ACA & Ancillary Product Specialist
16 days ago
Miami
Job Description Deliver expert guidance and operational support to agents for ACA and supplemental products, ensuring compliant eligibility and enrollment processes, improving retention, and driving higher service quality and production results. Profile • Education in Business Administration, Insurance, Finance, Healthcare, or related fields., • Minimum 3 to 5 years of experience working with ACA and Ancillary products., • Experience training, coaching, and motivating teams in both in-person and virtual (Zoom) environments., • Bilingual in English and Spanish., • Strong knowledge of ACA regulations, enrollment periods (OEP and SEP), and eligibility criteria., • Experience with ancillary products, including:, • Dental, • Vision, • Hospital Indemnity, • Accident, • Critical Illness, • Life (individual and/or group), • Proficiency with enrollment and management platforms, including:, • HealthSherpa, • Carrier portals (Ambetter, Oscar, Aetna, Molina, etc.), • Intermediate to advanced proficiency in Microsoft Office, especially Excel., • Strong analytical skills for reviewing eligibility, subsidies, premiums, and retention metrics., • Excellent communication skills with agents, carriers, and clients., • Assist, train, and provide ongoing support to agents in ACA and Ancillary processes, including eligibility criteria and Special Enrollment Periods (SEP)., • Plan and deliver weekly training sessions on products and processes to support agent development and professional growth., • Efficiently manage changes, updates, and critical cases during high-volume periods., • Provide strategic support for cross-selling Ancillary products, contributing to higher retention and increased customer value., • Resolve issues with carriers and ensure timely follow-up on pending cases through resolution., • Stay continuously updated on ACA regulatory changes and CMS guidelines, ensuring full compliance., • Design, coordinate, and execute internal events that promote agent engagement, collaboration, and motivation., • Strong organizational skills with the ability to manage multiple cases simultaneously., • Agent-focused service mindset., • Analytical thinking and problem-solving abilities., • Ability to perform under pressure during peak seasons (OEP/SEP)., • 401(k), • Dental insurance, • Health insurance, • Vision insurance