Orange County IT Support Technician
17 days ago
Los Angeles
Job DescriptionBenefits: • Dental insurance, • Health insurance, • Opportunity for advancement, • Training & development, • Vision insurance, • 401(k), • Employee discounts Golds Gym employee: • Great benefits package, • John Hancock 401k, • Aflac Supplemental Insurance Options, • free gym memberships and discounts, • Opportunities to grow within the companyThis role requires professionalism, excellent customer service skills, technical competency, and the ability to prioritize and resolve issues independently or in coordination with the broader IT team. ROLE IS TRAVELING- MUST BE ABLE TO TRAVEL TO EACH LOCATION. Essential Job Functions • Deploy, configure, and maintain Windows 10/11 workstations and laptops using company-approved golden images., • Provide on-site and remote technical support to club staff, regional teams, and corporate employees., • Support systems including Microsoft 365, SharePoint, Teams, FortiClient VPN, Box, Adobe, HubSpot SSO, and ABC DataTrak., • Assist with onboarding/offboarding procedures, including provisioning accounts through ManageEngine AD Manager and assigning licenses and distribution lists., • Maintain and troubleshoot POS stations, scanners, receipt printers, label printers, and membership kiosks., • Monitor and resolve tickets in SolarWinds Service Desk, escalating issues as appropriate., • Support endpoint security tools and ensure compliance with Microsoft Defender and exposure management policies., • Participate in weekly equipment audits and enforce IT asset control protocols., • Maintain network connectivity at the club level, working with managed switch hardware and escalating broader WAN issues to the network team., • Travel frequently to local gyms for deployments, maintenance, or user support., • This position requires occasional evening or weekend support during critical system maintenance or emergency outages. A strong sense of ownership, accountability, and attention to detail is essential. Required Skills & Qualifications • Strong knowledge of Windows desktop environments, Microsoft 365, and Active Directory., • Basic understanding of DNS, DHCP, TCP/IP, LAN/WAN troubleshooting., • Familiarity with helpdesk ticketing systems (preferably SolarWinds) and remote management tools., • Working knowledge of endpoint management, antivirus, patching, and imaging., • Excellent interpersonal skills, ability to document work clearly, and communicate technical issues to non-technical staff., • Ability to lift and move equipment (PCs, monitors, printers) as needed., • Review and resolve assigned IT support tickets with proper prioritization., • Ability to affectively update device inventory and ensure accuracy in asset management., • Knowledge of how to deploy scheduled software updates and patches., • Check and update documentation, procedures, and local club IT checklists., • Reimage PCs and laptops as needed using standardized images., • Perform club IT health checks (connectivity, POS, printing, kiosk functionality)., • Participate in IT team meetings and submit reporting on support trends and challenges.This role requires the ability to move and lift up to 35 lbs. Standing, for extended periods of time and ensuring a professional demeanor, clear communication, and appearance in a clean uniform are also required ASK YOURSELF IF YOU HAVE WHAT IT TAKES.. COME BE APART OF THE FAMILY LEGACY TODAY! We Celebrate Everyone!! Golds Gym SoCal and all its affiliated clubs are an equal opportunity employers. We are proud of our diversity and are committed to creating an inclusive environment for all employees, applicants, vendors, and members alike. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law