Trabajos remote supervisor en Savannah, GeorgiaCrear alertas

Job DescriptionCompany Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work. Job Description Job Position- Port Technician - REMOTE Can reside anywhere within 1 hour of Airport in US. Travel 95-100% of time across the Americas Do you have an interest in becoming an experienced electrical or mechanical technician? Are you able and capable of working at extreme heights? Konecranes has many opportunities open across the united states that we are looking to fill with mechanically inclined individuals. At Konecranes, service technicians are the heart of our industry. Our technicians work in a safety first type of environment and don’t mind heights or working on mechanical parts. As a service technician, you will be working with 480 3 phase motors, troubleshooting issues with our cranes, and working with clients and facility directors to ensure that our clients are properly being taken care of. Our service technicians are provided with a company vehicle for their travels, and have the opportunity to experience new and challenging situations with each job Principal Responsibilities: • Perform mechanical maintenance and inspections on Rubber Tyred Gantry (RTG’s), Ship to Shore (STS), Rail Mounted Gantry (RMG), Automated Stacking Cranes (ASC), Straddle Carriers, Munck Loader, Goliath Gantry, Level Luffing cranes at customer locations., • Conduct extensive on site mechanical troubleshooting to determine cause for equipment malfunction and establish the necessary repairs utilizing visual inspection, test procedures and appropriate test equipment., • Perform on site repairs on customer’s cranes in conjunction with planned repairs as part of customer’s maintenance contract, in response to a service call or on an emergency call due to an equipment breakdown., • Responsible for a basic understanding and working knowledge or all OSHA, ANSI, CMAA, and other codes or regulations pertaining to our industry. Must be able to get specific regulations if requested., • Responsible for completing all daily paperwork required accurately and completely., • Document and log any quotations you provide customers (either verbal or written) and generate a document or copy of your quote for use as a follow-up sheet., • Review with the customer all repairs you performed and get their signature on the daily service report indicating their acceptance of proper and completed work., • Responsible for maintaining a professional appearance and image at all times., • Maintain all company equipment and assets in proper working order and neat or clean., • Maintain a stock of the appropriate forms and literature on the service vehicle and be capable of utilizing the proper documentation and forms used by the service department., • Responsible for keeping a proper stock level of inventory and line stock items on the service vehicle., • Accountable for all the company issued tools, ladders, and inventory levels assigned to you., • Responsible for generating sales and service leads during service calls and identifying the proper Konecranes personnel of the customer’s need and level of interest., • Must develop a thorough working knowledge of our service literature, service policies and labor rates., • Must provide customers with a “Safety Summary” on any safety items noticed during service visits and bring back a signed copy of the document as evidence of our notice to the customer. (This is a basic professional courtesy required at all times. It also may protect Konecranes from any liability if the crane is used.), • Must maintain regular communication with the local office and/or call in a minimum of once per day to the service supervisor., • Responsible for understanding the procurement of basic parts on service jobs, completing the proper purchase orders and developing a good working knowledge of local vendors and vendor stocked parts. If the job permits or the situation warrants, all the ordering of parts for jobs should be done by the technician servicing the account and this time should be billed to the project., • Responsible for working a “fair share” of any 24 hour call and overtime necessary. This will be divided as equally as possible by the service supervisor., • Responsible for completing a “Safety Audit” on the limit switches and proper general operation of any crane you have worked on or inspected prior to leaving the customer’s premises.Qualifications Education: Prefer two-year associate degree in Industrial Electrical/Mechanical Technology or related field or equivalent vocational/technical training and experience. Experience: Minimum one (1) years’ experience involving mechanical and/or industrial troubleshooting and repair. Salary: $30 - $45 an hour - Pay is determined based on skills, geographic location, internal equity, market/data analysis, number of years of prior relevant experience, degrees and/or certifications, technical assessment score, etc. Company Vehicle: Our Service Technicians get a work truck and a gas card to be used for business purposes. Candidates must pass a Motor Vehicle Record (MVR) check. Benefits: Medical Plan (You can reduce your deductible by participating in our Wellness Program for 2024. Employees will then have the option to potentially get their medical benefits at no cost in 2025. Ask us for details!) Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more! Other Requirements: Must have good mechanical aptitude. Must have and maintain a good driving record, including a valid driver’s license. Must be willing and able to work off the ground. Must be willing and able to work overtime and out of town as necessary. Must be willing and able to work in demanding work environments. This is a safety sensitive position. Additional Information What we offer: Benefits: Medical Plan, Dental, Vision, 401k plan with a match from day one, profit sharing, identity theft protection, accident insurance, travel insurance and so much more! Vacation: 2 weeks of vacation per year (pro-rated for the first year depending on start date). 5-12 years of service, 3 weeks. 13+ years of service, 4 weeks. Sick Leave: 5 days of Sick Leave per year. Pro-rated the first year after 90 days of service Holidays: 10 paid holidays per year Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category. Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they’re met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported. Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we’re expanding access to meaningful care and driving better outcomes from the comfort of home. As a rapidly growing organization, we're reaching more communities every day and building a team that’s redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we’d love to meet you. About the Role Charlie Health is hiring exceptional candidates with a Masters degree in mental health and previous work experience facilitating groups to provide remote, telehealth services to our adolescent and young adult clients. We’re eager to work with forward-thinking mental health professionals to enhance our programming and provide the best possible care to our clients. People know Charlie Health for our warm and empathetic clinical team. While each individual clinician has their own interests, expertise, and style, we require all team members to be well versed in a variety of modalities. Our clients are struggling to cope with underlying mental health issues and benefit from therapists that are sophisticated and relational. Successful candidates are committed to bettering the mental health of their clients, along with being adept at self-care, ensuring they are prepared to give their best every day to address the youth mental health crisis. Responsibilities • Complete all Onboarding requirements within 2 weeks of start date, • Meet with your assigned Charlie Health Group Quality Supervisor or Group Quality Director at a minimum of 1x/month for required check-in, • Respond to all email and Slack communication promptly (within 48 hours of receiving a communication), • Review the curriculum aligned to group assignment prior to group start time, • Arrive ~10 minutes early to scheduled group time and facilitate all groups for the entirety of the hour, • Facilitate groups following Charlie Health best practices and using assigned and most up to date Charlie Health curriculum, • Facilitate groups across age groups and cohorts, including Integrative curriculum, Support Staffing and Wellness Hour as needed, • Foster client engagement and group cohesion throughout the session, encouraging client participation and fostering camera-on culture, • Following all operational policies and procedures as indicated by Charlie Health best practices, • Participate in collaborative Treatment Team (Tuesdays) and Group Supervision (every other Friday) with your assigned Charlie Health Group Quality Supervisor or Group Quality Director, peers and other Clinical Leadership team members, • Work collaboratively and respectfully across the care team including with Primary Therapists, Care Experience Specialists and Care Coaches, • Communicate clearly, professionally, and promptly with all clients, staff, families, agencies, and referents, • Monitor your treatment documentation to ensure all of your notes are completed within required 24 hour timeframe and meet agency and professional standards per DHCS and The Joint Commission standards, • Maintain and model professional ethics, including appropriate boundaries and confidentiality, • Other duties as assigned Requirements • Must be available during late afternoons and evenings on weekdays (3-8pm MT on Monday to Thursday) and on Saturdays to meet the schedules of our adolescent and young adult clients, • Master’s degree in mental health or related field required (see below for full list), • Experience working with youth and young adults, • Well versed in a variety of modalities and feel confident integrating them into your treatment approach (DBT, CBT, EMDR, MI certification is a plus), • Passionate about the benefits of group treatment and skilled in conducting group treatment, • Ability to work effectively in a team, • Creative and engaging, especially over video!, • The technical ability to run effective telehealth sessions, • Reliable WIFI connection when meeting with clients, • Familiarity with and willingness to use cloud-based communication software—Gmail, Slack, Zoom, Dropbox–in addition to EMR and outcomes survey software on a daily basis, • Part time 1099 role Benefits • Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits _ Eligible Master's Degrees: • Master of Science (M.S.) in Mental Health Counseling, • Master of Arts (M.A.) in Counseling Psychology, • Master of Social Work (M.S.W.) with a concentration in Mental Health, • Master of Science (M.S.) in Clinical Mental Health Counseling, • Master of Arts (M.A.) in Marriage and Family Therapy, • Master of Arts (M.A.) in Clinical Psychology, • Master of Science (M.S.) in School Counseling, • Master of Science (M.S.) in Rehabilitation Counseling, • Master of Science (M.S.) in Applied Developmental Psychology, • Master of Arts (M.A) in Education (with experience in behavioral health), • Master of Education (Ed.M) (with experience in behavioral health) Based on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found _. Please note that the cost for this background check will be paid for in full by Charlie Health. #LI-Remote #CharlieHealthIsHiring • Connection: Care deeply & inspire hope., • Congruence: Stay curious & heed the evidence., • Commitment: Act with urgency & don’t give up. Please do not call our public clinical admissions line in regard to this or any other job posting. Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services. Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals. At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people. Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. By clicking "Submit application" below, you agree to Charlie Health's and By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

