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Overview: GovCIO is currently hiring for a ServiceNow Workflow Manager to support modernization efforts. This position will be located in Hampton, VA at Joint Base Langley-Eustis and will be a fully onsite position. Responsibilities: We are seeking a ServiceNow Workflow Manager to lead our ServiceNow development, implementation, and support teams. This role requires a seasoned professional who combines deep technical expertise in the ServiceNow platform with proven people management capabilities. The successful candidate will be responsible for driving technical excellence while fostering team growth and ensuring successful delivery of ServiceNow solutions across our global organization. This position is located at Langley Air Force Base, Hampton, Virginia. Key Responsibilities • Technical Leadership, • Provide technical direction and architectural guidance for ServiceNow implementations across multiple modules, • Lead complex ServiceNow projects including upgrades, integrations, and custom application development, • Oversee CMDB strategy, data governance, and accuracy initiatives to ensure reliable IT asset visibility, • Ensure adherence to ServiceNow best practices, coding standards, and governance frameworks, • Review and approve technical designs, workflows, and customizations, • Stay current with ServiceNow platform updates, new features, and emerging capabilities., • People Management, • Manage, mentor, and develop a team of ServiceNow administrators, developers, and analysts, • Conduct performance reviews, set goals, and create individual development plans, • Foster a collaborative, innovative team culture focused on continuous learning, • Provide coaching and technical guidance to team members at various skill levels, • Manage resource allocation and workload distribution across the team, • Operational Excellence, • Ensure SLA compliance and maintain high service quality standards, • Lead incident response and problem resolution for platform issues, • Manage vendor relationships and coordinate with ServiceNow support when needed, • Develop and maintain team documentation, procedures, and knowledge base, • Strategic Planning, • Lead the ServiceNow roadmap planning and technology strategy, • Develop and maintain analytics frameworks to measure team performance and platform effectiveness, • Create executive-level dashboards and reports to demonstrate business value and ROI, • Identify opportunities for process improvement and automation using data-driven insights, • Support business stakeholders in defining requirements and solution approaches Qualifications: High School with 9+ years (or commensurate experience) Required Skills and Experience Clearance: TS/SCI • DOD 8140 IAT II certification (Security+ CE, CCNA-Security, CySA+,CND), • Experience with ServiceNow, • Knowledge of core ServiceNow modules, • IT Service Management (ITSM)- Incident, Problem, Change, Service Catalog, • Configuration Management Database (CMDB)- CI relationships, data Integrity, • Performance Analytics and Reporting - critical metrics, dashboards, and business intelligence, • Customer Service Management (CSM), • Security Incident Response (SIR), • ServiceNow App Engine and Platform capabilities, • CMDB Management: Expertise in:, • CMDB design, implementation, and ongoing governance, • Configuration Item (CI) identification, classification, and relationship mapping, • CMDB data quality management and health scoring, • Integration with discovery tools and automated population strategies, • CMDB analytics and reporting for IT asset visibility, • Compliance with ITIL configuration management processes, • Analytics & Reporting: Proficiency in:, • ServiceNow Performance Analytics implementation and configuration, • Dashboard creation and data visualization guidelines, • Benchmark development and metrics strategy aligned with business objectives, • Advanced reporting using Report Builder and scheduled reporting, • Data analysis and trend identification for operational insights, • Integration with external BI tools and data warehouses, • Development Skills: Proficiency in:, • JavaScript, Glide APIs, and ServiceNow scripting, • ServiceNow Flow Designer and Workflow, • REST/SOAP web services and integrations, • HTML, CSS, and UI customization, • Database concepts and ServiceNow data modeling, • A deep understanding of Secure Development Life Cycle (SDLC) Preferred Skills and Experience • Certifications, • ServiceNow Certified System Administrator (CSA), • ITIL Foundations, • Experience with DOD Networks (NIPR, SIPR, JWICS) #NSS #AR #mav002 Posted Salary Range: USD $120,000.00 - USD $150,650.00 /Yr.

Overview: GovCIO is currently hiring for a ServiceNow Certified Technical Architect to lead the architecture, design, and implementation of enterprise scale ServiceNow solutions in support of a USAF program. This position will be located at Langley AFB, Virginia and will be an onsite position. Responsibilities: Designs and develops network and system architectures and defines key capabilities and performance requirements. Defines total systems design and technology maturity constraints in accordance with mission requirements. Develops network and system element architecture and design and interface definitions. Defines network and system implementation approach and operational concept. Develops models and architectural guidelines for current and future network and system development. Ensures requirements are met and evaluates performance with customer. • Interfaces with the user(s) and all other stakeholders in order to determine their needs., • Generates the highest level of requirements, based on the user's needs and other constraints such as cost and schedule., • Performs cost-benefit analyses to determine whether requirements are best met by manual, software, or hardware functions; making maximum use of commercial off-the-shelf or already developed components., • Designs and develops solutions to applications problems, system administration issues, or network concerns., • Develops partitioning algorithms (and other processes) to allocate all present and foreseeable requirements into discrete partitions such that a minimum of communications is needed among partitions, and between the user and the system. The ServiceNow Certified Technical Architect (CTA) will lead the architecture, design, and implementation of enterprise‑scale ServiceNow solutions in support of a USAF program. This role provides hands‑on technical leadership across multiple platform areas—including ITSM, ITOM, ITAM, IRM, SecOps, HRSD, and App Engine—ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements. Responsibilities include: ServiceNow Architecture & Platform Leadership • Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules., • Serve as the technical SME for:, • IT Service Management (ITSM), • IT Operations Management (ITOM), • IT Asset Management (ITAM), • Security Operations (SecOps), • Strategic Portfolio Management (SPM), • Integrated Risk Management (IRM), • App Engine & Automation Engine, • CMDB and CSDM, • Design and oversee integrations using Integration Hub, REST APIs, and custom spokes., • Lead platform governance, ensuring alignment with best practices and federal security standards., • Guide developers and administrators on technical design, configuration, and implementation., • Produce and maintain technical design documentation, architectural diagrams, and configuration standards. Collaboration & Program Support • Work closely with Program Managers, Product Owners, and Stakeholders to support roadmap planning, backlog refinement, and solution delivery., • Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions. Network Architecture & Engineering • Provide SME‑level support on network infrastructure and network hardware., • Implement, administer, and troubleshoot network infrastructure devices., • Create accurate network diagrams and documentation for design and planning., • Apply strong understanding of network protocols, LAN/WAN technologies, and network security., • Diagnose and resolve network issues with strong analytical and problem‑solving skills. Professional Attributes • Excellent interpersonal, communication, and organizational skills., • Ability to work collaboratively in team environments and directly with customers., • Self‑starter who can work independently with minimal oversight., • Flexible and dependable, able to adapt to program needs., • Ability to quickly learn new technologies and products. Qualifications: Required Education and Experience • High School Degree with 12+ yrs experience, • Clearance Level: Top Secret with SCI Eligibility (TS/SCI), • 10+ years of experience including, • ServiceNow architecture, configuration, workflow development, and platform enhancements., • Establishing and executing platform governance., • Evaluating operational and strategic demands against platform capabilities and leading practices., • Translating technical and business requirements into architectural blueprints., • Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities., • Creating architectural blueprints for federal agencies., • Leading ServiceNow version upgrades., • Deep understanding of overall ServiceNow platform architecture., • Network security, LAN/WAN design, and network infrastructure documentation., • Required Certifications:, • DoD 8570.01-M IAT Level II (e.g., Sec+ CE, SSCP, CND, CCNA Security)., • Technical Expertise, • App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence., • Strong knowledge of CMDB and CSDM., • Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow. Preferred Skills and Experience • Experience with DoD NIPR, SIPR and JWICS Networks., • DoD 8570.01-M IASAE II (CASP+CE, CISSP, CSSLP) compliance., • ServiceNow Certified System Administrator (CSA)., • ServiceNow Certified Application Developer (CAD)., • ServiceNow Certified Technical Architect (CTA). #mav002 #MAV #TMK #NSS #DL #TLM Posted Salary Range: USD $190,000.00 - USD $215,000.00 /Yr.

