Senior Manager, Strategic Operations & Governance
1 day ago
New York
Job Description Job Code G2825HF Department Name Health Fund Admin Reports To Director, Chief of Staff FLSA Status Exempt Union Code N/A Management Yes About Us: Building Services 32BJ Benefit Funds (“the Funds”) is the umbrella organization responsible for administering Health, Pension, Retirement Savings, Training, and Legal Services benefits to over 100,000 SEIU 32BJ members. Our mission is to make significant contributions to the lives of our members by providing high quality benefits and services. Through our commitment, we embody five core values: Flexibility, Initiative, Respect, Sustainability, and Teamwork (FIRST). By following our core values, employees are open to different and new ways of doing things, take active steps to improve the organization, create an environment of trust and respect, approach their work with the intent of a positive outcome, and work collaboratively with colleagues. The Funds oversees and manages $9 billion of dollars in assets, which are made up of many, varied and complex funds. The dollars come from a number of sources, including the property owners who pay into the funds on behalf of their employees, and as such, requires those who oversee and manage the money to be highly skilled financial management people. For 2025 and beyond, 32BJ Benefit Funds will continue to drive innovation, equity, and technology insights to further help the lives of our hard-working members and their families. We use cutting edge technology such as: M365, Dynamics 365 CRM, Dynamics 365 F&O, Azure, AWS, SQL, Snowflake, QlikView, and more. Please take a moment to watch our video to learn more about our culture and contributions to our members: youtu.be/hYNdMGLn19A Job Summary: Under the supervision of the Director, Chief of Staff at the 32BJ Health Fund, we are seeking a collaborative, strategic, and pragmatic Senior Manager, Strategic Operations & Governance to help build and optimize governance processes that guide how work is prioritized, resourced, and managed across the Health Fund. This individual will play a pivotal role in advancing operational excellence, aligning strategic priorities, and strengthening governance across enterprise-wide initiatives. This role will drive accountability across leadership and departments, enhance transparency, and reinforce our commitment to efficient, high-impact project execution. This is a unique opportunity for a flexible and experienced professional—ideally with a consulting background—who excels at bringing structure to complexity without adding unnecessary administrative burden. The ideal candidate thrives in cross-functional environments, and is energized by our mission to improve health outcomes for union members and their families. Essential Duties and Responsibilities: • Partner with the Chief of Staff and internal and external resources to design, finalize, and implement governance frameworks that support strategic decision-making, clear accountability, and prioritization of projects across the Health Fund., • Establish and document governance bodies (e.g., steering committees, working groups), including defining roles, responsibilities, and decision-making authority and escalation pathways where appropriate., • Partner with Operations, Strategy, Policy, Data and Analytics teams to ensure projects are strategically identified, aligned, properly scoped, have clearly defined outcomes that are aligned with organizational goals, and resourced, with clearly defined outcomes and success metrics., • Lead and facilitate prioritization processes, including criteria development, intake processes, and status reporting mechanisms., • Collaborate to design and build lightweight tools, templates, and processes to enable consistent governance practices without overburdening staff or duplicating efforts., • Manage and support regular governance meetings, including agenda development, materials preparation, and follow-up on decisions and action items., • Collaborate across departments to identify areas of improvement in current processes and drive solutions that increase clarity and execution., • Serve as a trusted advisor and change agent in embedding governance discipline into the organizational culture., • Oversee project management activities for key projects to ensure adherence to quality standards, timelines, budgets, and stakeholder expectations., • Establish and maintain a centralized project management site or platform to support PMO functions and project documentation, • Regularly document and report key project progress to stakeholders to ensure transparency and alignment, • Develop KPIs and dashboards to track performance against strategic goals., • Provide mentorship, leadership, and supervision to junior project management staff., • Perform other relevant functions as necessary or as assigned by management. Qualifications (Competencies): • Minimum 7+ years of relevant experience, ideally strategic operations, governance, organizational effectiveness roles, or program management, preferably in a healthcare or health benefits environment, • Prior knowledge of healthcare regulations, payer/provider dynamics, and valued-based care models preferred, • Internal or external consulting background (preferred) with demonstrated experience creating structure and process in complex environments, • Strong understanding of portfolio management, stakeholder alignment, and governance best practices, • Excellent facilitation and communication skills, with the ability to influence at the most senior levels of an organization, • High emotional intelligence (EQ) and collaborative mindset; able to work effectively with both strategic and operational teams, • Passion for delivering high-quality health benefits and services to underserved communities, • Ability to thrive in a mission-driven environment with evolving priorities, • Experience working with or serving union populations or within public sector/benefits environments is a plus, • Exceptional verbal and written communication skills to engage, inform, and align stakeholders, • Demonstrated problem-solving skills with a proactive, solution-oriented mindset Soft Skills (Interpersonal Skills): • Collaborative Leadership: Ability to lead through influence, build consensus, and foster alignment across various teams and stakeholders., • Emotional Intelligence: Demonstrates empathy, self-awareness, and the ability to navigate complex interpersonal dynamics with professionalism and tact., • Stakeholder Management: Builds trust-based relationships with internal and external partners, balancing competing priorities and perspectives., • Adaptability & Flexibility: Seeks to understand before responding, ensuring all voices are heard, and considered in decision-making., • Conflict Resolution: Navigates disagreements constructively, finds common ground, and facilitates productive dialogue. Education: Bachelor's degree in Business Administration, Healthcare Administration, or a related field preferred. Reasoning Ability: High Certificates, Licenses, Registrations: Preferred: Project Management Professional (PMP), Certified Scrum Master (CSM), or other relevant ones. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals to perform the essential functions. • Under 1/3 of the time: Standing, Walking, Climbing or Balancing, Stooping, Kneeling, Crouching, or Crawling, • Over 2/3 of the time: Talking or Hearing, • 100% of the time: Using Hands Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • 1/3 to 2/3 of the time: Work near moving or mechanical parts, exposure to radiation, moderate noise.
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