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Hiring a REMOTE Denials Management Supervisor Role! Schedule: Must have flexibility to work M-F between 7 AM - 6 PM EST Pay Range: $32-$40/hr depending on experience Day to day: • Supervise the day-to-day operations of the denial management team, ensuring timely and accurate resolution of denied claims., • Monitor denial work queues, assigned tasks based on financial impact and aging, and collaborated with billing, coding, registration, and clinical teams to resolve denial drivers., • Analyze denial trends and root causes, developing and implementing denial prevention strategies to improve revenue cycle performance., • Oversees appeals submission, ensuring accuracy and adherence to payer deadlines, while escalating complex denials and disputes as needed., • Conducts staff coaching, training, and performance evaluations, monitored productivity and quality metrics, and reported denial KPIs including denial rate, appeal success rate, and recovery totals., • Participates in process improvement initiatives to optimize workflow, maintain compliance with payer regulations and internal policies, and support leadership with operational insights. Must Have Qualifications: • Minimum 3–5 years of revenue cycle experience., • Minimum 1–2 years of supervisory or leadership experience preferred., • Strong experience in denial management, appeals, and payer resolution. Benefits: • In order to be eligible for health benefits, you must be employed for 30 days and must average 30 hours per week over your first four weeks on assignment. If you become eligible and take action to enroll, you will be covered no earlier than 60 days into your assignment, depending on plan selection(s). 401(k) Retirement Plan (After 6+ months of service, during a 401K enrollment period) Medical, dental and vision plans with The American Worker, as well as three Major Medical Plan options! Prescription Programs Short Term Disability Insurance Term Life Insurance Plan Compensation: Dependent upon experience Apply Today!

About Us Peaceful Psychotherapy is a fully remote, growing group practice. Our mission statement: "To redefine therapy with creative tools, progress you can measure, and next level therapist development." We believe great clinical work is cultivated by strong support systems, and that starts with a workplace people are genuinely proud to be part of. That means reliable administrative support, clear expectations, and a culture that values both individual well-being (inside and outside of work) and high standards of care. Our approach is people first, while still maintaining clarity and accountability. We're building a practice that is thoughtful, efficient, and always improving, while keeping a strong focus on supporting our clinicians and creating a smooth, positive experience for our clients. Check out our careers page to learn more about our culture! About the Role We're looking for a Part-Time Clinical Supervisor (LMHC) who brings both clinical depth and managerial ownership. This role is ideal for someone who enjoys mentoring clinicians while also maintaining consistent standards and taking ownership of team performance. You'll support a small team of up to 5 clinicians, providing both individual and group supervision, while ensuring quality, consistency, and strong clinical decision-making across your team. This role combines clinical supervision with day-to-day management responsibility, bridging clinical oversight and practice operations to maintain a high-performing, well-supported team. This is not a passive supervision or management role. You will take ownership of clinician performance, ensuring expectations are clear, consistently met, and aligned with both clinical and operational standards. You will play an active role in reinforcing policies, accountability, and direct engagement with the clinicians and the practice, while supporting individual clinician growth and development. What You'll Do * Provide individual and group supervision in accordance with NYS requirements * Support clinicians in case review, clinical decision-making, and ethical care * Act as the first line of contact for your team * Address clinical performance concerns directly and provide clear, constructive feedback * Support leadership in policy adoption and adherence across the practice * Regularly take part and engage in supervisor-leadership discussions (we have a Slack group to keep things simple!) * Escalate non-clinical or HR-related concerns appropriately * Ensure documentation standards are met , including: * Clinician note completion within 24 hours * Supervisor review and sign-off within 48 hours * Reinforce expectations around: * Caseload management (clinicians need to have 28 hours available weekly for clients) * Attendance to individual and group supervision * New policy and procedure adoption among your team * Utilization of company communication platforms (Slack is our main method) * Maintain accurate and compliant supervision documentation (including attendance for payroll) * Partner with leadership to help continually improve systems, workflows, and clinician support What We're Looking For * Active LMHC license in New York * Meets NYS requirements to supervise MHC-LPs * Experience providing supervision or strong mentorship experience * Comfortable balancing support with accountability across both clinical and managerial responsibilities * Able to address performance concerns directly and professionally (we provide the metrics, you ensure accountability with your team!) * Highly organized, responsive, and consistent with documentation * Willing and able to check communications daily for updates (<5 minutes) * Values structure, operational standards, and continuous improvement * Aligned with a collaborative, people-first, and growth-oriented culture What Makes This Role Different * We are a practice that values both Clinician experience and Operational excellence * Clear expectations around performance * Opportunity to help shape and refine a modern and growing group practice Schedule & Commitment * Approximately 2–3 hours per week * Fully remote with flexible scheduling (within supervision requirements)

About us Peaceful Psychotherapy is a completely remote private practice, focused on providing high quality and cutting edge therapy to adults in the NYC area. We are seeking full-time (28 hours/week) MHC's to provide exceptional mental health therapy to a diverse client population. The candidate will be able to work independently, and will deliver a holistic/diverse approach to counseling to their clients. This is position is for candidates who are interested in continual improvement, and becoming the best therapist they can be, by learning and implementing evidence based systems. Wondering what it's like to work with us? Hear from our team: Take a look at our Careers Page to learn more about our culture! Our practice integrates the CAMPS score format to ensure employee fulfillment, reflecting our dedication to a positive and supportive work environment. We focus on creating a space where our team is empowered to excel professionally and contribute meaningfully to the advancements in psychotherapy. Important details: • This work will be fully remote., • This is a fully employed W2 position., • Completely make your own hours, • Weekly supervision and on call guidance from your supervisor will be provided as is needed/required., • You will be paid bi-weekly regardless if insurance has paid., • Full time is defined by scheduling 28 sessions/week, so please have a schedule that allows for this quantity., • 40 hour of sick days, • One week of PTO Responsibilities: • Have the capacity to confidently work independently and provide mental health counseling to diverse populations., • Perform diagnostic evaluations., • Complete official session notes, goals, and treatment plans required in a timely manner., • Utilize and analyze diagnostic tools as appropriate., • Optimally serve clients needs in regards to general counseling, providing resources, referrals, and provide general guidance for any emergency situation. Job Type: Full-time Salary: $38-$50 an hour depending on caseload Benefits: • 40 hours of sick days, • One week paid time off, • Retirement Plan, • Make your own schedule, • Social Opportunities - Dinner, Company party, etc. See company page. Schedule: • Choose your own hours