Job Description We are seeking an experienced IT Support Supervisor to lead a remote team focused on IT training, application support, systems readiness, and end-user success. This role is ideal for a hands-on leader with strong healthcare IT knowledge, training experience, and the ability to support system stability, data accuracy, and compliance in a fast-paced environment. The IT Support Supervisor will oversee specialists responsible for developing, configuring, and delivering application and end-user training while ensuring employees receive a consistent, professional, and high-quality support experience. Key Responsibilities • Lead, coach, and support a remote team of IT training and application support specialists, • Oversee the design, development, and delivery of IT and healthcare application training programs, • Support system stability, application readiness, data integrity, and compliance requirements, • Partner with internal leaders and cross-functional teams to align training and support efforts with organizational needs, • Maintain and improve documentation, workflows, training materials, and support procedures, • Monitor team performance, manage schedules and assignments, and prioritize workloads, • Promote a service-first culture focused on accountability, collaboration, and continuous improvement, • Ensure support activities align with healthcare regulations, privacy standards, and organizational policiesRequired Qualifications, • High school diploma or equivalent plus at least 2 years of IT operations experience, • Active HIPAA compliance credential/training, • Strong working knowledge of IT workflows, healthcare applications, data integrity, and training best practices, • Experience leading teams, managing priorities, and supporting remote employees, • Strong communication, organization, documentation, and problem-solving skills, • Ability to work collaboratively with clinical, operational, and technical teams

Job Description Overview Under supervision of the clinical manager, performs preoperative assessment of patient, conducts intraoperative sensory and motor tests using currently accepted electrophysiological techniques. Compiles real-time collection and interpretation of data and completes post-operative reports and billing forms. The purpose for this testing is to reduce the incidence of stroke, paresthesia, impotence, incontinence, and paralysis as a post-operative surgical outcome. Additionally, Lead IOM Technologist is responsible for calendar coordination, case assignments, and local customer (surgeon and facility) engagement to answer questions and market representation under direction of clinical manager. Responsibilities Patient Consultation • Explains test procedures so they are understandable to the patient and any family members that are present., • Measures and accurately applies recording electrodes in a timely manner, according to the international 10-20 Electrode Placement System. IOM Equipment Setup • Calibrates, evaluates, and adjusts equipment, optimizing recording and stimulation parameters, to acquire salient data and information., • Implements appropriate troubleshooting methods, such as adjusting stimulation, to assure accurate recording of information., • Keeps equipment clean and in proper working order, reporting technical malfunctions to supervisor and/or manufacturer. Intraoperative Monitoring • During surgery, interacts with surgical team and surgeons to provide interpretive data regarding the patient’s neurological status., • Identifies and eliminates physiological and non-physiological artifacts., • Recognizes normal patterns, normal variants, and abnormal patterns; understands the medical and pharmacological/anesthetic conditions that influence all recording IOM modalities (e.g., EP, BAER, MEP, Etc.); understands the clinical correlations between abnormal evoked potentials and various disease states. Documentation • Displays, prints, and labels waveforms to hard copy for interpretation marking, measuring, and calculating information such as latencies, voltages, and conduction times following established National Neuromonitoring Services guidelines and protocols., • Accurately documents significant events and stages of surgery in a timely manner, completes all IOM logs, files, and work/technical sheet, including a technical description of the IOM modality recorded, with emphasis on the clinical observations in order to assist the neurologists and/or designated MD with the final interpretation. Additional Duties • Responsible for weekly calendar review case coordination, and case assignments to ensure all cases are appropriately and accurately scheduled and clinical services are delivered., • Responsible to communicate with local team on a daily basis about calendar updates and changes as they occur., • Following completion of training, assists new IOM technologists, • If workload allows, attends scientific courses and seminars for continuing education., • Performs additional duties as assigned by the Clinical Manager or Corporate staff. Assignments may be outside the OR when the OR schedule permits including but not limited to clinical audit support, remote/online support, CEU activities, business growth initiatives, clinical evaluations. Qualifications Education and/or Experience • Preferred Certification by ABRET i.e., CNIM, REEGT or REPT or will train to become board eligible.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic BPO environment. You will be responsible for managing day-to-day operations, driving performance, and ensuring service excellence across client campaigns. If you thrive in a fast-paced setting and have a passion for leadership, we want to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise and support a team of contact center agents to meet performance targets and client SLAs., • Monitor real-time operations, manage schedules, and ensure adherence to workforce plans., • Provide coaching, feedback, and performance evaluations to drive continuous improvement., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA, Training, and Workforce teams to align on goals and improve service delivery., • Analyze performance reports and implement action plans to address gaps., • Foster a positive, high-performance team culture focused on customer satisfaction. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Diploma or degree in Business, Communications, or a related field (preferred)., • 2+ years of experience in a supervisory role within a BPO or contact center., • Strong leadership, coaching, and communication skills., • Solid understanding of contact center KPIs, tools, and technologies., • Proficiency in Microsoft Office and CRM/contact center platforms., • Ability to work flexible shifts, including weekends or holidays.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced Call Center Operations Manager to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication, both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking an Experienced Operations Supervisor to lead a team of agents in delivering exceptional service across BPO campaigns. You’ll be responsible for performance management, coaching, and ensuring operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise daily operations and ensure adherence to KPIs and SLAs., • Monitor agent performance and provide regular coaching and feedback., • Manage schedules, attendance, and real-time adherence., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA and Training to support agent development., • Analyze performance reports and implement improvement strategies., • Foster a positive, high-performance team culture. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associate Degree, Certification or Equivalent Combination of Training and Experience, • Minimum 3 years of experience in a supervisory role in a BPO contact center., • Strong leadership, communication, and problem-solving skills., • Proficiency in contact center tools, CRM systems, and reporting platforms., • Ability to manage performance in a fast-paced environment.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. At the heart of our mission is a commitment to creating a workplace culture that empowers our agents and leaders to passionately represent our clients’ brands. We believe that happy agents create happy customers and that excellence is the result of intention, effort, and execution. We’re currently seeking experienced Customer Service Supervisors to lead teams supporting a variety of commercial and public sector clients. This is a full-time, on-site position requiring daily attendance at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities As a Sales Supervisor, you’ll manage the day-to-day performance and development of 15–20 inbound agents. You’ll be responsible for driving results, improving processes, and ensuring a high standard of service and sales performance. You’ll also work closely with the Call Center Operations Manager to ensure alignment with company policies and goals. Key Responsibilities: • Lead and coach a team of 15–20 inbound sales and service agents., • Monitor performance metrics and drive improvements in productivity and quality., • Conduct regular coaching sessions and performance reviews., • Motivate the team to meet and exceed sales goals., • Ensure accurate payroll submissions and adherence to scheduling., • Collaborate with internal departments to support training, quality, and IT needs., • Identify opportunities for process improvement and operational efficiency., • Support hiring, onboarding, and performance management as needed. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate for this role would share and understand our high growth objectives. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent our company internally and client facing is a must. The right candidate will exhibit good business judgment and acumen and be both confident and flexible in their views. This position will require the ability to work with multiple business units to acquire operational knowledge and execute on departmental initiatives. • Associate’s degree or equivalent work experience., • Minimum of 3 years in a call center environment or 1 year in a supervisory role., • Strong leadership and team development skills., • Excellent communication and interpersonal abilities., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and KPI/SLA management., • Ability to resolve conflicts and manage performance effectively., • Strong organizational, time management, and multitasking skills., • Eagerness to learn new systems and adapt in a fast-paced environment.Preferred Qualifications, • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of total call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven supervisory experience with a focus on staff development., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Demonstrated ability to drive performance and meet sales goals., • Familiarity with call center tools and technologies for KPI and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking abilities., • Ability to adapt and thrive in a fast-paced, high-pressure environment., • Clear and practical written and verbal communication skills., • A proactive, solution-oriented mindset with a drive for continuous improvement., • Ability to independently prioritize tasks and implement effective solutions., • Strong accountability and performance management capabilities.

Job Description This position is on site at our Headquarters in Savannah, Georgia Remote is not available Stacker – Screen Print Overview The stacker position is the entry-level position for the Screen Print Production Department. The person hired for this position will be responsible for stacking shirts neatly at the end of the dryer while keeping up with the pace of the machine, doing quality control checks the entire time, alerting operators and/or supervisors of any quality issues and assisting their assigned team performing cleaning, set-up and teardown duties needed throughout the day. Essential Functions • Be able to work the scheduled hours and willing to work overtime if needed., • Be present at assigned work station once clocked in., • Do not leave the work station without first letting a supervisor know., • Follow the policies and procedures of the department and company., • Stack the shirts at the end of the dryer as they come out., • Must not let shirts fall on the ground or in the bin., • Must keep pace with the machine., • Must stack shirts neatly and keep track of quantity and sizes on the provided paperwork., • Must be able to stand in one place for several hours at a time., • Must look for and find defects or flaws in the print and on the garment while stacking., • Must be able to repair shirts that can be repaired using the tools and procedures given., • Must alert operators and supervisors of any issues discovered while stacking., • Must not cause damage to shirts in any way., • This position requires the person to twist, turn and lift up to 40 lbs., • Must learn the terminology used by department in order to communicate with operators and team members., • This position requires employee to handle garments that are hot. Gloves can be provided if needed., • This is a repetitive motion position., • Clean work area daily., • Remove test prints from the bins and stock into the front bins for operators to use as test prints., • Sweep and pick up trash that accumulates throughout the day and at the end of the day., • Wipe down surfaces around work area., • Clean lint and debris out of bins at the back of the dryer., • Assist operators with set-ups and teardowns between orders., • Stage correct shirts for each order being set-up to be printed., • Stage completed shirts at the correct machine to complete the order or designated area., • Clean around machinery when instructed. This requires employee to wipe ink and adhesive off of the printing presses, work stations, ink buckets and other tools used during the shift., • Be willing to cross-train in other positions or departments as needed. Competencies • Team oriented., • Communication., • Attention to detail., • Conscientious., • Counting and recording data., • Attendance during the scheduled work hours., • Effort. Supervisory Responsibility • This position is not a supervisory position unless employee is considered a systems expert and is assigned the role of trainer for that position. At which time, they will be given developmental responsibilities for trainees. This would include showing new employee how to physically perform the task, review essential functions, observe employee attempting the physical function, pointing out discrepancies with the performance of the functions, alerting trainee when issues are overlooked and informing their immediate supervisor of the progress. Work Environment • This job operates in a warehouse manufacturing environment around heavy stationary equipment with moving parts and some material handling equipment. The environment can be warm at times with limited air conditioning and/or air flow. This environment can be dusty due to airborne lint from the garments and adhesives used to manufacture the garments. Some chemicals are used for cleaning that require gloves and safety goggles. There are odors generated from the products we use and produce that may be unpleasant on a daily basis. You will get ink, lint and adhesive on your skin and clothing. Physical Demands • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job., • While performing the duties of this job, the employee is primarily required to stand; walk to designated areas to assist operators when instructed; use hands to stack shirts; use eyes to detect flaws with the print or garment being printed; talk or hear. The employee must occasionally lift or move garments or supplies, up to 40 pounds. Position Type/Expected Hours of Work • This is a full-time position unless part-time hours are arranged prior to hiring. Days and hours of work are Monday through Friday, 6:00am – 2:00pm for 1stshift and 2:00pm – 10:00 pm for 2ndshift. This position regularly requires overtime hours, weekend work and some holidays depending on the workload. Travel • There is no travel expected unless employee agrees to additional company-provided training off-site. This is not a standard practice. Required Education and Experience • No experience or level of education is required for this position as long as the employee can perform the essential functions and competencies., • Experience or additional education in any related areas are opportunities for advancement. Chain of Command • This position reports to their assigned Line Supervisor. Their Line Supervisor reports to the Shift Supervisor. Shift Supervisor reports to Department Manager. Department Manager reports to the Chief Production Office

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring bilingual insurance agents (P&C required) who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Escalates problems or inquiries as needed, • Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention, • Leverages opportunities to expand customer interactions to learn more about the customers current and future needs, • Handles low complexity transactions, • Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting, • Works under close supervision, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring call center insurance agents who are positive, persuasive, and have the drive to succeed. In this role, you will provide full lifecycle customer service and sales to assist customers in understanding their coverages and selecting the right products, services and best solutions to meet their personal financial needs. A Property and Casualty license is required for this role. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Primary contact for inbound/outbound sales via multiple channels, • Apply underwriting and eligibility guidelines to correctly price, and bind, policies according to established procedures, • Demonstrates a commitment to customer service, adding new customers while maintaining service levels and looking for multi-lining opportunities with existing accounts, • Leverages sales, marketing, and influence skill set to assist with acquisition and retention of policyholders, • Escalates problems or inquiries as needed, • Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention, • Leverages opportunities to expand customer interactions to learn more about the customers current and future needs, • Uses multiple applications to gather the necessary information and notify business partners regarding messages, inquiries, and claim reporting, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Designed for candidates with little or no telecommunications experience who want to start a career. No experience? No problem. We'll teach you a skilled trade that offers long-term career opportunities. If you enjoy working with your hands, being active, helping customers, and learning new technology, we'll provide the training and support you need to succeed. Looking for an in-person field position (not remote or hybrid). Live within commuting distance of the hiring location. Have a valid driver's license with an acceptable Motor Vehicle Record (MVR). Can climb ladders up to 28 feet, lift up to 100 pounds, and work outdoors in all weather. Can pass a pre-employment drug screen (Drug-Free Workplace). Can pass our background screening: no felony convictions, no pending criminal charges, misdemeanors reviewed individually. Authorized to work in the U.S. without current or future sponsorship. Drive a company vehicle to customer homes and businesses. Install and troubleshoot internet, TV, phone and smart home services. Configure Wi-Fi equipment and educate customers. Complete work electronically and move to your next customer. Grow from Technician to Lead Technician, QC, Trainer, Commercial/Fiber Specialist, Supervisor, or Operations Manager. Experienced employees may also join our optional Travel Team with additional incentive pay while supporting projects throughout the Southeast. Paid Training Hourly Pay + Production Incentives Company Vehicle 401(k) Match Health, Dental & Vision Family-owned company Year-round work Career advancement Please apply only to the one position that best matches your experience. Qualified applicants may be considered for other opportunities within Madison Telecommunications. If you're looking for more than just a job, apply today and build your future with Madison Telecommunications. PGM1 PIcca1fb9164ee-26289-40949660

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Call Center Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic and customer-focused Customer Service Representatives to join our team. In this role, you will provide exceptional support across inbound customer service, help desk, technical support, and back-office functions for a variety of commercial and public sector clients. You will assist customers with product and service inquiries, troubleshoot basic technical issues, resolve account-related concerns, and represent some of the world's most recognized brands with professionalism and care. Whether you are starting your career or looking to build on your customer service experience, this is an excellent opportunity to grow within a supportive environment. We provide comprehensive, industry-leading training and offer clear career progression opportunities into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Listen actively to customers, identify their needs, and provide accurate solutions to resolve inquiries., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related questions., • Research and gather information across multiple systems to resolve customer concerns or coordinate with other departments when necessary., • Process customer requests, claims, and account updates accurately while maintaining detailed documentation., • Utilize company systems, technology, and knowledge resources to effectively manage customer accounts., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Escalate complex customer concerns to the appropriate departments or management team when required., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Protect confidential and personal customer information by adhering to company policies and data privacy standards., • Participate in ongoing training sessions, team meetings, and development activities to stay current with products, systems, and processes., • Meet established performance, quality, attendance, and schedule adherence expectations., • Contribute to a positive team environment while consistently delivering an outstanding customer experience. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Previous experience using computers for data entry and customer support activities., • Excellent verbal and written communication skills in English., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for applicable work-from-home positions., • Strong organizational, time management, and multitasking skills., • Proficiency with Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable using Windows-based applications and learning new software systems., • Strong analytical and problem-solving abilities with the confidence to troubleshoot customer concerns., • Excellent conflict resolution, negotiation, and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine desire to help others., • Ability to thrive in a fast-paced, constantly evolving environment., • Dependable with excellent attendance and punctuality., • Strong team player with a positive attitude and willingness to learn., • Ability to work scheduled shifts, including the required training period Preferred • One year of experience in a contact centre environment supporting customer service, technical support, inside sales, back-office operations, live chat, or administrative support., • Previous experience supporting state or federal government programs is advantageous but not required.

