988 Crisis Call Specialist
28 days ago
Seattle
Job DescriptionDescription: Join the Front Line of Compassion 988 Crisis Call Specialist Part-Time & Full-Time | Fully Remote (WA, AZ, OH, TX) $26.79/hour | Union-Represented (OPEIU) At Crisis Connections, we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Crisis Call Specialist, you’ll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most. If you’re empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team. Why This Role Matters The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via phone, chat or text, offering hope, connection, and practical support during moments of distress. Our approach centers dignity, respect, and non-judgment—meeting people where they are and helping them move toward safety and stability. What You’ll Do As a 988 Crisis Call Specialist, you will: • Provide empathetic, nonjudgmental crisis intervention via phone, or chat and text, • Conduct suicide risk and behavioral health assessments and support de-escalation, • Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed, • Develop safety and action plans with individuals in crisis, • Connect callers to appropriate community resources and crisis response partners, • Accurately document interactions in the electronic health record, • Follow established 988 Lifeline protocols and performance standards Required Qualifications: • High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor’s degree + 1 year BH experience, Associate degree + 2 years BH experience), • Strong verbal and written communication skills, • Ability to multitask across multiple software platforms in a fast-paced environment, • Ability to remain focused and grounded during emotionally intense conversations, • Crisis intervention or suicide prevention experience, • Behavioral health or contact center experience, • Must reside in Washington, Arizona, Ohio, or Texas, • Reliable high-speed internet (wired connection preferred; no hotspots), • Smartphone capable of using Microsoft Multi-Factor Authentication (MFA), • Quiet, private workspace suitable for confidential conversations Scheduling & Pay • Multiple schedules available (part-time and full-time), • $26.79 per hour, • Union-represented position (OPEIU), • Paid training and onboarding Ready to Make a Difference? If you’re passionate about mental health, believe in compassionate crisis care, and want to be part of a mission-driven, supportive team-we’d love to hear from you. Apply today and help answer the call when it matters most.