Job Description *This position is located at 2732 Transit Road in West Seneca Position Description: Sonwil’s Technology Services Group is actively searching for a skilled Technology Services Specialist to join our technology team. The candidate will provide frontline phone and ticket support to end-users on different hardware and software issues. The qualified candidate will act as the user/customer advocate for issues which must be escalated to other skilled staff. They will work alongside other IT Specialists in the team and report directly to the TSG Services Team Supervisor. The qualified candidate will also be required to travel to our various local sites within Western New York to provide on-site service or setup/maintain equipment. As Sonwil Distribution Center continues to grow nationally, some overnight travel may also be necessary to install and support our facilities outside of the region. The candidate must have a positive personality and be able to thrive in a fast-paced environment. Our company operates 24/7/365 and the Technology Services Specialist may need to provide after hours support via an on-call basis. They may also occasionally have to work unscheduled overtime or for scheduled projects that occur on weekends or holidays. Applicants must have reliable transportation, a valid driver’s license, be punctual, dependable, and be committed to working their assigned shifts. Duties: • Provide the first level of both remote and in-person support for Sonwil and client organizations., • Utilize excellent customer service skills to gather information necessary to track, route, and redirect requests to the correct resource., • Ensure the proper recording, documentation, and closure of all requests while maintaining an open line of communication with the customer., • Drive to different sites to perform scheduled maintenance or troubleshoot and resolve new issues., • Perform routine equipment installs and move requests., • Installation, configuration, and ongoing support of the company’s technology; including desktops, laptops, thin clients, printers, RF devices, VOIP phones, and other peripherals., • Proven working experience in providing technical support., • Proficiency in English., • Strong Customer service orientation and communication skills., • Attention to detail and a process oriented mindset., • Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise., • Ability to troubleshoot and resolve problems or escalate to appropriate resources if unable to resolve., • Ability to collaborate with other team members., • Ability to plan daily activities within the guidelines of company policy, job description and supervisor’s instruction in such a way as to maximize personal output., • Willingness to learn new concepts and skills and be able to utilize these new skills to provide support to staff., • Basic SQL experience is desired but not required., • Knowledge of desktop, server, laptop, and thin client hardware and software including Microsoft operating systems Windows 10 and 11 and Server 2016, 2019, and 2022., • Knowledge of Microsoft Office, Teams, Microsoft Exchange and Outlook., • Knowledge of Microsoft Active Directory including DNS and DHCP is desired., • Knowledge of basic IP and networking concepts is desired., • Knowledge of CAT6 cabling, terminating, tracing, and testing is desired but not required., • Ability to move/lift equipment (30-50lbs). • Must be able to lift up to 40lbs, • Must have transportation to move between sites in the greater Buffalo area Monday-Friday 8:00am-4:30pm

Job Description *Applicants MUST submit a cover letter with resume to be considered. *This position will require in-office presence. Hybrid work schedules may be possible based on specific job duties and consistent with ESD policy. *Minorities, women, and individuals with disabilities are encouraged to apply. Please contact Human Resources if you require an accommodation. BASIC FUNCTION: Provide end-user support services to staff members and assist in maintaining the day-to-day technology operations at ESD. This role requires a team player who can identify, troubleshoot and resolve computer and software related issues in a timely and courteous manner. Excellent written and verbal communication skills are essential, as well as a strong focus on customer service when interacting with staff, consultants, and vendors across all levels of the organization. WORK PERFORMED: • Assist all staff via phone, email, and Helpdesk ticketing solution in a courteous and efficient manner., • Maintain helpdesk coverage; user follow-ups; and managing daily tickets assigned., • Maintain advanced knowledge of ESD's standardized software applications to assist in problem resolution and needs assessment., • Support end-users with remote access on desktops/laptops and mobile devices across platforms., • Knowledgeable in VDI (Virtual Desktop Infrastructure), • Extensive experience with desktop hardware, software applications, operating systems, and networking connectivity (See Knowledge Required)., • Assist end-users in developing working knowledge of systems running on LAN., • Prepare SOPs and user instructions as needed., • Ability to train and conduct new-user orientations on both hardware and software as requested., • Point person for all mobile and wireless devices including set-up, deployment, and user support., • User support and setup of Click Share/laptops for Zoom/Webex webinars and conferences., • Coordinate onboarding, offboarding, moves and changes with Administrative Services as needed., • Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s desktop computing environment; and liaise with third-party support and PC equipment vendors when necessary., • Perform tasks and functions as required by supervisor., • Perform other tasks and services needed by the end-user community, such as lifting, moving, boxing, and unboxing of equipment., • Utilize strong analytical and active listening skills to manage a high-volume, multitask-driven workload while effectively collaborating with end users at all levels of the organization., • Occasional travel to the various ESD offices may be required., • Assist with IT Disaster Recovery efforts, testing and documentation as needed., • Perform other IT related duties as directed by IT Management. MINIMUM REQUIREMENTS: Education Level required: Associate degree in an IT related discipline with minimum of 2 years’ experience in related field; Or a HS Diploma with a minimum of 3 years’ experience; Or any equivalent combination of experience and/or education from which comparable knowledge, skills and abilities have been achieved. MCSE Desktop Infrastructure & Windows 11 Certification; and CompTIA A+ & Network Certifications are helpful. Relevant Experience required: Minimum 3 years customer service experience, including troubleshooting and resolving user-facing hardware and software-related issues in a dynamic business environment. • Strong verbal and written communication; excellent analytical and problem-solving skills;, • Proven experience in an IT user support role, with a demonstrated record of effectively troubleshooting and resolving user-facing hardware and software related issues in a dynamic business environment., • Knowledge of IT support systems, network infrastructure, computing peripherals, and basic security principles, with hands-on experience in deploying end-user computer related equipment., • Outstanding communication, and interpersonal skills, with the capacity to engage with diverse stakeholders at various organizational levels., • Analytical mindset with problem-solving capabilities and attention to detail.

Job Description At C&S Companies, we believe work environment, culture, and the opportunity to learn, and grow are key elements when considering a new job. We are just the right size to provide the resources and support you need without the burdensome bureaucracy of a large corporate environment. To that end, we foster a family-friendly and supportive workplace; collaborative and employee-focused with an emphasis on quality, integrity, trust, fun, and accountability. Diversity, equity, inclusion, and belonging are a top priority at C&S. We promote personal and professional growth by cultivating and sustaining a safe, inclusive atmosphere where everyone feels a sense of belonging. By encouraging employees to bring their whole selves to work, we create a diverse and equitable environment where all our voices are heard. Position Overview C&S is currently seeking a Senior Project Engineer to join our Fuel Facility team. Location at a C&S office is preferred; however, a remote location is negotiable. Full-Time is Preferred; however, Part-Time is negotiable. The Senior Project Engineer is expected to have good relationships with clients and professionals in the fueling systems industry and will be responsible for generating project opportunities and managing fueling systems projects. In this role, the Senior Project Engineer will work with our multi-disciplinary design team to deliver projects in the aviation, automotive, and related fueling systems markets. Position Responsibilities • Develop effort budgets and schedules for prospective project pursuits., • Develop working relationships with existing and prospective clients and professionals., • Generate project opportunities., • Develop and optimize processes for improved efficiency, sustainability, and cost-effectiveness. Apply advanced problem-solving techniques and tools to enhance process design and operations., • Ensure all engineering projects comply with applicable codes, standards, and regulations. Maintain an up-to-date knowledge base of industry standards and government regulations., • Implement and oversee quality assurance protocols to maintain the quality of engineering outputs. Conduct reviews and audits of project deliverables to ensure technical accuracy and integrity., • Champion safety protocols and risk management practices throughout project lifecycles. Analyze potential risks and develop mitigation strategies to prevent accidents and operational failures., • Develop P&IDs for, but not limited to: Aviation Fueling Systems, Automotive Fueling Systems, Heating Oil Systems, and Emergency Generator Systems., • Communicate effectively with all stakeholders, including management, clients, regulatory bodies, and project teams, ensuring clear and consistent communication regarding project progress and issues., • Mentor less experienced engineers and support their professional development., • Utilize safe work practices in accordance with federal, state, local, and company standards., • Minimum bachelor’s degree in mechanical, environmental, or industrial engineering or other similar degree., • Minimum 10 years’ experience working on flammable and combustible liquids fueling systems projects., • Professional Engineer (PE) license preferred or willing to pursue PE license., • Understanding of flammable and combustible liquids engineering principles, methodologies, and tools., • Ability to analyze complex engineering problems and develop effective solutions., • Comprehensive knowledge of relevant industry standards, safety regulations, and environmental laws., • Ability to write sequence of operation processes with P&IDs., • Excellent verbal and written communication skills, capable of effectively articulating technical information to non-technical stakeholders and writing detailed reports., • Efficient in; Bluebeam (or other PDF reader), Microsoft Word, Microsoft Excel, and Microsoft Outlook. $120,000 - $140,000/year* *Actual compensation may vary based on related work experience, geographical location and market conditions, education/training, certifications, and other credentials, as well as applicable knowledge and skills. Learn about our comprehensive Benefits WHO WE ARE: C&S Companies is a national planning, design, and construction firm with more than 600 employees and growing. For more than 50 years we have been delivering critical infrastructure design, planning and construction services in aviation, civil/site infrastructure, construction and program management, construction/design-build, energy, environmental, facilities, architecture, planning, sustainability, and transportation. We have offices throughout New York State, California, Florida, Michigan, Arizona, Pennsylvania, Ohio, Washington, and Kentucky.

