Trabajos retail supervisor en Columbia, South CarolinaCrear alertas

WHY THIS POSITION: • No sales center or warehouse to manage, • Less than 3% turnover, • Monday - Friday Schedule, • Work from Home, • Company Car, • Family Company, Privately Owned McKee Foods is a privately held, family-run company. McKee bakes and sells America’s leading snack cake brand, Little Debbie, with annual sales $1 Billion+. The ideal candidate will possess direct-store delivery (DSD) sales growth in food, beverage, grocery, or retail environment as a District Sales Manager, Route Sales Representative, Territory Sales Manager, Market Sales Lead, Team Lead, Merchandising Supervisor, Grocery Manager. Highlights • Growth : Company is experiencing record sales and continual growth nationwide., • Stability : Privately held company, nearly 30% of the workforce has been with the organization for 20 years or more. The company has less than 3% turnover nationwide., • Values: Faith-based / family owned company., • Award winning! Best Overall Place to Work, Best Food/Beverage Mfg Employer, Best Industrial Mfg Employer What You’ll Do As a District Sales Representative • The District Sales Representative is responsible for customer development, customer relations and communication with independent wholesale distributors and retailers. Provide sales assistance to distributors and assist them with growing sales of snack cake products. Responsibilities Of a District Sales Representative • Build strong business relationships with each independent distributor in the district through sales assistance., • Recruit and appoint quality candidates for distributorships., • Offer quality orientation to new independent distributors., • Act as liaison between McKee Foods and independent distributors., • Develop good relationships with retailers in the district., • Gain authorizations for products/product lines, space and promotions with retailers., • Communicate with independent distributors on a regular basis., • Encourage and assist independent distributors with developing business plans., • Operate a company sales territory when needed and bring the DSR balance to zero within four weeks of ending the territory., • Assist Distributor Accounts and Retail Accounts Receivable., • Comply with FSO practices and procedures., • Operate a company vehicle on a daily basis., • Communicate job information to accomplish work tasks., • Exercise personal safety on the job and demonstrate a commitment to the safety of others and our products. What You’ll Need As a District Sales Representative • 2+ years of account management and or sales leadership experience in the food & beverage or grocery industry., • Territory includes Columbia, Sumter, Orangeburg, Blythewood, Winnsboro, Camden, Turbeville, Bishopville, Dazell, Bethune, Pinewood, Lugoff, and Elgin. Job holder required to live within the district or willing and able to relocate upon job acceptance., • Ability to develop accounts and build rapport with new and existing clients and distributors., • Basic proficiency with business software and willingness to learn new tools and systems (Google Workspace environment)., • Ability to work from home., • Early riser – days typically start at 4:00 AM, • Clear driver’s record., • Advanced degree, training, or military experience is highly preferred.

Andy Frain Services - - Responsibilities: Lead daily security operations and staff at the retail location ensuring safety and guest experience.