Job DescriptionJob Description: Job Title: Utility Reports to: Sous Chef / Restaurant Manager Job Summary: • Wash and clean tableware, pots, pans, and cooking equipment. Maintain a clean and organized work area. Maintain all facilities of the establishment daily and as needed. Activities and Responsibilities: • Promote work and act in a manner consistent with the mission of Vics River Grill Great food great service and great production by associates imbued with pride and enthusiasm., • Wash dishes glassware flatware pots or pans using a dishwasher or by hand., • Keep the dishwasher clean and immediately report any functional or mechanical problems to the Kitchen Manager., • Monitor dishwasher water temperature to ensure sanitary wash cycle., • Maintain kitchen work area equipment or utensils in clean and orderly condition., • Place clean dishes utensils or cooking equipment in storage areas., • Maintain adequate levels of clean tableware for the dining room and kitchen., • Maintain adequate levels of dish detergents and cleaning supplies., • Sort and remove trash placing it in designated pickup areas., • Sweep or scrub floors., • Stock supplies such as food or utensils in serving stations cupboards refrigerators or salad bars., • Clean food preparation and production areas as required., • Receive and store supplies., • Clean garbage cans with water or steam., • Transfer supplies or equipment between storage and work areas by hand or using hand trucks., • Handle tableware carefully to prevent breakage and loss., • Attend all scheduled employee meetings and offer suggestions for improvement., • Coordinate with guests and fellow employees to meet guests' needs and support the operation of the restaurant., • Fill in for fellow employees where needed to ensure guest service standards and efficient operations., • Ensure all trash is removed from the building and taken to the correct dumpster at the end of each shift., • Any other reasonable tasks are given to you by a supervisor or manager. Supplemental Duties: • Prepare and package individual place settings., • Load or unload trucks that deliver or pick up food or supplies., • Set up banquet tables or shellfish, or cut and bone meat prior to cooking. Tools and Technology: • Carbonated beverage dispenser, dishwashers, glasswashers, pot-washing machines, power washers., • Drying and draining racks., • Domestic kitchen funnels., • Domestic trash compactors., • Hand trucks or accessories., • Handheld thermometer., • Lifts., • Remote reading thermometers., • Sinks., • Soap dispensing brush., • Wet mops.

Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center customer service agents. While your team operates the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is highly preferred. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for ensuring call quality from start to finish, and proactively seeks ways to improve the internal processes and sales results program-wide. Supervisors conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. You will also work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures. Essential Duties • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. Required Qualifications • Minimum of 3-years of total call center experience or 1-year of call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. Preferred Qualifications: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an Employer That Values Your Contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier

Whether you're looking for a part-time job, or a long-term career, DG's 16,000+ retail stores and distribution centers are rich with opportunity. With award-winning training programs and energetic team environment, you're bound to succeed—and have fun doing it. DG has immediate hire openings for PT & FT Warehouse Worker to: Move incoming or outgoing merchandise throughout the distribution center by hand, hand truck, or forklift equipment; Check, verify and audit merchandise to ensure accuracy and identify damaged or defective merchandise; Enter data into remote data terminal; Identify, separate, label, and palletize merchandise; Replenish pick areas; Fill merchandise orders; Load outgoing merchandise from conveyor; Report damages and/or vendor compliance issues to supervisor. Come see the endless possibilities for yourself!

Leading MLTC in the NY area is seeking experienced REMOTE Care Managers CANDIDATES MUST RESIDE IN THE METROPOLITAN NEW YORK ARE Responsibilities Perform assessments of members’ medical, psychosocial, physical and spiritual nee ds.Develops, implements, and monitors person centered service pl an.Ensures continuity of care across all healthcare settings by collaborating with the interdisciplinary care team, PCP, member/member’s representatives, and specialis ts.Utilizes benefit structure and community-based resources to meet member’s needs Educates members on disease processes, preventative health, and quality of life intervention Completes initial telephonic assessments and reviews UAS -NY visit data as assigned by the Supervisor of Coordinated Care in accordance with departmental workflows Background RN, State of NY Previous Care Management experience in an MLTC or Managed Care Setting Ability to attend monthly meetings in Manhattan

Later is the world’s most intelligent influencer marketing company, built to give brands the confidence to create unforgettable campaigns. By combining real creator relationships, trusted intelligence, and expert guidance, Later removes fear and guesswork from one of marketing’s most visible investments. Built on a native, AI-powered platform and more than a decade of proprietary data—including billions of social interactions, impressions, and $2.4B+ in verified influencer-driven purchases—Later helps teams understand what will work before they launch. By combining trusted insight with expert guidance, Later removes guesswork from influencer marketing, enabling brands to choose the right creators, execute fully managed campaigns, and drive meaningful growth across awareness, engagement, and revenue. Trusted by leading enterprise brands including Nike, Wayfair, Unilever, and Southwest Airlines, Later bridges creativity and performance so campaigns don’t just look good—they deliver results. Learn more at . About the Role Later is seeking an Account Supervisor to drive strategic client partnerships and deliver best-in-class influencer marketing programs. In this role, you’ll own the success of key accounts, shaping integrated strategies, leading cross-functional execution, and ensuring every campaign delivers measurable business impact. You will serve as a senior client partner and internal leader — overseeing Account Managers and Coordinators, guiding strategic direction, and acting as a trusted advisor to brands. This is a high-impact role that combines client strategy, operational excellence, and team leadership to strengthen Later’s position as a top partner in the creator economy. What You’ll Do Strategy • Lead the development of influencer marketing strategies that align with client objectives and deliver measurable ROI., • Build and nurture senior client relationships, positioning Later as a trusted strategic advisor., • Facilitate strategic business reviews and campaign reporting that translate performance into actionable next steps., • Identify expansion and upsell opportunities within accounts, partnering with Sales and Strategy to grow revenue., • Contribute to RFPs and new business pitches by bringing client insights and proven campaign expertise. Technical / Execution • Oversee execution of multiple influencer campaigns from kickoff to wrap, ensuring quality, compliance, and measurable impact., • Guide Account Managers in managing day-to-day client communications and executional tasks., • Own campaign budgets, timelines, and deliverables, ensuring projects are on track and aligned with client commitments., • Ensure campaigns meet FTC guidelines and platform standards while maintaining creative excellence., • Monitor campaign KPIs, surface insights, and recommend optimizations to improve performance. Team / Collaboration • Partner with Social, Strategy, Creator Success, Paid Media, Product, and Sales to deliver seamless integrated campaigns., • Act as the voice of the client and influencer, ensuring feedback informs platform improvements and future strategies., • Collaborate cross-functionally to embed innovation and elevate Later’s reputation with clients and across the industry. Leadership • Manage and mentor direct reports, building a high-performing, client-focused team., • Provide coaching, performance feedback, and growth opportunities to Account Managers and Coordinators., • Foster a culture of accountability, collaboration, and continuous learning., • Anticipate risks early and implement proactive solutions that remove blockers for the team. Research / Best Practices • Stay ahead of industry trends, platforms, and cultural shifts — embedding innovation into client strategies., • Contribute thought leadership to position Later as a market leader in influencer and creator marketing., • Build and maintain internal processes that guarantee compliance and operational excellence across accounts. What Success Looks Like • Key client accounts achieve renewal and expansion targets, with measurable ROI from campaigns., • Later is seen as a trusted strategic partner, not just an executional vendor., • Campaigns are consistently delivered on time, on budget, and above quality standards., • Account Managers and Coordinators under your leadership grow in performance and confidence., • Later’s Services team is recognized for innovation, compliance rigor, and best-in-class execution. What You Bring • 5+ years of experience in influencer marketing, social media, or digital campaign management, with direct client-facing experience., • Proven ability to lead client strategy and deliver results against brand objectives., • Strong management experience, including coaching, performance reviews, and day-to-day team leadership., • Deep knowledge of social platforms, influencer best practices, and compliance requirements., • Data-driven mindset with the ability to translate performance into actionable insights., • Exceptional communication, presentation, and relationship-building skills., • Track record of driving account growth and strengthening client partnerships. How You Work • Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear., • Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights., • Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement., • Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high., • Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth., • Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity. Our approach to compensation: We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. Total Compensation Range: $115,000 - $140,000 OTE Where we work: We have offices in Boston, MA; Vancouver, BC; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. Diversity, inclusion, and accessibility: At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All applications will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, national origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.

Account Supervisor – Corporate & B2B Communications • Independent Strategic Communications Agency | Remote (US), • Salary: $85,000–$95,000 base (flexibility for exceptional candidates) + bonus, • Location: Remote within the US. East Coast preferred, although West Coast candidates comfortable working ET hours will be considered. Capstone Hill Search is partnering with an established, independent strategic communications agency to appoint an Account Supervisor to its growing team. This is an excellent opportunity for an ambitious agency professional looking to take greater ownership of client relationships, lead strategic communications programmes and contribute to the growth of a collaborative, entrepreneurial business. Working across industries including technology, financial services, consumer and professional services, the agency offers varied client exposure without being restricted to one sector. The team prides itself on a collaborative culture where individuals are encouraged to share ideas, take initiative and make a genuine impact on both client work and the wider business. The Opportunity Working closely with senior leadership, you'll take responsibility for client relationships, communications strategy and the delivery of integrated campaigns. Key responsibilities include: • Managing day-to-day client relationships and acting as a trusted advisor across multiple accounts., • Developing strategic communications programmes spanning corporate reputation, media relations, thought leadership and integrated campaigns., • Identifying creative opportunities to strengthen client positioning and visibility., • Managing and mentoring junior colleagues, ensuring high-quality account delivery., • Collaborating with creative, content and digital teams., • Contributing to new-business pitches and opportunities to grow existing client relationships. About You • Approximately 4–7 years' experience in a PR, corporate communications or integrated communications agency., • Strong media relations, writing and strategic communications capabilities., • Experience independently managing client relationships and accounts., • Previous experience mentoring or managing junior team members., • Confidence advising clients, presenting ideas and contributing to strategic discussions., • A collaborative, proactive and entrepreneurial approach., • An interest in emerging technologies, including AI. Experience across corporate, B2B, technology, consumer, lifestyle or other communications sectors is required. Why Consider This Opportunity? • Join an established, independent agency with ambitious growth plans., • Work across a diverse portfolio of clients and industries., • Enjoy meaningful client ownership and direct access to senior leadership., • Be part of a collaborative culture where ideas are valued and career progression is encouraged., • Benefit from flexible, remote working and a supportive team environment. Interested? Click Apply!

