Director Swim Academy
11 days ago
Irving
Job Description Job Highlights Are you a talented leader with a caring heart who loves kids and loves the water? Join the management team at our Swim Academy, an award winning indoor swim school in Irving, TX, where children and families learn in a fun, safe and supportive environment. This role offers FULL AND ACTIVE days, working both in and out of the pool while constantly engaging with children, families, and coworkers. As an industry-leading program with small class sizes, professional instructors, and a warm, indoor pool, our Swim Academy supports employees with strong training, benefits, and a positive team culture. Is this you? • You thrive in an active role, spending each day both in and out of the pool, fully engaged with students, parents, and coworkers., • You have a passion for inspiring, coaching, and developing strong teams, including new and entry‐level employees in a fast-paced environment., • You enjoy fast‐track industry training that helps you master swim school operations, customer experience, and staff development., • You are a creative team player who likes to work hard, have fun, and contribute ideas that improve programs and processes., • Oversee the safe, clean, and professional upkeep of the facility, pool, and all water safety standards in alignment with our mission., • Proactively plan seasonal membership cycles (e.g., peak summer, slower winter) and adjust programming, schedules, and staffing accordingly., • Drive lead generation and conversion through local outreach, referrals, and digital channels, including social media content and email campaigns., • Hire, onboard, train, coach, and schedule staff, building a high-performing team of instructors, front‐desk, and support staff., • Deliver exceptional customer experiences by calmly, positively, and proactively resolving issues and communicating clearly with families., • Perform daily operations, including teaching swim lessons, deck management, customer engagement, and opening/closing duties as needed., • Evaluate student progress using our teaching curriculum and customer service processes through hands‐on, front‐line work., • Create, manage, and optimize class and employee schedules to maximize capacity, quality of instruction, and business performance., • Lead regular team meetings, provide feedback and recognition, and drive employee engagement and retention., • Consistent lead generation and strong lead‐to‐membership conversion rates., • High‐quality and regular social media content and email campaigns that reflect the our brand and offerings., • Membership growth and retention, with proactive planning around seasonal trends and targeted promotions., • Effective expense monitoring and cost control while maintaining high quality customer experience., • Timely, proactive weekly status updates to the leadership team covering operations, membership counts, staffing, and facility issues., • Undergraduate degree preferred; 3+ years of relevant work experience may be considered in lieu of a degree., • 1–2 years of management and facility/operations management experience, ideally in a service, education, sports, or childcare environment., • Proven track record reporting to Owners while leading, motivating, and empowering a skilled, productive team., • A genuine love for teaching and working with children and families., • Strong problem‐solving skills with the ability to recognize issues and resolve them on the spot., • Excellent, natural customer service skills and a “yes‐first” mindset when supporting families., • Experience: Typically 3+ years teaching swimming and 1+ year in aquatic or swim school management., • Hourly range: $20 – $22, commensurate with experience and certifications., • Incentivized bonus plans tied to KPIs such as membership growth, customer satisfaction, and operational excellence., • Health, dental, and vision insurance plan options for eligible full‐time employees., • Paid Time Off (PTO) and paid company‐sponsored training and development events.