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Job Description Join Our Team! At DSI, we have over 40 years of sales enablement and customized business solution experience, providing enhanced value that delivers results for our clients and partners. We're on the lookout for passionate individuals eager to make their mark in sales and customer service. Our exciting and rewarding work environment offers you the opportunity to grow with us and make a significant impact. Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T customers inside high-traffic national retail environments. In this role, you will engage directly with customers and retail partners to resolve account, billing, device, and service concerns; often in fast-paced, high-volume situations. Success in this role requires strong communication skills, emotional resilience, comfort with technology, and the ability to remain calm, accurate, and professional in a dynamic retail setting. Key Responsibilities: Customer Support • Provide professional, friendly, and solution-focused support to AT&T customers inside national retail locations., • Resolve inquiries related to billing, account updates, plan changes, device support, and service concerns., • Troubleshoot wireless devices, network issues, and feature functionality., • Act as the AT&T subject-matter expert for retail employees and third-party labor partners., • Serve as the primary AT&T representative for these partners, leading in-store support for retail escalations., • This role is performed in a retail environment and requires standing, walking, and engaging on the sales floor for up to 8 hours per day., • Ability to work flexible schedules, including evenings, weekends, and holidays, based on business needs., • Navigate multiple systems simultaneously while engaging with customers in real time., • Document all interactions thoroughly and accurately., • Adhere to company policies, compliance requirements, and privacy standards., • Meet or exceed performance metrics, including quality, efficiency, and customer satisfaction scores., • Execute and maintain approved planograms for mobile devices and signage, • Maintain inventory accuracy for display devices and fixtures, • Work closely with cross-functional teams such as technical support, billing, fraud, customer care, and escalation agents., • Share insights on recurring issues to improve processes and customer experience., • Maintain a positive, professional demeanor during all interactions. Requirements Required Skills & Qualifications • Strong customer service and communication skills., • Ability to handle high-stress or escalated situations with professionalism., • Proficient in multitasking and navigating complex systems., • Detail-oriented with strong problem-solving abilities., • Experience in wireless communications, retail customer service, or technical support, • Competitive starting pay of $26 per hour!, • Comprehensive training and development programs, • A supportive and engaging team environment, • Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!, • 401k Plan with employer matching after one year of employment, • Paid vacation, personal/sick days, and bereavement time after 90 days, • Employee Profit Sharing Program, • 50% AT&T wireless discount, • Paid training, • Advancement opportunities, we prefer to promote from within!

Job Description Community Health Worker Bebashi - Transition to Hope On-Site role Philadelphia., PA About Bebashi: Bebashi - Transition to Hope is a nonprofit organization dedicated to providing culturally sensitive health and social services to individuals in Philadelphia. We focus on empowering communities with access to healthcare, education, and resources to promote overall well-being. Bebashi Transition to Hope is seeking a dedicated and experienced Community Health Worker to join our team. This role will report to the Chief of Strategic Initiatives. POSITION SUMMARY A Community Health Worker bridges the gap between health care systems and the community, ensuring access to care and programs that can help them lead healthier, safer, and more secure lives. CHWs conduct community outreach activities, working directly with individuals and families with low-incomes, unmet needs, and/or who are eligible for Medicaid benefits in Philadelphia, PA. Community outreach activities aim to support adoption of healthy behaviors by assessing community health needs and providing information on available resources, social supports, and navigation of resources. CHWs work collaboratively with individuals and families to advocate for and support their access and understanding of available public health and community services and provide: outreach; screening/assessments; referral to services and follow-up; information on relevant health topics; advocacy and supporting increased health literacy; and enhanced social supports including support networks. CHWs represent the diversity of cultures, backgrounds, generations, social identities, lived experiences, and neighborhoods in Philadelphia, PA and further develop relationships in a culturally sensitive manner. KEY RESPONSIBILITIES • Plan and coordinate outreach, supervise individual and family assessments, assess training needs, provide health education, home visiting, and service coordination performed by CHWs., • Develop an overall work plan, including outreach strategies for the in the targeted geographic area., • As a member of an integrated care team, works closely with other providers across the organization and partners to ensure progress and implementation of the workplan, including leading structured meetings and identifying/resolving issues., • Prepare and present reports & evaluations defining project progress, problems, and solutions., • Establish relationships, promote collaboration and coordination with other community health and human service