Job Description Title: Maintenance Technician Reports to: Maintenance Supervisor Department: Maintenance FLSA: Non-exempt hourly Shift: 2nd Shift JOB DESCRIPTION Summary of Position: Apply both electrical and mechanical related knowledge to test, diagnose, maintain, repair and modify developmental or operational machinery and control equipment and circuitry in facility. Work requires an in-depth knowledge of various trades. Performs a wide variety of electrical and electronic maintenance and mechanical service work on sophisticated electronic equipment, machines and/or controls. Diagnoses and remedies troubles, repairs and replaces equipment. Installs, maintains, and/or repairs equipment. Duties and Responsibilities (but not limited to): • Inspects and checks equipment for proper operating condition, makes necessary adjustments, logs test readings, and maintains, repairs, or replaces all essential equipment parts, • Familiar with machine networking process, • Capable of working with outside contractors for trouble shooting procedures, • Understanding of CNC machining programming and operation, • Self-motivated person that works with little direction, • Understanding urgency to trouble shoot machines and bring production back on line, • Performs miscellaneous maintenance duties as required, • Read blueprints, hydraulic and pneumatic schematics, mechanical/electrical diagrams, and technical orders to determine methods and sequences of assembly, • Align, fit, and assemble component parts, using hand tools, power tools, fixtures, templates, • Operate metalworking machines to fabricate housings, jigs, fittings, and fixtures, • Repair, rework, and calibrate hydraulic and pneumatic assemblies and systems to meet operational specifications and tolerances, • Prepare parts sketches and write work orders, • Review project instructions and specifications to identify, modify and plan requirements fabrication, assembly and testing, • Devise, fabricate, and assemble new or modified mechanical components for products such as industrial machinery or equipment, and measuring instruments, • Analyze test results in relation to design or rated specifications and test objectives, and modify or adjust equipment to meet specifications, • Confer with engineers and other personnel to implement operating procedures, resolve system malfunctions, and provide technical information, • Research, evaluate, install, operate, and maintain mechanical products, equipment, systems and processes to meet requirements, applying knowledge of engineering principles, • Investigate equipment failures and difficulties to diagnose faulty operation, and to make recommendations, • Oversee installation, operation, maintenance, and repair to ensure that machines and equipment are installed and functioning according to specifications, • Conduct research that tests and analyzes the feasibility, design, operation and performance of equipment, components and systems, • Perform preventative maintenance and calibration of equipment and systems, • Identify and resolve equipment malfunctions, working with manufacturers and field representatives as necessary to procure replacement parts, • Maintain system logs and manuals to document testing and operation of equipment, • Strict adherence to lock out tag out procedures Qualifications: • 5+ years of experience in the electrical and/or mechanical maintenance field, • Requires experience in electrical installation and maintenance work on plant electrical systems and equipment, • Requires experience in mechanical installation and maintenance work on plant systems and equipment, • Requires experience in hydraulics and pneumatics Education: • Degree in related technical field is a plus, but not required. Skills and Knowledge: • Requires a broad knowledge of controls and mechanisms, • Proficient in PLC programming and troubleshooting, • Experienced with remote IO design and operation, • Experienced with robot programming and troubleshooting, • Experienced with AC/DC drive motor operation, adjustment, and troubleshooting, • Maintain working knowledge of state-of-the-art tools or software by reading or attending conferences, workshops or other training, • The ability to work in a team environment, which includes being self-motivated, accepting responsibilities, completing assigned action items, and participating in a proactive manner in all team events, • Effective communication skills, both verbal and written., • Ability to coordinate multiple projects with strong prioritization skills., • Excellent problem-solving, critical thinking, reasoning, and analytical skills., • Ability to quickly adapt in a constantly evolving, growing environment. Physical Demands: The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Heavy walking and standing throughout the shift, • Must be able to lift, push, pull up to 75 pounds on a regular basis, • Regularly required to talk and hear, • Required to bend at the knees and waist, • Frequently required to sit, crouch, stoop, lean, climb,, • Required to use hands to type, handle objects and paperwork, • Required to reach and hold on to items at chest level or reach above the shoulder, • Required to use close vision, peripheral vision, focus and see colors as required to read equipment and material labels, color-coded inventory, computer terminal screens, etc., • May be required to wear safety Personal Protective Equipment for eyes, face, head, feet, hearing, hands and arms., • Be willing to travel for training if required (in-state), • Ability to work extended hours, overtime and/or weekends as required The employee generally works in warehouse, manufacturing, and indoor office environments but occasionally works outside, in all types of weather and on uneven terrain. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hyundai Transys Georgia Seating System is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hyundai Transys Georgia Seating System is committed to achieving a diverse workforce through application of its equal opportunity, non-discrimination, anti-harassment policies in all aspects of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. All employment decisions at Hyundai Transys Georgia Seating System are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, disability or any other status protected by the laws or regulations in the locations where we operate.

Job Description Who We Are South Oxford Management is a leading full-service property management company with a presence in Texas, Georgia, Virginia, New Jersey, Florida, and Connecticut. We are committed to delivering exceptional experiences for our residents and team members alike. Our owners and leadership team brings extensive industry experience, ensuring that quality and excellence are woven into every facet of our operations—from asset management to leasing. We are passionate about creating positive experiences and believe in putting people first. When you become a part of South Oxford Management, you join a supportive team that values learning, encourages idea sharing, and actively engages in team building and community service activities. How You Will Contribute The Maintenance Technician performs technical and mechanical work to ensure that the physical aspects of the buildings, grounds, amenities, and common areas of the property meet the Company’s standards for cleanliness, appearance, safety, and overall functionality. Things You Will Do Maintenance • Perform routine work orders at the community, which may include appliance repair, completing emergency and on-call tickets., • Perform repairs and maintenance tasks across plumbing, electrical, HVAC, carpentry, and appliances., • Diagnose faults, carry out preventative maintenance, and weekly/monthly inspections., • Ensure resident service requests are completed promptly and apartments are market-ready., • Participate in on-call rotation for after-hours emergencies., • Respond to resident work orders with a customer-first attitude., • Completes the “make-ready” process to prepare vacant apartment homes for leasing and new move-ins by completing the pre-move-out inspection, creating a “punch” list of maintenance work needed, scheduling vendors and contractors as needed, obtaining needed supplies and materials, completing all maintenance tasks, and inspecting completed work., • Take pride in the apartment community; visually inspect and address areas of concern, keep the community clean, and make note of service needs., • Keep the Maintenance Shop stocked, organized, and clean., • Utilize maintenance management systems on computers and iPads to complete work orders. Safety • Be mindful of the condition of the community and initiate action to correct unsafe conditions, i.e., broken gates, broken steps, broken/burned-out exterior lights., • Think safety first and ensure that unsafe conditions are corrected promptly., • Report major repairs and needs to maintenance supervisor and property manager., • Remove and transfer of appliances, abandoned furniture, and equipment., • Schedule and perform routine preventive maintenance., • Utilize maintenance management systems to complete preventive maintenance and annual inspection Customer Service • Provide outstanding and proven customer service to residents and future residents., • Inspect and help coordinate all make-ready repairs and services., • Help your team anticipate problems that residents might have before they even occur., • Perform additional duties as assigned by the Maintenance Supervisor or Community Manager. Things You Will Need • You must have a valid driving license., • Must be able to work on-site five days a week; this role is not remote or hybrid eligible, • High School diploma or equivalent., • Willingness to work a flexible work week, including weekends, holidays, overtime, and on-call hours., • Sharp professional appearance., • Must be able to walk the property, which includes climbing stairs., • Must be able to bend, stoop, squat, kneel, climb stairs, push, pull, reach, carry supplies., • Stand for extended periods of time., • May be required to lift to 50 pounds without assistance., • Travel up to 10% or rarely. Skills: • General knowledge of all things pertaining to property maintenance., • Skill in the safe use and maintenance of hand and power tools., • Have a steady hand, good eyesight, and dexterity when using hand tools, and machinery., • Able to multitask and meet deadlines., • Advanced knowledge in HVAC. HVAC certification preferred., • Proficient and comfortable using computers and various software programs., • Knowledgeable of pertinent laws including EPA and OSHA regulations., • Certified Pool Operator, Universal Freon License, including R410A preferable., • South Oxford Management is proud to provide training and licensing opportunities for experienced individuals ready to take the next step. What We Will Provide You South Oxford Management provides a range of insurance options and benefits for our full-time team members. Including: • Medical/Rx, • Dental, • Vision, • Employer Paid Life/AD&D, • Voluntary Life/AD&D, • Short Term Disability, • Long Term Disability, • Employee Assistance Program, • Accident Plan, • Hospital Indemnity Plan, • Critical Illness Plan, • Legal/ID Theft Protection, • Pet Insurance, • 401(k) Retirement w/ Match + Immediate Vesting, • Paid Holidays and Time Off (3+ weeks), • Rent Discount (30%), • Tuition Reimbursement ($2,000/year), • Paid Parental Leave (4 weeks), • Employee Referral Bonus, • Employee Rewards and Recognition You’re exceptional. Let us make you feel it. Join our team. South Oxford Management LLC is proud to be an Equal Opportunity Employer EOE/M/F/D/V/SO. South Oxford utilizes E-Verify, a web-based system that enables enrolled employers to verify the eligibility of their employees to work in the United States through the U.S. Department of Homeland Security and the Social Security Administration, subject to state law. South Oxford Management LLC is committed to providing a workplace that is free from the use, sale, possession, or distribution of illegal drugs and alcohol, as well as free from the abusive use of legal drugs or alcohol. All job applicants are required to take and successfully complete a drug and/or alcohol test before they will be permitted to begin employment. Applicants who refuse to take a test or fail to cooperate with test representatives will not be permitted to begin employment. If a test yields a positive result for drugs or alcohol, the Company may withdraw the offer of employment to an applicant, where permitted by state law.

