Cleveland
Job DescriptionBenefits: • Bonus based on performance, • Competitive salary, • Employee discounts, • Have a great personality and excellent interpersonal skills!, • Are a self-proclaimed genius in sales and marketing, • We need someone who can help us grow our business and maximize profit and revenue, • Are a dynamic leader who can manage a diverse staff, • Have great communication skills and connect well with staff and stakeholders, • Consider yourself to be an excellent organizer (we want the spa to run effectively and exceed our customers expectations), • Are an empathic individual who can put yourself in someone elses shoes, • Overcome objections during the sales process and increase the membership base, • A great opportunity to implement creative strategies to help our new spa become as successful as possible!, • Growth opportunities, • Competitive compensation, • Commission opportunities and generous bonuses, • As the Spa Manager, you will direct and organize the overall operation of the spa to maximize profits through exemplary customer service and customer satisfaction, • Our ideal Manager will understand the necessity of collaboration and guide the staff to operate with peak efficiency through coordination, communication, and cooperation, • The individual in this position is responsible and accountable for certain aspects of daily operations with a focus on achieving sales targets (with an eye for effective marketing strategies) and delivering an exceptional level of customer service, • Create marketing strategies aimed at maximizing revenue and profits, • Perform data analysis that drives business decisions and success, • Plan and direct to meet the daily needs of the operation, • Track staff schedules efficiently to optimize capacity, revenue, and profits, • Maintain the utmost cleanliness and soothing ambiance of the premises, • Manage inventory effectively, • Ensure a high degree of customer satisfaction, address customer dissatisfaction, resolve service complaints, • Ensure compliance with all Hand & Stone policies and procedures in addition to the local, state, and federal laws and regulations, • Hire, train, supervise, develop, mentor all team members according to Hand & Stone policies and procedures