Job Description Job Title: Community Health Educator Position Status: Full Time (hours vary based on youth school schedules) Position Classification: Non-Exempt Remote: No Department: CAPP Immediate Supervisor: Health Education Coordinator Salary: $48,924 Job Summary: The Community Health Educator is responsible for teaching youth, ages 10-21, a health-related curriculum addressing teen pregnancy, HIV/AIDS, and sexually transmitted infections, in a way that engages and equips clients with correct information, support, and evidence-based, best health practices so that youth and young adults have good Behavioral, Social-Emotional, and Physical Health and the spread of HIV and other STD/STI is reduced. Candidate must be dedicated to working with diverse populations and inner-city residents. Supervisory Duties: This position has no supervisory duties Essential functions: Percent of time: Primary Position Responsibilities 90% Facilitation of Evidence Based Programming • Demonstrates comfort, confidence, objectivity, and full support for educating youth and young adults about teen pregnancy, HIV/AIDS, and sexually transmitted infections., • Demonstrates sensitivity to and cultural literacy about different opinions, sentiments, and beliefs., • Maintains clarity about one's own comfort level with certain sexual topics and avoids inserting one's own bias and beliefs., • Facilitates evidence-based curricula with fidelity to promote abstinence, delay the onset of sexual activity, and reduce risky behaviors., • Administers pre- and post-surveys collecting student data from program sessions., • Implements, coordinates, and monitors activities across multiple systems to improve health and quality of life outcomes for youth and their families., • Ensures that knowledge of family planning, growth and development, sexually transmitted diseases, and other health related concerns are up to date so that information presented is accurate and current., • Works in a professional manner with the adult staff at sites where programming is to occur, building good working relationships with client system representatives., • Builds respectful, person-centered relationships with youth and young adults using a trauma-informed approach. Welcomes and works with youth of all backgrounds including LGBTQ youth., • Demonstrates increasing knowledge and understanding of youth and young adults' developmental opportunities and challenges., • Acts as a health advocate by referring participants or parents to services available in the community as needed (e.g., family planning, health insurance, etc.) Documentation, Tracking, and Consistent Use of the Online Reporting System 5% • Understands contractual requirements and current status of grants and submits informed and thorough monthly reports. Education: • Bachelors from an accredited college or university in a health-related field and one year of full-time experience in a recognized youth service agency (OR), • Bachelors from an accredited college or university (any major) and two years of full-time experience with health education including teen pregnancy prevention, HIV/AIDS, and sexually transmitted infections. Required Skills/Abilities • Must have a car and a valid NYS Driver's License, • Must have passion for educating youth, young adults, and others about sensitive topics., • Demonstrated comfort and skill in public speaking to small and large groups, clearly and concisely explaining ideas, in a manner that keeps people's attention., • Strong interpersonal skills with excellent oral and written communication skills, • Fully proficient in Microsoft Office and experience with electronic health records Sitting, standing, stooping, bending, standard lifting up to 35 pounds, carrying, repetitive movements. Ability to operate and repair machines; prolonged periods of standing, walking, bending, and stretching. Must be able to access and navigate the site and go up and down stairs. Must be able to work in varied weather conditions and outdoors during summer months. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrated or explain how one can perform essential functions of the position listed above with or without accommodations. Workplace Conditions Disclaimer Employees in this role may be required to visit environments where exposure to pests (including bed bugs, insects, or rodents), unsanitary conditions, secondhand smoke, or communicable health concerns may occur. The organization provides training, protective equipment, and safety protocols to minimize risks and ensure a safe working environment. The job specifications cited in this Job Description are not to be interpreted as a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management reserves the right to modify duties as necessary. At its discretion, management can add, drop, or change this job's duties, responsibilities, and expectations at any time. This job description does not constitute an offer of employment, continuous employment, or an employment contract. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position BFNC is an EEO employer. This job description does not constitute an offer of employment, continuous employment, or an employment contract.

Job Description Site Supervisor Job Title: Site Supervisor Reports to: Director of Residential Services Job Category/ EEO: Exempt, FT 12 months, on call, Manager Department: Residential Services Remote: No Pay Range: $60,406 Position Purpose The Site Supervisor is directly responsible for overall client care and facility maintenance within assigned residence sites. The Site Supervisor has primary responsibility for supervision of direct care staff and for development, implementation, and review of Individual Service Plans. Reporting Relationships The Site Supervisor reports directly to the Site Coordinator. PRINCIPAL DUTIES AND RESPONSIBILITIES • Assure that standards of housekeeping, maintenance, health, safety and general appearance of the residence are met; inspect facilities on a regular basis and report necessary repairs and equipment replacement in a timely manner., • Prepares for Office of Mental Health site visits, by ensuring that sites and charts are always in audit ready condition., • Implement Agency medication administration policy and procedure., • Implement fire safety procedures including monthly, unannounced fire drills., • Review daily notes on a regular basis., • Promptly report any identified problems., • Ensures that the programs have the staffing, competencies, and ongoing professional education and development required to serve clients and deliver on contractual obligations., • Assure that the rights and dignity of residents are maintained at all times; assure that resident grievances are processed in a timely manner., • Orient new residents and complete required paperwork., • Develop and implement Individual Service Plans. Regularly and routinely document resident progress toward goals in accordance with Agency policy., • Assist with management of resident discharges., • Develop and maintain effective working relationships., • Assure timely reporting and review of untoward incidents and events., • Participate in regular and unplanned meetings., • Initiate emergency procedures when indicated., • Plan and implement resident activities., • Direct menu planning, food shopping and meal preparation, in cooperation with residents., • Always ensure necessary and appropriate site coverage., • Provide ongoing feedback to staff regarding work performance., • Conducts regular staff meetings., • High School diploma plus five (5) years' experience in Human Service-related field., • Able to demonstrate at least (1) one year of supervisory experience., • Evidence of commitment, sensitivity, and creativity in working with and for individuals with handicapping disabilities, • Experience in developing service plans and conducting assessments., • Must have a flexible schedule., • NYS Driver's license with evidence of good driving record, • Ability to work independently and initiate change., • Possess an even temperament., • Have strong organizational and time management skills., • Work effectively within a team setting., • Have strong data management and analysis skills., • Have superior interpersonal skills in collaborating with other providers and consumer centered community support systems., • Have superior conflict resolution skills., • Value cultural difference, collaborative efforts, and person-centered services., • Demonstrate excellent verbal and written skills.