Security and Travel Support As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) with SAP eligibility clearance. We are seeking a detail-oriented and experienced Security and Travel Support role will perform a wide variety of complex administrative and travel support duties in support of the Counternarcotics & Stabilization Policy (CNSP) Division and program offices. Compensation & Benefits: Estimated Starting Salary Range for Security and Travel Support: $85,000.00 per year. Pay commensurate with experience. Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Security and Travel Support Responsibilities Include: • Support AMIC Advance Program Office customers and higher headquarter security officials to ensure all security missions are accomplished. Interface with senior level official in the support of the AMIC Information Protections Office and Special Access, Advance Program Office. Supports the AMIC SAP/SAR program with knowledge and proficiency in the following security disciplines: INFOSEC, PERSEC, INDUSEC, COMSEC support, and JWICS IT Systems Program in support of SCI and SAP/SAR Programs., • OCONUS Travel Support for AMIC Personnel;, • Coordination for AMIC personnel, Government and Industry Mission Partners to travel out of CONUS which consists of the following;, • OCONUS Training coordination OCONUS Clearance Request Entry;, • Processing and obtaining official & personal passports for individual travelers;, • Processing visa paperwork for each country visited;, • Coordinating with Air Force Security Agencies or applicable agencies if briefings are needed (and schedule accordingly);, • Working with Sensitive Compartmented Information (SCI) clearance holders to conduct required security training prior to OCONUS travel;, • Develop and pass Security Clearances via APACS, eCC and IATP if required;, • Process and/or validate Common Access Card (CAC) applications;, • Sending Command & Department Notifications of travel; Processing CAC applications;, • Creating and submitting government and industry personnel Arming Letters/packages where applicable to Chief of Mission (COM) travel requirements;, • Schedule Industry Partners deployments for CONUS Replacement Center (CRC);, • Tracking & verifying gear issued to personnel traveling OCONUS and from CRC;, • Validate Letters of Authorization (LOAs) for Industry deployments ;, • Coordination of completion of OCONUS requirements for Contractors deployments:, • Submitting OCONUS Theater and Country Clearance Requests;, • Reviewing and submitting Arming Packages;, • Processing and obtaining official passports for individual travelers;, • Processing visa request letters, as required, for each country visited;, • Conducting training on OCONUS travel;, • Assisting & coordinating deployment training for Contractors to meet DoD and DOS (Chief of Missions) requirements;, • Maintaining an awareness of OCONUS travel requirements and coordinating dissemination of requirements and process changes to USG and Contractor personnel for multi theater travel;, • Coordinate travel arrangements (CONUS and OCONUS) for USG personnel;, • Provide program management, research, and logistical coordination support to USG personnel. Conduct research into travel regulations, threat intel, training requirements, concerning USG personnel travel responsibilities and tasks. Analyze and evaluate confidential, sensitive, and complex travel issues;, • Implement and administer the special access programs (SAP) (personnel, industrial, and physical security), by utilizing DoD, United States Air Force (USAF), Defense Intelligence Agency (DIA), MAJCOM and local policies/directives for the construction, protection, and operation of SAP facilities (SAP-Fs);, • Initiates and implements policies and procedures required to manage Information Protections, Sensitive Compartmented Information (SCI) programs and to protect SCI resources;, • Serves as an SCI Control Officer responsible for managing collateral and SCI classified information and material within the Sensitive Compartmented Information Facilities (SCIFs);, • Administers the SCI security clearance program for all assigned personnel, ensuring all required clearances are up-to-date and completed;, • Provides oversight of unit and SSO security self-inspections and presents detailed and comprehensive reports with corrective action taken to the unit intelligence commander;, • COMSEC. Obtain, remove, replace, operate, store, transport, support, and manage all COMSEC items and key materials required to operate and sustain operations IAW AFMAN17-1302-O, Communications Security (COMSEC) Operations;, • Perform COMSEC user duties IAW AFMAN 17-1302-O and the supporting base COMSEC account manager, requirements. Security and Travel Support Experience, Education, Skills, Abilities requested: • A minimum of an Associate’s degree is required in Business Administration, or an associated security field is required., • A minimum of 5 years of experience administering special access security (SCI & SAP) and travel support programs is required., • Strong knowledge of travel planning tools and security best practices., • Knowledgeable in the application of security directives, regulations, manuals, and guidelines to independently discharge AMIC Special Security Representative (SSR) and Government SAP Security Officer (GSSO) duties and responsibilities. Interface with ACC A5/A8/9, ACC A23, ACC IP, ACC IAP (Foreign Disclosure), ACC AMIC/DS, DD, PK, PM, DRJ, and 633 ABW IP., • Proficiency with Microsoft Office Suite, electronic records management, passport/visa processes, administering special access security (SCI & SAP) and travel support programs., • Excellent organizational and communication skills with the ability to manage multiple priorities., • Ability to maintain confidentiality and handle sensitive information with discretion., • Familiarity with USAF Government travel regulations or experience in a Federal contracting environment is a plus., • Must pass pre-employment qualifications of Cherokee Federal. Company Information: Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal – the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government’s mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com. #CherokeeFederal #LI-RA2 #AppC2 Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply. Similar searchable job titles: Security and Travel Coordinator Travel and Security Operations Specialist Security and Logistics Support Analyst Travel Compliance and Security Administrator Global Mobility and Security Coordinator Keywords: Security Travel Compliance Coordination Administration Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal. _

Job Description We are seeking a highly skilled Maximo Application Suite (MAS) Technical Engineer with 8+ years of Maximo experience and advanced Linux proficiency. This role provides architectural leadership, technical direction, and hands-on implementation expertise to ensure a secure, scalable, and high-performing MAS environment supporting NASA’s Enterprise operations. The engineer will work closely with cross-organizational leadership, stakeholders, vendors, and technical teams to ensure consistent platform reliability and adherence to Enterprise integration standards. On-Site - must reside within 50 miles of a NASA Center. Key Responsibilities• Prepare and present project-related information to executive, leadership, and center teams. • Lead installation, configuration, upgrades, patching, and troubleshooting activities for MAS., • Extensive hands-on experience with BIRT reporting and Microsoft Power BI., • Experience with Enterprise (multi-org, multi-site) reporting platforms and data segregation enforcement via Row-Level Security (RLS)., • Demonstrate advanced knowledge of IBM Maximo architecture, automation scripting, and the Maximo Integration Framework (MIF), including REST API integrations., • Lead technical design of Enterprise integration architecture supporting NASA Enterprise systems., • Lead implementation and configuration of secure API management and authentication standards., • Define API messages, error handling, and monitoring strategies for integrations., • Perform complex application configuration and develop automation scripts using Python, XML, JavaScript, and JSON., • Demonstrate advanced knowledge of Linux operating systems and architecture., • Develop and maintain complex scripting for MAS configurations across multiple environments., • Configure and support Maximo Mobile, including SSO authentication implementations., • Create application configurations in Maximo Mobile using the Maximo Application Framework (MAF) Configuration application to modify MAS configurations., • Manage and support Maximo Application Suite user synchronization with Microsoft Entra ID., • Demonstrate working knowledge of OpenShift Container Platform within Enterprise Maximo deployments., • Perform data modeling to support Business Intelligence (BI) reporting needs., • Utilize Jira Service Management (or comparable ticketing systems) to manage and track technical issues and service requests. Basic Qualifications • Bachelor’s degree in Information Systems, Computer Science, Engineering, Facility/Asset Management, or related field, • Minimum 8 years of experience in systems engineering or enterprise application support (TRIRIGA, MREF, or Maximo/MAS), • Strong hands-on experience administering TRIRIGA, MREF, or Maximo/MAS, including configuration and workflow management, • Experience supporting multi-environment architectures (development, test, staging, production), • Proficiency in diagnosing application, database, and integration issues, • Experience validating data integrity and supporting reporting enhancements, • Experience supporting system upgrades, patches, and change deployments, • Strong analytical, documentation, and problem-solving skills, • Excellent communication skills with ability to support end users and collaborate across teams, • High attention to detail and commitment to operational reliabilityPreferred Qualifications• Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field., • Minimum 8+ years of Maximo technical engineering experience., • Demonstrated expertise in Maximo architecture, MIF, automation scripting, and API integrations., • Expertise with reporting needs (BIRT, Power BI) and data modeling., • Advanced Linux experience, including scripting, system operations, and performance management., • Hands‑on experience with MAS installation, configuration, troubleshooting, and patching., • Strong understanding of OpenShift, containerization, and enterprise MAS deployments., • Working knowledge of Maximo Mobile, SSO solutions, and MAF configuration., • Experience developing automation scripts using Python, XML, JavaScript, and JSON., • Familiarity with secure API management and authentication frameworks., • Strong written and verbal communication skills and proven ability to interface with cross‑functional technical and leadership teams., • Experience using Jira Service Management or similar platforms for issue tracking. Preferred Qualifications: • Experience supporting NASA or other federal enterprise Maximo environments., • Experience designing and maintaining Enterprise‑level integration architectures., • Familiarity with MAS licensing models, user synchronization methods, or large‑scale environment deployments., • Experience with performance tuning, high‑availability configurations, or MAS observability tools., • Experience with IBM TRIRIGA and/or Maximo Real Estate and Facilities (MREF) module, • IBM Maximo Certifications: Certified Deployment Professional or IBM Certified Administrator. Additional Requirements • Must be located within 50 miles of a NASA Center-onsite position, • MUST possess a REAL ID to meet NASA Center access requirementsClearance Requirement, • Must be able to obtain and maintain a Public Trust Clearance

Job Description IT Systems Administrator | Active Secret Clearance | Fort Eustis, VA Tenacity Solutions, LLC, a veteran-led, SBA-certified 8(a) and Service-Disabled Veteran-Owned Small Business (SDVOSB), seeks an experienced IT Systems Administrator to support secure enterprise networks and mission-critical technology operations at Fort Eustis, Virginia. The selected professional will provide hands-on systems administration, end-user support, cybersecurity compliance, and network coordination across government enterprise environments. What You Will Do • Administer Microsoft Windows workstations, servers, Active Directory accounts, permissions, group policies, and related enterprise services., • Provide Tier I–III troubleshooting and technical support for desktops, laptops, peripherals, mobile devices, applications, and network connectivity., • Support classified and unclassified IT environments in accordance with applicable access controls, security policies, and government procedures., • Coordinate system provisioning, imaging, patching, upgrades, asset tracking, and lifecycle maintenance with government network service providers., • Assist with LAN infrastructure, network drops, switches, DNS/DHCP, VPN connectivity, and virtualized infrastructure including VMware., • Support security compliance activities such as STIG implementation, vulnerability scanning, patch verification, POA&M documentation, and RMF-related evidence as assigned., • Support secure and nonsecure VTC operations, including conference setup, troubleshooting, testing, and end-user assistance., • Maintain accurate incident tickets, standard operating procedures, technical documentation, configuration records, and status reports., • Assist with PKI, credential and account administration, and trusted-agent duties only when formally designated and authorized., • Collaborate professionally with military, civilian, and contractor stakeholders in a high-visibility operational environment. Required Qualifications • Active U.S. Secret security clearance at time of application., • Demonstrated experience supporting DoD or comparable secure federal enterprise IT environments., • Hands-on Microsoft Windows and Active Directory administration experience., • Experience troubleshooting enterprise endpoints, networking, and end-user technical issues., • Knowledge of DoD cybersecurity hygiene, secure configuration, access control, and patch management., • Strong written communication, customer service, documentation, and incident resolution skills., • Ability to work on-site at Fort Eustis and satisfy applicable government access requirements., • DoD 8140 / position-specific certification compliance as required by the contract; CompTIA Security+ CE strongly preferred pending contract verification. Preferred Qualifications, • CompTIA Security+ CE; Microsoft Azure Administrator (AZ-104) or related Microsoft certification., • Experience with VMware/vSphere, SCCM/MECM, ServiceNow, BMC Remedy, Microsoft 365, and Windows Server., • Experience with ACAS, STIG Viewer, eMASS, RMF, IAVA/CTO, and security remediation tracking., • Experience with PKI/certificate management, SIPR/NIPR procedures, and VTC operations., • Familiarity with Joint Base Langley–Eustis, Army enterprise IT processes, or USSOCOM-related support environments. Equal Opportunity Statement Tenacity Solutions, LLC is an equal opportunity employer. Employment decisions are made without regard to legally protected characteristics. Applicants must meet all applicable contract and security requirements. \nCompany Description Tenacity Solutions, LLC is a Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA-certified 8(a) firm delivering high-impact solutions to federal and state government clients. We operate in complex, mission-critical environments and provide reliable, data-informed execution that keeps operations running and improving. From secure IT environments and network operations to data-driven decision support and critical operational services, Tenacity brings the discipline, speed, and precision required to perform in high-pressure settings. Whether enabling mission continuity, improving system performance, or streamlining workforce operations, our focus is always on outcomes that matter, executed with accountability, adaptability, and purpose. Tenacity Solutions, LLC is a Certified Service-Disabled Veteran-Owned Small Business (SDVOSB) and SBA-certified 8(a) firm delivering high-impact solutions to federal and state government clients. We operate in complex, mission-critical environments and provide reliable, data-informed execution that keeps operations running and improving. From secure IT environments and network operations to data-driven decision support and critical operational services, Tenacity brings the discipline, speed, and precision required to perform in high-pressure settings. Whether enabling mission continuity, improving system performance, or streamlining workforce operations, our focus is always on outcomes that matter, executed with accountability, adaptability, and purpose.

