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As a Call Center Agent, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, and providing exceptional service over the phone. You will handle a high volume of inbound and outbound calls in a timely manner, ensuring customer satisfaction and retention. Responsibilities: Answer incoming customer calls promptly and professionally. Provide accurate information about products, services, pricing, and availability. Assist customers with placing orders, processing returns, and resolving billing inquiries. Troubleshoot and resolve customer issues and complaints effectively and efficiently. Escalate complex issues to appropriate departments or supervisors for resolution. Follow up with customers to ensure their concerns are fully addressed and resolved. Keep detailed records of customer interactions, transactions, comments, and complaints. Adhere to company policies and procedures regarding customer interactions, confidentiality, and data security. Meet or exceed performance goals, including call handling metrics, quality assurance standards, and customer satisfaction targets. Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques. Collaborate with team members and supervisors to improve processes, share best practices, and achieve collective goals. Maintain a positive and professional attitude in all customer interactions, even in challenging situations. Stay informed about industry trends, competitor activities, and new product offerings to better serve customers and provide relevant information. Flexibility to work in shifts, including evenings, weekends, and holidays, as required by business needs. Qualifications: High school diploma or equivalent; additional education or certification in customer service or related field is a plus. Previous experience in a customer service or call center environment preferred. Excellent communication skills, both verbal and written, with a clear and professional phone manner. Strong active listening skills and the ability to empathize with customers' concerns. Proficiency in computer skills, including typing, navigating multiple systems, and using CRM software. Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. Problem-solving skills with a proactive and solutions-oriented approach. Attention to detail and accuracy in data entry and documentation. Ability to work independently with minimal supervision and as part of a team. Adaptability to changing policies, procedures, and technology. Working Conditions: Office environment with prolonged periods of sitting and using a computer. High volume of incoming calls with varying levels of complexity and urgency. Occasional exposure to stressful or challenging customer interactions. Shift work may be required, including evenings, weekends, and holidays. Benefits: Competitive salary commensurate with experience. Flexible work schedule and remote work opportunity. Professional development and training opportunities. Health insurance, retirement plans, and other benefits package options. $30-40 per Hourly Rate.
We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: - Are you a “people person”? - Can you work remotely (from home or elsewhere) while being part of a team? - Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: - Have a good work ethic - Be coach-able and goal orientated - Have integrity & ethics and pass a background check - Possess excellent communication skills - Want a "career" position, not just a "job", which offers promotions to management (optional) - Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) - Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.
We are the NY division of a global FORTUNE 500 company, publicly traded on the NYSE. Since 1951 we have successfully assisted union workers with their benefit packages. They are requesting our services and we are responding to their requests. There is no cold calling, soliciting or prospecting. We work with "blue collar" workers such as teachers, constructions workers, nurses, home health aids, electricians, actors, MTA workers and many more. Since the Corona virus began, we have gone 100% remote and our company has grown over 38%! We are looking to grow again this year by continuing to hire, train and promote our new remote hires. To accomplish this, we seek applicants who want a career position with an option of being groomed into management. TO APPLY YOU MUST LIVE IN EITHER: NY or NJ. Ask yourself: - Are you a “people person”? - Can you work remotely (from home or elsewhere) while being part of a team? - Are you organized and can you multitask? If you answered “Yes” to the above questions, please continue to read…. You must: - Have a good work ethic - Be coach-able and goal orientated - Have integrity & ethics and pass a background check - Possess excellent communication skills - Want a "career" position, not just a "job", which offers promotions to management (optional) - Bi-lingual not a requirement but a PLUS! (We do have Spanish speaking clients.) - Be authorized to work in the United States We offer: • Initial and continuous training with an ongoing mentor • Benefits after 90 days including union membership • Stock options • Health benefits available • Promotions based on results not seniority for remote workers • Yearly incentive trip for 2 • Weekly productivity bonuses for remote workers To be considered as a candidate, please FORWARD YOUR RESUME TO US, ASAP. All accepted applicants will be contacted back via email within 24-48 hours to schedule an initial virtual ZOOM interview as we need to fill these positions immediately.
We are an established media technology firm looking for talented, experienced sales people to sell our media packages. Qualified candidates will have direct experience in media or marketing services sales and ideally a network of client relatioinships. Our clients range from small business to Fortune 500 brands. We provide access to high value (Times Square/Las Vegas billboards, other out of home, television, radio, and other digital) low friction placements that are both targeted and able to be tracked. We speed up the buying and placement process running most programs within 24 hours of purchase. Training and support provided. This is a fully remote commission only position to start but can grow into more. Our headquarters is on Fifth Avenue in the Flatiron/NoMad area of Manhattan and an in office interview or periodic meeting attendance may be required. Please apply with resume, prior direct experience, and why you would be an incredible fit!
No Experience? No Problem! Here at SCI - we believe in giving everyone a chance to excel. You don't need prior experience to thrive in our remote roles; we will provide you with the training and support you need to succeed. If you're eager to learn and grow, we encourage you to apply. Hiring a procurement Specialist/ Analyst to support our shared services enterprise procurement team. Our team is comprised of five procurement teams responsible for buying our I.T materials and services across a range of components and hardware from our verified supliers and vendors through complex technical and facilities services. The procurement team manages and facilitates procurement from purchases through payment to support the donation of the required IT equipments. The Non-Product procurement team is a high volume, fast paced team that relies heavily on metrics to drive value throughout the end-to-end procurement process. Our ideal candidate will be able to manage multiple priorities, facilitate inspection of packages received and delivery, and develop lasting relationships with the supply base. Primary Responsibilities: 1. Reshipping, sorting and repackaging of delivered goods. 2. Obtaining proposal/quotation activities 3. Documentation write-up 4. Selecting qualified suppliers and perform due diligence 5. Package management and delivery assurance 6. Review of statements of Work 7. Creating Non-Disclosure Agreements and/or Proprietary Information Experience in any of the following: 1. Purchase order management on online stores (Walmart, Target, Bestbuy, affirm) including documentation 2. Excellent time management skills, with the ability to manage multiple priorities simultaneously 3. Understand how to identify and escalate issues (how and when) 4. Experience with analysis and problem solving 5. Negotiation skills (internal, across the businesses; external with suppliers) 6. Leadership skills – influence, presence, ability to interface internally and with suppliers 7. Ability to effectively interface with senior management on major matters pertaining to its policies, plans, and objectives 8. Ability to develop peer relationships with senior executives, cross functional teams, customers, and program manager
Zebra Strategies is a qualitative & quantitative research firm that specializes in content related to vulnerable, under-served, and cross-cultural populations. The firm is passionate about understanding the importance of nuance in culture, ethnicity and socioeconomics. Be Curious, Not Judgmental. Zebra Strategies is seeking Full-time and Part-time Market Research Recruiters and Interviewers to conduct the screening, recruitment, and scheduling of quality participants to participate in market research projects such as focus groups, individual interviews, mock juries, and diaries. You may also work in the field completing Intercept studies. The primary responsibility of the Recruiter/Interviewer is to find qualified participants for research studies. Using the questionnaire instructions, your skills, and sound judgment, you will determine which possible participants best fit the project during the screening process. To be successful in this role, you should be well-organized, have excellent written and verbal communication skills, and have strong attention to detail. Zebra Strategies offers a comprehensive benefits package with eligibility for medical coverage and paid holidays upon the date of hire. There are also retirement plan offerings after one year of service. A more detailed description of employee benefits will be available during the interview process. Essential Job Functions · Specialize in recruiting for all groups with a specific focus based on client requests · Attracting and sourcing candidates, pre-screening, and presenting qualified candidates to the project manager · Internally and externally soliciting recruitment referrals · Serving as the main point of contact throughout the research process · Participate in research onboarding to ensure the recruit is prepared to participate in the focus group · Maintain contact records, such as calls, texts, emails. · Update spreadsheets, call lists and daily tracker · Send confirmation letters, make confirmation calls, confirm participant tech checks. . Conduct intercept studies · Perform other duties as assigned Qualifications · Excellent verbal (heavy phone contact) and written communication skills. Bilingual English/Spanish is a plus. · High computer literacy and program savvy with excellent MS Office knowledge, G-Suite for business including Excel and PowerPoint · Dependable remote computer equipment and internet service skills for frequent on-camera meetings, including Google Meet, Microsoft Teams, Zoom, etc. · Outstanding organizational and time management skills · Attention to detail · Ability to be agile and adapt to changing priorities · Strong customer and client service skills and follow-up · General knowledge of qualitative marketing is a plus · Prior experience working as a Recruiter in the Market Research industry is a plus Job Types: Full-time, Part-time Pay: $20.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Dental Insurance Health Insurance Paid time off Vision insurance Schedule: 4-hour shift 8-hour shift At least one day in the weekend People with a criminal record are encouraged to apply Work Location: Hybrid remote in New York, NY 10027 3 days in office