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you'll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 1525 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. Required Qualifications: • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate's degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Proven ability to coach and develop team members effectively. Preferred Qualifications: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing on-site teams. At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Supplemental Insurance: Accident and critical illness insurance, • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds. All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources. At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment. MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements. MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is to provide reasonable accommodation to

Who We Are Harte Hanks is (NASDAQ: HHS) Business Experience Orchestrator (BXO) — a strategic partner that integrates strategy, data, technology, people, and operations to drive revenue, retention, and operational efficiency. We operate across six core capabilities: data, marketing, sales, customer care, fulfillment, and logistics, connecting the full customer and product lifecycle. With over 100 years of heritage and a global presence spanning North America, Asia-Pacific, and Europe, we combine the scale of an international organization with a boutique, collaborative approach. We help large and mid-sized B2B and B2C brands engage and support their customers, particularly in high-touch, experienced-critical sectors. Working at the intersection of front-office growth and customer experience with back-office execution, we enable leading organizations to design, activate, and optimize meaningful, measurable outcomes. What sets us apart is how we deliver: relentlessly human, powered by technology, and driven by results. By bringing together people, data, and intelligent technology, we create high-impact experiences that make a difference. As a highly connected, multi-disciplinary organization, we offer our people the freedom to grow beyond a single path, empowering them to build diverse, global careers across functions, industries, and teams. Position Overview • Are you energetic and focused with an unstoppable motivation to succeed? Do you enjoy talking to others with confidence about topics you are passionate about? Are you comfortable performing outbound sales support in a remote environment? If you answered yes to any of these questions, you may be ready to become a #Hartemate!, • As the Outbound Business Development Representative, you must become a product expert and serve as the “voice” of the company by creating a great first impression and proving a world-class experience to new prospects. You will enjoy this role if you are slightly competitive with a strong desire and ability to hit targets and exceed expectations. Key Responsibilities • Talk to a wide variety of new business contacts - including Owners, Property Managers, and Managers, • Cold call and prospect for leads to companies that could benefit from the new offer, • Maintain email and phone conversations with warm prospects to determine the driving factor in the purchase or sign-up decision, • Become a product/offer expert and learn strategies to communicate product/offer value, • Continually increase product knowledge by working closely with the Operations Supervisor, • Clearly communicate business decision drivers, costs, and benefits to showcase the product/offer as a strategic advantage Requirements • One to three years of B2B experience in inside sales, telemarketing, or customer-centric role, • Bachelor’s degree from an accredited institution is preferred, • Experience working with Salesforce.com CRM and SalesLoft is preferable, • Tech Sales, Saas, and Cloud experience required, • Superior customer service, cold calling, and data entry skills, • Strong over-the-phone communication and online presentation skills, • Advocate for customers and prospects by building rapport to identify their key needs and determine possible solution-sets, • Desire to think creatively and use problem-solving skills to assure customer satisfaction, • Ability to multi-task, pay attention to detail, and prioritize in a fast-paced environment, • Intermediate to advanced experience navigating multiple windows to provide accurate information to end users (multiple screens recommended but not required), • Flexible attitude and demonstrated ability to hit targets and exceed expectations What We Offer • Access to industry-leading onboarding and training programs, powered by CVI, featuring science-backed methodologies, proven messaging frameworks, and enablement solutions tailored for modern B2B sales professionals., • Exposure to modern outbound sales strategies, tools, and best practices used by top-performing SDR teams., • Ongoing leadership investment in your growth, success, and career progression through mentorship, coaching, and hands-on support., • Robust career development and progression opportunities within a complex, multi-division organization, empowering individuals to expand their expertise and pursue diverse career pathways across Sales, Marketing, Customer Experience, Fulfilment, Logistics, and other key functions., • Group Health and Wellness (Medical, Dental, and Vision), • 100% Remote Work, • Health Savings Account (HSA), • Educational Assistance, • Voluntary plans, including critical illness, accident, and hospitalization, • 401k plan with Company Match and Roth contributions | Immediate vesting, • Pet Insurance, free legal services, employee discount programs, and more…. Equal Opportunity Employer / M / F/ H / V

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top-notch services through continuous investment in technology and infrastructure. Ownership: The company is backed by The Sterling Group, a Houston-based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling's past partnerships have been with family businesses and corporate carve-outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives. Today, Sterling has over $5.7 billion in assets under management. To best support our team and operations, this role requires candidates to reside in the Savannah, GA area. We are unable to consider remote applicants at this time. The Assistant Terminal Manager is accountable for the performance of the dispatch team and general operation. The position will supervise dispatch, the daily execution of the scheduling plan, equipment utilization, and operational costs, as well as identify areas of weakness and efficiencies within the team. In this position, you will work closely with the Terminal Manager to ensure the strategy is implemented and monitored and deliver proper feedback. • Be the team's coach, translating insight and vision from TM into actionable items. Champion cross-training initiatives to maintain the team's consistent evolution., • Keep a pulse of the team, port congestion, and weather, and be able to pivot focus instantly to ensure success. Ensure the daily plan is executed, with constant follow-up and proactively escalating at the first sign of peril., • Work with the TM to implement process changes focused on service improvements and cost controls., • Review the dashboard, call out issues, and follow up with dispatch to ensure we remain prescient, attempting to eliminate missed opportunities and reduce driver frustrations. Complete the end-of-shift checklist, following up with dispatch to ensure driver status and dispatches not started or completed are addressed., • Actively participate in driver retention, and become an expert on issues that create driver turnover. Be an advocate for the operation and driver., • Be an exponent for the operation, uniting with other departments to drive process improvements for dispatch and the fleet., • Oversight of daily execution of dispatch processes to ensure contracted customers and critical account commitments are met, and ICs are handled., • Supervise the company drivers and their productivity, manage costs, and can report and reprimand that fleet., • Hold dispatch accountable to set expectations and support positive team culture and engagement goals., • Assist in hiring decisions for the operation. Work with TM to ensure the proper team size with the correct personnel., • Complete weekly check-ins for quarterly OKRs and ensure the team is current., • Fill in for dispatch when applicable., • Prior dispatch experience, previous team supervisor, possess a coaching mentality., • Must possess exceptional communication skills, both in verbal and written forms., • Former scheduling, capacity, or OTR planning. Firm understanding of conceptual dispatch and how to convey to new dispatchers., • Must be a self-starter willing to work with minimal supervision and execute tasks and duties at a high level., • Knowledge of the transportation industry, logistics, and supply chain, including comprehension of DOT regulations., • Possess a sense of urgency, intrinsically motivated, detail orientated, and able to set the tone for a team., • Former experience with or knowledge of payrolls, driver pay, and margins, • A high degree of flexibility to seamlessly shift focus and maintain a noteworthy execution of tasks, • The candidate must have excellent organizational skills., • Familiar with working with independent contractors in the transportation industry., • Ability to encourage, discipline, and evaluate the performance of team members, • Strong interpersonal skills and the ability to interact positively with other departments, supervisors, and management, • Perform other related duties as assigned., • 5 Years of transportation experience, • Must be computer literate in MS Word, Excel, and Outlook, • Must be dependable and able to work independently, • Excellent written and oral communication skills., • Must reside in the Savannah, GA area

MCI is a leading business process outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers in this role coach and develop a team of 5 - 10 supervisors and are directly responsible for the performance of their team. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned It's about building relationships and turning the knowledge you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an Employer That Values Your Contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI:We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office

Location: Savannah, GA Job Type: Full-Time Pay Types: Salary + Bonus Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement Application Details: No Resume Required, On-site Interview Position Overview: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors to achieve department goals and champion their teams to deliver specific results for our clients. This leadership position is responsible for daily operations and opportunities to improve conversion, efficiencies, customer service levels, deliver specific sales objectives and support the call center in all facets. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Wonder if you are a good fit for this position? It's about building relationships and turning the knowledge, you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required: • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required): • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work.