Job Description Apply now: Sr. Elastic Engineer, location is Hybrid. The start date is ASAP for this permanent position. Job Title: Sr. Elastic EngineerLocation-Type: Hybrid 3 days a week in either Hanscom, MA or Hampton, VAStart Date Is: July 6thDuration: PermanentCompensation Range: $160-180kBenefits: Eligible for Health, Dental, Vision, 401K, PTOMust be authorized to work in the U.S. This position is not eligible for sponsorship . Job Description:The Sr. Elastic Engineer will design, deploy, optimize, and support enterprise-scale Elastic Stack solutions across cloud, hybrid, and on-premises environments. This role requires deep expertise in Elastic technologies, automation, observability, and cloud infrastructure while partnering with engineering, DevOps, and client teams to deliver scalable and resilient solutions. Day-to-Day Responsibilities: • Design, deploy, and maintain Elastic Stack environments including Elasticsearch, Kibana, Logstash, Beats, and Fleet., • Develop and optimize data ingestion pipelines, indexing strategies, search performance, dashboards, and visualizations., • Build automation, scripting, and integrations using Python, PowerShell, Bash, or similar technologies., • Deploy and support Elastic solutions across AWS, Azure, GCP, GovCloud, Kubernetes, Docker, OpenShift, and hybrid environments., • Implement Infrastructure-as-Code and deployment automation using Terraform, Ansible, CI/CD pipelines, and container technologies., • Integrate Elastic with SIEMs, security tools, endpoint telemetry, and cloud-native services., • Monitor platform performance, troubleshoot issues, and optimize system reliability and scalability., • Lead architecture reviews and provide technical guidance on Elastic best practices., • Create and maintain technical documentation, deployment guides, runbooks, and operational procedures., • Support client-facing engagements and collaborate across technical teams., • Stay current on Elastic ecosystem advancements, certifications, and emerging technologies. Minimum Requirements: • Active Secret Clearance (minimum required)., • Travel requiring passport likely for this role, • Deep hands-on experience with Elastic Stack (Elasticsearch, Kibana, Logstash, Beats, Fleet)., • Strong scripting and automation experience with Python, PowerShell, Bash, or similar languages., • Experience designing, deploying, and optimizing large-scale production Elastic environments., • Strong understanding of observability, logging, metrics, and distributed systems., • Experience with Linux/Unix administration and networking concepts., • Hands-on experience with cloud platforms including AWS, Azure, and/or GCP., • Ability to lead technical discussions and mentor engineering teams., • Excellent written and verbal communication skills., • Ability and willingness to travel domestically and internationally for client engagements.Preferred Qualifications:, • Experience with Kubernetes, Docker, and OpenShift., • Experience using Terraform, Ansible, and CI/CD pipelines., • Experience integrating Elastic with Splunk, Elastic Security, CrowdStrike, and other telemetry sources., • Background in DevOps, Site Reliability Engineering (SRE), or cloud platform engineering., • Experience building enterprise observability platforms and large-scale monitoring solutions., • Familiarity with OpenSearch, Solr, Lucene, Graylog, Datadog, or similar technologies., • Experience working in government, defense, or highly regulated environments. Preferred Certifications: • Elastic Certified Engineer, • Elastic Security Engineer, • Elastic Observability Engineer, • AWS Certified Solutions Architect, • Docker Certified Associate (DCA), • Certified Kubernetes Administrator (CKA), • HashiCorp Terraform Associate, • Red Hat Certified Specialist in Ansible Automation

Job DescriptionData Analyst/Dashboard Developer Secret clearance required must be able to obtain TS/SCI Must be Security+ certified Langley Air Force Base, VA – onsite Direct Hire The Data Analyst / Dashboard Developer builds, maintains, and continuously improves the?live Performance Dashboard?that serves as the authoritative source for all contract performance data. Integrate data feeds from training systems, token management platforms, help desk operations, and workflow development pipelines into a unified dashboard accessible to the Contracting Officer's Representative (COR) and ACC leadership without requiring manual reports from the Program Manager. This is not a periodic reporting role. Build a?real-time performance intelligence system?that enables proactive decision-making, identifies emerging risks before they become performance failures, and demonstrates mission value through documented metrics. Works directly determines whether ACC leadership trusts the data they see—or whether they question every number. Required Qualifications: • 3+ years?of DoD or federal government data analytics and dashboard development experience • Proven track record building executive-level dashboards with automated data integration from multiple source systems • Experience supporting performance-based contracts with KPI-driven QASP surveillance • Familiarity with DoD data governance, security classification, and PII handling requirements • CompTIA Security+?(DoD 8140.03 baseline) – Required Technical Proficiency (Required): • Power BI?/ Power Automate proficiency –?Required?(must have hands-on experience building dashboards with automated data refresh, calculated fields, and drill-down capabilities) • Advanced proficiency with?Microsoft Excel?(Power Query, Power Pivot, DAX formulas, pivot tables, advanced charting) • SQL?query writing for data extraction and transformation • Experience with?DAF365?and?SharePoint?environments –?Strongly Preferred • Familiarity with?Power Automate?for workflow automation and data pipeline orchestration Analytical Competencies: • Strong statistical analysis and data visualization skills • Ability to translate complex data into executive-level narratives and actionable insights • Understanding of performance measurement frameworks (KPIs, OKRs, Balanced Scorecard) • Experience with trend analysis, variance analysis, and predictive modeling • Attention to detail in data validation and quality assurance Preferred Qualifications: • Microsoft Certified: Data Analyst Associate (Power BI certification) • Tableau Desktop Specialist or Certified Associate certification • Experience with Python or R for advanced statistical analysis • Background supporting Air Force or ACC organizations • Familiarity with Earned Value Management (EVM) and schedule performance metrics • Understanding of AI/ML platforms, RPA tools, or data analytics applications • Previous work supporting DoD AI/data initiatives • Experience with FedRAMP-authorized cloud platforms (Azure Government, AWS GovCloud) Essential Job Functions: Live Performance Dashboard Development & Maintenance: • Build and deploy the?live Performance Dashboard?within?60 days of contract award?on?Power BI?hosted on FedRAMP-authorized or?DAF365?platforms • Integrate data feeds from multiple source systems including: • Token and License Management System (TLMS)?– token allocation, utilization, compliance status by wing and directorate • Learning Management System (LMS)?– training completions, assessment scores, proficiency tracking • Help Desk Ticketing System?– response times, resolution rates, recurring issue categories • Integrated Master Schedule (IMS)?– task completion, schedule performance, milestone tracking • Workflow Development Pipeline?– prototype status, transition timelines, ROI documentation • Ensure dashboard displays all six PWS-required KPI categories: • Training completions prior to access grant • Token and license utilization by wing and directorate • AI and RPA workflow development and transition status • Help desk response and resolution rates • Travel execution against approved wing visit schedules • Quarterly performance trends and year-over-year comparisons Data Integration & Quality Assurance: • Establish automated data pipelines from source systems to the dashboard with?daily refresh cycles?(or more frequent where technically feasible) • Validate data accuracy through cross-referencing with source system reports and manual audits • Identify and resolve data quality issues including missing records, duplicate entries, and classification mismatches • Coordinate with the?Token/Resource Administrator,?Help Desk Analysts, and?Program Analyst?to ensure source data integrity • Document all data transformation logic, calculation methodologies, and business rules in technical specifications • Maintain a data dictionary defining every metric, dimension, and KPI displayed on the dashboard Quarterly Performance Brief Data Packages: • Generate comprehensive?Quarterly Performance Brief data packages?for PM and COR review?5+ business days?before scheduled briefs • Produce executive summary slides showing KPI trends, QASP standard compliance, and performance variance analysis • Develop drill-down appendices with wing-level breakouts, directorate comparisons, and time-series trend charts • Coordinate with the?Stakeholder Engagement & KM Specialist?to package metrics into governance-ready narratives • Prepare data visualizations optimized for executive audiences (clear, concise, actionable) • Document all data sources, assumptions, and calculation methods for COR transparency Service Desk Trend Analysis & Training Feedback Loop: • Conduct?monthly service desk trend analysis?identifying: • Top 10 recurring issue categories requiring knowledge base articles or training updates • Response and resolution time performance against QAP standards • Ticket volume trends by wing, directorate, and platform • Knowledge gaps indicating curriculum deficiencies • Platform issues requiring vendor escalation or technical advisory engagement • Deliver service desk analysis reports to the?Deputy PM?within?5 business days?of each month close to feed the?training feedback loop • Track time from knowledge gap identification to updated training deployment as a mandatory KPI • Measure knowledge base utilization impact on ticket volume reduction over time Utilization Analytics & Resource Optimization: • Analyze token and license utilization patterns to identify: • Underutilized allocations suitable for reallocation • High-demand wings requiring additional resource allocation • Cost-sharing opportunities across participating wings • Compliance gaps where users received tokens without completing training • Generate?monthly utilization reports?for the Token/Resource Administrator showing allocation efficiency and compliance status • Produce cost-per-user and cost-per-wing analytics supporting ACC budget planning • Forecast future resource requirements based on training completion trends and wing expansion plans Ad Hoc Analysis & Decision Support: • Respond to ad hoc data requests from the PM, COR, and functional leads within?2 business days • Conduct root cause analysis when KPIs fall below QASP thresholds, identifying contributing factors and corrective action recommendations • Support?RAID log?population with data-driven risk assessments and impact quantification • Perform comparative analyses across wings to identify best practices and adoption barriers • Develop predictive models forecasting training completion rates, token demand, and workflow development throughput Schedule and Availability: Core Hours: 0800-1700 EST, Monday-Friday), with occasional extended hours to meet mission deadlines or support operational events Flexibility:? Occasional early morning or evening meetings to accommodate wing schedules across time zones Surge Periods:? Increased hours during major milestones, events, or exercises (with advance notice) Security Environment: • Work with classified information up to Top Secret/SCI level • Compliance with OPSEC, CUI handling, and classification protocols • Subject to security inspections, audits, and continuous evaluation • Adherence to base access, badge, and facility security requirements Performance Expectations: Measured against deliverable quality and timeliness: • Dashboard operational within 60 days?of contract award with all six PWS KPI categories integrated • Daily data refresh cycles?maintained with 99%+ uptime (excluding planned maintenance) • Quarterly performance brief data packages?delivered 5+ business days before scheduled briefs with zero data accuracy issues requiring correction • Monthly service desk trend analysis?delivered within 5 business days of month close • Ad hoc analysis requests?completed within 2 business days of PM/COR request • Data quality audits?conducted quarterly with findings documented and corrective actions implemented within 10 days Ref: #851-Rockville-S1 #M1 #LI-VH1

Job Description The Cyber Analyst, Senior applies cyber risk assessment expertise and work experience to the Security Control Assessor (SCA) for the DoD Mission Partner Environment (MPE). Provides recommendations to activity leadership on processes and methodologies to assess cybersecurity risk on information systems. Works with other Cyber Analysts, SMEs, and SCA-Rs to ensure that all cybersecurity analysis and cybersecurity risk assessments are completed within time and quality standards established by MPE leadership and the Task Lead. Ideal candidate is able to provide a broad range of information assurance activities and has a strong knowledge of systems, operating environments, system security, and configuration management. Duties • Supports all phases of risk assessments in accordance with NIST SP 800-37 for the DoD Mission Partner Environment (MPE) Enterprise including IT system authorization reviews, IT capital planning and budgeting, governance and compliance, and innovation in these areas to reduce time and costs, • Assists with IT Service Management/Service Operations focused on cybersecurity., • Participates in Project Management Reviews in conjunction with the Contract Program Manager and attends working group meetings, technical information exchanges, conferences, and other meetings and supports MPE Enterprise activities., • Performs duties as an Enterprise Mission Assurance Support Service (eMASS) system administrator for the MPE Authorizing Officials Office., • Supports program and projects with security and cyber information assurance requirements elicitation based on customer and subject matter expert communication and independent research., • Supports Task Lead with program execution, delivers program deliverables, and supports strategic process development., • Performs all other duties, as required. Requirements • Bachelor of Science degree in Cybersecurity, Computer Science, Information Technology, Information Systems or equivalent required. Master of Science degree preferred, • 8-10 years of experience with DoD networks or Combatant Command constructed networks, • CISSP or CAP certification required, CEH or other equivalent certifications desired, • Proficiency with eMASS is required, • Project Management (PMP) certification desired, • Familiarity with U.S. coalition networks (BICES, APAN, CFBLnet, etc.) desired, • Expert knowledge of Risk Management Framework, • Working knowledge of DoD Cloud Provisional Authorization process and FEDRAMP is desired, • Strong planning, organization, and analytical skills, with exceptional attention to detail, • Quick learner; passionate about technology and learns new technology areas as directed, • Ability to elicit, identify, and research information assurance requirements and perform as a member of an assessment review team, • Excellent written and verbal communication skills required, • Ability to implement, monitor and maintain quality control standards, • Must have an active DoD security clearance

Job Description Overview Join a team where innovation meets mission. Our AI, cloud, cyber, and modernization solutions save agencies thousands of hours, safeguard national security, and strengthen health and humanitarian missions worldwide. With more than 1,700+ team members, 1,500+ AI & data experts, and 100+ prime contracts, we deliver on a scale and with purpose. We’ve been recognized as a Top Workplace by The Washington Post for six consecutive years and named to the Inc. 5000 list of Fastest-Growing Private Companies in 13 of the past 14 years. Credence is a welcoming environment for those looking to grow and make a meaningful impact. We encourage employees to push boundaries and help solve critical, world-changing federal challenges. Credence has an immediate need for an IT System Administrator at the journeyman level supporting our Air Combat Command (ACC) Intelligence Directorate (A2) program out of Langley AFB, VA. This position will be supporting A21. Responsibilities include, but are not limited to the duties listed below: • Provide life-cycle maintenance, logistics, and mission-critical technical support for fielded C2/C4I assets operating on NIPRNet, SIPRNet, JWICS, and other military networks., • Support workstations, laptops, monitors, printers, network infrastructure, servers, SIPR and JWICS VTC systems, desktop VTC systems, SAN/NAS platforms, and mobile devices across nine ACC A2 work centers at Langley AFB., • Perform preventive and remedial maintenance in accordance with Original Equipment Manufacturer (OEM) recommendations and specifications., • Purchase, maintain, and manage spare parts and materials inventory using commercial or Government sources, as needed., • Track and use warranties to maintain more than 900 assets., • Ship and receive assets through commercial and military channels, including completing bills of lading and verifying delivery., • Install, de-install, relocate, upgrade, and configure hardware and software., • Create, install, and remove cabling and supporting infrastructure, including raceways and conduit, in coordination with MAJCOM or Air Force Network Operations (AFNETOPS) representatives., • Recommend locations and configurations for new installations and system reconfigurations., • Create and update diagrams and documentation supporting Information Assurance (IA), Configuration Management, and Government requirements for eight or more secure work centers., • Perform and maintain change control, configuration management, and associated documentation., • Coordinate configuration and IA changes with host-base communications squadrons or supporting agencies, the base Cyberspace Systems Integrator (CSI), AFNETOPS, and other controlling organizations., • Document and provide lessons learned and best practices., • Provide familiarization and on-the-job training on C4I hardware maintenance and interconnectivity to active-duty and civilian personnel, typically quarterly., • Perform checklist-based system administration duties, including operating system support, client software installation, patching, and driver installation, while deferring matters requiring System Administrator judgment to assigned administrators., • Perform basic network administration needed to install and troubleshoot IP-based assets, including IP configuration and connectivity troubleshooting., • Assist with Government accountability inventories and preparation of outdated equipment for Defense Reutilization Management Office (DRMO) processing., • Manage internal network devices and coordinate problem resolution with network service providers., • Troubleshoot and remediate failures on IP-based networks., • Operate NSA-approved network encryption devices, storage area networks, network-attached storage, and related network infrastructure., • Administer Windows- and Unix-based servers and workstations at the operating system and application levels in physical and virtual environments., • Support installed mission applications through updates, releases, patches, and Time Compliant Network Orders (TCNOs)., • Maintain and review system audit logs for failures, failure prediction, and IA accountability., • Create, manage, schedule, and test system backups in accordance with approved plans., • Perform basic database maintenance in accordance with an AMIC COR-approved plan and schedule., • Implement and follow IA policies and procedures in compliance with Defense Information Systems Agency (DISA) Security Technical Implementation Guides (STIGs) and AFNETOPS directives., • Accept and complete approximately 2,000 trouble tickets quarterly for supported applications., • Manage OEM software support for C2 and Intelligence Systems., • Serve as the central point of contact for the operation and maintenance of point-to-point and multipoint audio and video conferencing hardware and software., • Coordinate special VTC equipment and room configurations with users and remote-site facilitators., • Explain VTC settings and options and provide remote and on-site training to room facilitators, conference participants, and equipment users., • Maintain, troubleshoot, and remediate VTC suites; conduct quarterly test calls; and support all VTC equipment and peripheral devices., • Engage enterprise VTC technical support and assist with advanced troubleshooting when needed., • Load and configure VTC software applications and troubleshoot connection anomalies to ensure optimal operation and immediate problem resolution., • Lead and manage directorate Information Technology Equipment Custodians (ITECs)., • Maintain accountability for assets listed on the assigned Asset Information Management (AIM) account in accordance with applicable Department of the Air Force guidance., • Maintain accurate asset records, conduct quarterly AIM inventories, and prepare outdated equipment for DRMO processing each quarter., • Train directorate ITECs on established inventory and DRMO procedures at least semiannually., • Interface professionally with Government personnel at all levels of command while maintaining high-quality service and customer support. Requirements • Must have an active Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility., • Must have three (3) to ten (10) years of experience and a BA/BS or MA/MS degree. A Journeyman labor category typically performs all functional duties independently., • Current DoD 8570/8140 Information Assurance Technical (IAT) Level II certification., • Demonstrated knowledge of and experience with IT maintenance, logistics, and life-cycle support for Government networks, C2/C4I assets, and VTC systems., • Experience installing, upgrading, administering, and troubleshooting hardware, operating systems, client software, servers, network devices, and mission systems., • Experience resolving equipment, network, and mission-system interoperability issues., • Experience managing IT assets, inventories, warranties, configuration records, and equipment accountability throughout the system life cycle., • Working knowledge of Windows- and Unix-based environments, IP networking, physical and virtual systems, SAN/NAS platforms, and secure network operations., • Ability to comply with DISA STIGs, AFNETOPS directives, Information Assurance requirements, configuration-management processes, and applicable Department of the Air Force asset-accountability guidance., • Ability to coordinate effectively with Government personnel, communications squadrons, cyberspace integrators, network service providers, OEM support organizations, and other mission partners. Why This Role Matters Real-World Impact — Your work will support defense and health agencies where AI solutions directly contribute to national security and public well-being. Growth-Oriented Environment — Learn from technical leaders, innovate within Agentic AI, and mentor those around you in AI best practices. Culture of Empowerment — You’ll be part of a team that values innovation, trust, collaboration, and mission success. Salary Range: $90,000- $105,000 annually. Actual compensation will be determined based on the selected candidate's experience, education, skills, and overall qualifications. Please join us, as together we build a better world one mission at a time powered by Technology and its People! Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short-Term & Long-Term Disability Training & Development

Job Description Job Title: Cyber Systems Administrator – Level 3 Location: Langley AFB, VA Program: DMON Program Employment Type: Full-Time, On-Site Clearance: Active DoD Secret Clearance with ability to obtain TS/SCI and SAP/SAR access Program Overview Air Combat Command’s Combat Air Forces Distributed Training Center (CAF DTC) at Langley AFB, VA. Daily, the CAF DTC provides world-class integration training in large force and small team formats to combat units around the globe against cutting-edge threats in a boundless virtual battle space. About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients. Position Summary The Level 3 Cyber Systems Administrator serves as a senior technical contributor responsible for advanced system administration, infrastructure optimization, incident resolution, and engineering support. This role operates with greater autonomy and supports complex enterprise environments and mission-critical systems. Key Responsibilities • Lead monitoring and health assessments of enterprise infrastructure and mission systems, • Perform advanced troubleshooting of complex system, network, and virtualization issues, • Execute and oversee system patching, maintenance, upgrades, and lifecycle management, • Drive incident response coordination, root cause analysis, and resolution documentation, • Partner with Integrated Product Teams (IPTs) to plan and execute engineering activities, • Provide cybersecurity compliance support and audit readiness assistance, • Identify inefficiencies and implement system performance optimizations, • Mentor junior administrators and support operational best practices, • Contribute to process engineering and infrastructure modernization efforts Required Education, Certification, Clearance & Technology • Bachelor’s degree in a STEM field (Computer Science, Information Systems, Engineering, Physics, Mathematics, Systems Engineering, Aerospace Engineering, or related discipline), • Active DoD Secret Clearance with ability to obtain TS/SCI and SAP/SAR access, • DoD 8140 IAT Level II certification required (or higher) within 6 months (e.g., Security+, CySA+, CISSP) Required Technology Experience: • Microsoft Endpoint Configuration Manager (MECM): advanced packaging, OS deployment, patch management, troubleshooting DP/client communication issues, • Windows Server Update Services (WSUS): enterprise administration, synchronization, approval workflows, MECM integration, • VMware vSphere/ESXi: advanced administration including clusters, HA/DRS, performance tuning, virtual networking, • Windows Server 2016–2025 and Windows 11 enterprise administration, • Active Directory architecture, DNS, Group Policy design and troubleshooting, • PowerShell and Bash scripting for automation and system management, • Monitoring, logging, and performance analysis tools, • Experience supporting large-scale enterprise or mission-critical infrastructure Experience Requirements • 5+ years of relevant experience (Master’s degree may substitute for up to 2 years) Preferred Qualifications • PKI / Certificate Services (ADCS, certificate automation, OCSP, CRLs, TLS infrastructure), • Ansible automation, CI/CD pipelines, and infrastructure-as-code implementation, • Microsoft Exchange hybrid or enterprise environments, • Experience leading technical initiatives or infrastructure projects, • Strong root cause analysis and systems engineering experience Travel • Up to 10% travel required Why Join Support a mission-critical Air Force program that enables next-generation distributed combat training. These roles directly contribute to operational readiness and the technological superiority of U.S. Air Force forces in a rapidly evolving global threat environment. Benefits MILVETS offers an excellent benefits package including Health Insurance, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off. Equal Employment Opportunity: Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. MILVETS Systems Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace. MILVETS Systems Technology, Inc. (“MILVETS”) uses JazzHR Talent Fit AI to assist in candidate evaluation. This tool leverages artificial intelligence to generate insights but does not make autonomous hiring decisions. All employment decisions are made solely by MILVETS’ recruitment and management teams. Candidate data processed through JazzHR Talent Fit AI is handled in compliance with applicable privacy and data protection regulations, including GDPR, and MILVETS’ internal policies. MILVETS is an Equal Opportunity Employer (EOE) and complies with all relevant EEOC regulations to ensure fair and equitable hiring practices. By applying, candidates acknowledge and consent to the use of this tool for recruitment purposes. Powered by JazzHR 2ODHIOIqUb

Job DescriptionStart Date: Immediate JHNA, CTSi, and EXPANSIA have come together to form a Defense Technology platform named Aether Aerospace focused on delivering high-impact technologies, technology-enabled services and advanced manufacturing solutions to the U.S. Department of Defense and related national security customers. Backed by Falfurrias Management Partners, the platform brings together deep domain expertise across Army, Navy, and Air Force and Space Force programs, digital engineering, systems integration, and specialized manufacturing capabilities. The combined organization operates as a multi-entity aerospace and defense technology and tech-enabled services and manufacturing enterprise positioned for scalable growth, operational excellence, and long-term value creation OVERVIEW Full-time/Permanent Employee Location: Candidate must live within a commutable distance to one of the following areas: Patuxent River, MD, Huntsville, AL, or Newport News, VA. As a Senior Contracts Administrator, you will serve as a key member of Aether's Corporate Contracts team, managing the full lifecycle of federal government contracts and subcontracts across multiple business units. This role partners closely with Program Management, Business Development, Capture, Pricing, Finance, Legal, and Executive Leadership to ensure contractual compliance while supporting strategic growth initiatives. The ideal candidate is experienced in federal government contracting and possesses a strong understanding of FAR/DFARS, proposal development, contract negotiation, subcontract administration, and contract closeout. This position requires excellent organizational skills, sound business judgment, and the ability to independently manage multiple priorities in a fast-paced environment. RESPONSIBILTIES Administer the full lifecycle of federal government prime contracts, subcontracts, task orders, purchase orders, modifications, and contract closeout activities. Review, negotiate, interpret, and administer standard and non-standard contract agreements while ensuring compliance with company policies and applicable federal regulations. Monitor contract funding, expenditures, burn rates, and period of performance to support proactive financial management and ensure contractual compliance. Prepare and distribute standardized program financial reports, dashboards, and funding status updates to Program Managers, Delivery Leaders, and Executive Leadership to support informed business decisions. Partner closely with Program Management, Delivery Leadership, Finance, and Project Controls to understand program financial performance, contractual funding limitations, revenue recognition impacts, and customer reporting requirements. Analyze contract financial data to identify funding shortfalls, cost trends, billing considerations, and contractual risks, providing timely recommendations to leadership. Serve as the authoritative contract management representative for assigned programs by ensuring contractual and financial records remain accurate, current, and aligned across contract management and ERP systems. Coordinate with Finance to ensure timely implementation of contract awards, modifications, funding actions, invoicing requirements, and revenue-related contract changes. Support proposal development efforts by reviewing solicitations, identifying contractual requirements, developing compliance matrices, and preparing contractual documentation. Prepare, review, negotiate, and administer Non-Disclosure Agreements (NDAs), Teaming Agreements (TAs), Memorandums of Understanding (MOUs), Consultant Agreements, and other business agreements. Draft, issue, and administer subcontractor Requests for Proposal (RFPs), Requests for Quotation (RFQs), subcontract awards, modifications, and closeout documentation, including appropriate FAR/DFARS flow-down requirements. Analyze contract terms, cost proposals, pricing information, delivery schedules, statements of work, and performance requirements to ensure accuracy and compliance. Advise management and program teams regarding contractual rights, obligations, risks, IP protections, ITAR and other compliance requirements throughout the contract lifecycle. Monitor contract performance to ensure compliance with contractual requirements, customer expectations, company policies, and government regulations. Prepare and coordinate contractual correspondence, modifications, notifications, deliverables, and status reports with internal stakeholders and government customers. Maintain accurate contract files, historical records, correspondence, and documentation within company contract management systems. Develop and improve standard operating procedures (SOPs), templates, and internal processes that increase efficiency and ensure consistent contract administration across the enterprise. Partner with Business Development and Capture teams during proposal development, competitive pursuits, and strategic growth initiatives. Lead negotiations for teaming agreements, subcontract agreements, strategic partnerships, and other collaborative business arrangements. Identify contractual risks and recommend mitigation strategies to leadership. Support internal and external audits related to government contracts and ensure documentation is audit-ready. Collaborate closely with Finance, Pricing, Program Management, Procurement, Security, and Executive Leadership to ensure successful contract execution. Perform additional contract administration and compliance duties as assigned. KEY QUALIFICATIONS Clearance: Ability to obtain Secret clearance Education and Years of Experience: Bachelor's degree in Business Administration, Finance, Contracts Management, Legal Studies, or a related field (or equivalent experience). • Minimum 10-15 years of progressively responsible experience in federal government contract administration, including demonstrated experience managing federal government contracts within a government contracting company's corporate Contracts department. Candidates may possess a combination of government and contractor-side contracting experience; however, direct contractor-side experience is required. Experience supporting both prime contracts and subcontract administration throughout the full contract lifecycle. Strong working knowledge of FAR, DFARS, and government contracting principles. Experience administering multiple contract types including CPFF, T&M, FFP, IDIQ, BPA, and Task Orders. Experience supporting proposal development and contract negotiations. Ability to interpret solicitations, contract clauses, and government regulations. Experience developing subcontract documentation including RFQs, RFPs, subcontract agreements, modifications, and closeout packages. Excellent organizational skills with the ability to manage multiple contracts simultaneously. Strong analytical, negotiation, and problem-solving skills. Excellent written and verbal communication skills. Strong attention to detail and commitment to compliance. Proficiency with Microsoft Office Suite, including SharePoint and TEAMS. PREFERRED ADDITIONAL QUALIFICATIONS Experience supporting DoD or Federal Government contractors. Experience with JAMIS, Unanet ERP, or Costpoint ERP systems. National Contract Management Association (NCMA) certification (CFCM, CCCM, or CPCM). Experience supporting mergers, acquisitions, or multi-entity contract portfolios. Familiarity with Small Business regulations, subcontracting plans, OCI requirements, export compliance, and organizational compliance programs. There are a host of factors that can influence final salary including, but not limited to, relevant prior work experience, specific skills and competencies, geographic location, education, and certifications. Aether Aerospace is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.

