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- New York University
Customer Service Representative (CSR)10 days ago$26–$32 hourlyFull-timeManhattan, New YorkA Customer Service Representative (CSR) is responsible for interacting with customers to address their needs, answer questions, resolve issues, and provide product or service support. The role is pivotal in maintaining a positive relationship between the company and its customers, ensuring customer satisfaction and loyalty. Below is a detailed description of the responsibilities, skills, and qualifications for a typical Customer Service Rep The Customer Service Representative will serve as the primary point of contact for customers, handling inquiries, resolving complaints, processing orders, and providing product or service information. The role involves clear communication, problem-solving, and maintaining a high standard of customer care to enhance customer satisfaction. Key Responsibilities: - Respond to customer inquiries via phone, email, live chat, or social media channels in a timely and professional manner. - Provide accurate information about products, services, and policies to customers. - Address and resolve customer complaints effectively and empathetically, aiming for a first-call resolution. - Assist customers with order placements, tracking, modifications, returns, and refunds. - Maintain detailed records of customer interactions, transactions, comments, and complaints. - Collaborate with other teams (e.g., sales, technical support, and management) to address complex customer needs. - Identify opportunities to improve service processes and contribute to customer experience enhancements. - Meet or exceed key performance indicators (KPIs) such as response time, customer satisfaction scores, and issue resolution rate. - Stay informed about product updates, company policies, and industry trends to provide accurate and helpful assistance. Skills and Qualifications: - Communication Skills: Excellent verbal and written communication abilities to convey information clearly and interact effectively with customers. - Problem-Solving: Ability to identify issues, think critically, and provide solutions in a timely manner. - Empathy and Patience: Strong interpersonal skills to handle customer concerns with understanding and composure. - Attention to Detail: Accurately document interactions and handle customer accounts with a high degree of accuracy. - Multitasking: Capability to manage multiple customer requests simultaneously while maintaining quality service. - Technical Proficiency: Comfort with using customer service software, databases, and Microsoft Office or other related tools. - Time Management: Efficiently manage time to meet deadlines and performance metrics. - Adaptability: Ability to adjust to changes in customer needs, company policies, or technology. Education and Experience: - High school diploma or equivalent; associate or bachelor’s degree preferred. - Prior experience in customer service, sales, or related roles is advantageous but not always required. - Knowledge of CRM (Customer Relationship Management) software is a plus. - Work Environment: Customer Service Representatives may work in various settings, such as call centers, retail environments, or from home as remote agents. The role often involves sitting for extended periods, using a computer, and having direct communication with customers through various channels. Career Path: With experience, a Customer Service Representative may advance to roles such as Customer Service Manager, Team Lead, Account Manager, or even positions in sales or marketing. Compensation and Benefits: Compensation can vary based on experience, location, and company, but typically includes a competitive salary, benefits such as health insurance, paid time off, and potential performance bonuses
Immediate start!Easy apply - MOBILITY ANGEL CORPORATION affiliaded with BALSAMO
Logistics and Sales Assistant1 month ago$38000–$40000 yearlyFull-timeManhattan, New YorkBalsamo® is a worldwide Mobility Management and chauffeured services group. Every day, we collaborate with our customers and their guests, supporting them with the organization of mobility on occasion of major worldwide events, business travel, and diplomatic services. Our mission: to provide the best mobility experience everywhere in the world. We are currently seeking two dynamic individuals to join the Balsamo® team as Operation Employee at our workplace in New York City, NY. Objective: Coordinate and oversee service execution to ensure a flawless experience for clients. Main Responsibilities: - Monitor real-time service execution. - Communicate with drivers, clients, and stakeholders to ensure accuracy and quality. - Quickly and efficiently resolve last-minute issues. - Manage driver schedules and availability. - Ensure every journey meets the high standards required by the brands. Essential Requirements - Excellent problem-solving skills, especially under last-minute conditions. - Strong attention to detail and service quality. - Ability to multitask and manage multiple operations simultaneously. - Willingness to work shifts, including night shifts (Monday to Friday). - Solid knowledge of IT tools for service tracking and coordination. Preferred Requirements: - Initiative and ability to work under pressure. - Additional language skills. - Flexibility with working hours. Sales Specialist Objective: Acquire and manage high-profile clients, ensuring tailored solutions for their mobility needs. Main Responsibilities: - Develop and maintain relationships with existing and new clients. - Create customized proposals for chauffeur services. - Collaborate with the operations team to ensure service quality. - Monitor customer satisfaction and suggest improvements. - Achieve sales targets and contribute to business growth. Essential Requirements: - Strong interpersonal and negotiation skills. - Ability to create tailored solutions for high-end clients. - Problem-solving mindset, especially in dynamic situations. - Goal-oriented with a proactive approach. Preferred Requirements: - Additional language skills. - Experience in luxury services or mobility industry. - Flexibility with working hours. Profile: The ideal candidate will possess good communication skills, the ability to plan their work effectively, and a strong predisposition to work in a team. Application Process: Selected candidates will be contacted to arrange an in-person interview at our offices located at 401 Park Ave S, New York, NY 10012. Career Growth Opportunities: Our New York office is a dynamic and growing environment. Employees with aspirations for growth have opportunities for career advancement and domestic/international business travel to follow on-site projects. Work Environment: We require flexible working hours, with the 40 weekly hours arranged in shifts from Monday to Sunday. There is also the possibility of remote work options one day per week. We offer matching 401(k) contributions and medical coverage. This application is addressed to all genders.
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