Job DescriptionDescription: JOB SUMMARY Murphy and Nolan Inc. seeks an energetic individual to join our Sales staff. Reporting directly to the VP Sales & Marketing, the Key Account Manager is responsible for managing all aspects of the customer/supplier relationship within key accounts, maintaining a long-term relationship with accounts and maximizing sales opportunities within them. We are willing to train the right individual to take on these responsibilities. The Key Account Manager communicates with customers and company staff to ensure that all customer requirements are met in a cost-effective and efficient manner. ESSENTIAL JOB DUTIES AND RESPONSIBILITIES • Work with territory managers and senior executives to manage the customer-supplier relationship with a variety of customers throughout the world., • Respond rapidly, affirmatively and profitably to customer inquiries about material and services., • Enter and process customer purchase orders., • Have a keen understanding of customer requirements and processes. Flow down customer requirements to other departments. Answer questions about key account orders when needed., • Procure material from approved vendors and processors. Work with purchasing to ensure adequate levels of inventory for repetitive items are met., • Review pricing and costing to ensure profitability., • Manage any invoicing/pricing/accounting issues as they arise., • Resolve any issues with customer documentation as issues arise., • Coordinate customer push-ins/pull-outs with vendors, outside processors, and internal warehouse personnel, • Use established contract pricing where required, use market knowledge and intuition to quote new requirements as needed., • Manage customer-supplier portal., • Upload completed orders to customer/internal ERP portal., • Be available after hours and weekends for occasional email/customer service inquiries and responses., • Travel to customers, prospects, or trade shows / industry gatherings to generate additional business when appropriate. Support with prep for and follow up from trade shows to maximize results. Assist with year-end mailings to overseas customers., • Perform related duties as requested to meet department and/or company objectives., • Regular and reliable attendance is a requirement of employment. Requirements: QUALIFICATION STANDARDS • BS required, or at least two years of inside raw material sales with aerospace experience required., • Must have at the time of hire, and maintain throughout employment, a valid NYS drivers’ license free of major infractions with insurance coverage acceptable to the company’s insurance carrier., • Strong analytical and problem-solving skills., • Ability to persuade and influence others to meet sales and revenue goals., • Strong communication skills including written, oral and presentation skills., • Ability to work flexible and evening hours as needed., • Ability to work independently and demonstrate initiative in meeting sales and revenue goals., • Ability to travel as needed., • Proficient Computer skills., • Detailed process oriented., • Assertive, energetic, self-starter., • Ability to manage multiple tasks/projects at a time., • Strong computer skills with proficiency in ERP System and Office365 Suite., • Valid NY State driver’s license required. SUPERVISORY RESPONSIBILITIES • None ACCOUNTABILITIES • The Key Account Manager contributes to the overall success of the company by performing all assigned duties in a professional, timely and accurate manner., • Follow all Company safety policies and procedures as set forth in the Employee Handbook, Safety requirements and any local regulations. EQUIPMENT, MACHINES AND SOFTWARE USED: • Ability to operate a telephone, cell phone, photocopier, calculator, and computer to send/receive email messages, post information to computer software including an ERP System and Microsoft Outlook365 Suite., • Must wear appropriate personal protective equipment including safety shoes, gloves, and safety glasses when performing certain job duties. MENTAL AND VISUAL REQUIREMENTS • Close mental and visual attention required to perform work dealing primarily with preparing and analyzing data and figures, performing accounting work, using a computer terminal, and/or extensive reading. PHYSICAL ACTIVITIES AND REQUIREMENTS • Ability to sit for extended periods of time, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, and perform repetitive motions of hands and/or wrists., • Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects., • Travel is required on an as needed basis to travel to other company site locations or as needed for other company business., • Ability to drive a company provided vehicle between the Syracuse, Rochester, and Buffalo facilities. ENVIRONMENTAL CONDITIONS • Work is performed in a typical office work environment (in-office and/or Remote)., • Work involves minimal exposure to unusual elements, such as temperature changes, outdoor exposure to weather conditions, fumes, odors, gases, mists, and/or smoke, oils and/or lubricating fluids. (SDS sheets on file and available for review)., • Ability to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects. COMPENSATION • Salary range is governmental minimum exempt salary level plus established sales incentive program – addendum available. EMPLOYER'S DISCLAIMER • All requirements are subject to possible modification to reasonably accommodate individuals with disabilities., • This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor. Furthermore, the company reserves the right to add to or revise an employee's job duties at any time at its sole discretion., • This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Job DescriptionJob Title: Payer Credentialing SupervisorLocation: RemoteHire Type: DirectPay Range: $32.00 - $37.00/hourWork Type: Full-timeWork Model: HybridWork Schedule: Monday – Friday, 8am – 4pm Recruiter Contact: Sean Pebbles Nature & Scope:Positional OverviewThe Imagine Group is recruiting for a Payer Credentialing Supervisor on behalf of our client, a leading not-for-profit healthcare network serving Western New York, this organization provides comprehensive medical services through hospitals, outpatient centers, and long-term care facilities across the region. It is committed to advancing community health through innovation, education partnerships, and patient-centered care. In this role, you will be responsible for leading a remote team of 10–12 specialists, responsible for payer enrollment, and ongoing credentialing activities. This role ensures daily operational execution, maintains quality and accuracy, drives team engagement in a virtual environment, and partners closely with leadership to meet turnaround times, compliance standards, and performance goals. The supervisor is accountable for team culture, workload management, coaching, and administrative oversight. The supervisor must maintain a service-focused mindset to support your team, providers and payer relationships.Role & Responsibility:Tasks That Will Lead to Your Success • Reinforce a highengagement remote culture, including consistent cameraon expectations., • Hold daily team touchpoints to align on priorities and remove blockers., • Participate in three weekly alignment meetings with the Manager for updates and issue review., • Conduct weekly 1:1s with each specialist., • Support virtual teambuilding and recognition activities., • Support change management efforts during team expansion, process updates, and transitions., • Directly oversee specialists performing handson payer enrollment work., • Assign daily tasks, balance workload, and ensure deadlines and SLAs are met., • Maintain clear priorities and communicate expectations consistently., • Monitor progress on applications, followups, and aging tasks., • Provide realtime coaching, feedback, and process reinforcement., • Conduct quality checks on applications, documentation, and followup work., • Track individual performance and development against goals., • Identify training needs and partner with leadership to execute training plans., • Document coaching conversations and performance feedback., • Manage timecards, PTO, and daily staffing coverage., • Maintain and enforce the responsibility matrix for the team., • Monitor performance trends, outliers, and support PIPs when needed., • Oversee daily performance tracking and metrics., • Conduct staff quality audits and ensure documentation accuracy.Skills & ExperienceQualifications That Will Help You Thrive, • High School Diploma., • Experience supervising and leading credentialing, payer enrollment (10+ staff), • Proven success managing remote team, including daily huddles, 1:1’s, coaching, and performance tracking and oversight., • Hands – on experience with payer enrollment workflows, provider onboarding, and credentialing process., • Strong working knowledge of major payer requirements, especially Highmakr, IHA, Fidelis, UHC, Medicare, Univera, Aetna, Cigna / MVP, Wellpoint, and NY/PA Medicaid., • Experience resolving payer escalations, navigating complex payer rules, and managing high-volume application pipelines., • Leadership and team management in a remote environment., • Strong communication skills with the ability to set expectations and provide clear direction., • Coaching, performance management, and quality assurance., • Time management, prioritization, and workload balancing., • Problemsolving and escalation handling., • Lead a distributed team with consistency, accountability, and engagement., • Maintain accuracy and quality in a highvolume, deadlinedriven environment., • Build trust, motivate staff, and foster a positive team culture., • Adapt quickly to changing priorities and operational needs., • Ability to learn and manage enrollment / credentialing systems, payer portals, and workflow tools quickly., • Use data and metrics to drive decisions and performance improvement., • Remote candidates will be considered based on skillset and experience., • Ability to sit for extended periods while working at a computer or reviewing billing records., • Work is typically performed in an office environment with minimal exposure to health or safety hazards.

