Leasing Manager
15 days ago
Philadelphia
Job Description Job Description The Leasing Manager plays a critical role in driving leasing success across the portfolio. This role combines strategic oversight with hands-on leadership, focusing on three core priorities: on-site office management to ensure seamless daily operations, speedy and accurate lease file administration, and agent performance development. 1. Leasing Systems, Policies, and Resources Management • Take ownership of refining all leasing systems and policies, for example:, • Improve time from application to lease closing to maximizing deal closing, • Seek out recommendations/metabolize feedback from agents and prospects for process improvement, i.e. combining guest cards, switching CRM, etc., • Oversee lease document administration including fraud detection, • Oversee overall leasing workflow to ensure optimal efficiency and closing timeframe, • Review property showability regularly and be the point of contact with property management and senior management to ensure prompt action regarding showability concerns, • Maintain property leasing agent schedules with agent assignment, • Leasing Resource Management: making sure agents have the tools they need to excel, • Making sure leads, phones, etc., are working, • Making sure lead tracking is working, • Making sure brochures, Unit Availability Details, floor plans, pictures, new software, and office supplies, etc., are distributed to agents as needed 2. Lease File Administration • Process and charge deposits; weekend availability required, • Ensure completion and accuracy of all lease files, • Troubleshoot and resolve applicant-related discrepancies, • Reset applicant screening passwords as needed, • Unlock ID verifications to facilitate application processing 3. Agent Performance • Performance reports (daily and weekly) – ensure all agents submit weekly reporting by deadline, • Listen to calls: 5 per day every day., • Provide critical feedback - reporting on effort, technique, unprofessional language, incorrect statements, missed closing opportunities, etc, through weekly written summaries. 4. New Agent Training • Train new agents on leasing systems, policies and procedure, and operations., • Responsible for timely first draft of 30, 45, and 60 Day new employee reviews. 5. Competitive Market Knowledge • Establish and maintain competitive dossier on each major competitive property for the beneficial knowledge of both leasing agents and management, • Shop at least 2 properties per month Requirements: • 4 years sales experience in a retail, hospitality or multi-family housing environment., • Undergraduate degree preferred., • Proficiency in Microsoft Office and Excel., • Prior training in Fair Housing regulations preferred., • Weekend work is required., • Ability to successfully pass background and drug test., • Prior Marketing experience is preferred., • Must be enthusiastic with strong sales and customer service abilities., • Must possess strong closing techniques., • Excellent customer service and follow-up; Strong attention to follow up techniques is required., • Demonstrated phone sales and leasing skills required., • Must possess strong listening and probing skills., • Must exhibit excellent verbal and written communication skills., • Must be extremely responsive, courteous, reliable, energetic, and upbeat.