account Health Insurance Life Insurance Paid Time Off Tuition Reimbursement Vision Insurance

Office Clerical / Remote] - Anywhere in U.Flex Schedule / Health insurance / 401(k) matching - As a Administrative Assistant, you will: Manage and maintain calendars and schedules for multiple executives and team members; Coordinate and schedule meetings, interviews, and events; Respond to emails, p

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Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Bilingual Contact Center Representatives to support inbound and outbound customer service, sales, and account support for a wide range of clients, including commercial and public sector programs. In this on-site, entry-level position, you’ll handle customer inquiries, resolve issues, and identify opportunities to upsell products and services. Whether you're coming from retail, hospitality, or another customer-facing industry, your communication skills and positive attitude will set you up for success. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Use internal systems to manage accounts, process claims, and update records, • Identify sales opportunities and apply upselling techniques when appropriate, • Respond to inquiries while maintaining confidentiality and data privacy standards, • Research and resolve complex issues, coordinating with other departments as needed, • Follow all required scripts, policies, and procedures, • Escalate unresolved or sensitive issues to the appropriate team or supervisor, • Stay current on program updates by attending training and reviewing materials, • Meet performance goals and adhere to attendance and schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a bilingual communicator with a passion for delivering exceptional customer experiences? We’re hiring Customer Service Representatives to support banking customers across the country. This is an entry-level role with paid training, ideal for individuals who are empathetic, tech-savvy, and eager to grow in a fast-paced environment. You’ll be part of a dynamic team handling inbound customer service, help desk, and back-office processing for both commercial clients and government programs. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound calls, emails, and live chats in a courteous and professional manner, • Listen actively to understand customer needs and provide accurate solutions, • Troubleshoot basic technical issues and escalate complex cases appropriately, • Ensure first-call resolution through effective problem-solving, • Follow client-specific processes and scripts with professionalism, • Use internal knowledge bases and training materials to answer inquiries, • Maintain accurate customer records in CRM systems, • Document call outcomes and resolutions clearly and thoroughly, • Handle financial inquiries with strict adherence to compliance and confidentiality standards, • Meet attendance and training requirements consistently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent required, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management skills, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required), • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are actively seeking experienced Customer Service Representatives to support both inbound and outbound service initiatives for our Financial Services clients. This role is ideal for professionals who are passionate about delivering exceptional service and are committed to supporting our members, employees, and communities with excellence. As a Customer Service Representative, you will engage directly with banking customers to provide product and account information, resolve inquiries, and assist with various banking processes. This position requires strong communication skills, a willingness to learn, and a high level of reliability. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound calls, emails, and live chats in a courteous and professional manner, • Understand customer needs and provide effective solutions, • Escalate complex issues appropriately, • Ensure first-call resolution through problem-solving and active listening, • Accurately document interactions in CRM systems, • Follow all client protocols, scripts, and confidentiality requirements, • Maintain punctuality and meet attendance expectations Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be at least 18 years old, • High School Diploma or equivalent required, • Minimum 3 years of call center experience, • At least 1 year in a customer service role, • Proficient in multitasking across multiple systems while on calls, • Typing speed of 30–45 WPM, • Fluent in English (spoken and written), • Comfortable with Windows PC applications and Microsoft Office Suite, • Strong organizational and communication skills, • Customer-focused with a positive, team-oriented attitude, • Reliable and punctual with strong problem-solving abilities, • Able to adapt in a fast-paced, dynamic environment

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are currently hiring Customer Service Representatives to support both inbound and outbound service projects for our Financial Services clients. We’re looking for skilled professionals who are committed to delivering exceptional service to our customers, employees, and communities. In this role, you will engage directly with banking customers providing information on products and accounts, resolving issues, and answering questions related to banking processes. Ideal candidates are strong communicators, eager to learn, and dependable. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound calls, emails, and live chats in a professional and timely manner, • Understand customer needs and provide accurate, effective solutions, • Escalate complex issues to appropriate teams when necessary, • Ensure first-call resolution through active listening and problem-solving, • Follow client-specific procedures and maintain a courteous approach at all times, • Use internal knowledge bases and training to answer customer questions, • Maintain accurate and detailed records in CRM systems, • Handle financial inquiries with strict adherence to confidentiality and compliance standards, • Follow all scripts, policies, and procedures, • Meet attendance and training requirements consistently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High School Diploma or equivalent required, • Minimum 3 years of experience in a call center environment, • At least 1 year in a customer service role, • Ability to multitask across multiple systems while on calls, • Typing speed of 30–45 WPM, • Fluent in English (spoken and written), • Comfortable with Windows PC applications and able to learn new systems, • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint), • Strong organizational, written, and verbal communication skills, • Customer-focused with empathy, patience, and responsiveness, • Reliable and punctual with a strong work ethic, • Skilled in conflict resolution and decision-making, • Able to thrive in a fast-paced, dynamic environment, • Excellent interpersonal skills and a collaborative mindset

