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Field Tech Officer (FTO) - Job Title: Field Tech Officer (Level 1 / 2 depending on experience) - Reports To: Technical Operations Lead / Service Manager - Location: On-site at client premises (and remote when needed) **Technical Responsibilities** - Install, configure, and maintain desktops, laptops, printers, routers, and network devices. - Perform on-site troubleshooting of hardware, software, and network issues. - Install and configure operating systems (Windows/macOS) and common business software. - Manage device replacements, backups, antivirus, and patching. - Document every site visit, ticket resolution, and issue escalation. - Set up and support VoIP phones, surveillance systems, and other peripherals. - Provide basic support for cloud systems (Office 365, Google Workspace). - Report recurring issues to leadership for root-cause analysis. - Handle emergency calls during business hours (or rotational after-hours if needed). **Client-Facing / People Skills** - Communicate clearly with non-technical clients — especially under pressure. - Listen actively and extract exact pain points. - Represent your company with professional appearance and punctuality. - Document notes for hand-off to other techs and for record-keeping. - Educate clients gently when necessary, without sounding arrogant or rushed. - Stay calm and composed even when dealing with frustrated clients. - Maintain confidentiality and respect client data. **Requirements** - 1+ years in IT support or technical field work (desktop/network support) - Working knowledge of basic networking (IP, DNS, DHCP), Windows, and cloud tools - Willingness to travel between client sites - Ability to lift and move equipment (~30lbs) - Comfortable using ticketing systems, documentation tools, remote access tools - Certifications (preferred): CompTIA A+, Network+, Microsoft 365 Fundamentals **Soft Skills** - Problem-solver mindset — doesn’t freeze under pressure. - Doesn’t guess — knows when to escalate or double-check. - Treats clients like partners, not a burden. - Self-motivated — doesn’t need micromanagement - Detailed — writes accurate ticket notes and documentation - Time aware — knows how to triage onsite tasks under a schedule - Curious — learns new tools, doesn’t stay stagnant
✅ Basic Qualifications Must be at least 18 years old (or per state labor laws). Must have legal authorization to work in the U.S. Strong verbal communication skills in English. Bilingual in English and Chinese is a plus (especially in Asian restaurants). ✅ Appearance & Professionalism Clean, neat appearance with professional dress. Friendly, welcoming attitude with strong interpersonal skills. Able to remain calm, polite, and professional under pressure. ✅ Skills & Experience Previous experience in hospitality, customer service, or as a host is preferred but not required. Comfortable using iPad, reservation/waitlist systems (like Yelp Waitlist, OpenTable, etc.). Able to manage guest seating, wait times, and table rotation efficiently. Basic POS or phone system experience is a plus. ✅ Work Availability Must be available to work on weekends, evenings, and holidays. Punctual, reliable, and able to handle fast-paced environments. Willing to work closely with the team including servers, bussers, and managers. ✅ Soft Skills Warm and positive attitude—first impressions matter. Strong problem-solving and multitasking ability. Able to politely manage upset guests or delays.
Barista/Baker Wanted – Early Riser Edition at Bang Cookies Location: 445 Albee Square West, Brooklyn NY Full-Time / Part-Time Available Shift: Opener – 6:00 AM - 2:00 PM Mid Shift- 11:00 AM -7:00 PM Closing Shift- 1:00 PM - 10:30 PM Who We Are: At Bang Cookies, we bake giant, soft-baked cookies using only all-natural and organic ingredients, and serve up kickass coffee that makes mornings better. We’re all about creating delicious moments and unforgettable customer experiences. What We’re Looking For: We’re searching for a Barista/Baker hybrid who thrives in the early hours. This is an opener position starting at 6:00 AM and can end as early as 11:00AM or 2:00PM the latest. Midshifts start time can vary between 11:00AM to 1PM, and can end between 6PM to 8PM. Being on time is absolutely essential. We need someone dependable who can set the tone for the day and help us bring the Bang magic from the very first cookie batch to the first coffee pour. What You’ll Do: Open the store promptly and prep for the day ahead bake and prep our legendary cookies Brew and serve quality coffee and espresso drinks Greet and serve customers with energy, friendliness, and attention to detail Take and fulfill orders accurately and efficiently Keep the kitchen and front-of-house clean, stocked, and running smoothly Follow food safety and cleanliness standards Maintain a positive, team-focused attitude throughout your shift What You Bring: A love for baking and making great coffee Previous experience in a café, bakery, or food service setting is a plus Top-tier customer service skills—you enjoy engaging with people Strong reliability and punctuality—you must be on time, every time Great multitasking skills and calm energy under pressure A positive attitude and willingness to grow with the team A valid NYC Food Handler License is required for this position. Perks of the Job: Laid-back, fun environment with good people Flexible scheduling Opportunities to grow with a booming brand If you’re ready to rise, shine, and bake joy into people’s mornings, apply now and join the Bang Cookies crew. Let’s make mornings delicious.