Medical Scheduler Staffing Coordinator
hace 8 días
Bakersfield
Job Description Responsibilities * Scheduling & Coordination * Coordinate, assign, and manage patient visits by matching clinicians based on patient needs, location, and clinician availability. * Maintain and update the master scheduling system daily to ensure accurate and timely assignments. * Proactively manage schedule changes, cancellations, and last-minute staffing adjustments to ensure continuity of patient care. * Staffing Management * Serve as the main liaison between clinical staff, patients, and management regarding schedules and assignments. * Monitor clinician workloads and ensure equitable distribution of patient visits. * Assist with onboarding new clinicians into the scheduling system and orient them on scheduling workflows. * Communication & Coordination * Act as the primary point of contact for incoming calls regarding scheduling, staffing, and visit confirmations. * Communicate clearly and promptly with field clinicians, office staff, and patients regarding schedule changes and updates. * Work closely with the Director of Nursing to ensure patient care plans are supported with the appropriate staff. * Documentation & Reporting * Accurately document all scheduling changes, assignments, and staff communications in the EMR system. * Track visit completions, pending tasks, and compliance requirements for staff scheduling. * Prepare weekly reports on staffing coverage, scheduling efficiency, and open visit gaps. * Problem-Solving * Quickly address and resolve conflicts, staffing shortages, and patient-related scheduling concerns. * Collaborate with management to develop solutions to reduce missed visits and improve scheduling efficiency. Qualifications * Education & Experience * High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred. * 1–2 years of experience in medical scheduling, staffing coordination, or healthcare administration * Skills & Competencies * Exceptional organizational and time-management skills with the ability to handle multiple priorities simultaneously. * Proficient with EMR systems, scheduling software, and basic computer tools (Word, Excel, email). * Outstanding communication skills (both verbal and written), with the ability to maintain professionalism under pressure. * Problem-solving mindset and ability to stay calm in urgent, high-demand situations. * Attributes * Highly dependable and detail-oriented with a commitment to patient care and team success. * Flexible, adaptable, and able to manage frequent changes in schedules or priorities. * Ability to work independently while collaborating closely with the clinical and administrative team. Company DescriptionAbout us At Friendly Nurses Home Health Care, Inc., we take pride in our roots as a family-owned and operated home health agency based in Bakersfield, California. Our founders, experienced medical social workers with over 15 years of combined experience in the industry, recognized the need for high-quality, compassionate, and personalized care in the comfort of patients’ homes. Driven by a deep understanding of the challenges faced by patients and their families, our founders embarked on a mission to create an agency that would deliver exceptional home health care services while maintaining the dignity and respect of each individual. Our passionate and dedicated team, handpicked for their expertise and commitment to our mission, has been instrumental in building the trusted reputation we hold today.About us\r\nAt Friendly Nurses Home Health Care, Inc., we take pride in our roots as a family-owned and operated home health agency based in Bakersfield, California. Our founders, experienced medical social workers with over 15 years of combined experience in the industry, recognized the need for high-quality, compassionate, and personalized care in the comfort of patients’ homes.\r\n\r\nDriven by a deep understanding of the challenges faced by patients and their families, our founders embarked on a mission to create an agency that would deliver exceptional home health care services while maintaining the dignity and respect of each individual. Our passionate and dedicated team, handpicked for their expertise and commitment to our mission, has been instrumental in building the trusted reputation we hold today.