Job Locations US-SC-Columbia Primary Posting Location : City Columbia Primary Posting Location : State/Province SC Postal Code 29201 Primary Posting Location : Country US Requisition ID 2026-439032 Position Type Part Time Minimum USD $16.50/Hr. Maximum USD $19.50/Hr. Part Time Retail Sales Merchandiser We are searching for a self-motivated Retail Sales Merchandiser. This position services and sells to retail accounts within an assigned territory, ensuring Client standards are met and sales volumes are increased. The ideal candidate is independent, ambitious, and driven to succeed. They possess strong sales skills and the confidence to influence key decision makers at the store level. This role works with one of our industry-leading clients in the Consumer Package Good's (CPG) industry with brands in categories such as Grocery, Personal Care, and Frozen Food. Take this opportunity to join North America's leading business solutions provider and build your career working with amazing people and earning competitive pay! Apply today! What We Offer: Paid Training and ongoing career development. • Flex your organizational skills to build relationships with store personnel, create impactful action plans, and support a positive brand image., • Ensure sales are flawlessly executed on time and against client's growth initiatives., • Meet and exceed sales goals by increasing in-store visibility of client products and promotions., • Ensure products are always available by maintaining merchandising and display standards., • High school diploma, GED, or 1-2 years of retail sales or merchandising experience., • Excellent customer service and interpersonal skills as this position requires daily discussions with customers at all personnel levels., • Demonstrated ability to multi-task, elevated sense of urgency, and attention to detail., • Adaptability to changing demands and client goals., • Strength working independently, but also as a member of the larger company team. Job Will Remain Open Until Filled The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today. Position Summary The Retail Sales Merchandiser (RSM) is responsible for servicing and selling to retail accounts within an assigned territory to ensure Client standards are met and volume is increased. Essential Job Duties and Responsibilities Sales and Merchandising • Maintain Client objectives by ensuring secondary placements of product(s) are fully stocked, correctly signed, properly faced, and set to schematics, • Shelf Standards and Conditions: authorization of items to meet Client shelf schematic standards, • Meet Client and Company objectives by maintaining full distribution on existing SKUs., • Take direction regarding tagging, rotating, and placing POS materials for products on shelf, • Prepare for and respond to audits, • Manage time and prioritize for store call coverage, • Complete accurate and timely paperwork and reports, recaps, itineraries, timesheets, expense reports, etc., • Communicate effectively both internally with management and externally with all customers, • Build rapport with Clients and Customers, • Demonstrates high degree of professionalism in communication, attitude and teamwork with customers, peers and management, • Demonstrates high level of quality work, attendance and appearance, • Adheres to all Company Policies & Procedures and Safety Regulations, • Adheres to local, state and federal laws, • Performs the job safely utilizing proper equipment and safety techniques Supervisory Responsibilities Direct Reports This position does not have supervisory responsibilities for direct reports Indirect Reports This position does not have guidance or mentoring responsibilities for indirect reports Travel and/or Driving Requirements Travel and Driving are essential duties and function of this job Travel up to 20% Must maintain current and valid driver's license and valid proof of current insurance. Minimum Qualifications The following are the minimum job-related qualifications which an individual needs in order to successfully perform the essential duties and responsibilities of the job Education Level: (Required): High School Diploma or GED or equivalent experience Field of Study/Area of Experience: Basic knowledge of retail merchandising and/or selling Skills, Knowledge and Abilities • Aggressive self-starter with a strong bias for action and results orientation, • High sense of urgency; strong drive and passion to win, • Keen attention to detail, • Excellent customer service, interpersonal and communication skills; position requires daily discussions with customers at all personnel levels., • Demonstrated time management skills with the ability to manage multiple tasks, • Ability to work independently, but also successful team building skills, • Demonstrate good judgment and show respect for others, • Works cooperatively with others toward common group objectives, demonstrates respect for the ideas and contributions of other team members, cultivates positive relationships with other associates, and provides assistance and support to others, • Ability to communicate with email and basic internet skills, • Adaptability to changing demands, priorities, circumstances and directions, • Demonstrate commitment to meet or exceed customers' expectations Environmental & Physical Requirements Field / Administrative Requirements Incumbent must be able to perform the essential functions of the job. Work may be performed in an office, field, retail store, or warehouse environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 50 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential. Additional Information Regarding The Company Job Duties and Job Descriptions Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Any estimate, schedule, or guideline provided to associates in this job description or elsewhere in connection with their jobs is only intended to help describe job duties and for planning purposes. Regardless of any such estimate, schedule, or guideline, associates must always record all time worked for our company (which includes but is not limited to on-site work time in an assigned store, office, or other work location; required waiting time; administrative time; and work-related travel time). The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified. The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law. Not ready to apply? Connect with us for general consideration.

If you want to grow your retail career with a caring and inclusive organization, come join Our Burlington Back of House/Receiving team as a Full-Time Retail Stocking Team Supervisor!. As a Retail Stocking Team Supervisor, you'll be an integral part of the store leadership team, working closely with

You will also be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Discounts at hundreds of retailers, restaurants and more. Print Supervisors direct a team in driving results for key metrics by selling and providing total print solutions f

Experience as a retail supervisor. When there is no manager or Operations Supervisor onsite, the Shift Supervisor leads the store staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures. A Shift Supervisor is a key leade

Merchandising & Inventory Supervisors. Merchandising & Inventory Supervisors demonstrate their passion for Sales Floor Merchandising and Signage Standards, Inventory Management, Back-Room Operations and Customer Service through actions and coaching. You will be collaborative and inclusive in helping

Burlington Stores Full-Time Customer Service Supervisor or Full-Time Selling Floor Supervisor. As a Retail Front End Supervisor, you'll be an integral part of the store leadership team, working closely with Store Management in the areas of Merchandising, Customer Service, Operations, and Human Resou

Knowledge of supervisory practices and procedures. Minimum 2 years prior experience in loss prevention, life safety, CCTV systems and access computer system, one year of which must be in the capacity of a supervisory position within the Security Industry.

Harbor Freight Tools - 2347 Augusta Road - Responsibilities: Ensure and model professional customer service; Maintain a safe, clean, and organized store; Cross-train in all areas of store operations; Lead, coach, and develop others; Serve as Leader on Duty as scheduled.

