The Grand Hotel General Manager - Year Round - Full Time
5 days ago
Denver
Please note, this position is located at Steamboat Resort in Steamboat Springs, CO. Year Round Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? • Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*, • Discounted skiing and riding for friends and family of eligible employees*, • Vacation and Sick Time policies for eligible employees* to rest, relax and recharge, • Generous discounts on outdoor gear, apparel, rental cars, etc., • Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees., • Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health., • 401(k) plan with generous company match, • Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education, • Paid parental leave of up to 6 weeks for eligible employees* For information on Steamboat Ski & Resort Corporation's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at . To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. Position Summary The Steamboat Grand Hotel is seeking a dynamic General Manager to lead our iconic 182-key property, which includes hotel rooms, condominiums, and penthouses spanning 400,000 square feet. With 17,000 square feet of conference and event space, this role offers a rare opportunity to oversee a multifaceted hospitality operation in one of Colorado's premier mountain destinations. As General Manager, you will oversee all aspects of hotel operations, including employee engagement, staff leadership, financial performance, guest satisfaction, and strategic planning. You'll champion a culture of accountability, respect, and empowerment while driving operational excellence and enhancing the guest experience. A pdf and word document of your resume and cover letter if required with online application. What You'll Do: • Lead with Vision: Inspire a culture of accountability, respect, and empowerment across all departments., • Drive Operational Excellence: Oversee daily operations including front desk, bell/valet, housekeeping, food & beverage, engineering, and conference services., • Manage Talent: Hire, train, and evaluate staff to build a high-performing, guest-focused team., • Own the Numbers: Develop budgets, manage costs, and ensure financial health and profitability., • Elevate the Experience: Implement strategies to enhance guest satisfaction, (NPS score) and uphold our reputation for excellence., • Engage with Community: Attend HOA board meetings, enforce community regulations, and contribute to capital planning and long-term project development at the property. What We're Looking For: • Proven leadership experience in hospitality management, preferably in a full service or resort environment., • Strong financial acumen and operational expertise., • Exceptional interpersonal, communication, and problem-solving skills., • Ability to thrive under pressure and adapt to evolving challenges., • Bachelor's degree in hospitality management or related field (preferred). Essential Duties: • Provide daily leadership and direction to department heads., • Promote a positive work environment focused on performance, recognition, and employee satisfaction., • Monitor and improve key performance indicators including NPS and guest satisfaction scores., • Collaborate with revenue management and brand strategy teams to optimize business performance., • Conduct regular property walks and ensure operational readiness., • Resolve guest issues promptly and professionally., • Support staff engagement programs and succession planning., • Act as a hands-on leader, stepping into operational roles as needed., • Stay informed on group sales leads and contracts., • Ensure compliance with company policies and regulatory requirements. Required Qualifications: • Ability to read, write, speak, and understand the English language to communicate with management and staff--being persuasive, clear, and to the point. Written communication skills to be concise, well organized, complete, clear, and understandable to formulate complex reports and communicate with the public, staff, corporate offices, and owners., • Proficient in business management software applications including Word, Excel, Outlook, PowerPoint, etc., • Must have valid driver's license without limitations or restrictions and meet company's insurability standards, • Employment for this job is contingent upon the successful completion of a background check, • Communicate clearly in English, both verbal / non-verbal, and written, • Ensure understanding and compliance with all company policies and procedures as well as any regulatory requirements Education Requirements • Bachelor's degree in business, hospitality or related field or equivalent work experience The base salary range below represents the low and high end of the Steamboat Ski and Resort Corporation salary range for this position. Actual salaries will vary and may be above or below the range based on a range of factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski and Resort Corporation total compensation package for employees. Other rewards may include short-term and long-term incentives. Steamboat Resort salary range: $107,000 - $125,000 per year Physical Requirements • Must be a minimum 18 years of age, • Must be able to lift up to 25lbs., • Must be able to sit or stand at a desk, type and answer calls for long periods of time, • Ability to walk on varying surface conditions, including uneven or slick. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery. WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the work place is usually moderate. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski and Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski and Resort Corporation or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski and Resort Corporation and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Steamboat Ski and Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable.
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