SALES ASSISTANT - FLOOR
1 day ago
San Francisco
Job Description Overview To provide support for the Cafe Sales & Marketing Team, while taking ownership of specific initiatives that will assist in driving sales. Responsibilities • Approach tasks in an orderly manner, with tenacity and determination, completing work to the required standard within the agreed-upon deadlines., • Answers sales phone lines and emails in a timely manner., • Takes messages, handles customer requests, and forwards leads/inquiries to the appropriate sales team member immediately. Communicate requests to the proper departments., • Performs daily office duties including, but not limited to, filing, copying, regular reporting, BEO distribution, print orders, retrieving and delivering mail, preparing menu cards, etc., • Track and prepare monthly live music reports, marketing plans, activation recaps and other decks as needed., • Maintenance of marketing materials, including, but not limited to, posters, linens, & menus., • CRM Administration, including, but not limited to, entering leads, detailing BEOs, merging documents, and reporting., • Assembling of the cafe's live music and special event calendar., • Maintain digital marketing platforms for the cafe, including the website and OpenTable, with current menus, promotions, and special events., • Assist with cafe’s social media content creation, posting and ads as needed., • Communicate and follow-up with clients and vendors as needed., • Ensure receipt of payment from the client by following corporate, • Partnering with Sales & Marketing Manager in the prospecting calls to corporate accounts, convention/meeting organizers and previous, • Attend local networking events and off-site activations as needed., • Assist in the execution and attend to buyouts, functions, and designated parties to provide support, ensure guest satisfaction, and promote future, • Liaise between the support center sales & marketing department, and the, • Work with SM, GM, and KM to ensure that contracts and menus are, • Coordinate operations between, • Attend meetings with S&M Manager as requested to communicate events/functions to the management team and/or, • Assist with regular visits to local concierge desks to communicate promotions and local offerings. Identify, set up, and maintain relationships with local attraction and community partners., • Perform other tasks as outlined by SMM, GM, and RSMM., • Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock Cafe, • Work as a team, helping all departments to complete the required projects that ensure we achieve successful events or outcomes reflecting the, • Maintain high morale., • Operate ethically to protect the image of Hard Rock International. Qualifications EXPERIENCE, EDUCATION, AND CERTIFICATIONS • Some college coursework completion is preferred. SKILLS • Presentation of a professional image to guests, clients, and vendors., • Composure during stressful, • Possession of a take-charge attitude tempered with, • Ability to work independently while ensuring that managers and/or clients possess the pertinent information for the execution of a successful, • Must possess strong communication and listening skills, excellent reading and, • Comprehend professional language, either written or spoken, to, • Ability to effectively present information in one-on-one and small group situations to other employees of the, • Multiple language abilities a plus, fluency in English PHYSICAL DEMANDS • Ability to move throughout the corporate office and cafes (standing, walking, kneeling, bending) for extended periods of, • Ability to sit for extended periods of, • Ability to make repeating movements of the arms, hands, and, • Ability to express or exchange ideas verbally and perceive sound by, • Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders., • Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10, • Ability to turn or twist body parts in a circular, • Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy, • Ability to travel via auto or airplane for long periods of