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Join a team that supports leading global brands and government clients through exceptional customer service and technical support. We’re looking for Customer Service Agents who are passionate about solving problems, helping people, and delivering high-quality service across inbound calls, help desk support, and back-office operations. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Respond to inbound and outbound customer inquiries with professionalism and empathy, • Identify customer needs and deliver clear, effective solutions, • Troubleshoot basic technical issues and guide users through processes, • Use internal systems to research and resolve service requests, • Document customer interactions and claims accurately, • Follow scripts, policies, and compliance protocols, • Escalate unresolved issues to the appropriate teams, • Stay informed through regular training and team updates, • Maintain reliable attendance and punctuality Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Age 18+ with a high school diploma or equivalent, • Excellent communication and organizational skills, • Typing speed of 20+ WPM, • Basic knowledge of Microsoft Office (Word, Excel, Outlook) and Windows OS, • Dependable, punctual, and self-motivated, • Strong problem-solving and customer service mindset, • Ability to multitask and work independently in a fast-paced environment, • Team player with great interpersonal skills Preferred (Not Required) • 1+ year experience in customer service, tech support, sales, chat, or admin roles, • Experience in government or public sector environments

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a strong communicator who thrives in a fast-paced environment and enjoys helping others? We’re hiring Bilingual Call Center Representatives to support inbound customer service, help desk, and back-office processing for both commercial clients and public sector programs. In this role, you’ll interact with customers across the country, resolving inquiries, troubleshooting basic technical issues, assisting with product and process-related questions, and representing some of the most recognized brands in the world. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer contacts professionally and efficiently, • Listen actively to understand customer needs and provide accurate solutions, • Use internal systems and tools to manage accounts and process inquiries, • Identify and act on sales opportunities to promote products and services, • Clearly explain product features and processes to customers, • Escalate complex or dissatisfied customer issues to management, • Ensure first-call resolution through effective troubleshooting and communication, • Stay up to date on program changes by attending training and reviewing materials, • Maintain accurate documentation of customer interactions in CRM systems, • Adhere to all scripts, policies, and confidentiality requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications: • Must be 18 years or older, • High school diploma or equivalent, • Strong written and verbal communication skills, • Ability to type 20+ words per minute, • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), • Familiarity with Windows operating systems, • Reliable and punctual with strong time management and self-motivation, • Skilled in conflict resolution, problem-solving, and customer empathy, • Able to multi-task, stay focused, and work independently, • Team-oriented with a strong customer-first mindset, • Comfortable working in a fast-paced, dynamic environmentPreferred (Not Required):, • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support, • Experience working on state or federal programs

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Service Representatives to support both inbound and outbound service projects for our Financial Services clients. We’re looking for dedicated professionals who are committed to delivering world-class service to our customers, employees, and communities. In this role, you’ll interact directly with banking customers providing product and account information, resolving inquiries, and assisting with banking processes. Ideal candidates are excellent communicators, quick learners, and dependable team players. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact with hundreds of customers each week across the country to resolve support issues and ensure a best-in-class customer experience. You will need to be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Respond to inbound calls, emails, and live chats in a professional and timely manner, • Understand customer needs and provide accurate, effective solutions, • Escalate complex issues to appropriate teams when necessary, • Ensure first-call resolution through active listening and problem-solving, • Follow client-specific procedures and maintain a courteous approach at all times, • Use internal knowledge bases and training to answer customer questions, • Maintain accurate and detailed records in CRM systems, • Handle financial inquiries with strict adherence to confidentiality and compliance standards, • Follow all scripts, policies, and procedures, • Meet attendance and training requirements consistently Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. MCI provides all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High School Diploma or equivalent required, • Minimum 3 years of experience in a call center environment, • At least 1 year in a customer service role, • Ability to multitask across multiple systems while on calls, • Typing speed of 30–45 WPM, • Fluent in English (spoken and written), • Comfortable with Windows PC applications and able to learn new systems, • Basic proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, SharePoint), • Strong organizational, written, and verbal communication skills, • Customer-focused with empathy, patience, and responsiveness, • Reliable and punctual with a strong work ethic, • Skilled in conflict resolution and decision-making, • Able to thrive in a fast-paced, dynamic environment, • Excellent interpersonal skills and a collaborative mindset

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a natural problem solver with a passion for helping others? We’re looking for Customer Service Agents to join our growing team immediately! In this role, you’ll handle inbound calls, troubleshoot basic technical issues, build strong customer relationships, and identify opportunities to upsell products and services all while representing some of the world’s most recognized brands. This is more than just a job it’s a chance to launch your career with a company that values growth, learning, and advancement. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound calls in a professional and friendly manner., • Resolve customer issues efficiently, aiming for first-call resolution., • Research and coordinate with other departments to resolve complex inquiries., • Accurately document customer interactions and claims., • Use our knowledge base and training to answer questions and follow procedures., • Protect customer privacy and handle sensitive information with care., • Escalate issues when necessary to ensure customer satisfaction., • Stay up to date with training, meetings, and process updates., • Maintain excellent attendance and punctuality. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: Qualifications • Must be 18 years or older., • High school diploma or equivalent., • Strong communication and organizational skills., • Ability to type at least 20 WPM., • Basic knowledge of Microsoft Office and Windows OS., • Reliable attendance and punctuality., • Strong problem-solving, conflict resolution, and multitasking skills., • A customer-first mindset: empathetic, patient, and responsive., • 1+ year of experience in customer service, tech support, sales, chat, or admin roles., • Experience in a contact center or government-related work.