Back Counter Parts Retail Person - San Diego Chrysler Dodge Jeep Ram
3 days ago
San Diego
Job DescriptionBefore applying to this job opening, please review the Company's Applicant Privacy Policy located at: This Applicant Privacy Policy governs the Company's collection, use, and sharing of personal information you provide during the application process. Back Counter Parts Retail Person - San Diego Chrysler Dodge Jeep Ram Non-exempt Job Summary: The Back Counter Parts Retail Person assists all Service Technicians, Service Advisors, and customers in selecting required parts in a friendly, professional, and efficient manner. The Back Counter Parts Retail Person will oversee the replacement parts inventory for the company's automobiles, maintain orderly storage areas and accurate records, and purchase required parts and assemblies. Monitors all special-order parts and returns to avoid obsolescence. Stays on top of all current recalls and technical service bulletins, as well as fast moving maintenance parts to make sure our off-the-shelf fill rate is at the highest level. The Back Counter Parts Retail Person will oversee the replacement parts inventory for the company's automobiles, maintain orderly storage areas and accurate records, and purchase required parts and assemblies. Essential Functions: • Answer customer phone calls, provide price quotes, and look up parts to fill Service and Wholesale customer requests., • Work closely with service advisors and technicians to get the right part for the customer., • Work closely with the parts manager to ensure all fast-moving and maintenance parts are in stock., • Monitors all current and upcoming recalls and TSBs (Technical Service Bulletins) to fill all customers’ needs, especially new units that are on hold pending recall completion., • Follow up on SOR’s (Special Order Parts) to ensure parts do not exceed the 30-day return limit by communicating with our appointment specialist and service advisors., • Receive orders and estimates by email, fax, or internal requests, ensure the parts ordered are correct, and fill orders per customer request. Inform customers of companion part requirements and specials and ensure that the customer is exposed to all OEM (Original Equipment Manufacturer) options., • Fill orders from stock or locate out-of-stock parts from outside sources and submit special orders., • Place orders per customer requests, inform customers of companion part requirements and specials and ensure that the customer is exposed to all OEM (original equipment manufacturer) options., • Fill orders from stock and notify customers of out-of-stock parts that need immediate attention. Locate out-of-stock parts from outside sources and submit special orders., • Notify the customer when special ordered parts have arrived and when they will be delivered., • Dispatch our parts drivers and work closely with our warehouse coordinator to ensure all parts are picked correctly and delivered to our customers in a timely manner., • Communicate with the parts managers on all shortages, damage exchanges, and returns to avoid obsolescence., • Collect from wholesale customers past due accounts by working closely with the parts manager and monitoring the AR schedule on a weekly basis., • Monitor wholesale customers’ performance, sales, and returns to make the necessary discount adjustments., • Ensure all returns and damages are handled correctly by following up with the parts manager and warehouse coordinators., • Follow up on back-ordered parts, verify will-call and back-order parts and returns to vendors, or stock items that are not picked up or required. Assure all purchases for parts are billed accordingly, and paperwork is complete and reconciled., • Issue credit for returned parts or ensure that parts are taken off of repair orders when turned in. Ensure that the original invoice, or its number, is available so that purchase and pricing can be verified. Keep orderly records of all parts orders, invoices, estimates, and special order parts, and keep desk and counter areas clean and uncluttered., • Provide excellent customer service by listening to customer inquiries and requests, also try to "up-sell" or provide "in conjunction with parts" to customers or technicians when appropriate., • Work well with others and maintain composure in a fast-paced environment., • Keep current on new products and product updates. Deliver parts to customers, vendors, and repair shops as required., • Deliver parts to customers, vendors, and repair shops as required., • Ensure timely and safe transportation of parts., • Safely operate a company vehicle to deliver automotive parts to designated locations., • Perform routine vehicle maintenance checks to ensure the delivery vehicle is in good working condition., • Verify accuracy of parts being delivered and obtain necessary signatures. Minimum Qualifications: • Two years of experience in an automotive or truck parts warehouse, repair center, dealership, or similar facility., • Valid driver’s license and safe driving record; required to have California driver's license within 30 days following date of hire., • Ability to lift up 20 pounds., • Knowledge of CDK/Dayforce., • Proficient with inventory systems., • Excellent verbal and written communication skills, coupled with strong organizational abilities., • Advanced understanding of automotive parts and mechanical systems., • Basic mathematical skills to develop and maintain invoices and inventories., • Prolonged periods sitting at a desk and working on a computer., • Work at the service counter and stockroom/ inventory areas., • Fast-paced work environment., • Noise level is moderate. Employee Benefits Include: • Medical, Dental, & Vision Insurance, • Employer Paid Life Insurance, • Employer Paid AD&D, • 401k (with Employer match), • Generous Vacation Package, • Inter-Company Transfers and Promotion Opportunities, • Tenure recognition and awards, • Vehicle Purchase Discount Program, • Vehicle Service Discount Program, • Golf Benefits at Maderas Golf Club (subject to qualification) If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is committed to providing reasonable accommodations to qualified individuals with disabilities to ensure equal employment opportunities and access to all programs, services, and activities. If you require accommodations to participate in the application process or to perform the essential functions of the job, please contact the HR Department to discuss your needs confidentially. We will work with you to identify appropriate accommodations based on your specific circumstances and in compliance with applicable laws. We are an Equal Opportunity Employer (M/F/D/V) and maintain a drug-free workplace. If you receive an offer of employment, it will be a conditional offer contingent on the successful completion of a pre-employment drug screen and background check. Sunroad is an Equal Employment opportunity and Affirmative Action Employer. We are committed to providing equal opportunity in all of our employment practices, including selection, race (including traits historically associated with race such as hair texture and protective hairstyles such as braids, locks, and twists); religion; religious creed; religious dress/grooming; color; age (40 and over); sex; sexual orientation; gender; gender identity (meaning a person’s identification as male, female, a gender different from the person’s sex at birth, or transgender); gender expression (including a person’s gender-related appearance or behavior, whether or not stereotypically associated with the person’s sex at birth); national origin; ancestry; citizenship status; uniform service member status; military or veteran status; marital status; pregnancy; childbirth; medical conditions related to pregnancy, childbirth, or breast feeding; medical condition (including cancer related or HIV/AIDS related); handicap; physical disability; mental disability; genetic characteristics; genetic information; or any other protected status in accordance with the requirements of all federal, state and local laws. Our Equal Employment Opportunity Policy applies equally to interns and volunteers. Company DescriptionFounded in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: in 1977, Sunroad Enterprises is a diversified holding company based in San Diego. Sunroad consists of three distinct divisions: Automotive, Real Estate and Maderas Golf. With successful ventures across multiple countries, we bring a strategic focus to seeing developments come to life. Sunroad Enterprises is one of the largest minority-owned businesses in San Diego and has earned numerous quality commendations from local, regional, and national organizations. Please visit our website to learn more about our endeavors and career opportunities: