Front Desk Agent/Guest Services Specialist
hace 7 días
New Orleans
Job DescriptionFront Desk Agent - Guest Service Specialist Here at Roami in New Orleans, the Front Desk Agent position is a crucial part of our team, helping ensure our guests have a memorable experience by providing a problem-free stay! The primary responsibilities of the Front Desk Agent/Guest Services Specialist will be through superb fieldwork, which includes (but is not limited to) welcoming guests upon arrival and providing friendly and efficient service to guests. Responsibilities: • The Front Desk Agent's performance will be based on your ability to complete tasks efficiently and without supervision, problem-solve independently, prioritize tasks, implement processes, and communicate effectively. Additionally, you can expect to do the following during your scheduled shifts:, • Greet guests and visitors warmly and make them feel welcomed and attended. Review daily arrivals and prepare for guest arrival., • Front desk check-in/out duties., • Housekeeping Arrival room inspections as needed., • Anticipate guests' needs to accommodate them and provide exceptional guest service. Perform all guest arrival tasks., • Monitor and engage with guests in the lobby/bar area, ensuring safety & security., • Offer restaurant and activity recommendations. Assist guests in arranging transportation, tours, etc. Act as liaison between guests and any department necessary, including Housekeeping, Maintenance, etc., • Comply with attendance rules and be available to work regularly., • Perform any other job-related duties as assigned., • Maintain a professional appearance and manner at all times., • Can communicate well with guests., • Must be willing to "pitch in" and help co-workers with their job duties and be a team player. They assist in other departments if needed., • Ability to stand, walk, sit, and continuously perform essential job functions for the duration of shift with or without reasonable accommodation., • Hearing and visual ability to observe and detect signs of emergencies with or without reasonable accommodation., • Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances between and within buildings on the property with or without reasonable accommodation. Effective verbal and written communication skills., • At least 1 year of previous experience in Guest Services (Hotel, STR, or similar industry) is required., • English/Spanish bilingual preferred., • Flexible schedule availability and being open to working weekends and holidays are required., • Organized, hardworking, ownership mentality and detail-oriented., • High energy, bubbly personality, and customer service attitude., • Ability to deal with difficult guests; solving guest problems in a timely manner., • Must have a service-oriented mindset and be capable of making every guest feel valued., • An ability to interact professionally and responsibly with guests, management, and vendors., • A self-starter with a positive attitude, who has the ability to work effectively both in a team environment as well as independently., • Health Benefits., • Paid Sick and Vacation Time., • Plan for the Future: 401(k) Retirement plan., • Incentive-based bonus program., • Discounted room nights at our properties., • Discounts for friends and family at our properties. Roami is an equal-opportunity employer committed to providing accommodations to applicants with disabilities following the ADA. If you require accommodations during the application or interview process, please contact . We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected status.