providers, and diverse community partners., • Conduct community and public education sessions to promote initiative or program including, primary prevention education, chronic conditions/disease management, screening, and testing., • Participate in and/or lead a community action board and engage community members through community and civic engagement activities., • Provide or ensure clients have access to education, resources, and enhanced social supports (e.g., affordable and stable housing; food insecurity, or utility services threat(s))., • Ensure that clients are engaged with providers to support access to systems of healthcare to support primary and specialty care, social services, public benefits, and other community resources., • Collaborate with clinical care team (e.g., Nurse Practitioner, Physician Assistant, Peer Professional, or Medical Case Manager, Behavioral Health Practitioner) to monitor client services, referrals, and appropriate follow-up., • Design and implement client surveys to evaluate client satisfaction with CHW services., • Coordinate with agency staff to develop documents (educational materials, forms, signage, etc.) and procedures that support a health literate environment and enhance client understanding of health information., • Prepare required reports and other written material regarding program implementation and activities. EXPERIENCE AND QUALIFICATIONS: • Bachelor's degree in Public Health, Social Work, Mental Health Counseling, Human Services, or related field (required), • Minimum 1 year of relevant experience (required) Licensure / Certifications • Valid PA driver's license with an acceptable driving record (as applicable to MVR requirements), • Successful completion of CHW training program /certification and required continuing education Additional Requirements: • Requires local travel (50-75%), • Requires Reliable vehicle Knowledge, Skills, and Abilities • Excellent listening and other interpersonal communication skills, • A passion for public health equity, • Strong ability to build trusting relationships with community members and local community initiatives and coalitions, • Strong knowledge of community resources, • Knowledge of the barriers to accessing community resources, how to address and remove barriers, • Excellent organizational skills., • Ability to navigate stressful situations, • Ability to engage diverse communities in an inclusive and equitable manner, • Ability to communicate effectively both orally and in writing, • Ability to make independent decisions and use good judgment Physical Demands & Work Conditions • Position requires prolonged periods of sitting, working at a computer, and using standard office equipment., • Ability to travel locally to client homes, medical facilities, and community partner sites as required, which may involve walking, standing, and navigating varied environments., • Must be able to lift and carry up to 20 pounds occasionally., • Requires the ability to communicate effectively with clients, staff, and external partners in person and by phone., • May involve irregular hours, including occasional evenings or weekends, to meet client and program needs., • Work is performed in a combination of office, community, and client-based settings and may involve exposure to varied environmental conditions. Benefits: We offer Excellent Benefits beginning the 1st day of the following month, after 30 days employment: Medical Insurance with Employer paying a good percentage of coverage for the Employee Vision, Prescriptions Dental is 100% Employer paid for Employee STD/LTD disability and life insurances 100% Employer Paid for Employee 401K with discretionary match PTO Holidays - 10 paid HRA - Fully Employer funded Student Loan "Pay Down" program Hours are: Monday - Friday 8:30 am - 4:30 pm OR 9:00 am - 5:00 pm

Job Description Community Health Worker Supervisor Bebashi - Transition to Hope On-Site role Philadelphia., PA About Bebashi: Bebashi - Transition to Hope is a nonprofit organization dedicated to providing culturally sensitive health and social services to individuals in Philadelphia. We focus on empowering communities with access to healthcare, education, and resources to promote overall well-being. Bebashi Transition to Hope is seeking a dedicated and experienced Community Health Worker Supervisor to join our team. This role will report to the Chief of Strategic Initiatives. Position Summary: This position is responsible for the supervision of a small team of three or more community health workers (CHWs) who are working to improve health and well-being by addressing racial, ethnic and economic disparities in health status. CHW's are conducting community outreach activities and working directly with individuals and families with low-incomes, unmet needs, and/or who are eligible for Medicaid benefits in Philadelphia, PA. Community outreach activities aim to support adoption of healthy behaviors by assessing community health needs and providing information on available resources, social supports, and navigation of resources. The CHW Supervisor will lead the team to address the impact of social determinants of health and achieve health equity and systems-level change(s) through community collaborations, to mobilize a community response and engage diverse partners, including community residents. The Community Health Worker Supervisor provides leadership, oversight, and support to Community Health Workers (CHWs) delivering community-based services. This role ensures high-quality service delivery, compliance with program and funder requirements, accurate documentation, and effective coordination between CHWs, clinical partners, and internal departments. Key Responsibilities: • Plan and coordinate outreach, supervise individual and family assessments, assess training needs, provide health education, home visiting, and service coordination performed by CHWs., • Develop, in conjunction with the coordinating agency, an overall workplan, including outreach and service strategies for the in the targeted geographic area., • As a member of an integrated care team, works closely with other providers across the organization and partners to ensure progress and implementation of the workplan, including leading structured meetings and identifying/resolving issues., • Prepare and present reports, and evaluations, defining project progress, problems and solutions., • Establish relationships, promote collaboration and coordination with other community health and human service providers, and diverse community partners., • Conduct community and public education sessions to promote initiatives or programs, including primary prevention education; chronic conditions/disease management; screening and testing., • Participate and/or lead a community action board, engaging community members through community and civic engagement activities., • Provide or ensure clients have access to education classes and enhanced social supports (e.g., affordable and stable housing; food insecurity, or utility services threat)., • Ensure that clients are engaged with providers to support access to systems of healthcare to support primary and specialty care, social services, public benefits, and other community resources., • Conduct case conferencing with CHWs to monitor client services, referrals, and appropriate follow up., • Design and implement client surveys to evaluate client satisfaction with CHW services., • Coordinate with agency staff to develop documents (educational materials, forms, signage, etc.) and procedures that support a health literate environment and enhance client understanding of health information., • Prepare required reports and other written material regarding program implementation and activities. 1. Billing Compliance & Documentation Oversight • Ensure CHW services meet documentation standards required for billing and reimbursement, • Review case notes, service logs, and encounter documentation for accuracy, timeliness, and completeness, • Verify documentation supports billed activities and service codes, • Monitor compliance with service authorization limits and eligibility criteria, • Support correction of documentation errors and prevent billing denials, • Maintain audit-ready files and assist with internal and external audits 2. Regulatory & Grant Compliance • Ensure services comply with Medicaid/managed care/payer and grant requirements, • Monitor adherence to scope of work and performance metrics, • Support reporting requirements including service units, outcomes, and demographic tracking, • Maintain compliance with confidentiality laws (HIPAA) and organizational policies 3. Training & Quality Assurance • Train CHWs on documentation standards, billing rules, and compliance procedures, • Develop tools and workflows to strengthen documentation quality, • Conduct regular documentation reviews and quality assurance checks, • Identify trends in denials, errors, or compliance risks and implement corrective actions MINIMUM QUALIFICATIONS: • Master's degree in Public Health, Social Work, Mental Health Counseling, Human Services, or related field and State accredited CHW training and/or full certification, • Bachelor's degree in Public Health, Social Work, Mental Health Counseling, Human Services, or related field, • 2-3 years of relevant experience. Licensure / Certifications • Valid PA driver's license with an acceptable driving record (as applicable to MVR requirements) Additional Requirements: • Requires local travel, • Requires Reliable vehicle, • Requires successful completion onboarding training (i.e., CHW training), if not already CHW certified by a State accredited body, • Requires ongoing participation in continuing education and/or certifications relevant to professional development and organizational needs Knowledge, Skills, and Abilities • Excellent listening and other interpersonal communication skills, • A passion for public health equity, • Strong ability to build trusting relationships with community members and local community initiatives and coalitions, • Strong knowledge of community resources, • Knowledge of the barriers to accessing community resources, how to address and remove barriers, • Excellent organizational skills., • Ability to navigate stressful situations, • Ability to engage diverse communities in an inclusive and equitable manner, • Ability to communicate effectively both orally and in writing, • Ability to make independent decisions and use good judgment Physical Demands & Work Conditions • Position requires prolonged periods of sitting, working at a computer, and using standard office equipment., • Ability to travel locally to client homes, medical facilities, and community partner sites as required, which may involve walking, standing, and navigating varied environments., • Must be able to lift and carry up to 20 pounds occasionally., • Requires the ability to communicate effectively with clients, staff, and external partners in person and by phone., • May involve irregular hours, including occasional evenings or weekends, to meet client and program needs., • Work is performed in a combination of office, community, and client-based settings and may involve exposure to varied environmental conditions. Benefits: We offer Excellent Benefits beginning the 1st day of the following month, after 30 days employment: Medical Insurance with Employer paying a good percentage of coverage for the Employee Vision, Prescriptions Dental is 100% Employer paid for Employee STD/LTD disability and life insurances 100% Employer Paid for Employee 401K with discretionary match PTO Holidays - 10 paid HRA - Fully Employer funded Student Loan "Pay Down" program Hours are: Monday - Friday 8:30 am - 4:30 pm OR 9:00 am - 5:00 pm