Location: Savannah, GA Job Type: Full-Time Pay Types: Salary + Bonus Benefits & Perks: Management: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Company Laptop, Advancement Application Details: No Resume Required, On-site Interview Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and possess excellent communication skills, we need your help in managing call center customer service agents. While your team operates the phone for a variety of commercial, state, and federal projects, you will assist and support them with your leadership and expertise. As the team coach and leader, you will be directly responsible for the performance and success of your team. This is a management-level position. Prior experience in management, supervisor, or customer service leadership is required. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for ensuring call quality from start to finish, and proactively seeks ways to improve the internal processes and sales results program-wide. Supervisors conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. You will also work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures. Essential Duties: • Lead a team of 15-25 entry-level front-line customer service agents responsible for inbound call handling., • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to representatives regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting., • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Wonder if you are a good fit for this position? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. Required Qualifications: • Minimum of 3-years call center management experience, • Associate's degree or equivalent combination of education and relevant work experience, • Exceptional interpersonal & communication skills, • Strong supervisory experience including staff development, • Advanced knowledge of Microsoft Office including Outlook, Excel, Word & PowerPoint, • Demonstrated ability to drive sales through the actions of others, • Superior knowledge of call center tools and technology used to manage KPIs and SLAs, • Possess practical conflict resolution skills (both customer and agent conflict), • Proven leader with advanced time management, planning, organizational and multitasking skills, • Ability and eagerness to learn new products and system, • Ability to work in a professional, fast-paced environment, • Strong understanding of the contact center environment and the key levers to enhance performance and achieve client and financial targets, • Clear, concise and practical communication skills (both oral and written), • A solution-oriented and positive mindset that openly embraces change and stretches goals., • Strong organizational skills with an ability to prioritize objectives with little-to-no assistance, find issues, and create and execute solutions that address those issues., • An ability to hold team members accountable for job performance including adherence, KPI's, and process, • The ability to thrive in a fast-paced, ever-changing, and high-pressure environment. Preferred Qualifications: • Military, local, state or federal government experience is a plus., • Graduation from an accredited two-year or four-year college or university is a plus, • Experience managing both remote and on-site reports is a plus All MCI Locations • Must be authorized to work in the country where the job is based. Subject to the program and location of the position • Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results., • Must be willing to submit to drug screening. Job offers are contingent on drug screening results. Want an employer that values your contribution? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: • Paid Time Off: Earn PTO and paid holidays to take the time you need., • Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!, • Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location., • Retirement Savings: Secure your future with retirement savings programs, where available., • Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges., • Life Insurance: Access life insurance options to safeguard your loved ones., • Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities., • Paid Training: Learn new skills while earning a paycheck., • Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement., • Casual Dress Code: Be comfortable while you work. Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued. If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today! This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer

Job Description: Job Summary: • Reporting to the Supervisor of Training and QA in Customer Service Operations Support, the Training Specialist is responsible for the development and execution of the Rhode Island Energy Contact Center training curriculum, ensuring employees are fully equipped to deliver a best-in-class customer experience., • This candidate will create new, and improve upon existing, training resources and assets including Instructor Led Training (ILT) modules, standard operating procedures, job aids, assessments and supporting program execution information., • The overall training program coordination, implementation, and reporting will be managed by the training team in alignment with newly developed and changing Customer and Product systems, tools, and procedures., • Additionally, this candidate will be responsible for identifying and continually driving enhancements to training material based on program effectiveness and evaluations, in alignment with evolving organizational priorities and strategy. Job Responsibilities: • Organizes, develops, plans, and executes all facets of the RIE Contact Center training curriculum including instructor led training modules, procedure manuals, job aids, eLearning assets, and assessments for technical and operational training., • Facilitates instructor led and on-the-job training programs, demonstrations, meetings and workshops leveraging existing and new training resources, systems, and tools for the Contact Center and supporting functional teams., • Collaborates with operational and product teams to identify and solve for gaps in training curriculum, remaining aligned on future training requirements and or changes to established programs, • Maintains and reports on program participation, assessment results, retraining requirements and suggested improvements to overall training program and strategy, • Engages with functional leaders and teams to implement training program requirements and drive continuous enhancements to training programs and practices., • Develops and implements assessment criteria and process to evaluate overall program effectiveness and identify improvement opportunities, • Remains up to date with, and leverages, the latest training methods, techniques, and learning management systems (LMS); striving to deliver a best-in-class training experience., • Builds strong internal and external relationships to gain and share best practice insight., • Emergency and storm role commitment; a special assignment during storm events and other emergencies when the company needs to restore power or respond to other issues affecting customer service., • The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both., • Assigned work location may change., • In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction, vendor training, and coordination of work amongst teams. Education/ Experience: • Bachelor’s degree or at least five years of progressive training experience., • Utility experience is preferred but not required., • A demonstrated ability to create and facilitate technical and operational training programs and material for classroom and e-learning., • Ability to absorb information from a myriad of stakeholders and functions, develop creative/practical business and training solutions, and achieve desired, timely results in a highly technical, operational environment is required., • Excellent facilitation, organizational, and time management skills with the ability to manage multiple programs and stakeholders, • A demonstrated knowledge of industry leading training methods, platforms, tools and learning management systems including proficiency in Microsoft Office and other related program software. Preferred Qualifications: • Possesses knowledge and understanding of Rhode Island Energy’s electric or gas policies, processes, systems, tariffs, and general practices and how to apply them effectively, • Knowledge and understanding of customer experience and systems within a regulated environment, • Exposure to Rhode Island regulations and policies Capability Requirements: • Understanding Others: When dealing with internal / external diverse stakeholders understanding what someone is saying or feeling, even if person is not clear, and can accurately predict how someone may respond, • Impact and Influence: When working with employees to adapt the approach and consider what is important to the audience, tailoring message accordingly, • Team Player: Promotes team effectiveness by soliciting input from team members, communicating expectations and helping with root cause analysis and problem solving. Callouts: This role is remote with candidates needing to be near one of the operating offices (Allentown PA, RI or Louisville KY) to occasionally go on site for go lives. Note: • This is a remote position with limited in person meetings., • This candidate can be in either PA, KY, or RI. Pay Range: $40 - $45/hr. W2 The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking motivated and customer-focused Bilingual Call Center Representatives to join our growing team. In this role, you will support inbound customer service and technical support programs for a diverse portfolio of commercial and public sector clients. You will assist customers in both English and Spanish by resolving inquiries, troubleshooting basic technical issues, processing account requests, and delivering an exceptional customer experience. As the first point of contact, you will build positive customer relationships through professional communication, active listening, and effective problem-solving. This is a full-time position with schedules that vary by client program. Whether you are beginning your career or bringing previous customer service experience, we provide industry-leading training and opportunities for advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound customer interactions in English and Spanish professionally and efficiently., • Resolve customer inquiries related to products, services, billing, and account management., • Troubleshoot basic technical issues and provide step-by-step solutions., • Accurately document customer interactions and update account information., • Utilize internal systems and knowledge resources to resolve customer concerns., • Maintain confidentiality of customer information., • Escalate complex issues when appropriate., • Meet established quality, productivity, and customer satisfaction goals., • Participate in ongoing training and development programs., • Adhere to attendance and schedule requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish., • Strong verbal and written communication skills., • Basic computer proficiency and data entry experience., • Ability to type at least 20 words per minute., • Working knowledge of Microsoft Office applications., • Strong problem-solving and customer service skills., • Ability to multitask in a fast-paced environment., • Reliable, dependable, and team-oriented.Preferred, • One year of customer service or contact centre experience., • Previous experience supporting bilingual customer service programs.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking enthusiastic, Bilingual Customer Service Representatives who are fluent in both English and Spanish to join our team. In this role, you will provide exceptional customer support across a variety of inbound service programs, assisting customers with product and service inquiries, troubleshooting basic technical issues, managing account-related requests, and identifying opportunities to recommend additional products and services. As the first point of contact for our clients' customers, you will build lasting relationships by delivering professional, efficient, and empathetic service with every interaction. This is a full-time, entry-level, on-site position with schedules that vary depending on the client program. Previous contact center experience is not required. We welcome candidates with customer-facing experience in retail, hospitality, restaurants, or other service industries who are passionate about helping others and eager to grow their careers. We provide comprehensive, industry-leading training to ensure your success and offer excellent opportunities for career advancement into roles such as Supervisor, Trainer, Quality Assurance, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound customer interactions in a courteous, timely, and professional manner., • Deliver outstanding customer service in both English and Spanish., • Listen carefully to customers, identify their needs, and provide effective solutions., • Troubleshoot basic technical issues and assist customers with products, services, billing, and account-related inquiries., • Build strong customer relationships through professional and empathetic communication., • Identify opportunities to recommend additional products and services when appropriate., • Utilize company systems and technology to manage customer accounts and complete account-related tasks., • Accurately document customer interactions, requests, and claims in company systems., • Follow all client-specific processes, scripts, policies, and compliance requirements., • Use available knowledge bases and training resources to provide accurate information., • Protect confidential and personal customer information in accordance with company policies., • Escalate complex customer concerns to the appropriate department or management team when necessary., • Strive to achieve first-contact resolution through effective problem-solving and communication., • Participate in ongoing training sessions, team meetings, and coaching opportunities to remain current on products, systems, and processes., • Meet established quality, productivity, attendance, and schedule adherence expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be at least 18 years of age., • High school diploma or equivalent., • Fluent in both English and Spanish, with excellent verbal and written communication skills., • Experience using computers for data entry and customer support activities., • Ability to type accurately at a minimum of 20 words per minute., • Reliable wired high-speed internet connection (minimum download speed of 20 Mbps) for work-from-home programs where applicable., • Strong organizational, communication, and time management skills., • Basic proficiency in Microsoft Office Suite, including Excel, Word, PowerPoint, and Outlook., • Comfortable working with Windows-based applications and learning new software systems., • Strong analytical, troubleshooting, and problem-solving skills., • Excellent conflict resolution and interpersonal skills., • Customer-focused with empathy, patience, professionalism, and a genuine passion for helping others., • Ability to multitask, remain organized, and work independently in a fast-paced environment., • Dependable with excellent attendance and punctuality., • Strong team player who thrives in a collaborative environment., • Ability to work scheduled shifts, including the required training period.Preferred, • One year of experience in customer service, technical support, inside sales, back-office operations, live chat, administrative support, or a contact centre environment., • Previous experience supporting state or federal government programs is advantageous but not required., • Experience in retail, hospitality, food service, or other customer-facing roles is highly valued.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are looking for Customer Service Agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In this role, you will handle inbound inquiries, make outbound calls to existing customers to assist with customer service questions, and up-sell customers on new products and services. There are a wide variety of project openings on government programs as well as some of the most recognizable brands in the world. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction. This is a great opportunity for you to start your career with our growing team, and with our industry-leading training, you are sure to grow. We offer many advancement opportunities, including Supervisor, Trainer and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Ensure first call resolution through problems solving and effective call handling, • Research systems to find missing information as applicable; coordinate with other departments to resolve issues when needed, • Accurately document and process customer claims in appropriate systems, • Lead fact-finding discussions to determine the best options for the customer, • Utilize knowledge base and training to accurately answer customer questions while following all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Proven ability to coach and develop team members effectively. PREFERRED QUALIFICATIONS: • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re hiring Customer Care Representatives to support inbound service projects for a wide range of clients including government programs and some of the world’s most recognizable brands. In this role, you’ll identify customer needs, research and resolve issues, and recommend new products and services to enhance the customer experience. If you're a patient, empathetic communicator who enjoys helping others and solving problems, this could be the perfect opportunity for you! To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound calls in a courteous, timely, and professional manner, • Resolve customer concerns with a focus on first-call resolution, • Research internal systems to locate missing information and collaborate with other departments as needed, • Accurately document customer interactions and claims, • Use training and knowledge base tools to answer questions while following scripts, policies, and procedures, • Maintain confidentiality and handle sensitive information with care, • Escalate complex issues to the appropriate team or supervisor, • Stay current with program updates by attending training sessions and reviewing new materials, • Meet all attendance and scheduling requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent written and verbal communication skills, • Ability to type at least 20 words per minute, • Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook), • Familiarity with Windows operating systems, • Dependable and punctual with a strong work ethic, • Strong problem-solving and follow-up skills, • Conflict resolution and negotiation abilities, • Customer-focused: empathetic, patient, and responsive, • Able to multitask, stay organized, and self-manage, • Comfortable in a fast-paced, dynamic environment, • Excellent interpersonal skills and a collaborative mindset Preferred (Not Required) • 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative roles, • Experience in a contact center or government-related work