Blue Ridge Home Care is seeking a motivated and results-driven individual to join our team as a Marketer. As a Marketer, you will be responsible for promoting agency services and ensuring that our clients receive high-quality care in accordance with their contracted plan of care. Key Responsibilities: Marketing: Develop and implement strategies to promote agency services and increase client referrals. Client Management: Maintain ongoing communication with clients, their legal or family representatives, and agency assigned caregivers to ensure their needs are met. Quality Assurance: Ensure that services are provided in compliance with state regulatory requirements and agency standards. Performance-Based Compensation: Your compensation will be performance-based, with incentives based on the number of cases you bring in and the quality of service provided. Compliance: Adhere to all company policies and procedures, as well as local, state, and federal regulations. Maintain confidentiality of all company records. Background Check and Drug Screening: Successfully complete a Criminal History Records, Background check, drug screening, and agency post-probation orientation as required by New York state code. Reporting Structure: You will report directly to the Agency Director of Operations for all administrative and operational purposes. Benefits: Benefits are not currently offered with this position. We will notify you immediately when we are prepared to begin offering a benefit package. Please consult your employee handbook or the Agency Administrator for other benefit information. Qualifications: Previous experience in marketing or sales preferred. Strong communication and interpersonal skills. Ability to work independently and meet performance targets. Knowledge of healthcare regulations and industry trends preferred. Must be able to maintain confidentiality and professionalism at all times. If you are passionate about making a difference in the lives of others and are driven to succeed, we encourage you to apply for this exciting opportunity with Blue Ridge Home Care. *Please note that this job description is subject to change based on the needs of the company.* Job Types: Full-time, Part-time Pay: $21.69 - $26.12 per hour Benefits: Paid time off Schedule: 8 hour shift Monday to Friday On call Weekends as needed Ability to Relocate: Brooklyn, NY 11238: Relocate before starting work (Required) Work Location: Hybrid remote in Brooklyn, NY 11238
Looking to hire strong sales closers, with the ability to cold call customers and sell our products over the phone, from the comfort of their homes, this is a Remote, High commission position, The amount of money you can earn is up to you ,there is no limit, it is in your hands ,This is a full time stable position, you must be able to work full time ,Must speak English clearly and follow a script verbatimly. Must have sales experience. ```Job Summary:``` Experienced High Ticket Sales Closer, working from home, to join our team. In this role, you will be responsible for selling high tickets to customers. This position is 100% remote and commission only. The ideal candidate will have strong sales skills, excellent communication abilities, and a passion for delivering a positive result. ```Responsibilities:``` - Sell tickets to customers on the phone via cold call - Must have cold calling sales experience, clear English speaking voice - Must be comfortable asking for payment details - Must be able to work from home full time, without distractions ```Qualifications:``` - Previous experience in ticket sales or a related field is preferred - Excellent verbal communication skills - Ability to negotiate and close sales deals effectively We pay high commissions. Management opportunity available 1099 Independent contract 100% Remote position, working from home Join our team and be part of an exciting industry where you can showcase your sales skills. If you have the skills required, we want to hear from you. Apply today! Send your resume and cover letter. Job Types: Full-time, Contract Salary: $150,000.00 - $1,000,000.00 per year Benefits: Professional development assistance Work from home Compensation package: 1099 contract Commission only Uncapped commission Schedule: 8 hour shift Travel requirement: No travel Work Location: Remote
Fizzy lemon marketing solution it's the "daughter" of E.A.Production. We are creating content and managing social media for clients as restaurants, products, stores, real-estate etc... We are looking to growth and myself, the owner have no time to contact clients. This job required from you to find your on your own the clients. This job is very flexible, required from you: - Once a week outdoor job, to search for clients by walking in different areas and checking stores. - Once a week office time job by coming to the office. - End of each week - Zoom call. - The rest of the time you can work from home. - This could be half time job or full time job. - 1st month based on commissions only ! 2nd month and forward - weekly salary depends on the contract (half\full). Sales Representative Responsibilities: Generating leads. Meeting or exceeding sales goals. Negotiating all contracts with prospective clients. Helping determine pricing schedules for quotes, promotions, and negotiations. Preparing weekly and monthly reports. Giving sales presentations to a range of prospective clients. Coordinating sales efforts with marketing programs. Understanding and promoting company programs. Obtaining deposits and balance of payment from clients. Preparing and submitting sales contracts for orders. Visiting clients and potential clients to evaluate needs or promote products and services. Maintaining client records. Answering client questions about credit terms, products, prices, and availability. Sales Representative Requirements: Bachelor’s degree in business, marketing, economics, or related field. Experience in sales. Understanding of the sales process and dynamics. A commitment to excellent customer service. Excellent written and verbal communication skills. Superb interpersonal skills, including the ability to quickly build rapport with both customers and suppliers. Experience using computers for a variety of tasks. Competency in Microsoft applications including word, excel, and outlook. Able to work comfortably in a fast paced environment. Work from home & from our space\office. The job is in person, From Brooklyn Crown Heights Shifts options: 20 hours a week: 4 hours 5 days a week. 10am - 2pm \ 11am - 3pm 8 hours 9am-5pm 2 time a week & 10am-2pm once a week. 40 hours a week: 8 hours 9am-5pm 5 days a week. Job Type: Contract Salary: $180.00 - $450.00 per day Benefits: Flexible schedule Compensation package: Bonus opportunities Commission pay Schedule: 4 hour shift 8 hour shift Day shift Evening shift Morning shift No nights Experience: Social media management: 1 year (Preferred) Marketing: 1 year (Required) Negotiation: 1 year (Required) Work Location: Hybrid remote in Brooklyn, NY 11213