Job DescriptionJob Title: Denial Management SupervisorLocation: Remote Hire Type: Direct Hire Pay Range: $32.00 - $40.00/hourWork Type: Full-timeWork Model: RemoteWork Schedule: Monday – Friday, 8am – 4:30pmRecruiter Contact: Samantha Marranca | 716-256-1271 | Pebbles | | 716-256-1259Nature & Scope:Positional OverviewThe Imagine Group is recruiting for a Denial Management Supervisor on behalf of our client, a leading healthcare system serving Western New York, providing comprehensive medical care through a network of hospitals, outpatient facilities, and specialized treatment centers. The organization delivers a wide range of services including emergency care, primary care, surgical services, and advanced specialty treatments. Committed to patient-centered care, the system focuses on improving community health through innovation, education, and high-quality clinical services.In this role, you will be responsible for overseeing the denial management team, ensuring timely review, analysis, and resolution of denied insurance claims. You will monitor denial trends, implement process improvements, and collaborate with billing, coding, and clinical teams to reduce future denials and improve reimbursement outcomes. Additionally, you will support staff development, track performance metrics, and ensure compliance with payer regulations and internal policies.Role & Responsibility:Tasks That Will Lead to Your Success • Supervise the day-to-day operations of the denial management team., • Monitor denial work queues and ensure timely resolution of denied claims., • Assign work and prioritize denial categories based on financial impact and aging., • Review and analyze denial trends to identify root causes and operational improvements., • Develop and implement denial prevention strategies., • Ensure appeals are submitted accurately and within payer deadlines., • Collaborate with billing, coding, registration, and clinical teams to resolve denial drivers., • Monitor team productivity and quality metrics., • Conduct regular staff coaching, training, and performance evaluations., • Assist with escalation of complex denials and payer disputes., • Maintain compliance with payer regulations and internal policies., • Track and report denial metrics, including denial rate, appeal success rate, and recovery totals., • Participate in process improvement initiatives and revenue cycle optimization., • Support leadership with reporting and operational insights related to denial performance.Skills & ExperienceQualifications That Will Help You Thrive, • Strong knowledge of healthcare billing, denial management, and payer requirements., • Ability to analyze denial trends and implement corrective action., • Leadership skills with the ability to motivate and develop team members., • Strong analytical and problem-solving skills., • Excellent communication and collaboration skills., • Ability to manage multiple priorities and deadlines., • Knowledge of EHR and billing systems (EPIC preferred)., • Understanding of payer appeal processes and documentation requirements., • Strong organizational and reporting skills., • Minimum 3–5 years of revenue cycle experience., • Minimum 1–2 years of supervisory or leadership experience preferred., • Strong experience in denial management, appeals, and payer resolution., • Ability to sit for extended periods while working on a computer. Ability to review electronic documentation and billing systems. Work is typically performed in an office or remote office environment.Preferred but not required:, • Certified Professional Biller (CPB), • Certified Coding Specialist (CCS), • Certified Revenue Cycle Representative (CRCR)

Job Description Job Title: Health Education Coordinator Position Status: Full Time (hours vary based on youth school schedules) Position Classification: Exempt Remote: No Department: CAPP Immediate Supervisor: CAPP Program Director Salary: $60,500-$62,000 Job Summary: The Health Education Coordinator is responsible for training and the supervising of the Health Educators. Additionally, as a supervisor the Health Education Coordinator is responsible for any supervisory needs of the Health Educators and reports directly to the Program director. The Health Education Coordinator is also responsible for teaching youth, ages 10-21, a health-related curriculum addressing teen pregnancy, HIV/AIDS, and sexually transmitted infections, in a way that engages and equips clients with correct information, support, and evidence-based, best health practices so that youth and young adults have good Behavioral, Social-Emotional, and Physical Health and the spread of HIV and other STD/STI is reduced. Supervisory Duties: • Ensure timely completion of required documentation and reports, • Manage daily operations by assigning tasks and monitoring outcomes, • Provide supervision, coaching, and performance evaluations for staff, • Address disciplinary issues and recommend terminations per policy, • Maintain consistent program coverage, • Guide staff through individual and group supervision, including co-facilitation, • Evaluate staff performance and ensure quality service delivery Program Operations 90% • Demonstrates effective leaderships qualities and works well with others., • Demonstrates sensitivity to the needs of team members and adapts approach as needed, • Ensures the training of new Health Educators and retention of skills for current Health Educators, • Holds weekly meetings to plan the direction of programming., • Ensures good stewardship over agency property and finances, • Responsible for accurate reporting of information to stakeholder, • Ensures notes and information are reported to stakeholders in a timely manner, • Maintaining professionalism and exudes leadership on a daily basis, • Able to execute creative problem solving and solutions, effectively manage the needs of clients and peers., • Demonstrates comfort, confidence, objectivity, and full support for educating youth and young adults about teen pregnancy, HIV/AIDS, and sexually transmitted infections., • Demonstrates sensitivity to and cultural literacy about different opinions, sentiments, and beliefs, • Maintains clarity about one's own comfort level with certain sexual topics and avoids inserting one's own bias and beliefs, • Facilitates evidence-based curricula with fidelity to promote abstinence, delay the onset of sexual activity, and reduce risky behaviors, • Administers pre- and post-surveys collecting student data from program sessions, • Implements, coordinates, and monitors activities across multiple systems to improve health and quality of life outcomes for youth and their families, • Ensures that knowledge of family planning, growth and development, sexually transmitted diseases, and other health related concerns are up-to-date so that information presented is accurate and current., • Works in a professional manner with the adult staff at sites where programming is to occur, building good working relationships with client system representatives., • Supports the Director of Community Education by seeking out potential sites for evidence-based programming and health outreach events., • Builds respectful, person-centered relationships with youth and young adults using a trauma-informed approach. Welcomes and works with youth of all backgrounds including LGBTQ youth., • Demonstrates increasing knowledge and understanding of youth and young adults' developmental opportunities and challenges, • Understands contractual requirements and current status of grants and submits informed and thorough monthly reports Education: • Bachelors from an accredited college or university in a health-related field and one year of full-time experience in a recognized youth service agency (OR), • Bachelors from an accredited college or university (any major) and two years of full-time experience with health education including teen pregnancy prevention, HIV/AIDS, and sexually transmitted infections. KNOWLEDGE AND SKILL REQUIREMENTS • Must have a car and a valid NYS Driver's License, and use of reliable transporation., • Must have passion for educating youth, young adults, and others about sensitive topics, • Demonstrated comfort and skill in public speaking to small and large groups, clearly and concisely explaining ideas, in a manner that keeps people attention, • Strong interpersonal skills with excellent oral and written communication skills, • Fully proficient in Microsoft Office and experience with electronic health records Sitting, standing, stooping, bending, standard lifting up to 35 pounds, carrying, repetitive movements. Ability to operate and repair machines; prolonged periods of standing, walking, bending, and stretching. Must be able to access and navigate the site and go up and down stairs. Must be able to work in varied weather conditions and outdoors during summer months. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrated or explain how one can perform essential functions of the position listed above with or without accommodations. Workplace Conditions Disclaimer Employees in this role may be required to visit environments where exposure to pests (including bed bugs, insects, or rodents), unsanitary conditions, secondhand smoke, or communicable health concerns may occur. The organization provides training, protective equipment, and safety protocols to minimize risks and ensure a safe working environment. The job specifications cited in this Job Description are not to be interpreted as a complete list of all the qualifications and performance expectations needed to perform this job adequately. Management reserves the right to modify duties as necessary. At its discretion, management can add, drop, or change this job's duties, responsibilities, and expectations at any time. This job description does not constitute an offer of employment, continuous employment, or an employment contract. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position BFNC is an EEO employer. This job description does not constitute an offer of employment, continuous employment, or an employment contract.