Harbor Freight Tools - 7509K Garners Ferry Rd - Responsibilities: Lead, coach, and develop others; Ensure and model professional customer service; Maintain a safe, clean, and organized store; Cross-train in all areas of store operations including Stocking/Sales associate duties, and responsibilities

Job Description No Experience? No Problem!! We welcome applicants who qualify for the AbilityOne Program. It’s a federal program that helps adults with disabilities find jobs and receive support services. Copy and paste the link to watch our video to learn more about our Stocker position: • Location: Fort Jackson Commissary, • Unload trucks and bring products onto the sales floor., • Stock shelves, coolers, and freezers with new items., • Work with the overnight team to finish all stocking tasks after the store opens., • Rotate products so older items are used first (FIFO)., • Keep shelves and displays neat, clean, and easy for customers to shop., • Refill endcaps, sale areas, and busy sections of the store., • Open boxes, sort products, and keep the stockroom organized., • Scan items or enter information into the store’s inventory system when needed., • Remove damaged, expired, or incorrect items from the shelves., • Tell a supervisor when items are running low or when there is too much stock., • Sweep, mop, and keep aisles and work areas clean., • Throw away cardboard, plastic wrap, and trash during the shift., • Keep shelves and product areas free of clutter and debris., • Help early‑morning customers find items if they ask., • Let supervisors know about any product problems or customer concerns., • Follow all safety rules when lifting, moving items, or using equipment., • Start your shift by checking in with your team leader to find out which aisles you’ll be working on., • Help take items off delivery trucks, sort stuff in the storage room, and get things ready for the shelves., • Stock items on shelves—put similar things together, turn labels forward, and check dates to make sure nothing’s old., • Make sure the prices and signs on the shelves match the items., • Remove anything that’s damaged or past its date, and let your leader know if something doesn’t look right., • Keep aisles clean—break down empty boxes, throw away trash, and keep carts and bins tidy., • Help your team set up displays or prepare for holiday and seasonal changes., • No experience? No problem. We’ll teach you everything you need on the job., • Willing to learn new tasks., • Ability to work nights and weekends., • Ability to consistently meet nightly stocking and case‑count goals., • Good attitude and treats everyone with respect., • Be part of a team that cares—we appreciate your work and want to help you learn and grow., • Overnight shifts give you free time during the day for school, family, or whatever matters most., • Stay healthy and balanced with support from our Wellness Coordinator and health programs. Explore Our Generous Benefits Package: • Employer Paid Benefits Includes:, • Insurance - Medical, Dental, Vision, • Telemedicine, • Retirement Plan & Match Options, • Short Term Disability, • Life Insurance, • Paid Holidays & Vacation, • Requires standing, walking, bending, reaching, and moving throughout the store for extended periods., • Involves lifting, carrying, pushing, and pulling products, boxes, and equipment weighing up to 50 pounds., • Includes repetitive physical tasks such as lifting, stocking, and breaking down boxes., • Work takes place in a variety of temperature conditions, including refrigerated and freezer environments., • Overnight shifts are part of the regular schedule, including weekends and holidays as needed., • Work is performed in a fast‑paced environment with frequent physical activity., • Exposure to cleaning chemicals, cardboard dust, and standard retail equipment may occur., • Requires maintaining awareness of surroundings and following all safety procedures to prevent injury. We are an Equal Opportunity Employer. All employment decisions are made based on individual qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other status protected by applicable federal, state, or local law. Company Overview: CW Resources, a part of CW Group, is a national non-profit organization that has been delivering mission-driven, high-quality services for more than 60 years. We are committed to fostering a supportive and respectful workplace where every employee is valued for their unique contributions. We’re proud to offer a wide range of services, from vocational rehabilitation programs to delivering healthy food options through the Meals on Wheels program. Our dedication to empowering individuals and strengthening communities drives everything we do, and we continue to work toward a brighter, more welcoming future for all. Pay Transparency Disclaimer: We are committed to pay transparency. Compensation for this role is determined in good faith and based on job‑related factors such as skills, experience, education, and internal equity, in accordance with applicable law. Employees and applicants may request additional compensation information as permitted by law. Copy and paste the link below into your web browser to view the posters pertaining to:

Job Description • We are hiring immediately for full time GRILL COOK positions., • Location: FN America - 797 Old Clemson Road, Columbia, SC 29229. Note: online applications accepted only., • Schedule: Full time schedule. Monday through Friday, 6:00 am to 2:30 pm. Further details upon interview., • Requirement: Previous cooking and kitchen experience required. ServSafe certification is preferred., • Perks: Paid holidays schedule after 90 days! About Canteen: Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come for the job, stay for the career. We are Canteen. Job Summary Summary: Prepares food and serves customers at the grill station in accordance with current applicable federal, state and corporate standards, guidelines and regulations to ensure high-quality food service is provided. Essential Duties and Responsibilities: • Takes orders from customer and prepares items requiring short preparation. Completes orders from steam tables and serves customers at multiple stations., • Serves customers in an efficient, friendly manner following established steps of service meeting outlined standards. Ensures food is at the correct temperature and is attractive and tasty. Tastes all prepared food items., • Uses established ticket-collection procedures during service. Responsible for records from area worked during service periods., • Uses approved recipes and production standards to ensure proper quality, serving temperatures and standard portion control., • Carries pans, kettles and trays of food to and from workstations, stove and refrigerator in accordance with established safety standards., • Stores foods in designated areas following standard wrapping, dating and food safety and rotation procedures., • Cleans, sanitizes and maintains all assigned work areas, equipment and utensils to ensure sanitation standards are met., • Resolves customer concerns and reports relevant information and concerns to supervisor., • Attends in-service and safety meetings., • Maintains good working relationships with coworkers, customers, administrators and managers., • Performs job safely while maintaining a clean, safe work environment. Full-time and part-time positions offer the following benefits to associates: Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program Full-time positions also offer the following benefits to associates: Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs). Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. About Compass Group: Achieving leadership in the foodservice industry Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Req ID:1525980 Canteen

Job DescriptionWachter's greatest asset is the people who work here. Join the Wachter family and chart your career path! Wachter is accepting applications for a Fire Alarm/Intrusion/Access Control Service Technician for work at various retail locations across the United States. We seek self-motivated and reliable technicians for service and special installation projects, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees. Benefits Package: Company Paid! • Medical, Dental, Prescription & Vision Benefits, • Life, AD&D, and LTD insurance, • Paid Vacation and Holidays, • Company-Matched 401K and IRA Retirement Savings, • Per-Diem paid when overnight travel is required, • Drive time and mileage paid for use of a personal vehicle when travel is required, • Company vehicle provided after orientation Requirements:, • Field installation experience in security environments: Fire Alarm /Intrusion / Access Control, • NICET certification (Preferred), • Current/valid state required Physical Security license and/or Life Safety license in the applicable technology., • Knowledgeable about NFPA standards, including NFPA 70 and 72, • Work schedule mainly during the day 8 am to 5 pm, with some night shifts., • Available and willing to work at heights of 20’-60’ on lifts., • Experience reading blueprints and site maps., • Experience with multiple Intrusion/Access system manufacturers is a plus., • Assist with pre-installation opportunities by designing and planning technical solutions., • Perform new installs and provide technical escalation support both on-site at customer locations as well as remotely via the phone and specialized tools., • Excellent customer relationship and communication skills; verbal and written., • Has basic PPE, and reliable transportation during the training period prior to issuing a company vehicle, • Computer/laptop/smartphone proficiency., • Basic understanding of Microsoft Office Products (Word, Excel, PowerPoint) is a plus., • Highly proficient with the use of email, spreadsheets, and the ability to learn internal systems., • Valid driver’s license with a clean driving record; no DUI or DWI in the last three years. Responsibilities:, • Install, troubleshoot, and repair cabling systems and equipment in IP Video, Access Control / Intrusion Alarm / LAN/WAN infrastructure, and wireless LAN., • Run low voltage cabling in commercial buildings, including drilling concrete walls and limited conduit bending work., • Complete all wiring, connections/terminations, and equipment installations ensuring that Access Control and Intrusion systems are complete with total customer satisfaction and contractual requirements., • Install, repair, or upgrade fire alarm systems and program control panels for fire alarm systems with the guidance of building plans and electrical layouts., • Mount sensors at appropriate locations, performing all necessary tasks, such as drilling holes for cabling and accessing locations such as crawlspaces or attics., • Complete all wiring, connections, and equipment installations ensuring that fire alarm systems are in compliance with electrical and fire codes., • Tests to ensure all newly installed fire alarm systems and component devices are operational., • Adhere to all required project safety requirements as set forth by Wachter, our customers, or OSHA., • Perform any other duties not specifically statedherein, but which your supervisor may assign., • Ensure all work complies with current codes and regulations., • Assist and collaborate with the Installation Team Lead or Project Manager regarding on-site work schedules and timely delivery of equipment., • Conduct tests to ensure all newly installed systems and component devices are operational., • Troubleshoot new system installations to ensure the proper functioning and to ensure the system meets local, county, state, or federal codes and legal and/or insurance requirements.