Job Description Chipton-Ross is seeking multiple Systems Administrators for a contract/hybrid position in Newport News, VA. BASIC QUALIFICATIONS (REQUIRED SKILLS/EXPERIENCE) • Bachelor's Degree and 6 years of experience. Master's Degree and 4 years of experience. 4 years of related exempt experience can be substituted for Bachelor's degree. 8 years of non-related exempt experience can be substituted for Bachelor's degree. A relevant professional certification can be substituted for a Bachelor's Degree., • UNIX/Linux/Solaris expertise in an enterprise environment., • Server virtualization and automation expertise in an enterprise environment., • Security & Patching: Conduct regular patching, updates, and vulnerability remediation across UNIX/Linux/Solaris environments following established security protocols. POSITION RESPONSIBILITIES Maintains smooth operation of multi-user computer systems, including coordination with network administrators. Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery. Develops and monitors policies and standards for allocation related to the use of computing resources. Ancillary duties may include setting up administrator and service accounts, maintaining system documentation, tuning system performance, installing system wide software and allocating mass storage space. • Infrastructure Maintenance: Manage and maintain the VMware HPE SimpliVity hyperconverged infrastructure, performing routine tasks to ensure optimal performance and high availability., • Linux Systems Operations: Configure, monitor, and actively troubleshoot Red Hat Enterprise Linux (RHEL) servers and environments. Serve as an escalation point for complex RHEL operational issues., • Virtualization Support: Administer and maintain virtualization solutions using VMware vSphere and HPE SimpliVity platforms., • Solaris Administration: Provide administration and support for Solaris operating systems, including installation, configuration, and troubleshooting. REQUIRED EDUCATION High school diploma is required. Education must be accredited. WORK HOURS 5/40 workweek. This is a hybrid-remote position. We expect this position to be onsite two to three days per week. The first weeks of training will be onsite. ADDITIONAL Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information. ADDITIONAL INFORMATION • Applicants responding to this position will be subject to a government security investigation and must meet eligibility requirements by currently possessing the ability to view classified government information., • Employment will be contingent on clearing a drug screen and background check. Both must clear prior to start date., • Candidates responding to this posting must currently possess the eligibility to work in the United States. No third parties please.

Description SolarWinds Administrator Langley AFB, VA TS/SCI Required The Defense Sector at Leidos is seeking a highly skilled and innovative SolarWinds Administrator to join our team in the Hampton Roads Area. The SolarWinds Administrator is responsible for the end-to-end Network management, optimization, and support of the SolarWinds platform within the organization. This includes installation, upgrades, troubleshooting performance issues, advanced SQL reporting, and dashboard creation. The SolarWinds Administrator will work closely with stakeholders to ensure the monitoring environment delivers actionable insights and meets operational requirements. The position requires performing job duties onsite at Langley Air Force Base. Roles and Responsibilities: • Design, deploy, configure, and administer SolarWinds monitoring tools to effectively monitor the organization's IT infrastructure, • Customize SolarWinds dashboards, alerts, and reports to meet specific monitoring requirements, • Collaborate with cross-functional teams to define monitoring requirements for network devices, servers, applications, and other IT components, • Implement and manage SolarWinds monitoring solutions to ensure proactive identification and resolution of potential issues, • Analyze SolarWinds data to identify performance bottlenecks and areas for improvement, • Work closely with IT teams to implement optimizations and enhance overall system performance, • Respond to alerts promptly, investigate incidents, and collaborate with relevant teams to resolve issues efficiently, • Develop and maintain incident response procedures for SolarWinds-related incidents, • Create and maintain comprehensive documentation for SolarWinds configurations, processes, and best practices., • Develop and optimize dashboards to provide real-time visibility into network and application health, • Configure and maintain monitoring templates, alerts, and reporting mechanisms, • Review and update STIG requirements and checklists and remediate/document findings as needed, • Provide training in SolarWinds products and broader monitoring principles, • Provide SQL database configuration, support, and consultation, • Occasional after-hours on call may be required, • Travel may be required to CONUS and OCONUS locations Basic Qualifications: • Bachelor’s degree and 8+ years of prior relevant experience or Masters with 6+ years of prior relevant experience. Additional years of experience may be considered in lieu of degree., • Must have an active and current DoD TS/SCI clearance., • Certification: DoD 8570/8140-compliant certification at IAT Level II - CompTIA Security+ CE required at minimum., • SolarWinds Fundamentals: 4+ years of experience in SolarWinds administration, including hands-on expertise with various modules, • Experience: Strong understanding of network protocols, infrastructure, and system architecture. Exceptional knowledge of Netflow, SNMP, Packet Analysis, and network protocols., • Scripting Skills: Proficiency in scripting and automation (e.g., Bash, PowerShell, Python), • Soft Skills: Strong analytical and troubleshooting mindset, clear written and verbal communication, and the ability to work effectively in a team environment. Preferred Qualifications: • Demonstrated strong abilities in implementing and configuring monitoring solutions based on SolarWinds Orion products (Network Performance Monitor, Server & Application Monitor, Netflow Traffic Analyzer, Network Configuration Manager, Database Performance Analyzer, and others) in a distributed and highly available environment., • 5+ years of experience with hands-on server and network administration for medium to large organizations, • Experience designing, creating, and supporting monitoring dashboards to provide reporting and status information to various levels of users, • Experience with integrating SolarWinds with other tools/platforms, • Strong understanding and demonstrated ability in SQL administration and SQL query language, • Solid understanding of Red Hat Enterprise Linux and Windows Server OS administration, roles, and troubleshooting, • Experience in high availability system configuration, troubleshooting, and performance optimization, • Experience with industry-standard monitoring technologies (SNMP, Syslog, WMI, API, scripts, agent-based, remote polling), with the proven capability to implement and support complex environments, • Strong written and verbal communication skills with experience providing technical training to application administrators and end-users, • Excellent problem-solving and analytical skills., • SolarWinds Certified Professional (SCP) certification., • Familiarity with cloud environments and hybrid IT infrastructure., • Experience with solutions such as Security Onion, Splunk, Elastic, Prometheus, Grafana, Nagios, etc., • Knowledge of complementary platforms like ServiceNow, JIRA, Confluence, Gitlab & other DevOps Tools. DABAOPP1 If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. October 23, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $92,300.00 - $166,850.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Featuredjob

Description At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainably. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business. The AEGIS program at Leidos seeking a highly skilled Maximo Application Suite (MAS) Technical Engineer with 8+ years of Maximo experience and advanced Linux proficiency. This role provides architectural leadership, technical direction, and hands on implementation expertise to ensure a secure, scalable, and high performing MAS environment supporting NASA’s Enterprise operations. The engineer will work closely with cross organizational leadership, stakeholders, vendors, and technical teams to ensure consistent platform reliability and adherence to Enterprise integration standards. • Prepare and present project‑related information to executive, leadership, and center teams., • Lead installation, configuration, upgrades, patching, and troubleshooting activities for MAS., • Lead technical design of Enterprise integration architecture supporting NASA Enterprise systems., • Lead implementation and configuration of secure API management and authentication standards., • Define API messages, error handling, and monitoring strategies for integrations., • Perform complex application configuration and develop automation scripts using Python, XML, JavaScript, and JSON., • Develop and maintain complex scripting for MAS configurations across multiple environments., • Configure and support Maximo Mobile, including SSO authentication implementations., • Create application configurations in Maximo Mobile using the Maximo Application Framework (MAF) Configuration application to modify MAS configurations., • Manage and support Maximo Application Suite user synchronization with Microsoft Entra ID., • Perform data modeling to support Business Intelligence (BI) reporting needs., • Utilize Jira Service Management (or comparable ticketing systems) to manage and track technical issues and service requests., • Bachelor’s degree in Information Systems, Computer Science, Engineering, or related field., • 8+ years of Maximo technical engineering experience., • Demonstrated advanced expertise in IBM Maximo architecture, automation scripting, the Maximo Integration Framework (MIF), and REST API integrations., • Extensive hands-on experience with BIRT reporting and Microsoft Power BI, including expertise in reporting requirements and data modeling., • Demonstrated advanced knowledge and hands-on experience with Linux operating systems and architecture, including scripting, system operations, and performance management., • Hands‑on experience with MAS installation, configuration, troubleshooting, and patching., • Demonstrated working knowledge of OpenShift Container Platform and containerization, with a strong understanding of enterprise Maximo Application Suite (MAS) deployments., • Working knowledge of Maximo Mobile, SSO solutions, and MAF configuration., • Experience developing automation scripts using Python, XML, JavaScript, and JSON., • Familiarity with secure API management and authentication frameworks., • Strong written and verbal communication skills and proven ability to interface with cross‑functional technical and leadership teams., • Experience using Jira Service Management or similar platforms for issue tracking., • Ability to work on-site five (5) days per week., • Experience supporting NASA or other federal enterprise Maximo environments., • Experience designing and maintaining Enterprise‑level integration architectures., • Experience with Enterprise (multi-org, multi-site) reporting platforms and data segregation enforcement via Row-Level Security (RLS)., • Familiarity with MAS licensing models, user synchronization methods, or large‑scale environment deployments., • Experience with performance tuning, high‑availability configurations, or MAS observability tools., • Experience with IBM TRIRIGA and/or Maximo Real Estate and Facilities (MREF) module, • IBM Maximo Certifications: Certified Deployment Professional or IBM Certified Administrator., • U.S. Citizenship is required., • Must have the ability to obtain and maintain a security clearance ranging from a Public Trust, at minimum, up to a Top Secret clearance, as required. If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares. September 28, 2026 For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range $107,900.00 - $195,050.00 The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. About Leidos Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit _. Pay and Benefits Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at _. Securing Your Data Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at _. If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the _. Commitment to Non-Discrimination All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws. #Featuredjob