Job DescriptionPosition: Data Entry / Customs Release Analyst (Two Openings: 1st Shift and 2nd Shift) Hiring Type: Temp-to-Perm Start Date: ASAP Pay Rate: $19/hour (higher rate possible with Magaya or Ace Link experience) Overview We are seeking motivated, detail-oriented individuals to join our team as Data Entry / Customs Release Analysts. This is an entry-level position with comprehensive training to ensure each team member has the tools and knowledge needed for success. Reporting to the Supervisor, this role is responsible for the timely and accurate entry of customs documentation for major companies, ensuring all shipments comply with U.S. government regulations and procedures. Prior industry experience is not required. Ideal Candidate Qualifications • Strong client service orientation, • Excellent oral and written communication skills, • Highly organized with strong attention to detail, • Ability to manage high volumes of work and meet deadlines, • Effective analytical and problem-solving abilities, • Strong time management skills, • Accurate and efficient data entry capabilities, • Experience using freight/logistics systems such as Magaya or Ace Link, • Candidates with this experience may qualify for a higher hourly rate Key Responsibilities • Prepare customs entries and complete data entry for all shipments submitted to U.S. Customs for release, • Ensure compliance with all applicable regulations and internal procedures, • Support team members with account management and workload distribution, • Perform additional duties as assigned by management Available Shifts 1st Shift (On-site) Monday–Friday Flexible schedules available: 8:30 AM–5:00 PM, 9:00 AM–5:30 PM, or 9:30 AM–6:00 PM 2nd Shift (Hybrid) Monday–Friday, 3:30 PM–12:00 AM On-site training for 2–4 weeks, then remote Occasional in-office days may be required Note: No employees are permitted in the office past 9:00 PM while working 2nd shift Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. #1141 Company DescriptionThis company offers growth and a great group of people to work with.This company offers growth and a great group of people to work with.

Job Description Our Billing Co. is seeking a Payer Credentialing Supervisor to join our team! The Payer Credentialing Supervisor leads a remote team of 10–12 specialists responsible for payer enrollment, and ongoing credentialing activities. This role ensures daily operational execution, maintains quality and accuracy, drives team engagement in a virtual environment, and partners closely with leadership to meet turnaround times, compliance standards, and performance goals. The supervisor is accountable for team culture, workload management, coaching, and administrative oversight. The supervisor must maintain a service-focused mindset to support your team, providers and payer relationships. Role Specific Functions: Team Engagement & Culture • Reinforce a high engagement remote culture, including consistent camera on expectations., • Hold daily team touchpoints to align on priorities and remove blockers., • Participate in three weekly alignment meetings with the Manager for updates and issue review., • Conduct weekly 1:1s with each specialist., • Support virtual team building and recognition activities., • Directly oversee specialists performing hands on payer enrollment work., • Assign daily tasks, balance workload, and ensure deadlines and SLAs are met., • Maintain clear priorities and communicate expectations consistently., • Provide real time coaching, feedback, and process reinforcement., • Conduct quality checks on applications, documentation, and follow up work., • Track individual performance and development against goals., • Identify training needs and partner with leadership to execute training plans., • Manage timecards, PTO, and daily staffing coverage., • Maintain and enforce the responsibility matrix for the team., • Monitor performance trends, outliers, and support PIPs when needed., • Oversee daily performance tracking and metrics., • High School Diploma., • Experience supervising and leading credentialing, payer enrollment (10+ staff), • Proven success managing remote team, including daily huddles, 1:1’s, coaching, and performance tracking and oversight., • Hands – on experience with payer enrollment workflows, provider onboarding, and credentialing process., • Strong working knowledge of major payer requirements, especially Highmakr, IHA, Fidelis, UHC, Medicare, Univera, Aetna, Cigna / MVP, Wellpoint, and NY/PA Medicaid. Knowledge • Expert understanding of payer enrollment, credentialing workflows, and provider onboarding., • Experience with major payer portals (e.g., Availity, PECOS, CAQH)., • Strong knowledge of key payer processes, with the ability to expand as needed., • Key Payers Highmark BCBS, Independent Health, Fidelis, UHC, Medicare, Univera, Aetna, Cigna / MVP, Molina, Wellpoint, NY / PA Medicaid., • Proficiency with enrollment & tracking platforms including MD-Staff and Smartsheet, • Leadership and team management in a remote environment., • Strong communication skills with the ability to set expectations and provide clear direction., • Coaching, performance management, and quality assurance., • Time management, prioritization, and workload balancing., • Lead a distributed team with consistency, accountability, and engagement., • Maintain accuracy and quality in a high‑volume, deadline‑driven environment., • Build trust, motivate staff, and foster a positive team culture., • Adapt quickly to changing priorities and operational needs., • Ability to learn and manage enrollment / credentialing systems, payer portals, and workflow tools quickly., • Hybrid preferred role based in Buffalo, NY with a strong preference for on-site work at the Larkin Building 3 days a week., • Remote candidates will be considered based on skillset and experience. Pay Range: $32.00 - $37.00 per hour Individual annual salaries/hourly rates will be set within job's compensation range, and will be determined by considering factors including, but not limited to market data, education, experience, qualifications, and expertise of the individual and internal equity considerations.

Job Description Job Title: Outreach & Entitlement Specialist Licensed Housing Position Status: Full-Time Position Classification: Non- Exempt Remote: No Department: Integrated Care & Outreach Immediate Supervisor: Integrated Care & Outreach Coordinator Salary: $55,000/annually Job Summary: The Outreach & Entitlement Specialist plays a vital role in connecting underserved individuals and communities to essential services and benefits. This position is responsible for conducting targeted outreach, building trust with clients, and assisting them in navigating complex systems to access public entitlements such as healthcare, housing, food assistance, disability benefits, and other social services. The specialist works collaboratively with internal teams and external partners to identify eligible individuals, assess needs, and provide hands-on support throughout the application and enrollment processes. This position is responsible for the monitoring and recertification process for entitlements for individuals residing in a congregate living setting. This role requires strong interpersonal skills and a deep understanding of local, state, and federal entitlement programs. Supervisory Duties: This position has no supervisory duties. Essential functions: Percent of time: Outreach & Entitlements 80% • Throughout the outreach process serves as a helpful, supportive, and nonjudgmental resource for community members., • Build relationships with clients to understand their needs and barriers to accessing services., • Assist clients in completing applications for public benefits and entitlements., • Provides advocacy and transportation assistance as required for entitlements appointments., • Assure that physician authorizations for Medicaid reimbursement are obtained for all residents prior to admission., • Ensure that re-authorizations are obtained in accordance with regulatory guidelines., • Attend in person and/or participate in referral status meetings., • Monitor hospitalizations and discharges., • Collaborate with service providers, case managers, and government agencies to coordinate care and referrals., • Stay current on changes in eligibility criteria, program guidelines, and available resources., • Conduct outreach in community settings, shelters, clinics, and other relevant locations. Data Management/Administrative 15% • Participate in benefits related trainings., • Participate in other required agency training courses., • Thoroughly log all client interactions in systems as required., • Track all client entitlements, recertifications and statuses., • Keep accurate and complete work files, including records, documentation, and other materials. Maintain organized records of client interactions, referrals provided, and follow-up activities., • Track progress toward completion of project deliverables as defined by funding contracts. Any other job responsibilities directly assigned to you by your supervisor. 5% Education: Associate's degree in human services, public health, or related field (or equivalent experience), plus one year experience working in a customer service role. Required Skills/Abilities: • Valid NYS Driver's license with evidence of good driving record and vehicle in good working condition., • Strong verbal communication skills and comfort with communicating in person and by phone, email, text message, and other mediums., • Ability to keep written case notes and submit required documentation., • Attention to detail and ability to understand and follow complex program guidelines and requirements., • Comfort with computers and web-based systems. Familiarity with databases, Microsoft Office, and Google Apps a plus., • Knowledge of (preferred) or interest in learning the human services network in Erie County and regionally., • Self-directed and able to work well independently as well as part of a team., • Creative thinking, sharing ideas that will help ensure project success., • Demonstration of a helpful, positive, and nonjudgmental approach, showing respect and fairness for each client and for all stakeholders., • Positive attitude with motivation to provide interactive and compassionate experience to those in our programs., • Must exhibit a passion for BFNC's vision, mission and values and act as a role model, • Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds. Ergonomics: Sitting, standing, stooping, bending, standard lifting up to 25 pounds, carrying, repetitive movements. Ability to operate and repair machines; prolonged periods of standing, walking, bending, and stretching. Must be able to access and navigate the site and go up and down stairs. All the ergonomic requirements must be performed without significant risk of injury to oneself or others or otherwise demonstrated or explain how one can perform essential functions of the position listed above with or without accommodations. Workplace Conditions Disclaimer Employees in this role may be required to visit environments where exposure to pests (including bed bugs, insects, or rodents), unsanitary conditions, secondhand smoke, or communicable health concerns may occur. The organization provides training, protective equipment, and safety protocols to minimize risks and ensure a safe working environment

Job Description Job Title: Outreach & Entitlement Specialist Supportive Housing Position Status: Full-Time Position Classification: Non- Exempt Remote: No Department: Integrated Care & Outreach Immediate Supervisor: Integrated Care & Outreach Coordinator Salary: $50,000/annually Job Summary: The Outreach & Entitlement Specialist plays a vital role in connecting underserved individuals and communities to essential services and benefits. This position is responsible for conducting targeted outreach, building trust with clients, and assisting them in navigating complex systems to access public entitlements such as healthcare, housing, food assistance, disability benefits, and other social services. The specialist works collaboratively with internal teams and external partners to identify eligible individuals, assess needs, and provide hands-on support throughout the application and enrollment processes. This position is responsible for assisting with the monitoring and recertification process for entitlements for individuals residing in a supportive housing setting. This role requires strong interpersonal skills and a deep understanding of local, state, and federal entitlement programs. Supervisory Duties: This position has no supervisory duties. Essential functions: Percent of time: Outreach & Entitlements 80% • Throughout the outreach process serves as a helpful, supportive, and nonjudgmental resource for community members., • Build relationships with clients to understand their needs and barriers to accessing services., • Assist clients in completing applications for public benefits and entitlements., • Provides advocacy and transportation assistance as required for entitlements appointments., • Assure that disability verifications are obtained for all residents prior to admission., • Assists with obtaining any documentation for move in., • Assists team with client apartment set-up and move in as needed., • Completes move in paperwork, including entitlement assessment., • Attend in person and/or participate in referral status meetings., • Monitor hospitalizations and discharges in relation to entitlements., • Collaborate with service providers, case managers, and government agencies to coordinate care and referrals., • Stay current on changes in eligibility criteria, program guidelines, and available resources., • Conduct outreach in community settings, shelters, clinics, and other relevant locations. Data Management/Administrative 15% • Participate in benefits related trainings., • Participate in other required agency training courses., • Thoroughly log all client interactions in systems as required., • Create purchase requisitions as needed., • Track all client entitlements, recertifications and statuses., • Keep accurate and complete work files, including records, documentation, and other materials. Maintain organized records of client interactions, referrals provided, and follow-up activities., • Track progress toward completion of project deliverables as defined by funding contracts. Any other job responsibilities directly assigned to you by your supervisor. 5% Education: Associate's degree in human services, public health, or related field (or equivalent experience), plus one year experience working in a customer service role. Required Skills/Abilities: • Valid NYS Driver's license with evidence of good driving record and vehicle in good working condition., • Strong verbal communication skills and comfort with communicating in person and by phone, email, text message, and other mediums., • Ability to keep written case notes and submit required documentation., • Attention to detail and ability to understand and follow complex program guidelines and requirements., • Comfort with computers and web-based systems. Familiarity with databases, Microsoft Office, and Google Apps a plus., • Knowledge of (preferred) or interest in learning the human services network in Erie County., • Self-directed and able to work well independently as well as part of a team., • Creative thinking, sharing ideas that will help ensure project success., • Demonstration of a helpful, positive, and nonjudgmental approach, showing respect and fairness for each client and for all stakeholders., • Positive attitude with motivation to provide interactive and compassionate experience to those in our programs., • Must exhibit a passion for BFNC's vision, mission and values and act as a role model, • Must be able to work sensitively and effectively with individuals of diverse educational, socioeconomic, and cultural backgrounds.

Job DescriptionSalary: $64,405 - $68,619 About the organization Citizen Action is a statewide grassroots movement organization that fights for political, social, racial, economic and environmental justice. We work at the grassroots to give people a sense of their own power. We collaborate with organizations and coalitions in communities throughout New York to address critical issues at the local, state and federal levels. About the position Citizen Action is looking to add a Community Campaigns Organizer for Western New York to our team. The Community Campaigns Organizer will work directly with community members to basebuild and expand organizational membership through the lens of organizational issue based campaigns. This position will report to the Co-Director of Campaigns Organizing. Skills/Qualifications: • A minimum of 3 years of organizing experience, with at least 2 of the 3 years experience in a paid, professional role, preference for candidates with experience working on issue campaigns and/or electoral campaigns, • A minimum of 1 year of experience planning and utilizing basebuilding tactics such as phone banking, door canvassing, tabling, facilitation of workshops and meetings, and other such skill areas, • A minimum of 1 year of experience planning and utilizing issue campaign tactics such event planning, lobby meetings, and other such skill areas, • Willingness to learn and effectively use the organizations training methodology - demonstrating the skill, doing shoulder-to-shoulder work with member leaders, tracking/analyzing results, and providing effective feedback., • Commitment to track the progress of basebuilding and outreach work through the use of organizational data systems in order to assess success, • Familiar with Google Drive and Zoom. Preferred experience with VAN, Scale to Win, Mobilize, and Action Network, and a willingness to learn outreach tools., • Displays cultural competency and has a proven ability to connect and relate to people from a wide variety of diverse backgrounds., • Ability to be flexible with work planning and priority setting in order to meet the needs of the organization and the local community, • Ability to work evenings and weekends, • Ability to travel for work commitments What youll do and the impact you'll make • Base Building/Outreach/Recruitment Recruit organizational members. Use campaign issues and electoral campaigns to grow our organization through outreach strategies that grow the dedicated base of volunteers. Develops and employs strategic campaigns at the local level that connect to the statewide priorities of the organization. Create and implement an outreach and recruitment plan to grow our membership base for chapter meetings, committee meetings, mobilization efforts, and campaign tactics. Use organizing tactics such as 1:1s, phone banking, text banking, tabling, and door canvassing in order to grow chapter members. Lead outreach events with members. Focus will be on outreach to directly impacted individuals who can share the stories that amplify the need for change in our issue campaigns., • Leadership Development: Train volunteers and members in strategic education and leadership skills such as strategy development, event planning, media interaction, storytelling, and other areas that build capacity for basebuilding and absorption of new membership in regions. Ensure that leaders in the community have a role and develop their skills in organizing for social change., • Administrative - Manage data requirements, such as entering 1:1s, volunteer activities, turnout, volunteer profiles, and other information into organizational systems.. Work with the Canvass and Mobilization Director to create recruitment phone banks, canvass lists, outreach and recruitment scripts, and other such needs, • Legislative Work to create outreach strategies based on legislative campaigns that demonstrate an understanding of the political profiles of elected officials in regions., • Campaigns - As appropriate, work with staff and members to identify, plan, and execute local campaigns that connect to and benefit the statewide and Federal issue campaign work., • Electoral: Recruit members and leaders to be a part of organizational leadership structures and help identify members to run for political office., • Communications Create content and collect stories for weekly emails, social media, and other communications opportunities, and work with Communications staff to implement campaigns strategies such as letters to the editor, op-eds, and other communications tactics, • Other duties assigned by your supervisor. Preferred: • Able to speak Spanish fluently. Supervisory Responsibility: • This is not a supervisory role. Location This position is a hybrid of remote and in-person. This position reports to the Buffalo office. In-person participation in meetings and events will be required at different locations. Periodic travel across New York State is required. Travel may be required outside of New York State. Travel may include multiple day trips and over weekends. Our Benefits • Working collaboratively in an organization at the forefront of building power across NYS, • Competitive salary, • 100% paid employee monthly medical and vision premiums, • Access to mental health and dental plans, • 401(k) retirement plan, • Monthly cell phone stipend, • Generous paid holidays, vacation time, and paid sick leave, • Organization shutdown weeks in July and December, and Summer Fridays Please note, all benefits are subject to change. Salary: $64,405 - $68,619 Union Affiliation Citizen Action is proud to be a unionized workplace in partnership with Worker Action. This position is a bargaining unit position. Equal Opportunity Employer Citizen Action of NY and The Public Policy and Education Fund are equal opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the most passionate people who want to join our team. People of color are strongly encouraged to apply. Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please let us know if you need assistance participating in the interview process.

Job Description PROGRAM DESCRIPTION: The Interpreting and Translation Department at Journey’s End offers high-quality, in-person interpretation and document translation services in over 45 languages needed to do business in a global society. These services are ideal for hospitals and medical service providers, educational institutions, non-profit organizations, attorneys and real estate agents, government entities and anyone else seeking to provide services to Limited English Proficient individuals We coordinate with partner organizations and service providers to run monthly trainings for our 60+ per-diem interpreters, provide free “best practices for working with an interpreter” trainings for our diverse customer base, and attend events and networking opportunities with the aim of promoting our services, expanding the network of providers we work with, and recruiting new interpreting candidates. JOB DESCRIPTION: Journey’s End Interpreters—Perform oral (spoken) communication of a message from one language to another through consecutive interpretation. Interpreters provide spoken language assistance for various agencies and customers in the community as representatives of Journey’s End Refugee Services. Interpreters may also be asked to perform Sight Translation—The oral (spoken) communication of a written text into another language (reading aloud). Interpretation appointments may be in-person, telephonic, or video remote, and typically occur on weekdays during normal business hours. Journey’s End Translators— Perform written communication of a message from one language to another language. Document translation projects may include birth/marriage certificates, IDs, flyers, surveys, report cards, handbooks, legal and medical documents, and more. Translators must demonstrate superior knowledge of grammar, syntax, spelling, and punctuation in both English and at least one other language. Translators may complete all document translation projects remotely, but must submit translated product by the agreed upon deadline. Applicants may choose to be an interpreter, translator, or both. PRIMARY RESPONSIBILITIES: • Interpreters: Perform in-person, telephonic, and/or video remote consecutive interpretation for service providers and their clients in a professional setting., • Interpreters: Perform sight translation for service providers and their clients in a professional setting., • Translators: Perform document translation services by translating text from source language to target language without adding, omitting, or distorting source content., • Abide by Journey’s End confidentiality policy and HIPAA Privacy regulations, which protect spoken, written, and electronic “individually identifiable health information”., • Adhere to the principles of the Journey’s End Interpreter Code of Ethics including high standards of professionalism, impartiality, and confidentiality., • Fluency/near-fluency in English and at least one other language., • Advanced knowledge of grammar, spelling, and punctuation in English and the target language(s)., • Excellent verbal and written language skills in both English and at least one other language., • Ability to deliver interpretation in a highly accurate and complete manner., • Basic computer skills in email communication, Microsoft Word, and Microsoft Excel., • Highly organized, punctual, professional, and reliable: able to keep track of scheduled appointments, follow-through on all job duties, and communicate effectively and courteously with supervisor and customer., • Commitment to continued improvement and learning., • Reliable transportation.

Job DescriptionJob Title: AR Follow Up SupervisorLocation: Remote Hire Type: Direct Hire Pay Range: $28.00 - $36.00/hourWork Type: Full-timeWork Model: RemoteWork Schedule: Monday – Friday, 8am – 4:30pmRecruiter Contact: Karissa Lubberts | Pebbles | | 716-256-1259Nature & Scope:Positional OverviewThe Imagine Group is recruiting for a AR Follow Up Supervisor on behalf of our client, a leading healthcare system serving Western New York, providing comprehensive medical care through a network of hospitals, outpatient facilities, and specialized treatment centers. The organization delivers a wide range of services including emergency care, primary care, surgical services, and advanced specialty treatments. Committed to patient-centered care, the system focuses on improving community health through innovation, education, and high-quality clinical services.In this role, you will be responsible for supervising accounts receivable follow-up activities to ensure timely resolution of outstanding insurance and patient balances. You will monitor aging reports, guide staff in researching and resolving claim issues, and work closely with billing and payer representatives to secure appropriate reimbursement. Additionally, you will track team performance, implement process improvements, and ensure compliance with healthcare billing regulations and organizational policies.Role & Responsibility:Tasks That Will Lead to Your Success • Supervise the daily operations of the AR follow-up team., • Monitor accounts receivable work queues and aging reports., • Ensure timely follow-up on outstanding insurance claims., • Assign and prioritize accounts based on aging, payer, and financial impact., • Oversee staff responsible for contacting payers and resolving claim issues., • Track productivity and quality metrics for AR staff., • Review complex or escalated accounts requiring advanced payer intervention., • Monitor AR performance metrics including aging, resolution rates, and payer turnaround times., • Identify trends causing delays in reimbursement., • Collaborate with billing, coding, denial management, and registration teams to resolve claim barriers., • Conduct team coaching, training, and performance reviews., • Develop process improvements to enhance AR recovery., • Support reporting and analysis for leadership on AR performance., • Maintain compliance with payer regulations and internal revenue cycle policies.Skills & ExperienceQualifications That Will Help You Thrive, • Strong knowledge healthcare billing and payer reimbursement processes., • Knowledge of AR Follow-up workflows and payer communication., • Ability to analyze AR Aging and identify resolution strategies., • Leadership skills with the ability to motivate and develop team members., • Strong analytical and problem-solving skills., • Excellent communication and collaboration skills., • Ability to manage multiple priorities and deadlines., • Knowledge of EHR and billing systems (EPIC preferred)., • Understanding of payer appeal processes and documentation requirements., • Strong organizational and reporting skills., • Associate or Bachelor’s degree in Healthcare Administration, Business, or a related field preferred., • Minimum 3–5 years of revenue cycle experience., • Minimum 1–2 years of supervisory or leadership experience preferred., • Strong experience in denial management, appeals, and payer resolution.Preferred but not required:, • Certified Professional Biller (CPB), • Certified Coding Specialist (CCS), • Certified Revenue Cycle Representative (CRCR)

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