Director of Housekeeping
2 days ago
Charleston
Job DescriptionDescription: Director of Housekeeping Charleston, SC Description JOB SUMMARY: The Director of Housekeeping is responsible for ensuring the efficient operations of the Housekeeping Department in accordance with Avion standards. This includes leading the entire Housekeeping Department, covering rooms, front/back of house, public areas, and laundry. EXPERIENCE & EDUCATION: • At least 7 years of progressive experience in a hotel or related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 years of related experience., • Supervisory experience required., • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing., • Must have a valid driver’s license for the applicable state. ? Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations. ? Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust to meet the constraints of particular needs., • Approach all encounters with guests and associates in an attentive, friendly, courteous, and service oriented manner., • Maintain regular attendance in compliance with Avion standards, as required by scheduling, which will vary according to the needs of the hotel., • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working (per brand standards)., • Comply at all times with Avion standards and regulations to encourage safe and efficient hotel operations. ? Comply with certification requirements as applicable for the position, including Food Handlers, Alcohol Awareness, CPR, and First Aid., • Establish and maintain a key control system for the department., • Operate radios efficiently and professionally in communication with hotel staff., • Ensure the proper use of radio etiquette within the housekeeping department., • Monitor and direct all Housekeeping and Laundry leadership., • Ensure compliance with company and brand training using the steps to effective training according to Avion standards. Housekeeping Director Job Code: 2002, • Conduct all 90-day and annual associate performance appraisals according to Avion S.O.P.s., • Be responsible for developing a manager as assigned by the Corporate Office, including sign-off on all competencies and assist in his/her placement., • Conduct monthly department meetings with housekeeping staff according to Avion standards., • Prepare associate schedules according to the business forecast, payroll budget guidelines, and productivity requirements. Submit the Schedule and Wage Progress Report to the General Manager weekly., • Maintain standards regarding Purchase Orders, vouchering of invoices, and checkbook accounting according to Avion S.O.P.s., • Ensure guest privacy and security by correctly following Avion procedures., • Participate in required M.O.D. coverage as scheduled., • Ensure implementation of all Avion’s policies and house rules., • Train and review all "House Safety" rules and procedures with Housekeeping staff., • Motivate, coach, counsel, and discipline all Housekeeping leaders according to Avion S.O.P.s., • Lead and facilitate monthly all-associate team meetings, and any other functions required by management., • Lead and facilitate weekly staff meetings and provide training on a rotational basis using the steps to effective training according to Avion standards., • Maintain a professional working relationship and promote open lines of communication with other managers, associates, and all departments., • Respond to emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available., • Focus the Housekeeping Department on its role in contributing to guest service scores., • Ensure that associates are, at all times, attentive, friendly, helpful, and courteous to all guests, managers, and associates., • Conduct weekly walk-throughs with General Manager and Property Engineer., • Use the telephone and computer system for reporting and verifying room status., • Properly store, secure, and issue supplies as needed to meet business demands., • Complete all reports in a timely and efficient manner as required by management., • Establish, with General Manager's approval, any additional standards as needed for the Housekeeping Department., • Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur., • Ensure completion of regular maintenance and cleaning projects on a biannual basis., • Monitor all V.I.P.s, special guests, and requests., • Perform any other duties as requested by the General Manager., • Access to back-of-house areas of the hotel and sensitive information., • Interact and occasionally have unsupervised contact with guests and/or colleagues., • Access and control sensitive areas in the hotel premises, including Master Keys and/or guestrooms, Storage/Liquor Room, and secured file cabinets., • Drive safely on behalf of the company for business reasons., • Maintain a high level of trust and responsibility., • At least 7 years of progressive experience in a hotel or related field; or a 2-year college degree and 5 or more years of related experience; or a 4-year college degree and at least 3 years of related experience., • Supervisory experience required., • Must be proficient in Windows operating systems, company-approved spreadsheets, and word processing., • Must have a valid driver’s license for the applicable state. ? Must be able to convey information and ideas clearly., • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must work well in stressful, high-pressure situations. ? Must maintain composure and objectivity under pressure., • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary., • Must have the ability to assimilate complex information, data, etc., from disparate sources and adjust to meet the constraints of particular needs., • Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by coworkers and guests. ? Must be able to work with and understand financial information and data, and basic arithmetic functions.