Job Description Executive Administrative Support Location: Hampton, VA Minimum Clearance Required: Secret This position is contingent upon contract award. This role requires an active, fully-adjudicated US Government Security Clearance at the SECRET level. US Citizenship is required to hold a US Government security clearance. Candidates without the appropriate clearance are not eligible to be considered. Travel: up to 10% As an Executive Administrative Support person, your role provides comprehensive administrative and personnel support for a large division, managing records, processing evaluations, coordinating training and assignments, and maintaining accurate documentation for all members. The role oversees awards programs, personnel records systems, leave management, and in‑processing and out‑processing procedures to ensure compliance with organizational policies and timely completion of all actions. You will support manpower management by reviewing staffing documents, preparing change requests, and tracking pending actions, while also providing executive assistance through calendar management, meeting coordination, correspondence tracking, and front‑office operations. The role manages records, office supplies, mail distribution, security administration, access control, and digital workspaces to maintain efficient, secure, and well‑organized operations. Additionally, you'll support leadership in planning and executing events and continuously evaluate administrative workflows to recommend improvements that enhance organizational effectiveness. Who You Are And What You Need: • 4 years of experience as serving in an administrative assistant or senior-level administrative support role within a USAF Headquarters Staff environment at the NAF, MAJCOM, or above level, with demonstrated ability to independently manage complex administrative functions and support senior military and civilian leadership, • 8 years of experience as reviewing, editing, and processing Officer Performance Reports (OPR), Enlisted Performance Reports (EPR), and military and civilian awards and decorations packages in accordance with applicable Air Force instructions and command standards, • 5 years of experience as in information management supporting military and civilian personnel functions and records management, including proficiency with Air Force Records Information Management System (AFRIMS), Automated Records Management System (ARMS) or equivalent personnel and records management systems, • 6 years of experience working within a USAF Headquarters Staff environment at the NAF, MAJCOM, or above level, with experience producing decision documents, developing and presenting staff-level briefings, building staff packages, coordinating actions across staff directorates and major command elements, and interfacing with senior USAF leadership and external staffs What You Will Do: • Provide daily administrative and personnel support for approximately 100 personnel, including military, government civilians, and contractors. Coordinate, track, review, and process all staff actions including Officer and Enlisted Performance Reports (OPR/EPR), promotion recommendation forms, performance feedback forms, assignment and training notifications, and awards and decorations. Develop and implement metrics to measure the status and effectiveness of administrative and personnel management actions. Provide monthly and periodic status reports with outcomes and recommendations for improvement., • Manage the division awards program in its entirety, including drafting and distributing solicitation messages, compiling nomination packages, organizing selection boards, communicating results, and publishing announcements. Ensure timely and accurate processing of all military and civilian awards and decorations in accordance with applicable Air Force instructions and command policies., • Serve as the division point of contact for the Automated Records Management System (ARMS) or equivalent Air Force personnel system; assist personnel with accessing records, resolving system discrepancies, and ensuring data integrity across all personnel management platforms used by the division., • Maintain, review, and correct personnel records to ensure accuracy and currency, including duty status, duty title changes, change of raters, position number changes, deployment band indicators, and aircrew position indicators (API). Initiate corrections as discrepancies are identified and coordinate with the appropriate offices to resolve record errors in a timely manner., • Coordinate and track the in-processing and out-processing of all division personnel. Manage and maintain division-level checklists and coordinate updates with A3E to ensure alignment with current directorate-level in/out-processing requirements., • Manage the division leave program and serve as the unit administrator for LeaveWeb. Ensure all leave requests are submitted, reviewed, and processed accurately and in full compliance with applicable Air Force leave policies and command guidance., • Provide guidance and assistance to division personnel in completing annual, force, and event ancillary training through directed automated learning platforms. Track individual and organizational training completion status and submit training completion reports to division leadership upon request., • Assist division leadership with manpower management actions, including review and maintenance of Unit Manning Documents (UMD) and preparation and submission of Authorization Change Requests (ACR)., • Track the status of all pending manpower actions and provide status reports to division leadership upon request., • Provide comprehensive information management and executive administrative support to the division chief and deputies, including maintaining and synchronizing office calendars and schedules; managing conference and meeting agendas, office calls, briefings, travel plans, leave, and special projects; monitoring the organizational inbox and assigning taskers to the correct Office of Primary Responsibility (OPR); and managing incoming telephone calls and visitor coordination to ensure efficient and professional front-office operations., • Maintain and coordinate division records management in accordance with Air Force Records Information Management System (AFRIMS) policies. Serve as the primary liaison with Information Managers to ensure proper file plan establishment, records disposition, and compliance with all applicable records management directives and Air Force instructions., • Maintain and track administrative office supplies and equipment for the division. monitor inventory levels, identify shortfalls, and submit supply and equipment requests through appropriate procurement channels as required to ensure uninterrupted operations., • Assist with division-level mail management and distribution, ensuring all incoming and outgoing correspondence is handled accurately, routed to the appropriate office or individual, and processed in a timely manner., • Assist the division Security Manager in accomplishing required security training, coordinating visit requests for secure facilities and programs, managing personnel investigation and re-investigation processes, administering read-in access, and conducting quarterly inspections in coordination with A3 or the 633 ABW Security Office. Ensure entry access letters and alarm access letters are established, maintained, and updated as personne

Job Description The VTC / AV System Administrator will provide server administration to administer operating system changes and updates, security updates, and perform routine server administrative functions, including periodic system backups, configurations, and monitoring of daily system health. Th

Job Description:\n\n About Agero: Wherever drivers go, we're leading the way. Agero's mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients' relationships with their customers. As the #1 B2B, white-label provider of digital driver assistance services, we're pushing the industry in a new direction, taking manual processes, and redefining them as digital, transparent, and connected. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. The company has over 150 million vehicle coverage points in partnership with leading automobile manufacturers, insurance carriers and many others. Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America. To learn more, visit https://www.agero.com/.\n Note: For our technical positions, we love to get you started in person! You may be required to travel to Medford for your initial onboarding. Don't worry about the logistics - once you're hired, we handle all travel arrangements and expenses for you.\n\n \nRole Description and Mission: The Job & Why It Matters\nAre you a quick-thinking problem solver who thrives on helping others in their time of need? Do you want to make a real difference and have a lasting impact on customers? \nAgero is actively seeking Remote Response Associates to join our Roadside Assistance department, where you will help rescue stranded customers off the side of the road. When a vehicle breaks down, you are the driver's first point of contact. Taking real-time inbound calls from motorists across the U.S., you will be the calming voice that turns an unpredictable, highly stressful situation into a solved problem. You will provide a clear roadmap of what they can expect next, guiding them through an urgent and unplanned event. Just like an everyday superhero, you are stepping in to save their day and get their plans back on track!\nAs a Remote Response Associate, you serve as a lifeline for customers facing roadside emergencies such as flat tires, lockouts, dead batteries, fuel deliveries, and towing due to mechanical failures. Because customers often reach out feeling overwhelmed or unsafe on the side of the road, in dark parking lots, or while traveling in unfamiliar areas, you will manage these high-stress situations with calm, empathetic guidance and consistent reassurance.\nLeading with a customer-first mindset, you will coordinate directly with external service providers to ensure the accurate and rapid dispatch of tow trucks and service vehicles. Your ability to stay calm and make quick decisions under pressure directly impacts customer safety, satisfaction, and our reputation for service excellence as a trusted, industry-leading roadside provider.\n \nKey Outcomes: What you'll do\n\n Handle High-Volume Calls: Gather essential details regarding location and vehicle issues to dispatch assistance quickly for stranded motorists in real-time.\n Dispatch with Accuracy: Coordinate efficiently with external service providers to ensure the right help arrives at the right time.\n De-escalate & Support: Use active listening and empathy to calm frustrated or anxious customers, navigating heightened emotions during uncertain situations.\n Navigate Digital Tools: Utilize multiple web-based systems and dispatch tools simultaneously to track service progress accurately.\n Excel in a Virtual Team: Thrive in a performance-driven remote environment, collaborating with peers and managers via Zoom and Google Chat.\n\n \nSkills, Education, & Experience: What We're Looking For\nThis isn't your typical, script-reading customer service role. We have a high bar for talent because our drivers need real help in real-time. Every single call involves a stressful situation - some customers will be panicking, others might be crying, and many won't even know exactly where they are stranded. To succeed here, you need to bring your A-game every shift, every call.\nHere are the skills you'll bring to the team:\n\n Empathy in Action: You have a natural ability to genuinely understand what a stranded driver is going through. You can authentically connect with people, stay patient, validate their fears, and give them the real reassurance they need when they are stuck in a dark parking lot or on a busy highway.\n Effective Communication & Listening: True communication starts with listening. You need to actively listen to absorb the critical details from a worried caller, ask the right questions, and probe for missing information. From there, you'll use a steady, confident voice to give clear directions to our roadside partners and explain the next steps to the customer so they feel completely guided.\n Sound Judgment Under Pressure: You don't fold when things get chaotic. You can keep a cool head, think clearly, and make smart, fast decisions during unpredictable events. You are comfortable thinking outside the box to solve problems safely, but you also have the awareness to know exactly when a situation needs to be escalated for extra help.\n Problem-Solving & De-escalation: You bring a calm, professional attitude to every interaction. You have a knack for turning a stressful, negative situation into a smooth, positive experience by focused problem-solving.\n Multitasking Mastery: You thrive in a fast-paced environment where no two calls are identical. You can comfortably talk to a stranded driver or a tow provider while simultaneously typing detailed notes, navigating multiple screens, and pulling resources from our system without breaking your focus.\n Service Excellence: We leave no one stranded. You take total ownership of every single call and call-back. You don't just check a box or process a dispatch; you focus on the person behind the problem, ensuring both our customers and our roadside partners get high-quality, accurate, and timely support.\n Tech Proficiency: You are comfortable working with digital tools and fast-paced systems. You can confidently navigate online databases, CRMs, and complex dispatch software all at once. You are familiar with and comfortable using AI tools, a pro at using Google Maps to pinpoint exact locations, fluent in Google Workspace (Gmail, Docs, Sheets, Chat), and can type at least 30 WPM accurately without breaking the flow of a live conversation.\n Accountability & Reliability: Even in a remote environment, we hold our team to a high standard and operate a structured contact center with top-tier client expectations. select a dedicated production schedule with set days off. We require your consistent commitment to this schedule because a stranded driver is counting on you when you are on the clock. At the same time, due to the nature of our business, things move fast. Call volumes spike, schedules adjust, teams shift, and supervisors change - meaning you must be highly adaptable and ready to pivot.\n\n \nPosition Requirements:\n\n Location: You must currently physically reside in Alabama, Arizona, Florida, Georgia, Mississippi, Missouri, Tennessee, or Virginia.\n Customer-Facing Experience: You bring 1+ years of continuous customer service experience, ideally in a fast-paced contact center environment. A steady work history, proven career growth, and previous remote experience are highly valued. We also love and look for transferable skills from retail, fast-food, hospitality, administrative, or warehouse/production environments!\n Background Check: You must successfully pass a comprehensive criminal background screening (covering 10 years for misdemeanors and a lifetime check for felonies) to protect customer security and client integrity.\n Workspace Needs: You must have a dedicated, quiet home office setup completely free from family, pet, or background noise. Associates are responsible for providing their own work equipment. \n\n \nRemote Technology Requirements (BYOD):\nTo ensure you can support stranded drivers without technical lag, your home office setup must meet these exact specifications. We will verify your system using the Harver System Checker during the application process.\nYour PC & Equipment Setup:\n\n Computer: A personal desktop or laptop manufactured in 2021 or later. Chromebooks, Macs, and tablets are not allowed.\n Operating System: A current, supported version of Windows 11 (specifically version 24H2, 25H2, or newer). Important Note: Microsoft has discontinued support for older Windows 11 versions, so you must be updated to be eligible.\n Processor: Intel or AMD with 2+ cores, minimum 3.5 GHz (boosted/turbo speed).\n Memory & Storage: Minimum 8 GB RAM and at least 20 GB of free hard drive space.\n Peripherals: A working webcam (used for training & company meetings) and a high-quality USB-wired headset. Dual monitors are not required, but may be used if preferred. \n Browser: Google Chrome (version 23+) or Mozilla Firefox (version 3+).\n Hardwired Internet: A secure, hard-wired high-speed connection hooked directly into your router (modem) via an Ethernet cable. Wi-Fi is absolutely not allowed while working.\n Required Internet Speeds: Minimum 25 Mbps download / 10 Mbps upload. Maximum latency up to 80ms–100ms.\n Mobile Device: An active cell phone capable of receiving SMS text messages and downloading security apps for our mandatory two-step authentication process.\n\nWhat Will NOT Work (Incompatible Setups):\n\n Work-Issued PCs: You must have full Administrator privileges to install our tools. Devices owned by previous employers and schools have strict security locks and cannot be used.\n Incompatible Devices: MacBooks, iPads, iMacs, Chromebooks, Surface Pro/Go, Samsung Notebooks, or any machines built before 2020.\n Incompatible Connections: Mobile hotspots, Wi-Fi, satellite internet, or USB phone tethering.\n Banned Software: Active VPNs, privacy/proxy services, or hosted/virtual PC platforms.\n Unsupported OS: All versions of Windows 10 and older, expired versions of Windows 11.\n\n \nPay, Benefits, & Career Growth:\n\n Solid Starting Pay: Earn a dependable base rate of $16.25 per hour.\n Premium Shift Differentials & Incentives: Boost your earnings with an extra $1.75 to $2.50 per hour in shift differentials for working evenings, nights, and weekends. You also have direct access to monthly performance and attendance bonuses, plus regular overtime opportunities based on business needs, and scheduled raises through merit increases.\n Comprehensive Benefits Package: We have you covered. Enjoy a full suite of medical, dental, and vision insurance options, a 401(k) program with a company match, Paid Time Off (PTO), tuition reimbursement, Employee Assistance Program (EAP), referral bonus program, complimentary roadside assistance, and more.\n A Clear Path Upward: We invest heavily in your future. You will have direct access to online skill-building courses, professional mentorship, and cross-training programs designed to give you the exact expertise you need to climb the ladder and fast-track your career at Agero.\n\n \nStart Dates, Training, & Production Schedules:\n\n Up-Coming Start Date(s): October 26th, 2026, November 9th, 2026, and December 7th, 2026\n Mandatory Paid Training: To set you up for absolute success, 100% attendance is required during your first two weeks of mandatory classroom training (Monday–Friday). Because this foundational period is packed with essential learning, schedules cannot be modified. We assess performance throughout this time and look for opportunities to cross-train you to expand your skill set early on.\n Skill Expansion, Cross-Training, & Professional Growth: Participate in hands-on, cross-functional training to broaden your knowledge of roadside support, expanding your skillset across specialized lines of business.\n Selecting Your Shift: You will choose your full-time production schedule during the job offer process on a first-come, first-served basis. Training dates & schedules are set by Agero and based on business needs. The Roadside Assistance department is open 24 hours a day, 7 days a week to support stranded motorists when they need us most. Available production schedules will vary by start date and are subject to change.\n Schedule Commitment: Your production schedule is static for your first 90 days after training. After this 90-day milestone, you become eligible to request schedule changes. Our team also participates in semi-annual shift bids to keep things fair and flexible.\n 24/7 Roadside Reality: Because breakdowns don't take days off, we provide 24/7/365 coverage. This means most full-time production schedules include working at least one weekend day and holiday coverage. Full Time only. Weekend availability/flexibility is required. \n\n \nUpcoming Training Classes: \nClass A: Monday, October 26th, 2026 - PLEASE NOTE: THIS START DATE IS FULL AT THIS TIME \n\n Training: 09:00 am to 05:30 pm EST, Monday - Friday for seven weeks. (100% attendance required). \n Production Schedules: All shifts are listed in Eastern Standard Time (EST). \n \n Early Mornings: 04:00 am -12:30 pm (Thu/Sun), 04:30 am - 01:00 pm (Tue/Wed), 05:00 am - 1:30 pm (Thu/Fri), 05:30 am - 02:00 pm (Mon/Sat), 06:00 am - 02:30 pm (Tue/Sun), 06:30 am - 03:00 pm (Wed/Thu), 07:00 am - 03:30 pm (Mon/Fri), 07:30 am - 04:00 pm (Tue/Sat)\n Days: 08:00 am - 04:30 pm (Thu/Sun), 08:30 am - 05:00 pm (Wed/Fri), 09:00 am - 05:30 pm (Mon/Tue), 09:30 am - 06:00 pm (Thur/Sat), 10:00 am - 06:30 pm (Wed/Sun), 10:30 am - 07:00 pm (Mon/Tue)\n Mids/Afternoons: 11:00 am - 07:30 pm (Wed/Thu), 12:00 pm 08:30 pm (Tue/Wed), 01:00 pm - 09:30 pm (Mon/Sat), 02:00 pm - 10:30 pm (Thu/Fri)\n Overnights: 08:00 pm - 04:30 am (Tue/Wed), 09:00 pm - 05:30 am (Thu/Sat), 10:00 pm - 06:30 am (Fri/Sun) * limited number of overnight shifts available \n 4x10's: 04:00 am - 02:30 pm (Tue/Fri/Sun), 05:00 am - 03:30 pm (Wed/Thu/Sat), 06:00 am - 04:30 pm (Mon/Tue/Sat), 07:00 am - 05:30 pm (Tue/Fri/Sun), 08:00 am - 06:30 pm (Wed/Thu/Fri), 01:30 pm - 12:00 am (Tue/Wed/Sun), 02:30 pm - 01:00 am (Mon/Fri/Sat), 08:30 pm - 07:00 am (Mon/Tue/Sat), 09:30 pm - 08:00 am (Wed/Thu/Sun) \n \n\nClass B: Monday, November 9th, 2026\n\n Training: 01:00 pm to 9:30 pm EST, Monday - Friday for two weeks. (100% attendance required). \n Production Schedules: All shifts are listed in Eastern Standard Time (EST). \n \n Early Mornings/Days: No early morning/day shifts for this start date.\n Mids/Afternoons: 12:00 pm - 08:30 pm (Tue/Wed) or ( Wed/Thur), 12:30 pm - 09:00 pm (Mon/Fri) or (Fri/Sun), 01:00 pm - 09:30 pm (Tue/Sat) or (Thu/Sun), 01:30 pm - 10:00 pm (Mon/Thu) or (Thu/Fri), 02:00 pm - 10:30 pm (Mon/Sat) o

The ERP HRMS System Administrator primary responsibility will be to provide support for the system configuration, upgrade, security administration, change management, monitoring, auditing and integrations for Hampton Roads Transit’s Workday HRMS system components. The HRMS System Administrator wil

Clearance Requirement: Active Secret Clearance is required to start Travel Requirements: 5% - 10% Location: Virginia Beach, VA (Dam Neck) SUMMARY: WR has an opportunity for a Software Engineer to formulate and design software systems using scientific analysis and mathematical models to predict and m

The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. FOR CANDIDATES SEEKING TO WO

For security reasons, background checks will be undertaken prior to any employment offers being made to an applicant.

Candidates with qualifying education or experience in public safety, security, military police, law enforcement, or related fields may be eligible. Border Security and Patrol: Patrol international borders and coastal waterways using government vehicles, vessels, motorcycles, ATVs, horses, snowmobile

PalAmerican Security - - Responsibilities: Maintain security and safety of assigned site; Conduct regular patrols to deter wrongdoing; Enforce site rules and policies; Respond to emergencies and provide security assistance; Monitor CCTV and document incidents.

CBP protects the United States against terrorism, human and drug smuggling, illegal migration, agricultural threats, and other security risks while facilitating lawful international travel and trade. Candidates with qualifying education or experience in public safety, security, military police, law

Sentara Healthcare - - Responsibilities: Transition to Armed Officer role; Maintain hospital security; Complete required certifications within 120 days; Pass pre-employment fitness and psychological evaluations; Respond to incidents and emergencies.

Customs and Border Protection (CBP), with more than 69,000 employees, is one of the world's largest law enforcement organizations and the largest federal law enforcement agency within the Department of Homeland Security (DHS). CBP protects the United States against terrorism, human and drug smugglin

Los Angeles County - [Security Officer / Patrol] - Competitive Compensation ($26 per hour) / Flexible Shifts (Full-Time or Part-Time) / Commission Based Positions Available / Ongoing Training - As a Security Guard, you will: Monitor premises and ensure safety of all individuals; Patrol assigned are

LA County - [Security Officer / Patrol] - Competition Compensation / Rigorous Training / Equal Opportunity Employer / 24/7 Monitoring & Dispatch Center - As a Unarmed Security Guard at AM PM Nationwide Security, you will: Monitor and patrol assigned areas to prevent and detect unauthorized activitie

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Securitas - - Responsibilities: Respond to security incidents as dispatched; Conduct interior and exterior patrols; Prepare incident reports; Serve as Incident Commander until the arrival of a supervisor or police/fire; Escort guests through the facility.

Allied Universal - North Chesterfield Court - Responsibilities: Provide security and customer service at site; Monitor entry and exit points; verify credentials; Screen personnel, vehicles, deliveries, and materials; Respond to incidents and alarms per protocol; Conduct regular patrols to deter unau

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Allied Universal - - Responsibilities: Conduct armed patrols of facility and deter unauthorized activity; Monitor access points and verify credentials; Respond to alarms, medical emergencies, and incidents; Maintain equipment readiness and complete reports/logs; Provide customer service to clients.

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Securitas - - Responsibilities: Observe and report activities at client sites; Secure events and maintain safety of personnel; Cover assigned events and shifts, including weekends; Maintain professional appearance and customer service; Complete background and drug screening.

Allied Universal - JobID: 1540562 [Security Officer] As a Security Guard at Allied Universal, you'll: Be responsible for the Security and Safety of the client's property and personnel; Know all site-specific policies and procedures, and implement emergency response activities as appropriate; Handle

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