Patient Care Specialist II - Ambulatory
24 days ago
Newport News
Job Description Patient Care Specialist II – Ambulatory Services Full‑Time | Newport News, VA Shift: 12:00 AM – 8:30 AM We offer competitive compensation, schedule flexibility, and opportunities for professional growth within a supportive, recovery‑focused environment. As a Patient Care Specialist II – Ambulatory Services (PCS II) at our Newport News, VA location, you will be an active member of a multidisciplinary treatment team providing direct care in a transitional living and ambulatory recovery environment. In this role, you will support patient safety, engagement, and structure while modeling best practices and providing peer guidance to PCS I teammates. Why Pinnacle Pinnacle Treatment Centers is a mission‑driven organization committed to delivering compassionate, evidence‑based addiction treatment. Patient Care Specialists play a vital role in supporting daily recovery and maintaining a structured, trauma‑informed environment. • Collaborative, team‑based work environment, • Clear career pathway within the Patient Care Specialist tier structure, • Opportunities to build leadership and mentoring skills, • 18 days Paid Time Off (PTO) and 8 paid holidays, • Variable pay structure based on experience and education, • Defined career pathing through the Patient Care Specialist Tier Program, • Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) at eligible facilities, • Access to 600+ free CEU courses, • Discounted tuition opportunities through Capella University, • Schedule flexibility to support work‑life balance, • Merit‑based increases recognizing performance and growth, • High school diploma or equivalent, • Minimum of one (1) year of experience in a behavioral healthcare or substance use treatment setting, • Basic knowledge of addiction and the recovery process, • Working knowledge of or willingness to learn Microsoft Office (Outlook, Teams, Word), • Valid driver’s license in the state of employment, • CPR and MANDT certification (training provided and maintained as required), • One and a half (1.5) years of experience in a behavioral healthcare setting, • State‑recognized addiction training certification, • Intermediate knowledge of addiction treatment and recovery principles, • Support patient engagement through role modeling, encouragement, and motivational interviewing, • Promote a trauma‑informed, recovery‑oriented environment through calm and respectful enforcement of program guidelines, • Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team, • Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation, • Facilitate patient cellphone access in accordance with the Transitional Living Playbook, • Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments, • Conduct patient and belongings searches for contraband and manage valuables according to policy, • Monitor patient self‑administration of medications and obtain vital signs as required, reporting changes to medical staff, • Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration, • Ensure accurate and timely EHR and facility documentation, including shift reports and incident reports, • Facilitate or support recovery activities, support groups, and daily programming, • Support patients in developing life and recovery skills through structured activities, • Assist with meal planning, grocery orders, and independent living skill development, • Support patients with basic aftercare planning documentation and coordination with the treatment team, • Provide safe and compliant patient transportation and maintain accurate mileage records, • Organize and facilitate store runs and community outings in accordance with established procedures, • Maintain a clean, safe, and structured physical environment through routine inspections, • Perform duties in alignment with CARF standards to support accreditation readiness, • Support and guide PCS I teammates with skill development and role acclimation, • Model professionalism, accountability, and best practices in patient care and documentation, • Maintain required training and certifications INDAH123