Host / Hostess
hace 20 horas
San Francisco
Job Description The Host / Hostess is the front door, gatekeeper, and hospitality nerve center of the club. This role is responsible for member check-in, coat handling, event access control, seating coordination, and real-time concierge support through the club’s membership app. The position requires exceptional judgment, discretion, and a service mindset rooted in anticipation rather than reaction. Core Responsibilities Member & Guest Arrival Experience • Greet members and approved guests warmly, confidently, and by name whenever possible, • Verify memberships, guest lists, and event access upon arrival, • Manage coat check, personal items, and arrival logistics with care and discretion, • Maintain an orderly, calm, and polished arrival experience during peak periods Seating, Flow & Club Awareness • Coordinate seating and room flow across dining, lounge, and event spaces, • Monitor capacity, pacing, and congestion throughout the club, • Communicate proactively with service staff, management, and security, • Adjust plans in real time based on member needs, VIPs, or operational changes Concierge & Member App Support • Monitor and respond to concierge requests via the club’s membership app, • Assist with reservations, directions, event information, and special requests, • Escalate time-sensitive or high-touch requests to management appropriately, • Log notes, preferences, and issues to support continuity of service Hospitality Support & “All Hands” Assistance • Assist with general cleaning, resetting spaces, and maintaining presentation standards, • Support servers, bartenders, and events staff as needed during service, • Help with light setup, breakdown, or transitions, • Step in wherever necessary to maintain service flow and member satisfaction Standards, Discretion & Professionalism • Maintain strict discretion regarding members, guests, and club activity, • Uphold all club policies, brand standards, and codes of conduct, • Address concerns calmly and professionally; escalate issues when appropriate, • Represent the club with polish, warmth, and consistency at all times Required Skills & Attributes • Prior experience in hospitality, private clubs, luxury service, or high-touch environments preferred, • Exceptional interpersonal skills and professional presence, • Strong situational awareness and judgment, • Comfort multitasking in a fast-paced, people-dense environment, • Clear written and verbal communication skills, • Comfort using reservation systems, ticketing tools, and mobile apps, • Flexible availability, including evenings, weekends, and events, • Service-oriented mindset with a “no job is too small” attitude Physical & Work Environment • Ability to stand and walk for extended periods, • Ability to lift or carry light items (coats, small supplies), • Work environment includes crowds, noise, and dynamic event conditions, • Schedule includes nights, weekends, and holidays, • Concierge services through the member app is done remotely when the club isn’t open Compensation & Growth • Hourly role with very competitive compensation based on experience, • Pathways to grow within the organization