Job DescriptionSalary: $18 to $20 per HR Beverage Systems has been a family owned business since 1988. We are dedicated to bringing exceptional service to the dispensed beverage industry. Whetherit is a full service, equipment and sales support program or a standard service call program, Beverage Systems uses technology,experience, and drive to make our customer's beverage program a success! We are looking for talented individuals with a passion for customer service, attention to detail, and a desire to apply their technical skills throughout a busy work day. You will spend most of your day in the NC & SC areas servicing customers, troubleshooting, and working with our regional dispatch team. There will be times that overnight and traveling will be required based on business need. This role will require interaction with various businesses including retail, hospital, and educational institutions, looking for strong communication skills and enjoyment of working with the public. All training provided by the company. Please email resume to Benefits Offered: • Medical, dental and vision, • Retirement, • EAP Benefits, • Paid-Time-Off, • Company cell phone Here is a brief description of the job: The Technician will professionally diagnose, restore, and repair beverageequipment throughout the day.Responsible for properly installing, repairing and maintaining field beverage equipment. Must represent the company and its customers in a professional manner. Maintain an acceptable level of productivity related to the amount of completed calls. Primary Responsibilities: • Perform installations, repairs and maintenance on commercial beverage and related equipment at our customers location., • Diagnose problems, replace or repair parts, test and make adjustments., • Perform mechanic skills including, but not limited to, mechanical, electrical, plumbing, troubleshooting and repair of beverage equipment., • Read and interpret equipment manuals and work orders to perform required maintenance and service., • Demonstrate proper knowledge of equipment. Communicate with the supervisor when extra training may be needed., • Use a variety of hand and power tools, electric meters and material handling equipment in performing duties., • Comply with regulations and maintain a clean and orderly work area., • Conduct yourself in a professional manner at all times while treating customers, driving company vehicles, etc. Treat others how you would like to be treated, • Fill out field service reports properly, legible and with as much information as possible. When eligible., • Maintain frequent communication with the dispatcher to assure that the right information is relayed and entered into our system., • Maintain company vehicles in good working condition, both mechanically and organized., • Arrange for company vehicles to get routine maintenance and any required service. Make sure proper documentation is kept up-to-date and kept in company vehicles at all times.All repairs and service on vehicles covered by the company through our fleet management company., • Fulfill all new and existing training requirements as set by service managers and/or technician development directors., • Must be able to cover emergency calls on weekends on a rotating basis as laid out by the manager to satisfy the market needs., • Other duties as assigned. Qualifications & Requirements: • Must be able to maintain a valid driver's license., • Clean Driver Record, • Occasional Weekend Availability, • Must have some electrical troubleshooting knowledge., • Be able to read volts, amps, ohms and continuity on multimeters., • Must have some plumbing knowledge., • Must provide your own general tools. Specialty industry tools provided to the technician on loan by the company. Working Conditions: Work includes long distance driving. Occasionally lifting of machinery and/or items that may exceed 75 lbs. Must be able to work overtime as requested by management, within reason. If you want to be a part of a growing family business who has a passion for their employees and their customers please email resume to

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring customer services agents who are positive and genuinely enjoy helping others. In this role, you will provide full life-cycle customer service and assist customers in understanding their coverages and select the right products and services and help find best solutions to meet their personal financial needs. This is an excellent opportunity for you to start your career, and with our industry-leading training, you are sure to succeed. We offer many advancement opportunities, including Supervisor, Trainer, Talent Acquisition, and Operations Management. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience. In addition to being the best in the business when it comes to customer satisfaction, you will need to be a confident, fully engaged team player who is dedicated to bringing a positive and enthusiastic outlook to work each day. Key Responsibilities: • Handle inbound and outbound contacts in a courteous, timely, and professional manner, • Utilize knowledge base and training to accurately answer customer questions and sell appropriate products and services, • Listen to customers, understand their needs, and resolve customer issues, • Research systems to find missing information; coordinate with other departments to resolve issues as applicable, • Utilize systems and technology to complete account management tasks, • Accurately document and process customer orders in appropriate systems, • Follow all required scripts, policies, and procedures, • Comply with requirements surrounding confidential information and personal information, • Escalate customer issues to the appropriate staff and managerial for resolution as needed, • Attend meetings and training and review all new training material to stay up to date on changes to program knowledge, systems, and processes, • Adhere to all attendance and work schedule requirements Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. This position relies on building relationships and turning the knowledge, you gain in training into customer wins. Ideal candidates for this position are highly motivated, energetic, and dedicated. Qualifications • Must be 18 years of age or older, • High school diploma or equivalent, • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Basic understanding of Windows operating system, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem-solving, and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity prevalent, • Excellent interpersonal skills and the ability to build relationships with your team and customers Preferred (Not Required) • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience