Remodeling Project Consultant (Sales)
hace 3 días
San Diego
Job DescriptionPOSITION SUMMARY The position of Project Consultant (PC) will be responsible for engaging, assessing, and procuring new clients through self-promotion and/or generation of leads. The PC position will meet prospective clients at their home to discuss design options, cost ranges, timeframes, and the Lars design-build process. They will provide the highest level of customer service through weekly updates to our clients throughout the design-build process. The PC is the direct conduit between the homeowner and the Lars team and is eligible for incentive bonuses. ESSENTIAL DUTIES AND RESPONSIBILITIES Sales (70%) • Must be able to sell 2.5 million dollars annually (initial year), 3 million (thereafter);, • Effectively convert at least 20% of design consultations into design agreements;, • Effectively convert at least 80% of design agreements into contracts;, • Cultivate and self-generate leads and sales for Lars Remodeling & Design;, • Provide in-home consultations with prospective clients to obtain a design agreement;, • Establish rapport and obtain customer appointments in-home and at Lars Remodeling & Design for various meetings and reviews;, • Discuss and provide accurate time frames relating to design, permitting, and building of projects;, • Discuss and provide accurate cost ranges directly relating to the client's project(s);, • Educate potential clients on the design services provided by Lars Remodeling & Design;, • Educate potential clients on all company-sponsored finance options available;, • Communicate effectively to ensure a clear understanding of individual client's goals, expectations, design possibilities, and costs;, • Communicate to your team the ideas, goals, budget and time-frame of new design clients;, • Properly document existing home building and finishes;, • Manage the design team throughout the design and estimating process;, • Review designs, estimate, and scope of work to effectively communicate to the team and our clients in the design review process;, • Update, document, and provide any/all changes resulting from conversations, within 48 hours;, • Review design with the homeowner for the team to properly update plans, pricing, and scope of work;, • Properly document and contract clients using Lars Home Improvement Agreement, • Accurately define realistic start date and completion date;, • Provide and explain detailed payment schedule;, • Provide and explain lead and asbestos documentation;, • Provide and explain notice of cancellation;, • Clearly explain provided detailed scope of work outlining the work to be performed with client and obtain approval;, • Maintain relationship and communication throughout the production of the project;, • Participate in field measures at the client's home working alongside the Lars Remodeling & Design team;, • Walk with trades and vendors during or after the design phase to get accurate quotes and costs;, • Engage with trades and vendors to network and grow a referral base;, • Upgrade knowledge on current design and color trends to create fashionable design solutions; and, • Participate at home shows as needed. Administration (30%) • Manage, document, and follow up with all potential clients by calling, in-person communication and email through Builder Trend (BT);, • Contribute in development and on-going upkeep of team's design portfolio., • Assist in identifying inefficiencies or areas of improvement and create documentation and processes;, • Attend Educate Before You Renovate workshops with the ability to perform presentations while being knowledgeable on all topics discussed;, • Report updates to the Director of Sales (DOS) on a regular basis at weekly sales meetings; and, • Maintain involvement as required in all company-sponsored marketing and training programs. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Work Environment and Physical Demands The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. • Ability to travel to various locations;, • Interacting with customers on a daily basis;, • Standing for sometimes long and continuous periods of time;, • Sitting for sometimes long and continuous periods of time;, • Answering or making calls on the telephone for sometimes long and continuous periods of time;, • Using a keyboard to perform research, and to communicate through written means for sometimes long and continuous periods of time;, • Looking at a computer monitor for sometimes long and continuous periods of time;, • Occasionally standing, walking, reaching, and stooping;, • Climbing up and down but not limited to a ladder and stool throughout continuous periods of the day;, • Ability to lift up to 25lbs; and In addition, the education, experience, and other skills listed below are representative of the knowledge, skills, and/or abilities required. EDUCATION • High School Diploma or GED; RequiredCERTIFICATIONS, Licenses, and Registrations, • CA Driver's License; RequiredWORK EXPERIENCE, • Experience in customer service; Required, • Experience in home sales of residential remodeling; Required, • Experience at cost estimating; Preferred, • Experience in construction and project management; PreferredKEY SKILLS SET, • Have a good understanding of basic design principles;, • Understand and develop architectural and construction details;, • Must exhibit a high level of confidentiality;, • Excellent interpersonal skills;, • Exceptional customer service skills;, • Ability to balance multiple projects;, • Excellent written and oral communication skills;, • Be fluent in the English language;, • Strong organizational, time-management, and problem-solving skills and ability to meet tight deadlines;, • Have the ability to visualize concepts and explain them to others;, • Maintain regular and punctual attendance;, • Must be able to work and complete difficult tasks under no supervision; and, • Be a team player.EQUIPMENT AND APPLICATIONS, • High proficiency in MS Office, including Word, Excel, Outlook, PowerPoint, and SharePoint;, • Working knowledge of all standard office equipment;, • Working knowledge of software including but not limited to;, • Adobe Photoshop;, • PDF – Xchange for PDF creation;, • Builder Trend, construction management software; and, • Hubspot, marketing and sales software.