Front Desk Security Guard
hace 9 días
Baltimore
Job DescriptionSalary: $16.00 $20.00 per hour, commensurate with experience ABOUT ENTERPRISE MANAGEMENT SOLUTIONS, INC.: Enterprise Management Solutions, Inc. is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. In addition to supporting healthcare and housing providers, we ensure the safety, security, and smooth operation of corporate facilities through onsite administrative and security staffing services. POSITION TITLE: Front Desk Security Guard COMPANY: Enterprise Management Solutions, Inc. DIVISION: Operations DEPARTMENT: UNIT: BENEFITS PACKAGE: Paid time off; professional development support; uniform provided WORK SCHEDULE: Full-time ACCOUNTABLE TO: Special Police Officer Chief ACCOUNTABLE FOR: Monitoring building entry, maintaining visitor logs, ensuring staff and client safety, and enforcing basic site protocols CLASSIFICATION: W-2 employee; hourly COMPENSATION RANGE: $16.00 $20.00 per hour, commensurate with experience ANTICIPATED TRAVEL: None; single-site post SUMMARY OF POSITION RESPONSIBILITIES: The Front Desk Security Guard is responsible for managing building access and maintaining a secure and professional environment at Enterprise Management Solutions office locations. This role serves as the first point of contact for visitors and staff, ensuring all individuals are properly screened and guided according to facility protocol. The guard is expected to monitor access, support emergency procedures, and maintain order in the reception area. SCHEDULED DUTIES AND RESPONSIBILITIES: • Greet and log all visitors and staff entering the building, • Verify identification and issue visitor badges as needed, • Monitor security cameras and alarm systems during shift, • Conduct routine perimeter checks and maintain visible presence in lobby areas, • Respond to staff concerns, disturbances, or unusual activity calmly and professionally, • Ensure only authorized personnel access secure or restricted areas, • Maintain a clean and orderly front desk area, • Enforce organizational policies such as no-smoking rules, guest check-in, and code of conduct, • Assist during emergency situations (fire drills, evacuations, medical emergencies), • Report maintenance issues or safety concerns to facility management, • Complete daily shift logs, incident reports, and communication handoffs, • Support staff safety during high-traffic hours or special events, • Accompany staff to vehicles or transport drop-offs when requested, • Prolonged periods sitting, standing, or walking, • Ability to lift up to 25 pounds, • Onsite at front desk, lobby, and general building entry areas, • Indoor environment with controlled access, • Strong observational skills and attention to detail, • Calm, professional demeanor with excellent interpersonal communication, • Ability to de-escalate tense situations and enforce rules respectfully, • Dependable and punctual with strong judgment and problem-solving skills, • High school diploma or equivalent required, • Armed security certification or guard card preferred, • Prior experience in security, front desk, or customer service roles preferred, • CPR/First Aid certification a plus, • Must pass background check and drug screening