Account Manager
7 days ago
Austin
Job DescriptionWhy join us?Handoff is the AI agent that runs a construction company. We help remodelers automate estimating, streamline operations, and win more work - backed by real-time cost data, intuitive design, and workflows that “speak contractor.” With over 10,000 monthly active users and $6B in annualized project volume already flowing through our platform, we’re becoming the trusted partner for the people who build our homes.We are backed by $25M+ raised from Y Combinator, Initialized, and Greycroft. Our team is distributed across hubs in Austin, São Paulo, and Buenos Aires, and we are deeply focused on building intuitive, high-impact solutions that make a real difference for our users. Account Manager at HandoffWe’re hiring an Account Manager to own upsells, tier upgrades, and expansion across a growing book of business. You’ll partner closely with activated customers to identify value gaps, maximize usage, and lead conversations that drive expansion revenue and long-term retention.This role is ideal for someone who thrives in post-sale growth environments—combining commercial acumen with product fluency to grow accounts predictably. You’ll work across product usage signals, customer conversations, and cross-functional insights to help customers outgrow their current plans and land on the next tier of success with Handoff.What you'll do • Own and close upsells and expansion across your assigned portfolio of accounts, • Proactively identify customers approaching tier limits or ready for deeper usage, • Run value-based upgrade conversations, positioning ROI and business outcomes, • Track expansion signals via product usage and customer behaviors, • Collaborate with Product, Sales, and Support to align expansion timing and execution, • Reduce churn risk by uncovering and addressing value gaps early, • Keep all expansion pipeline, notes, and forecasts accurate in HubSpot, • Act as a trusted advisor to customers scaling their businesses with HandoffAbout you, • 3+ years in account management, customer success, or revenue-focused CS roles, • Proven success driving upsell and expansion in SaaS or tech-enabled services, • Strong commercial instincts—you think in ARR, NDR, and LTV, • Comfortable running upgrade conversations end-to-end without Sales handoffs, • Familiarity with interpreting product usage signals and CRM forecasting (HubSpot a plus), • Able to frame value clearly—focused on business outcomes, not feature lists, • Highly proactive, accountable, and customer-obsessed, • Bonus: experience working in or selling to construction, field services, or similar verticalsWhat we offer, • Competitive Salary + Equity, • Unlimited Paid Time Off (PTO), • 401(k), • Medical, Dental & Vision Insurance, • Life & Disability Insurance, • Flexible Spending Account (FSA), • Dependent Care FSA (DC FSA), • Relocation Allowance, • Top-Notch Equipment – Choose your laptop!, • Team Offsites Around the WorldIf you’re excited to own growth across a high-impact customer base—and help remodelers scale their businesses through better software—we’d love to meet you.