Job Description Hey Future Daybreak Clinical Supervisors! At Daybreak Health, we're building a world where every young person has access to the mental health support they need to thrive. As a clinical supervisor on our team, you'll be part of a dedicated, compassionate community of therapists — guiding the next generation of clinicians while continuing to make a direct impact on students' lives. We value flexibility, efficiency, and collaboration, allowing you to focus on what matters most: developing strong clinicians and supporting student success. If you're looking for meaningful work, a supportive team, and the opportunity to lead, we'd love to have you join us! About the Role: Remote LPC Clinical Supervisor (Georgia) We are looking for LPC-credentialed clinical supervisors to oversee associate-level clinicians providing teletherapy services to students across Georgia. As a Remote Clinical Supervisor, you'll play a key role in ensuring high-quality, ethical, and effective care while mentoring associate clinicians and collaborating with schools, caregivers, and community partners. License Requirement: Fully licensed LPC with active Georgia LPC Supervisor credential (approved by the Georgia Composite Board to supervise LAPCs). What You'll Do • Conduct regular individual and/or group supervision sessions with LAPC associate clinicians, per Georgia Board requirements., • Review and sign off on associate clinicians' clinical documentation, including treatment plans, progress notes, and assessments., • Guide case conceptualization and support sound clinical decision-making on complex or high-risk cases., • Track and document supervision hours in accordance with Georgia licensure requirements., • Provide real-time consultation and support for crisis or risk situations as they arise., • Collaborate with school counselors and district partners to ensure continuity of care for students., • Lead case consultations and training sessions to strengthen supervisees' clinical skills., • Give ongoing feedback on associates' performance, including input toward licensure readiness., • Contribute to the development and refinement of Daybreak Health's clinical supervision practices and training curriculum. Why Join Us? • Receive competitive pay ($70–$120/hour) for supervision, with guaranteed compensation for cancellations and no-shows., • Work remotely with flexible scheduling., • Join a supportive team with ongoing professional development opportunities., • Be part of a mission-driven organization making a difference in students' lives., • Play a direct role in shaping the next generation of licensed clinicians in Georgia. What Our Clinicians Are Saying... "As we learn, we're teaching each other. A lot of the interventions that I've used are things that I've learned from other clinicians. I really love the clinical collaboration which ensures that we provide the best supports for our young clients." "I feel so honored and privileged to work with this group of clinicians. You make me better every day." "I absolutely love working with my young clients. They are so real, honest, and... hilarious! They're the ones inspiring me!" Equal Employment Opportunity At Daybreak Health, we embrace diversity and inclusion and are committed to equity and opportunity for all. We encourage individuals from all backgrounds to apply, including those from diverse communities such as race, ethnicity, gender identity, sexual orientation, ability, age, religion, and socioeconomic background. Pay Range $70—$120 USD

MCI Careers is seeking an experienced Operations Supervisor in Garden City, Georgia. Ideal candidates have at least 3 years in a supervisory position within a BPO contact center and possess strong leadership and communication skills.

The Arise® Platform is an online portal that connects you to remote customer service opportunities with big-name brands. Through the platform, you can provide remote customer support, earning extra revenue while saving time and money on costs associated with working outside of the home.

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Our client is a 30+ year old 3PL with over 10 locations, 5 million sq.The core focus of their business is B2B and D2C for clients within the retail, apparel, furniture, and home goods industries.The Operations Manager is responsible for the operational performance by providing direction and leadersh

We are seeking an experienced, motivated, and detail-oriented.Account Manager / Operations Specialist.The ideal candidate will have prior experience in the freight brokerage or transportation industry, a strong understanding of daily brokerage operations, and the ability to build and maintain strong

Our client is a 30+ year old 3PL with over 10 locations, 5 million sq.The core focus of their business is B2B and D2C for clients within the retail, apparel, furniture, and home goods industries.The Operations Manager is responsible for the operational performance by providing direction and leadersh